Clinical Collaboration Commentary
Filtered view: (Acute)
Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Loyalty, Product
Telmediq has been a really good bridge solution. If we were further along with a more modern...
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Loyalty, Operations, Product
PerfectServe is doing really well. There are some adoption barriers, but that isn't PerfectServe's...
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Relationship
PerfectServe is a good partner. They are very solution-oriented, so when we present them with a...
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Culture
We would probably buy PerfectServe again because it seems to be an okay platform to work with. The...
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Relationship
PerfectServe is good about working with us if we have specific, individualized routing rules and...
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Loyalty, Product
There are still some things we would like to change that are not available yet in PerfectServe. The...
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Loyalty, Product, Value
There are other things out there that other secure messaging apps have that PerfectServe is working...
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Relationship
We meet regularly with PerfectServe. We have regular calls, and they are getting better at doing...
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Relationship
When it comes to support, PerfectServe has definitely gotten better. We have been a squeaky wheel...
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Loyalty
PerfectServe may be part of our long-term plans. If we could insource our answering services, then...
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Culture, Value
PerfectServe's solution can be very expensive, but still, the vendor is fair and transparent with...
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Product, Value
We don't use PerfectServe a ton, but not much has really changed since we have had the solution.
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Culture, Relationship, Operations
We had a lot of challenges with PerfectServe in the past. We almost terminated the contract, but...
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Culture, Value
PerfectServe is transparent about costs when we want to add extra modules to our contract.
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Operations
PerfectServe offers a strong set of online training materials. Because the PerfectServe platform is...
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Relationship
PerfectServe has a 24/7 help desk, and I also have a dedicated representative that I can contact...
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Loyalty, Relationship
One thing I value is PerfectServe’s consistent focus on improving their product and their service....
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Relationship
PerfectServe assigns us a customer support executive, and we meet with them regularly. They are very...
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Operations
PerfectServe typically provides how-to materials for the frontline team members. The vendor creates...
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Product
PerfectServe has continued developing Telmediq from its original platform. We can now send alerts...
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Relationship, Product
We have been trying to get the nurse call system integrated with Telmediq for a while, and progress...
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Relationship
We have a really good support team from PerfectServe. They are very engaged, accessible, and...
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Loyalty, Value
We typically don't keep ourselves from moving forward with something just because of its cost. The...
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Product
Unlike our other vendors, PerfectServe has a fairly limited ability to integrate things. This system...
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Culture, Relationship
We had a temporary customer service representative from PerfectServe who was phenomenal. During the...
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Relationship, Product
If it is reasonable, PerfectServe needs to add the features that we request. If they can't, then...
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Relationship, Product
For the most part, PerfectServe's system is reliable. The system's downtime has gotten better....
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Loyalty, Product
Integration is going to be key to PerfectServe's survival. A lot of organizations require tighter...
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Operations
We have only done a couple of training sessions, but that is fine because I know that even if we...
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Product
I have heard good things about the system, but I have also heard that sometimes, doctors aren't...
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Relationship
When the vendor makes changes or upgrades in the system, they will notify us immediately.
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Relationship, Product
It seems we constantly have issues with our scheduling platform and its functionality. We have...
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Value
Everything is expensive these days, but Telmediq is a premium product. It is competitive, but it is...
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Relationship
PerfectServe works very well with us. We submit lots of changes, and the vendor is amenable to them....
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Product
Telmediq integrates with more things than we have time to integrate with.
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Product
Areas for improvement in Telmediq mainly involve patient communication. The current setup doesn’t...
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Operations, Product
PerfectServe does regular upgrades, and there is a little bit of downtime for those, but they always...
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Loyalty
Right now, we have multiple clinical communication solutions in place. PerfectServe would like to...
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Product
In terms of people finding the right providers, PerfectServe's system is probably the most advanced...
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Relationship
PerfectServe has partnered closely with us to develop unified communication, and they have worked...
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Product
The best part of PerfectServe is its integration with our EHR; that integration lets us provide...
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Operations, Product
PerfectServe could work with large independent groups of physicians more and integrate other call...
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Operations, Product
The product is user-friendly. The scheduling is easy. It is very flexible. From a managerial...
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Relationship
PerfectServe’s service is outstanding. We have been with the tool for a long time. We have had an...
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Product
PerfectServe should update their IVR and intelligent virtual assistant voiceover. It is a little...
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Loyalty, Product
If an organization in this area is on an Epic solution, I wouldn't recommend going with Telmediq...
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Product
The PerfectServe solutions that we have used have been integrated with other solutions quite easily.
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Relationship
I love Telmediq. It is probably the most advanced communication product that I have seen so far....
