Clinical Collaboration Commentary

Filtered view: (Acute)

PerfectServe really confused their customers with their rebranding. Telmediq doesn’t exist anymore....

Up until about a year ago, PerfectServe seemed to be largely ignoring customer feedback around...

It took years for us to be able to hear a notification from Telmediq if we were driving in the car....

One thing that we have asked PerfectServe for is the ability to delay a message. If I need to...

PerfectServe has gotten a lot better at responding. Previously, they would have random downtimes,...

I wouldn't say there are areas where the vendor could make the PerfectServe product better. It's...

It would be great if PerfectServe could integrate more deeply with our EHR to allow providers to...

PerfectServe sends out communications, bulletins, and tip sheets. Sometimes we get alerts at all...

One of the consultants from PerfectServe has been excellent. I've emailed this person with urgent...

PerfectServe's customer service is excellent. The consultants I work with are great. They're always...

PerfectServe is heading in the right direction regarding development and innovation. It’s going to...

I enjoy PerfectServe, and a lot of the providers enjoy it. Even though there are sometimes things...

We do a lot of train-the-trainer approaches with PerfectServe, so our physician liaison team has...

We like the integration with the call schedules for the providers, the all-call panels, and the...

PerfectServe is probably one of the most responsive vendors I've ever worked with. I can't knock...

I'm a UI nerd, so I always look for things to optimize. Anecdotally, I have a list of about 250...

Telmediq is a lot more robust and agnostic with the platform it communicates with than other...

I wish the development of the solution were a little faster. I know that's because of all the...

There are several texting platforms out there, and they're probably very similar. So I think support...

The support from PerfectServe is very good. Whenever I have to call, the staff is very helpful and...

We've had some doctors who had some very complicated things they wanted to do with PerfectServe. In...

I've been provided with a lot of training, pamphlets, and PDF files from PerfectServe that I could...

PerfectServe meets most of our needs. When we uncover new needs, their development team always jumps...

PerfectServe is very easy to work with. We have a dedicated team that works with us. Our client...

PerfectServe is expensive, but we do get our money’s worth. They’re very good, and they put a lot of...

PerfectServe doesn’t really do a lot of training for us because we're such a large organization, so...

PerfectServe does a nice job with training, optimization, and customer relations. Anytime we've...

PerfectServe works nicely for me. I hear from clinicians that there are issues with routing the...

The quality of service from PerfectServe has improved in the last year. They have gotten a lot...

In PerfectServe, we have our care team practitioners and physicians, and we have teams including...

Regarding PerfectServe, I tell every organization that if they're not on it, they need to get on it....

PerfectServe has an online academy thing that we can log in to with any questions. For the most...

We've always had PerfectServe. They started out doing call service after hours, and now they're...

PerfectServe is sadly not part of our long-term plans, and that tugs at my heartstrings. We were...

We haven't upgraded PerfectServe because we're looking to transition to a different solution. As...

PerfectServe comes to us, but we aren't engaging with them because we don't know what we're doing....

PerfectServe's support is stellar, but we have to really advocate for changes if we want them. If we...

I like the PerfectServe product, but it is not cost-effective.

I was provided with a reporting tool for PerfectServe, and I got zero training on it. I asked for...

PerfectServe has many different venues of support. We've connected with our vendor representative...

PerfectServe did an update, but they didn't incorporate all of the functionality from a previous...

PerfectServe has done a great job of helping us create documentation for training, and they’re one...

We're not really tapping into all of the extras that PerfectServe has with their product, but...

PerfectServe needs to create a more formalized training program. They ask us what we need and how...

Telmediq has gotten a little stagnant as more advanced tool stacks have caught up and even surpassed...

Telmediq is being heavily replaced by Epic Secure Chat. Epic is making a big push. I do not...

Telmediq has been a really good bridge solution. If we were further along with a more modern...

PerfectServe is doing really well. There are some adoption barriers, but that isn't PerfectServe's...

PerfectServe is a good partner. They are very solution-oriented, so when we present them with a...

We would probably buy PerfectServe again because it seems to be an okay platform to work with. The...

PerfectServe is good about working with us if we have specific, individualized routing rules and...

There are still some things we would like to change that are not available yet in PerfectServe. The...

There are other things out there that other secure messaging apps have that PerfectServe is working...

We meet regularly with PerfectServe. We have regular calls, and they are getting better at doing...

When it comes to support, PerfectServe has definitely gotten better. We have been a squeaky wheel...

PerfectServe may be part of our long-term plans. If we could insource our answering services, then...

