PointClickCare ADT Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
I really love PointClickCare ADT. I like that we can look and see what doctors document in notes....
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Product
With PointClickCare ADT, we sometimes aren't able to tell certain things, like whether someone was...
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Relationship, Operations
PointClickCare has been wonderful in helping us customize some reports. That has been extremely helpful....
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Product
I wish PointClickCare ADT had more information when we get different messages that come across for a...
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Loyalty, Product
I am aware of another product that includes notes from a patient's provider and anyone who is...
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Relationship, Product, Value
From a clinical standpoint, PointClickCare ADT allows us to have a line of sight into the folks who...
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Product
We want more connectivity with PointClickCare ADT and the ability to follow patients as they...
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Product, Value
PointClickCare ADT does what we need it to do. We have had dramatic reductions in readmissions and...
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Value
I think PointClickCare ADT is well priced. We pay by patient lives, and for us, that has worked...
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Relationship
PointClickCare is really good at always having things in development, talking about what is coming,...
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Product
We have PointClickCare ADT integrated with our EHR, and it is also connected with our post-acute collaborative....
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Relationship
Sometimes, PointClickCare is hard to get ahold of. There are multiple help desks that do not always...
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Relationship
We are a large organization, so we rolled out the system in small phases. Our biggest concern was...
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Operations
Our previous implementation person from PointClickCare was excellent. Our implementation of the...
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Relationship, Product
PointClickCare ADT is good. It is doing its job, and I haven't heard many complaints from the people...
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Operations
PointClickCare's implementation services are really good. They collaborate with me. They ask me what...
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Loyalty, Product
PointClickCare ADT is easy. PointClickCare ADT really does work very well. As PointClickCare is...
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Operations
There is a gradient to PointClickCare's training, but they are awesome. Our instruction is virtual,...
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Relationship, Product
The reporting team here provides daily information. PointClickCare gives the ADT information to us....
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Relationship, Operations
PointClickCare reaches out to us at regular cadences. If they have an update that they want to share...
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Relationship, Value
When it comes to cost, if PointClickCare sees the head count or the population count sway, they...
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Product
PointClickCare ADT gives us data. It provides the who, what, why, when, how, and where that we...
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Loyalty, Product
The one thing that we are looking for is called a discharge summary from a facility of a higher...
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Relationship, Operations, Product
PointClickCare does a lot of updates. We are used to that rhythm of having updates made. Honestly, I...
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Operations
There were a lot of training segments. I want to say that the majority of the training was done...
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Product
In terms of ease for billing, the system is not user-friendly or very comprehensive, in my opinion.
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Product, Value
In terms of value overall, I am aware of facilities who do their billing and census in another...
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Product
If somebody wanted to do a parallel system, I would suggest keeping another billing system, and some...
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Relationship, Operations
We have hired consultants to address some of our setup issues. Recently, the consultants shared that...
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Culture, Value
We bundled our fee structure because we were told it would be expensive to separate things. Then...
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Operations
Our previous system was significantly stronger in terms of the implementation layout, the breakdown...
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Relationship
The vendor doesn’t really promise much, but to the extent that they do promise, they keep their...
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Operations, Product
Once the system is in place, it works, so we don’t need ongoing training. I'm satisfied with the...
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Relationship, Product
There are times when issues come up. For instance, we have one thing going on with PointClickCare...
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Loyalty, Product
We are evaluating PointClickCare’s AI solution, which summarizes skilled nursing facility visits and...
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Relationship, Operations, Product
PointClickCare does a lot of prework for upgrades. The vendor develops quite a number of documents...
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Product
The navigation of PointClickCare is simple. The time to complete tasks is very intuitive, so once...
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Culture, Relationship
PointClickCare has user groups to listen to how their software is used. They ask us how we are using...
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Relationship
The PointClickCare staff is there to support us. There is also 24/7 on-call support. I called the...
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Relationship, Value
I don't have to pay a lot for the PointClickCare system, so that is really great. But I also believe...
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Product
PointClickCare is integrated with Epic and Cerner nationwide. The integration is pretty seamless....
