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Pivot Point Consulting Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Pivot Point Consulting has really good executive involvement. The executives are always available...
We went with Pivot Point Consulting because we had done work with them in the past, so having that...
We spent most of our time with one person from Pivot Point Consulting, and we were grateful for...
One of the things we appreciated about Pivot Point Consulting was that they had done many other...
We appreciate that Pivot Point Consulting was able to provide us with a highly experienced...
We had a number of different bidders for the original scope of work, and we selected Pivot Point...
There wasn't anything strategic about what we were asking the firm's individuals to do, but they...
The majority of the Pivot Point Consulting resources were outstanding. A couple of them missed the...
The firm has a great leadership team, and they bring forth great individual contributors. In...
Commentary Summary
Comment Type Breakout