PointClickCare ADT Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
We use the product to its full extent as much as we can. Some of our sites still have a lot of work...
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Relationship
PointClickCare does a great job with support. We have a great contact who is incredible at being...
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Product
The only thing that I am missing from the solution is the ability to get my own data. We get data on...
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Operations
The only issue that came up with training was when we went to Smart on FHIR, which was needed to...
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Loyalty, Relationship
We've actually met with the vendor to talk about potential long-term projects and what the long-term...
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Relationship
We have a great relationship with the vendor, and they are adapting their product for our needs. We...
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Operations, Product
PointClickCare is always adding health systems and other facilities to their network, so that makes...
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Operations
PointClickCare gives us enough of a training program to get started, but when we host ad hoc...
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Product, Value
PointClickCare ADT has made a lot of things easier, and from a personnel perspective, it definitely...
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Value
As far as charges go, PointClickCare posts their percent increase, and they email it to us too. At...
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Loyalty
We have a program that calls patients after they go home from the hospital, but we wanted to wait...
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Product
PointClickCare ADT is simple, and I like that it tells us admission, discharge, and SNF contact...
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Relationship
PointClickCare’s customer service really makes them stand out. They are very responsive in their...
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Product
The only thing about PointClickCare ADT is that there are still gaps in connectivity. I think we are...
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Loyalty, Product
We have had PointClickCare ADT for so long that we haven't looked elsewhere because it is meeting...
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Product
We have a population health platform, and we ingest the ADT events from PointClickCare ADT into our...
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Value
I do not know of any improvements for PointClickCare ADT. The only thing that I can think of isn't...
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Product
PointClickCare ADT’s biggest strength is its market share in that space. PointClickCare has about...
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Relationship
PointClickCare is very strong in terms of partnership. They understand how we operate, encourage us...
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Product
The reports in PointClickCare ADT are easy to pull and easy to read, and they allow information to...
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Operations
PointClickCare does very good training. I wish it were offered on a more regular basis rather than...
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Relationship
Our actual contact for support at PointClickCare is very good at their job. I just don't think the...
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Relationship, Product
PointClickCare is doing all of the things we have asked them to do, and they are helpful. However,...
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Relationship
The support from PointClickCare has been excellent. They help us learn the tool, strengthen our...
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Product
Before we had the PointClickCare ADT program, our EHR was the only place I could see patient...
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Relationship
PointClickCare needs someone we can actually talk to when we have a problem. Right now, we send an...
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Relationship, Operations, Product
PointClickCare ADT needs better marketing tools that I can use to share the product internally and...
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Operations
We have always had people from PointClickCare available to help when training is requested, but I...
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Loyalty, Product, Value
I have essentially become my organization's liaison, advocate, and champion for PointClickCare ADT....
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Product
I'm a data person, so I think PointClickCare ADT is very well done. However, some of my coworkers...
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Value
PointClickCare ADT has been the most successful system we have had yet, and that is great....
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Relationship
PointClickCare has fantastic communication and follow-up. They even follow up months later to make...
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Product, Value
The main way our organization uses PointClickCare ADT is to focus on care coordination for our...
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Relationship, Operations, Product
PointClickCare has been really great about updating and adding new things for us. That has been...
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Product
As is, PointClickCare ADT is not super integrated. We really had to sit down with PointClickCare. We...
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Relationship, Product
PointClickCare is aware of one of the issues we have been dealing with, and we are all trying to...
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Product, Value
We utilize PointClickCare ADT every day. Our goal is to help our patients' outcomes be better. We...
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Product
I really love PointClickCare ADT. I like that we can look and see what doctors document in notes....
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Product
With PointClickCare ADT, we sometimes aren't able to tell certain things, like whether someone was...
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Relationship, Operations
PointClickCare has been wonderful in helping us customize some reports. That has been extremely helpful....
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Product
I wish PointClickCare ADT had more information when we get different messages that come across for a...
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Loyalty, Product
I am aware of another product that includes notes from a patient's provider and anyone who is...
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Relationship, Product, Value
From a clinical standpoint, PointClickCare ADT allows us to have a line of sight into the folks who...
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Product
We want more connectivity with PointClickCare ADT and the ability to follow patients as they...
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Product, Value
PointClickCare ADT does what we need it to do. We have had dramatic reductions in readmissions and...
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Value
I think PointClickCare ADT is well priced. We pay by patient lives, and for us, that has worked...
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Relationship
PointClickCare is really good at always having things in development, talking about what is coming,...
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Product
We have PointClickCare ADT integrated with our EHR, and it is also connected with our post-acute collaborative....
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Relationship
Sometimes, PointClickCare is hard to get ahold of. There are multiple help desks that do not always...
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Relationship
We are a large organization, so we rolled out the system in small phases. Our biggest concern was...
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Operations
Our previous implementation person from PointClickCare was excellent. Our implementation of the...
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Relationship, Product
PointClickCare ADT is good. It is doing its job, and I haven't heard many complaints from the people...
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Operations
PointClickCare's implementation services are really good. They collaborate with me. They ask me what...
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Loyalty, Product
PointClickCare ADT is easy. PointClickCare ADT really does work very well. As PointClickCare is...
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Operations
There is a gradient to PointClickCare's training, but they are awesome. Our instruction is virtual,...
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Relationship, Product
The reporting team here provides daily information. PointClickCare gives the ADT information to us....
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Relationship, Operations
PointClickCare reaches out to us at regular cadences. If they have an update that they want to share...
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Relationship, Value
When it comes to cost, if PointClickCare sees the head count or the population count sway, they...
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Product
PointClickCare ADT gives us data. It provides the who, what, why, when, how, and where that we...
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Loyalty, Product
The one thing that we are looking for is called a discharge summary from a facility of a higher...
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Relationship, Operations, Product
PointClickCare does a lot of updates. We are used to that rhythm of having updates made. Honestly, I...
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Operations
There were a lot of training segments. I want to say that the majority of the training was done...
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Product
In terms of ease for billing, the system is not user-friendly or very comprehensive, in my opinion.
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Product, Value
In terms of value overall, I am aware of facilities who do their billing and census in another...
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Product
If somebody wanted to do a parallel system, I would suggest keeping another billing system, and some...
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Relationship, Operations
We have hired consultants to address some of our setup issues. Recently, the consultants shared that...
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Culture, Value
We bundled our fee structure because we were told it would be expensive to separate things. Then...
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Operations
Our previous system was significantly stronger in terms of the implementation layout, the breakdown...
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Relationship
The vendor doesn’t really promise much, but to the extent that they do promise, they keep their...
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Operations, Product
Once the system is in place, it works, so we don’t need ongoing training. I'm satisfied with the...
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Relationship, Product
There are times when issues come up. For instance, we have one thing going on with PointClickCare...
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Commentary Summary
Comment Type Breakout