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Loyalty
The biggest reason Telmediq is not part of our long-term plans is that we would have to come up with...
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Product
Before PerfectServe's system, we were using old-school pagers. We didn't really have a clinical...
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Loyalty, Product
PerfectServe has made some good enhancements to the system's reporting and audits that we didn’t...
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Culture, Value
PerfectServe avoids charging for every little thing. When we make changes or have updates, the...
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Relationship
PerfectServe is a little sluggish sometimes when they respond to us about interoperability....
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Relationship
We can get in touch with our technology specialists and customer support service specialists from...
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Value
I always think things are expensive, but I get it. The cost of all the technology and interfaces...
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Value
I would buy PerfectServe again for our HIPAA compliance messaging. I know there are different kinds...
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Loyalty
I probably wouldn't buy PerfectServe's system again. Several years ago, when we went live with it,...
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Relationship
I haven't talked to a PerfectServe executive in years, but I don't really need to talk to them, so I...
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Loyalty, Relationship, Product
I don't think that PerfectServe is our enterprise communications platform anymore. It is a very...
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Loyalty, Relationship, Product
My recommendation for PerfectServe would be for them to mention their support, commitment, and...
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Product
There are a few things in the system that don't meet our needs, but some of that is because our...
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Relationship
We have some people who sometimes struggle to understand things in PerfectServe's system....
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Relationship
PerfectServe's executives have been present for in-person meetings and frequent check-ins. They have...
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Loyalty, Relationship
Telmediq was very helpful during COVID-19. We plan to continue utilizing Telmediq. I don't know...
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Relationship
PerfectServe is very easy to get ahold of if we have any issues.
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Culture, Value
Telmediq is just a flat fee, and we really get control of how many users there are and what we want...
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Operations
PerfectServe has been great. They were awesome with training. They were clear and concise.
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Relationship
PerfectServe is always so quick to respond. We work with specific consultants there, and they are...
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Loyalty, Product
PerfectServe gives us the ability to have secure messaging between providers to speak clearly about...
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Culture, Relationship
The vendor has been fairly slow to deliver new technology, and the technology they have delivered is...
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Culture, Value
PerfectServe is very good in terms of their pricing structure, but the product is priced a bit too...
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Operations
There have been some self-owns on behalf of the PerfectServe implementation team. They have done a...
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Product
The overall product quality is fairly good. The product is intuitive, and PerfectServe’s training is...
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Relationship, Value
The vendor is very engaged, but the solutions they are offering are fairly small and tactical, and...
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Loyalty, Product
If it weren't for another vendor’s product, I wouldn't be able to think of anyone on the market who...
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Product
Personally, I would buy PerfectServe's software again. It has been very beneficial for my teams and...
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Operations
I don't recall getting any training from PerfectServe, and whenever I set somebody new up, I think...
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Relationship
I use web support for PerfectServe. It is all pretty automated. I don't really interact with people,...
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Product
What I don't like about Telmediq is that users have to assign themselves to patients individually...
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Operations
The updates for Telmediq are pretty seamless. I don’t hear any complaints from people about...
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Relationship, Product
Telmediq seems to not capture the phone calls correctly sometimes because it does voice over...
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Loyalty
There are a lot of features that PerfectServe has shown to us that we have just chosen not to move...
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Relationship
PerfectServe is always emailing out messages if there is any sort of instance of downtime, break,...
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Loyalty
We are not 100% sure that Telmediq is part of our long-term plans. That will depend on how we are...
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Product
The interface is pretty straightforward with Telmediq. I like that there is a web-based platform as...
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Product
PerfectServe is a straightforward and easy-to-use product, but under the covers, it is complex. That...
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Product
The only issue with PerfectServe's system is that it is difficult for people to understand. The...
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Relationship, Product
PerfectServe has a pretty good grasp on communications about our wishlist. They try to look for...
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Value
PerfectServe's system has always provided us with good value. The vendor has not tried to adjust our...
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Operations
PerfectServe is willing to work with us in terms of training, and we are satisfied with that. A lot...
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Relationship
The only negative about PerfectServe is that they have had some turnover with their customer support...
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Relationship
PerfectServe has always been good at customer support, technical support, and account management....
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Loyalty, Product
One of our biggest barriers with Telmediq is that we don't have the budget to deliver devices to...
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Product
I have been a little underwhelmed with PerfectServe's ability to roll out new features. I haven't...
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Product, Value
I probably wouldn't recommend Telmediq to an organization that has our EHR. I would instead say to...
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Relationship
PerfectServe's executive involvement has really fallen off. The vendor used to meet with me on a...
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Relationship
The vendor is very responsive and is constantly making changes to make the product better. In...
