Clinical Collaboration Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Operations
PerfectServe does a nice job with training, optimization, and customer relations. Anytime we've...
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Relationship, Product
PerfectServe works nicely for me. I hear from clinicians that there are issues with routing the...
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Relationship
The quality of service from PerfectServe has improved in the last year. They have gotten a lot...
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Product
In PerfectServe, we have our care team practitioners and physicians, and we have teams including...
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Relationship
Regarding PerfectServe, I tell every organization that if they're not on it, they need to get on it....
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Relationship, Operations
PerfectServe has an online academy thing that we can log in to with any questions. For the most...
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Relationship
We've always had PerfectServe. They started out doing call service after hours, and now they're...
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Loyalty
PerfectServe is sadly not part of our long-term plans, and that tugs at my heartstrings. We were...
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Loyalty
We haven't upgraded PerfectServe because we're looking to transition to a different solution. As...
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Relationship
PerfectServe comes to us, but we aren't engaging with them because we don't know what we're doing....
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Relationship
PerfectServe's support is stellar, but we have to really advocate for changes if we want them. If we...
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Value
I like the PerfectServe product, but it is not cost-effective.
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Operations
I was provided with a reporting tool for PerfectServe, and I got zero training on it. I asked for...
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Relationship
PerfectServe has many different venues of support. We've connected with our vendor representative...
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Operations, Product
PerfectServe did an update, but they didn't incorporate all of the functionality from a previous...
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Operations
PerfectServe has done a great job of helping us create documentation for training, and they’re one...
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Loyalty
We're not really tapping into all of the extras that PerfectServe has with their product, but...
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Operations
PerfectServe needs to create a more formalized training program. They ask us what we need and how...
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Loyalty, Product
Telmediq has gotten a little stagnant as more advanced tool stacks have caught up and even surpassed...
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Loyalty, Product
Telmediq is being heavily replaced by Epic Secure Chat. Epic is making a big push. I do not...
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Loyalty, Product
Telmediq has been a really good bridge solution. If we were further along with a more modern...
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Loyalty, Operations, Product
PerfectServe is doing really well. There are some adoption barriers, but that isn't PerfectServe's...
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Relationship
PerfectServe is a good partner. They are very solution-oriented, so when we present them with a...
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Culture
We would probably buy PerfectServe again because it seems to be an okay platform to work with. The...
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Relationship
PerfectServe is good about working with us if we have specific, individualized routing rules and...
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Loyalty, Product
There are still some things we would like to change that are not available yet in PerfectServe. The...
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Loyalty, Product, Value
There are other things out there that other secure messaging apps have that PerfectServe is working...
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Relationship
We meet regularly with PerfectServe. We have regular calls, and they are getting better at doing...
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Relationship
When it comes to support, PerfectServe has definitely gotten better. We have been a squeaky wheel...
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Loyalty
PerfectServe may be part of our long-term plans. If we could insource our answering services, then...
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Culture, Value
PerfectServe's solution can be very expensive, but still, the vendor is fair and transparent with...
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Product, Value
We don't use PerfectServe a ton, but not much has really changed since we have had the solution.
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Culture, Relationship, Operations
We had a lot of challenges with PerfectServe in the past. We almost terminated the contract, but...
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Culture, Value
PerfectServe is transparent about costs when we want to add extra modules to our contract.
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Operations
PerfectServe offers a strong set of online training materials. Because the PerfectServe platform is...
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Relationship
PerfectServe has a 24/7 help desk, and I also have a dedicated representative that I can contact...
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Loyalty, Relationship
One thing I value is PerfectServe’s consistent focus on improving their product and their service....
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Relationship
PerfectServe assigns us a customer support executive, and we meet with them regularly. They are very...
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Operations
PerfectServe typically provides how-to materials for the frontline team members. The vendor creates...
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Product
PerfectServe has continued developing Telmediq from its original platform. We can now send alerts...
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Relationship, Product
We have been trying to get the nurse call system integrated with Telmediq for a while, and progress...
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Relationship, Product
With PerfectServe, we are no longer the middleman. The offices now provide the schedules to...
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Relationship
When a change took place with PerfectServe, it was very seamless. We never knew it happened; we...
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Loyalty, Relationship
We meet with people from PerfectServe. The people at PerfectServe are usually very communicative...
