Bookmark

Connected Medical Devices / IoMT Commentary
Filtered view: All

Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:
 Download as Excel

CISO

This isn't necessarily performance related, but we have had significant frustrations with Palo Alto...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CISO

We were working on a project, and there was an issue. There wasn't any transparency. Palo Alto...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CISO

On the bright side, IoT Security is not terribly expensive. We are paying for support and the IoT...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CISO

Zingbox was a great product. Palo Alto Networks bought Zingbox, and we ended up with Palo Alto...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CISO

Palo Alto Networks took what used to be a dedicated appliance and incorporated it into their...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Manager

We would like Palo Alto Networks to just be more engaged in training us and maybe follow up with us...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

I don't know that IoT Security has that good a capability to see all our devices. The system is very...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

Palo Alto Networks is just a leader in security when it comes to keeping things secure. Using IoT...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

We are transitioning from legacy software to Palo Alto Networks' current device-security solution,...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

IoT Security is a pretty solid solution. We don’t have many issues with it.

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

​