PointClickCare (Senior Living) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
Some of our requests for improvements to the system have been out for quite a while. For example,...
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Relationship
PointClickCare is definitely very transparent with their customers. They solicit our feedback, and...
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Product, Value
PointClickCare allows us to do electronic documentation, and it allows us to quickly have a census...
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Relationship
When it comes to PointClickCare’s support people, they aren't always the fastest, but they...
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Relationship
PointClickCare is really good about communicating their vision and road map to us.
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Relationship, Product
PointClickCare is a large organization. If we are experiencing a challenge, they are not likely to...
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Relationship
Assisted living is newer to PointClickCare. I know they have a whole dedicated team now, but we...
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Product
PointClickCare's solution needs to have a more robust risk management portion, especially since...
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Operations
When implementing PointClickCare's solution is is important to take things one step at a time. If an...
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Product
PointClickCare has rolled out some pharmacy connections, and those are good for assisted living.
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Loyalty, Product
We just use the system for basic billing, census, and things like that. There isn't necessarily a...
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Culture, Value
What the vendor is missing is probably good pricing. Some of the other new competitors are way...
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Relationship
The solution is super simple, and PointClickCare could probably have better customer service...
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Loyalty
We are using PointClickCare’s system, and I don't think we will change. But if I were making the...
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Relationship, Operations
PointClickCare has a community called Pulse. Organizations need to identify someone at their...
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Product
Since the system can be customized by our organization, most of our users' gripes come from things...
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Operations, Product
There isn't a lot going on in the independent living area, so the system doesn't have a lot of...
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Relationship
It feels like most of the ideas are coming from us, especially on the assisted living and memory...
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Operations, Product, Value
PointClickCare has been very late when rolling out updates to their infection control module,...
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Relationship
There has been poor communication from our account representatives. It seems like one hand doesn’t...
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Culture, Relationship
I am not just an account to PointClickCare. They care about my company's pathway and whether we will...
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Relationship, Product
PointClickCare is a good partner. I would give them a positive rating. We can use the system for...
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Product, Value
I should be able to put data into the system and have that data populate in all of my other...
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Product
If we want to add a provider, we have to add them to each facility on the system since all our...
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Culture, Product
With our last vendor, we didn’t have to repeat redundant processes. Also, pretty much everything was...
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Product
We use the system for clinical and billing things in nursing homes, but we also use it to bill rent...
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Value
It seems like the vendor kind of nickel-and-dimes us. We are trying to get data out of the system,...
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Relationship, Product
PointClickCare alerts us when the problems already exist, like a few weeks ago, when they were...
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Product
We have had a few integration snags. We had a problem where one of the doctors used certain...
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Loyalty, Relationship, Product
I could recommend PointClickCare’s system to a peer or friend. I have heard about another platform...
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Value
The charging is my main complaint with PointClickCare. When we started with them, they were adding...
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Culture, Value
We ran into a situation where we were using a product through PointClickCare, and we were charged...
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Product, Value
The orders management and the ability to access resident care and data points outside of the paper...
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Product
PointClickCare’s reporting could really use some upgrades. Right now, the reports are very canned,...
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Product
PointClickCare has the capability to hold the therapy documents so that our third-party system...
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Product
The users think the system is easy to move around in. They are able to get to what they need to get...
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Loyalty, Product
PointClickCare is just coming out with a patient portal. It is not really in use anywhere yet. We...
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Relationship
The supportive-care piece has different documentation, but because it is only in a few places,...
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Relationship, Product
PointClickCare is working on so many projects and rolling so many things out that they are starting...
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Operations
The training from PointClickCare is good, and the integration is easy. We get what PointClickCare...
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Relationship, Operations, Product
PointClickCare's data integration leaves a lot to be desired. PointClickCare publishes a limited...
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Operations
PointClickCare's training needs to be more structured in a way that will allow it to be more...
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Relationship, Product
PointClickCare is really good at narrowing down the use cases that we are still using them for. We...
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Relationship
We have a reasonably good relationship between our support and escalation teams and the executives...
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Operations, Product
PointClickCare's system is relatively simple to use, and it is standard in the industry. It is the...
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Product
PointClickCare is easy to use. I still don’t think it is perfect; there are things the vendor could...
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Relationship, Product
My surveys have improved with PointClickCare. The vendor isn't perfect; they are big. It is hard for...
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Relationship
PointClickCare is overall good to work with; they have made some slight improvements, but their...
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Product
We are overall pretty happy with PointClickCare. There are minor things that come up; for example,...
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Operations, Product
PointClickCare is simple and easy to train on. Users pick it up very quickly; it has an easy workflow....
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Product, Value
We like that with this solution there is a lot less time dealing with paper and a lot less errors...
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Relationship, Product
We are always going to have our wishlist items, and PointClickCare makes it very easy for us to...
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Commentary Summary
Comment Type Breakout