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Relationship, Product
PerfectServe has updated some stuff, but that hasn't necessarily made the product better. For...
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Culture, Product
The actual use of the application is pretty straightforward. Telmediq is a text-messaging app. It...
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Product
For logging in, the users can enter a username or email and a password, and then there is a button...
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Relationship
We haven't really added anything to the product, and we haven't even gotten quotes for all the other...
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Operations, Product
There are certain things that PerfectServe's system does incredibly well. However, the system is not...
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Relationship
PerfectServe's system is constructed very well for a small community hospital or an organization...
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Loyalty, Product
PerfectServe's system can integrate with a lot of things, but other things can't integrate with it....
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Loyalty, Product
PerfectServe's system checks all of our boxes, but it doesn't delight us. If we compare...
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Loyalty
I am not sure whether PerfectServe's system is part of our long-term plans. It could be. We are...
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Product, Value
One of the standout things about PerfectServe is that they understand our safety and messaging needs...
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Relationship
PerfectServe has been very good to work with; they are very responsive. We meet on a regular basis....
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Product
The biggest strength of PerfectServe is the intelligent routing that is set up so that we can...
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Relationship
PerfectServe's call center could probably be improved. PerfectServe has really strong customer...
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Operations
If we ask the vendor for help, they give it to us. We have a lot of users who aren't using...
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Relationship, Product
PerfectServe has tried to push some new technology on us that we haven't been responsive to because...
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Value
PerfectServe is exceptional at not charging for everything. It is so nice that if they make a little...
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Relationship
Overall, I am very satisfied with Telmediq. The person who does integration for the solution is...
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Relationship
I have spoken to leaders from PerfectServe about things before because I was very upset. The...
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Relationship
PerfectServe keeps the majority of their promises, but I wouldn't say they keep all of them. There...
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Operations
I don't see PerfectServe doing a lot of training. There are sources on their support site. The...
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Product
I have a huge bone to pick regarding the solution's ease of use. Since PerfectServe acquired...
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Relationship
We have people at another facility who are begging to use Telmediq instead of what they are using....
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Relationship
PerfectServe addresses my concerns, but sometimes when I make a call, the representative has no clue...
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Relationship
Our current client solution administrator from PerfectServe is not very forthcoming, and they don't...
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Loyalty, Value
The road map that the vendor has is amazing, especially when compared with road maps from other...
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Relationship, Operations
PerfectServe has been really responsive. We had some struggles at first, but they stepped up. Things...
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Relationship, Operations
PerfectServe has a portal that we can use to stay up-to-date with everything, but the vendor also...
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Loyalty
PerfectServe is honestly pretty intuitive to use. Our providers and nurses are able to connect with...
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Relationship
PerfectServe is awesome. Their customer service people are top-notch. They solve problems, and I...
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Culture, Relationship
PerfectServe does keep promises, but if they can't keep a promise, they are very honest about it....
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Relationship, Product
Any software is going to have unscheduled downtime. I told PerfectServe years ago to get better at...
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Relationship, Product
Nothing ever bubbles up to me regarding problems with Telmediq, so things must be going okay....
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Loyalty, Product, Value
Telmediq is working well. It is also working well in the community. We have been able to use...
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Relationship
The only issue that we have with support is that we are a very large and complex environment....
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Relationship, Operations
PerfectServe is a great company to work with. They are very responsive, and they do their best to...
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Loyalty, Product
We are at a point right now where PerfectServe has functionality that should work but doesn't....
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Value
PerfectServe's system is reliable. It hasn't required any significant rework for our network...
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Loyalty
PerfectServe's system is part of our long-term plans. If we were to switch to a new EMR, we would...
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Product
I don't get any complaints from users about the PerfectServe product. With the system's secure...
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Culture, Relationship
PerfectServe is very good at communicating well about what the product does and telling us where the...
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Product, Value
We haven't had to ask for a ton of new features. PerfectServe's system has always had the abilities...
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Culture, Relationship, Value
PerfectServe keeps their promises, specifically when it comes to building integration between us and...
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Relationship
We have met regularly with PerfectServe's people since our implementation years ago. The vendor's...
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Product
PerfectServe's system is our physicians' source of truth for their on-call schedules. Another...
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Relationship
We have recently had some changes to who supports us from PerfectServe's team. That is always a...
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Loyalty, Product
The system's integration with our nurse call system has been clunky. We have had a lot of...
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Product
PerfectServe is very agnostic when it comes to integrating with other platforms because it is cloud...
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Relationship
Depending on the urgency of the ticket or the request, PerfectServe has really good turnaround times....
