Clinical Collaboration Commentary

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For training, PerfectServe provided us with plenty of documentation. We can tweak the system ourselves....

Our plan is to keep Telmediq as the preferred clinical platform. It is still our preferred clinical...

We have regular meetings with PerfectServe and are partnering on things. They released an updated...

Every time we've brought bugs to PerfectServe, they've gotten on top of them. The vendor is...

PerfectServe has everything that we need. They have more features that we are not using yet, like...

I like our ongoing relationship with PerfectServe. We have a team that's specific to our...

PerfectServe offers a lot of training material. We would prefer more virtual live training or Teams...

If we request any reports, PerfectServe is able to create them for us. We get regular reports, and...

We would like PerfectServe’s follow-up on tickets to improve. We would like a sense of urgency. The...

We use PerfectServe across every hospital. PerfectServe has never failed us. We can just message...

With PerfectServe, someone is always there. For example, if we can't log in, someone is always...

With PerfectServe, the pricing seems to increase over time, just like everything else.

I haven't really gotten much from the vendor about future plans for the product or anything like...

It's probably more of an issue on our end, but in order for a communication tool to be extremely...

On the few occasions that I've had issues with the product, like when it was first being...

Telmediq had already been acquired when we signed on with PerfectServe. We just did not choose to go...

There is a much bigger picture view that we receive with Telmediq that wasn't present in the...

If anything, the implementation timeline was dependent on us. I don't feel that timelines were met,...

We went with Telmediq because of extra components that we didn't previously have. Inside Telmediq,...

We have absolutely wonderful advisors who are part of every step of our implementation and who help...

PerfectServe has been a consistent partner, and they are working to align with our organizational...

One of the biggest benefits that PerfectServe brings us is their dynamic routing. Their secure...

We are having challenges right now because we are using PerfectServe as a middleware with our nurse...

PerfectServe is maybe part of our long-term plans. There's some additional technology through our...

We didn't really have training with PerfectServe. The system is pretty intuitive. For support, we...

PerfectServe is not part of our long-term plans. There are reporting limitations that we have with...

There are actual limitations with PerfectServe. The fact that we can't give a nurse a token to have...

I would more readily recommend PerfectServe for programs smaller than ours. In that sphere,...

Our consultants from PerfectServe and the people who support our program are fantastic. They're...

I think PerfectServe is falling behind. I think they have some things coming up that could be really...

We use PerfectServe to send our morning handoff. Because we have a separate part of our call...

Right now with PerfectServe, we don't have the ability to text with the facility nursing staff, and...

The feedback we get from the staff members and providers about PerfectServe is all positive. They...

The training for PerfectServe is pretty straightforward. It is not super involved, but the vendor...

Teleservice capabilities would probably be something the vendor could grow into. But they may...

PerfectServe is optimizing the product. They're doing well. We are really indecisive about the...

PerfectServe is simple to use and implement, and it is reliable. The vendor's customer service is...

PerfectServe has been responsive, and they have resolved issues quickly. They are easy to connect...

We still think of PerfectServe as a secure messaging platform. But I don't think the solution has...

I come to PerfectServe with all types of issues and problems, and they are not like other...

PerfectServe is fair in their cost and charges. They do predictive billing, so we know what we're...

There's 24-hour support with PerfectServe, and I always get somebody on the phone. The problem is...

One thing that we like about PerfectServe is that they are a healthcare-designed, healthcare-driven,...

We like that PerfectServe is innovative. They keep growing, and they really care to hear what their...

PerfectServe has gained some business, not even from me trying to sell it, but just because others...

We have logins, and occasionally people can get locked out, so I’d like a dashboard in PerfectServe...

I like that PerfectServe partners with us so well. They make sure they have a solution that works...

When we call PerfectServe’s IT’s generic number, we always get a live person, and we can understand...

PerfectServe offers all kinds of training. Their IT people actually create it, and they have sat...

PerfectServe really confused their customers with their rebranding. Telmediq doesn’t exist anymore....

Up until about a year ago, PerfectServe seemed to be largely ignoring customer feedback around...

It took years for us to be able to hear a notification from Telmediq if we were driving in the car....

One thing that we have asked PerfectServe for is the ability to delay a message. If I need to...

PerfectServe has gotten a lot better at responding. Previously, they would have random downtimes,...

I wouldn't say there are areas where the vendor could make the PerfectServe product better. It's...