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Relationship
We have a really good support team from PerfectServe. They are very engaged, accessible, and...
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Loyalty, Value
We typically don't keep ourselves from moving forward with something just because of its cost. The...
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Product
Unlike our other vendors, PerfectServe has a fairly limited ability to integrate things. This system...
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Culture, Relationship
We had a temporary customer service representative from PerfectServe who was phenomenal. During the...
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Relationship, Product
If it is reasonable, PerfectServe needs to add the features that we request. If they can't, then...
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Relationship, Product
For the most part, PerfectServe's system is reliable. The system's downtime has gotten better....
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Loyalty, Product
Integration is going to be key to PerfectServe's survival. A lot of organizations require tighter...
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Operations
We have only done a couple of training sessions, but that is fine because I know that even if we...
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Product
I have heard good things about the system, but I have also heard that sometimes, doctors aren't...
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Relationship
When the vendor makes changes or upgrades in the system, they will notify us immediately.
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Relationship, Product
It seems we constantly have issues with our scheduling platform and its functionality. We have...
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Operations
We are pretty satisfied with Telmediq. We don't do upgrades with PerfectServe as often as we do with...
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Relationship, Product
We have some integrations with Telmediq, and they work pretty well. We hardly ever hear anything...
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Culture, Relationship
PerfectServe is doing everything that we need them to do. We have 24-hour support with them....
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Product, Value
Telmediq is a very solid, competitively priced solution. I have recommended it to others....
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Relationship
I like the support that we receive from PerfectServe. Within the team of people that I work with at...
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Loyalty
I am looking forward to expanding the platform.
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Value
Everything is expensive these days, but Telmediq is a premium product. It is competitive, but it is...
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Relationship
PerfectServe works very well with us. We submit lots of changes, and the vendor is amenable to them....
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Product
Telmediq integrates with more things than we have time to integrate with.
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Product
Areas for improvement in Telmediq mainly involve patient communication. The current setup doesn’t...
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Operations, Product
PerfectServe does regular upgrades, and there is a little bit of downtime for those, but they always...
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Operations
PerfectServe's training was excellent. The vendor addressed all of our concerns, especially from the...
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Product
I don't hear many complaints from providers about the system. That is always a good sign. I think...
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Relationship, Product
I don't think we have had much new technology from PerfectServe, but their product has always met...
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Product
We never really know about PerfectServe's upgrades, so we don't have any disruptions.
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Product, Value
The key workflow of PerfectServe is our call schedule. We use it for APP-first calls and...
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Relationship
We have regular meetings with PerfectServe to talk through any issues and to discuss reports. We...
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Loyalty
Right now, we have multiple clinical communication solutions in place. PerfectServe would like to...
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Product
In terms of people finding the right providers, PerfectServe's system is probably the most advanced...
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Relationship
PerfectServe has partnered closely with us to develop unified communication, and they have worked...
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Product
The best part of PerfectServe is its integration with our EHR; that integration lets us provide...
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Operations, Product
PerfectServe could work with large independent groups of physicians more and integrate other call...
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Loyalty, Relationship, Product
I wish that PerfectServe wouldn't upgrade the solution when we need it most. When they upgrade, the...
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Relationship, Product
Telmediq meets our needs for the most part. The quality of PerfectServe's product is good.
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Culture, Relationship
When PerfectServe took over Telmediq, nobody called to let us know. All of a sudden, I got a bill...
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Operations, Product
The product is user-friendly. The scheduling is easy. It is very flexible. From a managerial...
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Relationship
PerfectServe’s service is outstanding. We have been with the tool for a long time. We have had an...
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Product
PerfectServe should update their IVR and intelligent virtual assistant voiceover. It is a little...
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Loyalty, Product
If an organization in this area is on an Epic solution, I wouldn't recommend going with Telmediq...
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Product
The PerfectServe solutions that we have used have been integrated with other solutions quite easily.
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Relationship
I love Telmediq. It is probably the most advanced communication product that I have seen so far....
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Loyalty
The biggest reason Telmediq is not part of our long-term plans is that we would have to come up with...
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Product
Now that I have gotten familiar with PerfectServe and I know what their capabilities are, I would...
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Relationship
PerfectServe may deliver things via email, but their ability to actually have conversations with...