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Product
PerfectServe has become our system standard for secure communications. Because it is only used at...
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Product
From a user interface perspective, the experience with the solution is pretty consistent across all...
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Relationship, Operations
There are webinars that PerfectServe offers for administrators to attend, and then there is somewhat...
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Relationship, Product, Value
PerfectServe has helped us reduce clinical response times to emergency situations. For example, if...
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Relationship, Product
For smaller companies or facilities, PerfectServe is probably a good fit. It is pretty easy to use....
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Loyalty, Value
PerfectServe has something called Lightning Bolt Scheduling. It is the physician scheduling piece,...
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Relationship
PerfectServe could have better road maps. There are things we have been asking for for years, and...
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Relationship
PerfectServe’s support services are really bad. There are long hold times, and we can't even get to...
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Operations
We had some challenges during our implementation because PerfectServe tried to roll something out,...
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Product
PerfectServe's system is very intuitive. It is easy to use. It works well on both the nurse side,...
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Loyalty, Product
There are functionalities within PerfectServe's system that some other communication solutions don't...
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Relationship
PerfectServe is excellent. They do a great job of trying to meet our needs. They generally don't...
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Relationship, Product
We haven’t always used the reporting and such in PerfectServe's system to really evaluate where our...
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Product, Value
PerfectServe's system improves communication between nurses and physicians and improves users'...
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Operations, Product
PerfectServe could work on the nurses' workflow. The vendor needs to understand how the nurses...
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Relationship
The support people from PerfectServe are fast and so friendly. In the past, I have given them...
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Relationship
I am able to work with PerfectServe to help doctors get set up and if there are any issues....
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Product
PerfectServe is definitely doing a lot for us with integration, but we can’t do orders through their...
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Loyalty
We just decided to move away from Telmediq and switch to our EHR vendor’s built-in messaging...
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Loyalty
The integration by far is the main reason we are moving away from Telmediq. To use Telmediq with our...
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Relationship, Product
We have certain things that in our mind are actual safety issues, or at least usability issues, with...
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Operations
Telmediq can do most of the things PerfectServe says it can do, but it doesn't always do those...
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Relationship
PerfectServe’s support team will respond. They will let us know when they have downtime or are doing...
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Loyalty, Product
I would only recommend PerfectServe to someone who doesn't have an Epic EHR. I'm not aware of a...
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Product
There are a lot of integration steps that we would love to be able to do in Telmediq that we just...
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Loyalty
The ability to automate messaging is another reason we are moving from Telmediq to our EHR vendor’s...
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Product
We are on the vendor's clinical collaboration offering. It is very confusing because the vendor has...
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Relationship
Unfortunately, PerfectServe does not keep promises. A lot of my experience with PerfectServe comes...
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Product
We have talked about how in the app, there are buggy things, like unread message reminders that keep...
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Relationship
A few years ago, I would have given PerfectServe a higher score on strategy. When they were Telmediq...
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Relationship
PerfectServe has been a great partner. They are just extremely responsive when we have data needs,...
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Product
PerfectServe is just intuitive. We pretty much just get on the app, click a few buttons that are...
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Product, Value
Interestingly, the clinical communications product that one of our locations uses allows a lot of...
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Value
PerfectServe's system is low-maintenance as a cloud-based product and is cost-effective. We don't...
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Product
We haven't used the PerfectServe product to measure outcomes tangibly. We do not have a robust means...
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Relationship, Value
I would certainly buy the system again. PerfectServe is very fair with their prices. The solution is...
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Loyalty, Product
If the solution were integrated with our EMR, it would make things a little more seamless. However,...
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Operations
If someone were looking at implementing the solution, I would tell them that they should know what...
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Operations, Product
We get frequent updates from PerfectServe. The updates are pushed through automatically. There are...
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Value
I think PerfectServe does a pretty good job. I don’t feel like they make promises and don’t keep...
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Product
I would rate the vendor's interoperability at the top of the scale. We haven’t had any issues with that....
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Product, Value
I would probably rate the product's functionality just below the top. We always want to do more.
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Loyalty, Product
We have some new technology coming up and around.
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Relationship
I would give the vendor a perfect score for support. We get ahold of them, and there is a response.
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Relationship
Our meetings normally have higher-ups in them, so I would give PerfectServe a perfect score on...
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Relationship, Product
PerfectServe is fine. I don’t have any issue with upgrades. They are nonevents.
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Culture, Product
I would rate the vendor at the top of the scale for the product working as promoted. So far, there...
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Loyalty
If nothing else changes, we will keep Telmediq. We don’t plan on replacing it with another product...
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Relationship
We are extremely satisfied. We have regular calls and talk about road maps. PerfectServe does a...
