PointClickCare (Senior Living) Commentary

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PointClickCare is behind when it comes to solution capabilities and technology. I'm looking at AI...

PointClickCare needs to make their solutions more customizable and specific to facility needs....

We do so much collaboration with PointClickCare, and for all of that, I would like to see either...

I would recommend PointClickCare focus on improving our control over the required fields on their AI...

We need to understand every referral, and we need to know that every ACO has different requirements,...

PointClickCare’s insights and some of their dashboards are not as useful as one would think. We have...

Reporting is a big concern of ours with PointClickCare. We're not getting the data we need with SOC...

Customer support is an area that PointClickCare needs to improve. We have to go back and forth with...

Things are going generally pretty poorly with PointClickCare. We're not really getting what we need...

The way support cases are handled is the main issue with PointClickCare. I would like PointClickCare...

We tried to use the senior living package in PointClickCare for our adult day operation. Our adult...

I’m excited about PointClickCare’s ambient technology and AI capabilities. The biggest impact will...

I like that the assisted living module in PointClickCare has the same integrations as the nursing...

Some of our requests for improvements to the system have been out for quite a while. For example,...

PointClickCare is definitely very transparent with their customers. They solicit our feedback, and...

PointClickCare allows us to do electronic documentation, and it allows us to quickly have a census...

When it comes to PointClickCare’s support people, they aren't always the fastest, but they...

PointClickCare is really good about communicating their vision and road map to us.

PointClickCare is a large organization. If we are experiencing a challenge, they are not likely to...

Assisted living is newer to PointClickCare. I know they have a whole dedicated team now, but we...

PointClickCare's solution needs to have a more robust risk management portion, especially since...

When implementing PointClickCare's solution is is important to take things one step at a time. If an...

PointClickCare has rolled out some pharmacy connections, and those are good for assisted living.

We just use the system for basic billing, census, and things like that. There isn't necessarily a...

What the vendor is missing is probably good pricing. Some of the other new competitors are way...

The solution is super simple, and PointClickCare could probably have better customer service...

We are using PointClickCare’s system, and I don't think we will change. But if I were making the...

PointClickCare has a community called Pulse. Organizations need to identify someone at their...

Since the system can be customized by our organization, most of our users' gripes come from things...

There isn't a lot going on in the independent living area, so the system doesn't have a lot of...

It feels like most of the ideas are coming from us, especially on the assisted living and memory...

PointClickCare has been very late when rolling out updates to their infection control module,...

There has been poor communication from our account representatives. It seems like one hand doesn’t...

I am not just an account to PointClickCare. They care about my company's pathway and whether we will...

PointClickCare is a good partner. I would give them a positive rating. We can use the system for...

I should be able to put data into the system and have that data populate in all of my other...

If we want to add a provider, we have to add them to each facility on the system since all our...

With our last vendor, we didn’t have to repeat redundant processes. Also, pretty much everything was...

We use the system for clinical and billing things in nursing homes, but we also use it to bill rent...

It seems like the vendor kind of nickel-and-dimes us. We are trying to get data out of the system,...

PointClickCare alerts us when the problems already exist, like a few weeks ago, when they were...

We have had a few integration snags. We had a problem where one of the doctors used certain...

I could recommend PointClickCare’s system to a peer or friend. I have heard about another platform...

The charging is my main complaint with PointClickCare. When we started with them, they were adding...

We ran into a situation where we were using a product through PointClickCare, and we were charged...

The orders management and the ability to access resident care and data points outside of the paper...

PointClickCare’s reporting could really use some upgrades. Right now, the reports are very canned,...

PointClickCare has the capability to hold the therapy documents so that our third-party system...

The users think the system is easy to move around in. They are able to get to what they need to get...

PointClickCare is just coming out with a patient portal. It is not really in use anywhere yet. We...

The supportive-care piece has different documentation, but because it is only in a few places,...

PointClickCare is working on so many projects and rolling so many things out that they are starting...