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Relationship
PerfectServe's support honestly depends on the situation and the support person who we get. I have...
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Loyalty, Operations, Product
PerfectServe needs to improve their system's integration. We have had some issues with integrating...
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Relationship
PerfectServe is pretty responsive. They can get things changed when we request them. PerfectServe is...
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Product
I don't necessarily get a whole lot of complaints about PerfectServe's system. Once we program the...
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Loyalty, Relationship, Product
PerfectServe is actively looking to provide new technology, regardless of whether we use it. We...
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Relationship, Product
With PerfectServe, we like the communication that we can get for the patients, nurses, and hospitals...
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Relationship
We are pretty happy with the vendor partnering with us to optimize our organization’s communication...
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Product
I don't think PerfectServe interfaces with any other platform that we have. It doesn't automatically...
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Product
Before PerfectServe's system, we were using old-school pagers. We didn't really have a clinical...
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Operations
With the initial training from PerfectServe, I would have preferred more one-on-one time. I got a...
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Relationship
PerfectServe has treated us well enough, and the system has been reliable. I have had the...
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Loyalty, Product
PerfectServe has made some good enhancements to the system's reporting and audits that we didn’t...
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Culture, Value
PerfectServe avoids charging for every little thing. When we make changes or have updates, the...
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Relationship
PerfectServe is a little sluggish sometimes when they respond to us about interoperability....
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Relationship
We can get in touch with our technology specialists and customer support service specialists from...
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Value
I always think things are expensive, but I get it. The cost of all the technology and interfaces...
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Value
I would buy PerfectServe again for our HIPAA compliance messaging. I know there are different kinds...
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Loyalty
I probably wouldn't buy PerfectServe's system again. Several years ago, when we went live with it,...
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Relationship
I haven't talked to a PerfectServe executive in years, but I don't really need to talk to them, so I...
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Loyalty, Relationship, Product
I don't think that PerfectServe is our enterprise communications platform anymore. It is a very...
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Loyalty, Relationship, Product
My recommendation for PerfectServe would be for them to mention their support, commitment, and...
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Product
There are a few things in the system that don't meet our needs, but some of that is because our...
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Relationship
We have some people who sometimes struggle to understand things in PerfectServe's system....
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Relationship
PerfectServe's executives have been present for in-person meetings and frequent check-ins. They have...
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Loyalty, Relationship
Telmediq was very helpful during COVID-19. We plan to continue utilizing Telmediq. I don't know...
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Relationship
PerfectServe is very easy to get ahold of if we have any issues.
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Culture, Value
Telmediq is just a flat fee, and we really get control of how many users there are and what we want...
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Operations
PerfectServe has been great. They were awesome with training. They were clear and concise.
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Relationship
PerfectServe is always so quick to respond. We work with specific consultants there, and they are...
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Loyalty, Product
PerfectServe gives us the ability to have secure messaging between providers to speak clearly about...
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Culture, Relationship
The vendor has been fairly slow to deliver new technology, and the technology they have delivered is...
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Culture, Value
PerfectServe is very good in terms of their pricing structure, but the product is priced a bit too...
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Operations
There have been some self-owns on behalf of the PerfectServe implementation team. They have done a...
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Product
The overall product quality is fairly good. The product is intuitive, and PerfectServe’s training is...
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Relationship, Value
The vendor is very engaged, but the solutions they are offering are fairly small and tactical, and...
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Loyalty, Product
If it weren't for another vendor’s product, I wouldn't be able to think of anyone on the market who...
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Product
Personally, I would buy PerfectServe's software again. It has been very beneficial for my teams and...
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Operations
I don't recall getting any training from PerfectServe, and whenever I set somebody new up, I think...
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Relationship
I use web support for PerfectServe. It is all pretty automated. I don't really interact with people,...
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Relationship, Product
I would not buy PerfectServe again. Overall, PerfectServe is 100% automated, and that poses a...
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Operations
PerfectServe’s implementation services rate in the middle of the road. They had a good team. We paid...
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Relationship
We get plenty of support from PerfectServe. I just don't think they have everything that we...
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Relationship
We have to bring issues to PerfectServe, and they bring in higher-up people, but I don't know that...