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Relationship
In terms of proactive service, PerfectServe has had some impacts, and some of those might be due to...
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Operations, Product
PerfectServe does a good job with upgrades. I would say I'm extremely satisfied. They keep us all...
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Product
The EHR is integrated. Our nurse-scheduling system is integrated. So are our nurse call system and...
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Value
Everything is always too expensive, but it is fine.
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Product
I would probably rate the system's ease of use a few points from the top. I don’t think it is hard,...
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Product
We have a lot of integrations when it comes to PerfectServe. We have secure messaging between nurses...
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Relationship, Value
PerfectServe is on top of things. During COVID-19, they came up with some features for mass...
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Culture, Product
PerfectServe could maybe do a little better at letting us know what features will be coming ahead of...
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Relationship
We meet with PerfectServe regularly, and they keep us abreast of their new features and what is...
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Product
It is difficult for patients to read the messages that are sent to them. When the messages come...
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Operations, Product
There are some great things that I love about PerfectServe. The product is mostly really good. It...
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Loyalty, Relationship
Just recently, the branding was changing from Telmediq to PerfectServe, but it wasn't really much of...
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Product
I wish some things were better. When we are scheduling a month or a year at a time, we can't copy...
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Culture, Relationship
PerfectServe keeps all of their promises eventually. There are delays, but they will get to them....
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Product
New developments and functionalities are rare with PerfectServe. Telmediq does what it needs to do,...
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Operations, Product
We helped PerfectServe set up a data share with another product to bring our data back to us. The...
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Loyalty
I wouldn't recommend Telmediq for someone who was on our EMR. PerfectServe's offerings aren't good...
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Operations
The training for PerfectServe was pretty simple. There was a person who met with the staff...
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Relationship, Product
PerfectServe helped us transition our service line to become bidirectional very easily. The staff...
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Culture, Loyalty
PerfectServe is not part of our long-term plans because our EHR vendor will fill in a lot of the...
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Product, Value
We would probably not buy PerfectServe again. PerfectServe has quite a bit of downtime....
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Operations, Product
From an end-user standpoint, I have not had significant issues with any recent upgrades for...
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Product
PerfectServe is fairly intuitive to use. When PerfectServe works, it works. There is always new...
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Relationship
If someone were considering PerfectServe, I would tell them to make sure that PerfectServe can meet...
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Product
I don't know how much PerfectServe has changed in the last few years. I think we now have the...
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Culture, Relationship
PerfectServe is very transparent and honest. They have been good partners and have worked with us on...
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Operations
I'm not really sure that PerfectServe does any training. The training truly relies on us as end...
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Operations
PerfectServe could polish up some of their training presentation methods. They have a pretty small...
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Relationship, Operations
When we implemented things with PerfectServe, everything was going along great. Then we started to...
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Product, Value
Telmediq does really well with driving tangible outcomes. PerfectServe is working on stuff like...
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Relationship, Product
In terms of delivering new technology, PerfectServe blows other vendors out of the water. We have...
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Operations, Product
Our end users love PerfectServe. If they didn't, we wouldn't be putting it in more locations. The...
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Culture, Loyalty, Value
Years ago, PerfectServe used to overcharge, and they charged us for everything. Then, PerfectServe...
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Relationship, Product
PerfectServe is one of the only vendors in our portfolio, and we have a few hundred applications. We...
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Operations, Product
The key to Telmediq working as promoted is understanding how users want to use the product and...
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Culture, Loyalty, Relationship
We meet regularly with PerfectServe's executive team to talk about our goals for the future. Then,...
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Loyalty
Talking about any other product in the clinical communication space would probably depress someone,...
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Relationship, Operations
PerfectServe works elbow to elbow with us during implementations. There are no questions....
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Product
The user interface for Telmediq is more logical and well-developed than the Lightning Bolt...
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Culture, Relationship
We worked with PerfectServe early on regarding some things that we didn't like, and they addressed...
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Loyalty, Relationship, Value
We have one module that isn’t quite what we hoped it would be. It is just not performing as well as...
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Loyalty, Operations
PerfectServe went above and beyond during the implementation process, and their implementation team...
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Operations
We have had a little bit of a struggle getting people trained on Telemediq. I think part of it is...
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Relationship
When there are issues, PerfectServe is good about communicating those to us quickly to keep us in...
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Relationship
PerfectServe has been proactive with the functionality that we use in the system. The vendor has...
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Value
PerfectServe is achieving the outcomes that we have asked for, and we don't have any concerns about...
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Product
Generally, the solution has worked very well, and our people are much happier with it than they are...
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Commentary Summary
Comment Type Breakout