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ACO Reach Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
During the first little while, Pearl Health was pretty good about letting us know on a regular basis...
Pearl Health is not the worst I have ever seen at helping us take on risk-based contracts. Our...
The software solution is pretty decent. It does a very good job of letting us know when a patient is...
When I got an opportunity to do something different from what I had been doing with the company I...
I can't get information on patients who have not had their annual exam directly from Pearl Health....
I would not buy Pearl Health's service again. The financial incentive is not high. We earn more...
With the firm's service, not much has changed. Nothing has been added, and we have seen no...
The firm's platform is easy and straightforward. There isn't a lot of monetary value, but it is...
Pearl Health used to be really good. I had a direct contact person. I could send a question in the...
Commentary Summary
Comment Type Breakout