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Culture, Relationship
PerfectServe tries to keep all promises within their power, but there are things that we would like...
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Product
What I don't like about Telmediq is that users have to assign themselves to patients individually...
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Operations
The updates for Telmediq are pretty seamless. I don’t hear any complaints from people about...
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Relationship, Product
Telmediq seems to not capture the phone calls correctly sometimes because it does voice over...
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Loyalty
There are a lot of features that PerfectServe has shown to us that we have just chosen not to move...
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Relationship
PerfectServe is always emailing out messages if there is any sort of instance of downtime, break,...
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Loyalty
We are not 100% sure that Telmediq is part of our long-term plans. That will depend on how we are...
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Product
The interface is pretty straightforward with Telmediq. I like that there is a web-based platform as...
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Product
PerfectServe is a straightforward and easy-to-use product, but under the covers, it is complex. That...
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Product
The only issue with PerfectServe's system is that it is difficult for people to understand. The...
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Relationship, Product
PerfectServe has a pretty good grasp on communications about our wishlist. They try to look for...
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Value
PerfectServe's system has always provided us with good value. The vendor has not tried to adjust our...
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Operations
PerfectServe is willing to work with us in terms of training, and we are satisfied with that. A lot...
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Relationship
The only negative about PerfectServe is that they have had some turnover with their customer support...
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Relationship
PerfectServe has always been good at customer support, technical support, and account management....
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Loyalty, Value
If the choice were up to me, I would buy PerfectServe again. What we had before was a dumpster fire....
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Product
PerfectServe is my favorite system because it is easy to identify any problem that we may have in...
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Relationship
PerfectServe's team members were awesome to work with. Everyone from PerfectServe who I have worked...
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Relationship
PerfectServe could work on improving their response times when we have issues. However, I have no...
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Relationship
PerfectServe's service is great, and I have no complaints. I don't see anything that the vendor...
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Loyalty, Product
One of our biggest barriers with Telmediq is that we don't have the budget to deliver devices to...
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Product
I have been a little underwhelmed with PerfectServe's ability to roll out new features. I haven't...
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Product, Value
I probably wouldn't recommend Telmediq to an organization that has our EHR. I would instead say to...
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Relationship
PerfectServe's executive involvement has really fallen off. The vendor used to meet with me on a...
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Relationship
The vendor is very responsive and is constantly making changes to make the product better. In...
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Relationship, Product
PerfectServe has updated some stuff, but that hasn't necessarily made the product better. For...
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Culture, Product
The actual use of the application is pretty straightforward. Telmediq is a text-messaging app. It...
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Product
For logging in, the users can enter a username or email and a password, and then there is a button...
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Relationship
We haven't really added anything to the product, and we haven't even gotten quotes for all the other...
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Operations, Product
There are certain things that PerfectServe's system does incredibly well. However, the system is not...
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Relationship
PerfectServe's system is constructed very well for a small community hospital or an organization...
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Loyalty, Product
PerfectServe's system can integrate with a lot of things, but other things can't integrate with it....
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Loyalty, Product
PerfectServe's system checks all of our boxes, but it doesn't delight us. If we compare...
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Loyalty
I am not sure whether PerfectServe's system is part of our long-term plans. It could be. We are...
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Product, Value
One of the standout things about PerfectServe is that they understand our safety and messaging needs...
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Relationship
PerfectServe has been very good to work with; they are very responsive. We meet on a regular basis....
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Product
The biggest strength of PerfectServe is the intelligent routing that is set up so that we can...
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Relationship
PerfectServe's call center could probably be improved. PerfectServe has really strong customer...
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Operations
If we ask the vendor for help, they give it to us. We have a lot of users who aren't using...
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Relationship, Product
PerfectServe has tried to push some new technology on us that we haven't been responsive to because...
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Value
PerfectServe is exceptional at not charging for everything. It is so nice that if they make a little...
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Relationship
Overall, I am very satisfied with Telmediq. The person who does integration for the solution is...
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Relationship
I have spoken to leaders from PerfectServe about things before because I was very upset. The...
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Relationship
PerfectServe keeps the majority of their promises, but I wouldn't say they keep all of them. There...
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Operations
I don't see PerfectServe doing a lot of training. There are sources on their support site. The...
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Product
I have a huge bone to pick regarding the solution's ease of use. Since PerfectServe acquired...