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Loyalty, Relationship, Product
I was able to see PointClickCare’s entire suite of products at a demonstration, and the vendor has...
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Value
PointClickCare is pretty good at not charging us for every little thing. They are also pretty good...
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Operations
We recently did some implementations for PointClickCare ADT that were supposed to end, but then...
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Relationship, Product
We have PointClickCare ADT, and since we don't want our staff members to have to log into yet...
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Relationship
Most of how we use PointClickCare ADT is through data feeds. When we need to contact...
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Value
We don't have many issues with PointClickCare ADT. We don't really have to worry about the system....
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Value
These systems cost so much money, so I wonder how we really put an ROI on it. PointClickCare avoids...
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Loyalty, Product
A friend who works for another organization wasn't using an ADT feed, and they were struggling with...
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Relationship
PointClickCare has good technical and clinical support. Their support staff is really responsive....
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Product
There is a lot of data on the platforms. Sometimes end users get a bit of information overload....
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Relationship, Product
It would be nice if PointClickCare could make changes quicker versus waiting weeks or months to make...
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Product
We try to track every single patient who leaves our network and goes to another facility, but...
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Operations
The implementation of PointClickCare ADT was seamless. I went to trainings, and everything just...
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Product
PointClickCare has so many wonderful tools within their platform. Those tools are helpful, but due...
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Relationship
We haven't had that many service concerns, but a recent ticket we submitted to PointClickCare took...
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Loyalty, Product
There are still upgrades that are needed with PointClickCare ADT that are happening in the market...
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Relationship, Product
I'm not dissatisfied with PointClickCare, but I have never seen anything from PointClickCare about...
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Loyalty, Product
We get the needed information in PointClickCare ADT, but we have requested more. Some notes say that...
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Product
If someone were looking into PointClickCare ADT, I would tell them there are some platforms out...
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Relationship
When there is something that I need or want, PointClickCare is very receptive to making those...
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Product
We use the PointClickCare ADT feed and put it in a different platform. We use one vendor for our...
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Relationship, Product
I think this issue is on our end, but with the file deliver that we get every day that we put in our...
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Product
The vendor has made some changes in the user screen, and they have actually disabled some things...
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Relationship
The vendor is very helpful. Our customer service people get us connected with the right people when...
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Relationship
There is some functionality that we haven't been using that is available in the system. I met with...
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Product, Value
One benefit of the product is that we get real-time notifications about where our patients are. In...
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Product
One way the vendor could improve is by providing a self-service way to update our population...
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Loyalty, Relationship
PointClickCare is truly a great partner. They are the only partner we even considered. We use so...
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Relationship, Value
PointClickCare definitely keeps all their promises. They are great to work with. Not all of our...
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Culture, Loyalty, Relationship
The deliveralbes that we have agreed to are part of our statement of work with PointClickCare, and...
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Operations
We have implemented additional provider education for those who have been onboarded to the product....
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Loyalty
Our strategic vision is that our data will get implemented directly into our EMR and our existing...
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Product
One of PointClickCare's biggest selling points is the breath of their coverage and connectivity....
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Relationship
Our current representative is great. They are very helpful and responsive, and they try their best....
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Relationship, Operations, Product
PointClickCare upgraded what the profiles look like. They should go back to their prior way of...
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Product
PointClickCare ADT is unique in that it provides information about patients who go to different...
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Operations
PointClickCare is willing to tailor our training to the specific and unique needs of our team. Not...
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Loyalty, Product
I would love to see more advanced integration from the PointClickCare ADT tool into our caregiver...
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Loyalty
In the near future, our leadership will be coming up with a strategy to look in the market and see...
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Loyalty, Product
The product offers many unique features. I have seen other products that have come out that still...
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Product
I am the primary person who uses the portal, and because our facility specifically has separate...
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Operations, Product
On the real end-user side where providers use the product, it is easy for them to use. It is just...
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Loyalty, Product
One of the things that the vendor should look into is that when they share information with us, it...
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Loyalty, Product
PointClickCare has a post-acute care platform. It is able to help monitor key performance indicators...
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Relationship, Operations
I get frequent updates from the vendor, and I am able to meet with them. We are in talks about a lot...
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