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IntelliSite Pathology Solution (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
As for training, a good part of it was in person, and we later pushed for it to be virtual. But the...
In terms of functionality and whether the platform meets all our needs, that is where it falls a...
Philips is slow around delivery and innovation, but that’s a good thing. We don’t want someone...
Philips should improve the grippers that pick up the slides by implementing something more like what...
We just completed a version upgrade, and it wasn’t entirely smooth. But honestly, the speed and...
The vendor could improve my experience as a customer by providing more up-to-date functionality in...
Philips can improve the native handling of DICOM files in IntelliSpace Pathology Solution. Philips...
Philips' strength is customer support and product quality. I like the solution's user interface and...
Commentary Summary
Comment Type Breakout