It would be great if PerfectServe could integrate more deeply with our EHR to allow providers to...

PerfectServe sends out communications, bulletins, and tip sheets. Sometimes we get alerts at all...

One of the consultants from PerfectServe has been excellent. I've emailed this person with urgent...

PerfectServe's customer service is excellent. The consultants I work with are great. They're always...

PerfectServe is heading in the right direction regarding development and innovation. It’s going to...

I enjoy PerfectServe, and a lot of the providers enjoy it. Even though there are sometimes things...

It’s not even the product that we love so much but the service. PerfectServe has a quick turnaround...

An improvement for PerfectServe would be the ability to reroute a call if the caller selects the...

I know we've shared feedback with PerfectServe about features they could add to make the app easier...

An improvement PerfectServe could make is related to the automated system. If someone is calling the...

I love the support that we get with PerfectServe. It’s wonderful. Our contact person is awesome, as...

When it comes to partnerships with PerfectServe, we have to involve leaders from the hospitals, and...

PerfectServe does a great job of keeping us updated on any new improvements or enhancements that are...

With all of PerfectServe’s new initiatives and anything like that, they're not charging us extra....

PerfectServe's tool is the easiest application when it comes to not only their support system but...

PerfectServe has implemented a new program called PerfectServe University, and that has been a...

PerfectServe is heavily used and heavily adopted, and I don't see it going anywhere in the near...

We do a lot of train-the-trainer approaches with PerfectServe, so our physician liaison team has...

We like the integration with the call schedules for the providers, the all-call panels, and the...

PerfectServe works, but it has limitations. It is good but not great. There's some stuff that we've...

PerfectServe is expensive, but everything is expensive nowadays. The solution is fairly priced, and...

PerfectServe’s training and support responsiveness is good. They get back to us and all that, and...

PerfectServe is probably one of the most responsive vendors I've ever worked with. I can't knock...

I'm a UI nerd, so I always look for things to optimize. Anecdotally, I have a list of about 250...

Telmediq is a lot more robust and agnostic with the platform it communicates with than other...

I wish the development of the solution were a little faster. I know that's because of all the...

There are several texting platforms out there, and they're probably very similar. So I think support...

The support from PerfectServe is very good. Whenever I have to call, the staff is very helpful and...

We've had some doctors who had some very complicated things they wanted to do with PerfectServe. In...

I've been provided with a lot of training, pamphlets, and PDF files from PerfectServe that I could...

PerfectServe meets most of our needs. When we uncover new needs, their development team always jumps...

PerfectServe is very easy to work with. We have a dedicated team that works with us. Our client...

PerfectServe is expensive, but we do get our money’s worth. They’re very good, and they put a lot of...

PerfectServe doesn’t really do a lot of training for us because we're such a large organization, so...

PerfectServe does a nice job with training, optimization, and customer relations. Anytime we've...

PerfectServe works nicely for me. I hear from clinicians that there are issues with routing the...

The quality of service from PerfectServe has improved in the last year. They have gotten a lot...

In PerfectServe, we have our care team practitioners and physicians, and we have teams including...

Regarding PerfectServe, I tell every organization that if they're not on it, they need to get on it....

PerfectServe has an online academy thing that we can log in to with any questions. For the most...

We've always had PerfectServe. They started out doing call service after hours, and now they're...

PerfectServe is sadly not part of our long-term plans, and that tugs at my heartstrings. We were...

We haven't upgraded PerfectServe because we're looking to transition to a different solution. As...

PerfectServe comes to us, but we aren't engaging with them because we don't know what we're doing....

PerfectServe's support is stellar, but we have to really advocate for changes if we want them. If we...

I like the PerfectServe product, but it is not cost-effective.

I was provided with a reporting tool for PerfectServe, and I got zero training on it. I asked for...

PerfectServe has many different venues of support. We've connected with our vendor representative...

PerfectServe did an update, but they didn't incorporate all of the functionality from a previous...

PerfectServe has done a great job of helping us create documentation for training, and they’re one...

We're not really tapping into all of the extras that PerfectServe has with their product, but...

PerfectServe needs to create a more formalized training program. They ask us what we need and how...

Telmediq has gotten a little stagnant as more advanced tool stacks have caught up and even surpassed...

Telmediq is being heavily replaced by Epic Secure Chat. Epic is making a big push. I do not...

Telmediq has been a really good bridge solution. If we were further along with a more modern...

