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PaxeraUltima PACS (Global)
Filtered view: (Middle East/Africa)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
Middle East & Africa PACS 2022:
Which Vendors Meet Customer Expectations?
April 2022
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User Commentary

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Manager

Relationship

PaxeraHealth is a very collaborative company. They provide support all the time. They help, and they...

Jan 2023
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Manager

Product

PaxeraUltima PACS is a very good, very easy system. It is a software product; there is no need for a...

Jan 2023
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Manager

Product

It is very easy to do integration with PaxeraUltima PACS. The vendor has software that can be...

Jan 2023
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Manager

Operations

The trainers from PaxeraHealth were very good and qualified people. They got someone to speak my...

Jan 2023
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Manager

Product

People need the medical reports that I provide for them with the system. Those users have no idea...

Jan 2023
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Manager

Culture, Value

We had one instance when PaxeraHealth tried to pack on additional fees. However, we had a discussion...

Jan 2023
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Manager

Operations

We did not receive any materials for any of the training we received. The training was very shallow...

Jan 2023
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Manager

Relationship

We receive very good support from PaxeraHealth. Our specific helper is available all the time to...

Jan 2023
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Manager

Relationship

We don't receive any communication regarding new initiatives or insights from PaxeraHealth.

Jan 2023
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Physician

Relationship

PaxeraHealth excels in customer support compared to other vendors in the region. They are mostly...

Dec 2022
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Physician

Product

I suggest that PaxeraHealth have a larger system that is not based on other plug-ins such as...

Dec 2022
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Physician

Product, Value

I would tell another organization that PaxeraUltima PACS is a good workhorse that would drive their...

Dec 2022
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Physician

Product

PaxeraUltima PACS provides most of the tools needed to help me work comfortably as a radiologist....

Dec 2022
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Manager

Relationship

I like the ease of use of the system as well as the response time of the support team. The response...

Dec 2022
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VP/Other Executive

Relationship

PaxeraHealth keeps most of their promises. We are planning things, and they keep getting delayed, so...

Dec 2022
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VP/Other Executive

Product

The system’s dashboard is not very mature. It is not good enough, but the vendor said ultimately it...

Dec 2022
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VP/Other Executive

Relationship

We use the vendor's phone and email support, and it is quite good. PaxeraHealth is really active in...

Dec 2022
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VP/Other Executive

Relationship

PaxeraHealth’s service is not really proactive. I would like the vendor to proactively correct...

Dec 2022
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VP/Other Executive

Product, Value

The system is stable and very easy to use. It easily integrates with anything. It can boot up...

Dec 2022
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VP/Other Executive

Operations

The implementation that we did with PaxeraHealth was very smooth and professional. Everyone is...

Dec 2022
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VP/Other Executive

Product

Right now, we don't count on PaxeraUltima PACS' AI 100%, but we are willing to. That would make life...

Dec 2022
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VP/Other Executive

Relationship

When we call the vendor's people, they are available and ready.

Dec 2022
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VP/Other Executive

Loyalty

We decided to work with PaxeraHealth because we had tried their system before and liked it. We are...

Dec 2022
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Manager

Relationship

Most of the people we have interacted with at PaxeraHealth have been fairly good. If we raise an...

Nov 2022
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Manager

Product, Value

PaxeraUltima PACS is a good product that has been able to transform patient care in our institution....

Nov 2022
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Manager

Product

PaxeraUltima PACS is a very good system. It is very simple, and it is multimodality. We can...

Nov 2022
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Manager

Product

The downside of PaxeraHealth is that they have a 3D module that is operated by different software....

Nov 2022
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Manager

Product

We can export images onto DVDs, but on the vendor's side, the process sometimes does not work on all...

Nov 2022
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Manager

Product

The integration with PaxeraUltima PACS depends on us because of our structure and software. We need...

Nov 2022
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Director

Operations, Product

PaxeraHealth implemented the system with very few servers, and they said the product was web based....

Nov 2022
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(0)
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Director

Relationship

PaxeraHealth’s support staff is not solving problems. Each time we go to the support team with the...

Nov 2022
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Director

Product, Value

I would never recommend PaxeraHealth's product. I would maybe recommend the product for a small...

Nov 2022
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(0)
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Director

Product

The product’s application intelligence is good. The product is very good at teleradiology from point...

Nov 2022
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Director

Loyalty, Relationship

The vendor's biggest strengths include extraordinary customer support; the vendor is very responsive...

Nov 2022
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Director

Product

The biggest area of improvement is changing the radiology department's KPIs from subjective...

Nov 2022
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Manager

Relationship

The biggest strengths of PaxeraHealth are support and development.

Sep 2022
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Manager

Product

I like the flexibility and integration of the product.