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Relationship
We have people at another facility who are begging to use Telmediq instead of what they are using....
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Relationship
PerfectServe addresses my concerns, but sometimes when I make a call, the representative has no clue...
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Relationship
Our current client solution administrator from PerfectServe is not very forthcoming, and they don't...
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Loyalty, Value
The road map that the vendor has is amazing, especially when compared with road maps from other...
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Relationship, Operations
PerfectServe has been really responsive. We had some struggles at first, but they stepped up. Things...
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Relationship, Operations
PerfectServe has a portal that we can use to stay up-to-date with everything, but the vendor also...
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Loyalty
PerfectServe is honestly pretty intuitive to use. Our providers and nurses are able to connect with...
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Relationship
PerfectServe is awesome. Their customer service people are top-notch. They solve problems, and I...
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Relationship
PerfectServe has some limitations. There are some functionalities that should be working but aren't....
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Product
The limitation of PerfectServe is that we do want to do enhancements and do more things, but the...
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Relationship
When I come to PerfectServe and tell them I have a problem or need, they are very quick to start...
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Relationship, Product
One of the pain points I have with PerfectServe is a limitation we knew about beforehand, but it has...
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Loyalty
We chose the solution because we felt that PerfectServe's customer service was immaculate. We also...
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Culture, Relationship
PerfectServe does keep promises, but if they can't keep a promise, they are very honest about it....
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Relationship, Product
Any software is going to have unscheduled downtime. I told PerfectServe years ago to get better at...
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Relationship, Product
Nothing ever bubbles up to me regarding problems with Telmediq, so things must be going okay....
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Loyalty, Product, Value
Telmediq is working well. It is also working well in the community. We have been able to use...
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Relationship
When the PerfectServe system goes down or when there is a problem with it, we typically do not get...
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Product
I don't mind PerfectServe's system. It is nice to be able to communicate with the doctors and not...
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Operations
PerfectServe is very good about doing trainings. They communicate everything. Once we tell people...
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Product
Our doctors complain about PerfectServe's system a lot. They say that phone calls do not come...
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Product
I used to be able to put our call in in about an hour with PerfectServe's system, but now it takes...
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Relationship, Operations
We were having trouble with PerfectServe last year, and we were ready to switch over. There was a...
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Relationship
The only issue that we have with support is that we are a very large and complex environment....
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Relationship, Operations
PerfectServe is a great company to work with. They are very responsive, and they do their best to...
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Loyalty, Product
We are at a point right now where PerfectServe has functionality that should work but doesn't....
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Value
PerfectServe's system is reliable. It hasn't required any significant rework for our network...
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Loyalty
PerfectServe's system is part of our long-term plans. If we were to switch to a new EMR, we would...
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Product
I don't get any complaints from users about the PerfectServe product. With the system's secure...
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Culture, Relationship
PerfectServe is very good at communicating well about what the product does and telling us where the...
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Product, Value
We haven't had to ask for a ton of new features. PerfectServe's system has always had the abilities...
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Culture, Relationship, Value
PerfectServe keeps their promises, specifically when it comes to building integration between us and...
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Product
The scheduling in PerfectServe is easy, and messaging is also easy. PerfectServe has helped with...
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Loyalty, Product
The system's biggest strength is its user friendliness. Both the web and app versions of the system...
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Relationship
PerfectServe has always been very responsive. If I have a question or a concern, they get back to me...
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Relationship
The support for PerfectServe is excellent. Typically, I go through our representative, and we have...
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Loyalty, Product
In its current state, PerfectServe's system doesn't meet our needs. PerfectServe's system doesn't...
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Product
PerfectServe's reporting capabilities and self-serve options do not meet our needs. The vendor has...
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Relationship, Operations
We normally don't even get notified of the upgrades for PerfectServe, so that is an area for...
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Relationship
We have met regularly with PerfectServe's people since our implementation years ago. The vendor's...
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Product
PerfectServe's system is our physicians' source of truth for their on-call schedules. Another...
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Relationship
We have recently had some changes to who supports us from PerfectServe's team. That is always a...
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Loyalty, Product
The system's integration with our nurse call system has been clunky. We have had a lot of...
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Commentary Summary
Comment Type Breakout