PerfectServe is doing really well. There are some adoption barriers, but that isn't PerfectServe's...

PerfectServe is a good partner. They are very solution-oriented, so when we present them with a...

We would probably buy PerfectServe again because it seems to be an okay platform to work with. The...

PerfectServe is good about working with us if we have specific, individualized routing rules and...

There are still some things we would like to change that are not available yet in PerfectServe. The...

There are other things out there that other secure messaging apps have that PerfectServe is working...

We meet regularly with PerfectServe. We have regular calls, and they are getting better at doing...

When it comes to support, PerfectServe has definitely gotten better. We have been a squeaky wheel...

PerfectServe is one of the most responsive and proactive vendors I have ever worked with. They are...

During the implementation, the training PerfectServe provided was prerecorded stuff that we could...

The vendor doesn't normally add additional charges. In my mind, it feels like we are very much...

The solution’s capabilities are excellent. There are a few enhancement requests that we are still...

PerfectServe may be part of our long-term plans. If we could insource our answering services, then...

PerfectServe's solution can be very expensive, but still, the vendor is fair and transparent with...

We don't use PerfectServe a ton, but not much has really changed since we have had the solution.

We had a lot of challenges with PerfectServe in the past. We almost terminated the contract, but...

PerfectServe is transparent about costs when we want to add extra modules to our contract.

PerfectServe offers a strong set of online training materials. Because the PerfectServe platform is...

PerfectServe has a 24/7 help desk, and I also have a dedicated representative that I can contact...

One thing I value is PerfectServe’s consistent focus on improving their product and their service....

PerfectServe assigns us a customer support executive, and we meet with them regularly. They are very...

PerfectServe typically provides how-to materials for the frontline team members. The vendor creates...

PerfectServe has continued developing Telmediq from its original platform. We can now send alerts...

We have been trying to get the nurse call system integrated with Telmediq for a while, and progress...

With PerfectServe, we are no longer the middleman. The offices now provide the schedules to...

When a change took place with PerfectServe, it was very seamless. We never knew it happened; we...

We meet with people from PerfectServe. The people at PerfectServe are usually very communicative...

We have a really good support team from PerfectServe. They are very engaged, accessible, and...

We typically don't keep ourselves from moving forward with something just because of its cost. The...

Unlike our other vendors, PerfectServe has a fairly limited ability to integrate things. This system...

We had a temporary customer service representative from PerfectServe who was phenomenal. During the...

If it is reasonable, PerfectServe needs to add the features that we request. If they can't, then...

For the most part, PerfectServe's system is reliable. The system's downtime has gotten better....

Integration is going to be key to PerfectServe's survival. A lot of organizations require tighter...

We have only done a couple of training sessions, but that is fine because I know that even if we...

I have heard good things about the system, but I have also heard that sometimes, doctors aren't...

When the vendor makes changes or upgrades in the system, they will notify us immediately.

It seems we constantly have issues with our scheduling platform and its functionality. We have...

We are pretty satisfied with Telmediq. We don't do upgrades with PerfectServe as often as we do with...

We have some integrations with Telmediq, and they work pretty well. We hardly ever hear anything...

PerfectServe is doing everything that we need them to do. We have 24-hour support with them....

Telmediq is a very solid, competitively priced solution. I have recommended it to others....

I like the support that we receive from PerfectServe. Within the team of people that I work with at...

I am looking forward to expanding the platform.

Everything is expensive these days, but Telmediq is a premium product. It is competitive, but it is...

PerfectServe works very well with us. We submit lots of changes, and the vendor is amenable to them....

Telmediq integrates with more things than we have time to integrate with.

Areas for improvement in Telmediq mainly involve patient communication. The current setup doesn’t...

PerfectServe does regular upgrades, and there is a little bit of downtime for those, but they always...

PerfectServe's training was excellent. The vendor addressed all of our concerns, especially from the...

I don't hear many complaints from providers about the system. That is always a good sign. I think...

I don't think we have had much new technology from PerfectServe, but their product has always met...

We never really know about PerfectServe's upgrades, so we don't have any disruptions.

The key workflow of PerfectServe is our call schedule. We use it for APP-first calls and...

We have regular meetings with PerfectServe to talk through any issues and to discuss reports. We...

Right now, we have multiple clinical communication solutions in place. PerfectServe would like to...

In terms of people finding the right providers, PerfectServe's system is probably the most advanced...