Sep 2022
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Manager

Product

PaxeraUltima PACS is very stable and user friendly, and cases cache really fast. I am really happy...

Sep 2022
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Director

Product

An opportunity for improvement would be AI.

Sep 2022
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(0)
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Director

Product

Some changes PaxeraHealth could make are improving the annotation process and saving modified images...

Sep 2022
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Director

Relationship

PaxeraHealth is always available to support via phone, online, or in person.

Sep 2022
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(0)
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Director

Product

I like the ease of use, the quality of the images, and the continuous functionality.

Sep 2022
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(0)
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Manager

Relationship

PaxeraHealth's service is really good. The service team is very responsive and cooperative, and the...

Sep 2022
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Manager

Loyalty, Product

We had an old system that we wanted to integrate with PaxeraUltima PACS. PaxeraHealth came up with...

Sep 2022
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Manager

Product

The main issue I have with PaxeraUltima PACS is that it is only available on Windows computers, so...

Sep 2022
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(0)
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Manager

Operations, Product

A strength of PaxeraUltima PACS is how easy it is to implement the software.

Sep 2022
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(0)
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Manager

Relationship

PaxeraHealth could have better service and could respond better.

Sep 2022
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(0)
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Physician

Product

The quality of the PACS is pretty good, and we have only had a few glitches. The system is linked to...

Aug 2022
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Physician

Relationship, Operations

PaxeraHealth has not asked us how the system can be improved. During the COVID-19 pandemic, the...

Aug 2022
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Physician

Product

I would love to have the product send a link to our printer so I could print an x-ray. The product...

Aug 2022
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(0)
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Physician

Culture

PaxeraHealth doesn't have control over some things, and I don't have control over those things...

Aug 2022
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(0)
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Manager

Product

There is other software that is better than PaxeraUltima PACS for PET studies. The system needs to...

Aug 2022
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(0)
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Manager

Product, Value

We can keep the patient record data in our systems, while other facilities just use films and don’t...

Aug 2022
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(0)
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Manager

Culture

We have a contract with PaxeraHealth, and I know what is and is not included. The vendor never asks...

Aug 2022
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(0)
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Manager

Product

The product has good integration capabilities. It has an HL7 protocol that easily manages to...

Aug 2022
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(0)
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Manager

Operations, Product

After every upgrade, we face some little issues, but we know our software and can easily solve the...

Aug 2022
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(0)
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Manager

Loyalty

PaxeraUltima PACS is part of our long-term plans, and we may even use it at other sites. We have...

Aug 2022
||
(0)
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Manager

Relationship

I am happy that PaxeraHealth has quick support and that they do whatever they say they will do....

Aug 2022
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(0)
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Physician

Product

PaxeraHealth is doing fine, but the vendor needs to improve the speed of opening of reports in the RIS....

Aug 2022
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(0)
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Physician

Loyalty

The product was very good from the start, and the product is very stable. Remote accessibility was...

Aug 2022
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(0)
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Physician

Relationship, Product

In regard to the RIS, we had a lot of remarks for PaxeraHealth. The vendor was very positive in...

Aug 2022
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(0)
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Physician

Value

The product is very cost effective. Charges are not an issue for us because we have a very good...

Aug 2022
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(0)
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Manager

Culture, Operations

I like the vendor's service, implementation, and training. The vendor's response time is okay....

Jul 2022
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(0)
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Manager

Product

I love the PACS, and my opinion is based on comparisons. I have seen many different systems, and...

Jun 2022
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(0)
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Manager

Product

PaxeraUltima PACS has a very nice, user-friendly interface. When it comes to comparing studies,...

Jun 2022
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(0)
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Manager

Product, Value

PaxeraUltima's spine-labeling tool is great, and I haven't seen that in any other PACS solutions....

Jun 2022
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(0)
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Manager

Loyalty, Product

The upgrades we have seen from PaxeraHealth are usually improving the workflow. I have been seeing...

Jun 2022
||
(0)
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Manager

Product

PaxeraHealth needs to add an annotation or AI tool to their software, but that hasn't been developed...

Jun 2022
||
(0)
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Manager

Product

For our current practice, PaxeraUltima PACS does all that it needs to do. We are at the maximum...

Jun 2022
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(0)
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Manager

Relationship

PaxeraHealth's support team is amazing. They have WhatsApp groups and support numbers that we can...

Jun 2022
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(0)
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Physician

Relationship

The PaxeraHealth team is nice and helpful. We can call them whenever we want, so I don't have any...

Jun 2022
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(0)
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Physician

Product

I have some problems with the PACS. We installed something, and it isn't really working with the...

Jun 2022
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(0)
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Physician

Loyalty, Value

We are required to have the PACS. Normally the returns are from the materials, like the devices, not...

Jun 2022
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Article
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The Shifting Market of Global PACS
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KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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