PerfectServe's solution can be very expensive, but still, the vendor is fair and transparent with...

We don't use PerfectServe a ton, but not much has really changed since we have had the solution.

We had a lot of challenges with PerfectServe in the past. We almost terminated the contract, but...

PerfectServe is transparent about costs when we want to add extra modules to our contract.

PerfectServe offers a strong set of online training materials. Because the PerfectServe platform is...

PerfectServe has a 24/7 help desk, and I also have a dedicated representative that I can contact...

One thing I value is PerfectServe’s consistent focus on improving their product and their service....

PerfectServe assigns us a customer support executive, and we meet with them regularly. They are very...

PerfectServe typically provides how-to materials for the frontline team members. The vendor creates...

PerfectServe has continued developing Telmediq from its original platform. We can now send alerts...

We have been trying to get the nurse call system integrated with Telmediq for a while, and progress...

We have a really good support team from PerfectServe. They are very engaged, accessible, and...

We typically don't keep ourselves from moving forward with something just because of its cost. The...

Unlike our other vendors, PerfectServe has a fairly limited ability to integrate things. This system...

We had a temporary customer service representative from PerfectServe who was phenomenal. During the...

If it is reasonable, PerfectServe needs to add the features that we request. If they can't, then...

For the most part, PerfectServe's system is reliable. The system's downtime has gotten better....

Integration is going to be key to PerfectServe's survival. A lot of organizations require tighter...

We have only done a couple of training sessions, but that is fine because I know that even if we...

I have heard good things about the system, but I have also heard that sometimes, doctors aren't...

When the vendor makes changes or upgrades in the system, they will notify us immediately.

It seems we constantly have issues with our scheduling platform and its functionality. We have...

Everything is expensive these days, but Telmediq is a premium product. It is competitive, but it is...

PerfectServe works very well with us. We submit lots of changes, and the vendor is amenable to them....

Telmediq integrates with more things than we have time to integrate with.

Areas for improvement in Telmediq mainly involve patient communication. The current setup doesn’t...

PerfectServe does regular upgrades, and there is a little bit of downtime for those, but they always...

Right now, we have multiple clinical communication solutions in place. PerfectServe would like to...

In terms of people finding the right providers, PerfectServe's system is probably the most advanced...

PerfectServe has partnered closely with us to develop unified communication, and they have worked...

The best part of PerfectServe is its integration with our EHR; that integration lets us provide...

PerfectServe could work with large independent groups of physicians more and integrate other call...

The product is user-friendly. The scheduling is easy. It is very flexible. From a managerial...

PerfectServe’s service is outstanding. We have been with the tool for a long time. We have had an...

PerfectServe should update their IVR and intelligent virtual assistant voiceover. It is a little...

If an organization in this area is on an Epic solution, I wouldn't recommend going with Telmediq...

The PerfectServe solutions that we have used have been integrated with other solutions quite easily.

I love Telmediq. It is probably the most advanced communication product that I have seen so far....

The biggest reason Telmediq is not part of our long-term plans is that we would have to come up with...

Before PerfectServe's system, we were using old-school pagers. We didn't really have a clinical...

PerfectServe has made some good enhancements to the system's reporting and audits that we didn’t...

PerfectServe avoids charging for every little thing. When we make changes or have updates, the...

PerfectServe is a little sluggish sometimes when they respond to us about interoperability....

We can get in touch with our technology specialists and customer support service specialists from...

I always think things are expensive, but I get it. The cost of all the technology and interfaces...

I would buy PerfectServe again for our HIPAA compliance messaging. I know there are different kinds...

I probably wouldn't buy PerfectServe's system again. Several years ago, when we went live with it,...

I haven't talked to a PerfectServe executive in years, but I don't really need to talk to them, so I...

I don't think that PerfectServe is our enterprise communications platform anymore. It is a very...

My recommendation for PerfectServe would be for them to mention their support, commitment, and...

There are a few things in the system that don't meet our needs, but some of that is because our...

We have some people who sometimes struggle to understand things in PerfectServe's system....

PerfectServe's executives have been present for in-person meetings and frequent check-ins. They have...

Telmediq was very helpful during COVID-19. We plan to continue utilizing Telmediq. I don't know...

PerfectServe is very easy to get ahold of if we have any issues.

Telmediq is just a flat fee, and we really get control of how many users there are and what we want...

PerfectServe has been great. They were awesome with training. They were clear and concise.

PerfectServe is always so quick to respond. We work with specific consultants there, and they are...

PerfectServe gives us the ability to have secure messaging between providers to speak clearly about...