PointClickCare (Senior Living) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
PointClickCare is a good partner. I would give them a positive rating. We can use the system for...
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Product, Value
I should be able to put data into the system and have that data populate in all of my other...
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Product
If we want to add a provider, we have to add them to each facility on the system since all our...
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Culture, Product
With our last vendor, we didn’t have to repeat redundant processes. Also, pretty much everything was...
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Product
We use the system for clinical and billing things in nursing homes, but we also use it to bill rent...
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Value
It seems like the vendor kind of nickel-and-dimes us. We are trying to get data out of the system,...
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Relationship, Product
PointClickCare alerts us when the problems already exist, like a few weeks ago, when they were...
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Product
We have had a few integration snags. We had a problem where one of the doctors used certain...
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Loyalty, Relationship, Product
I could recommend PointClickCare’s system to a peer or friend. I have heard about another platform...
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Value
The charging is my main complaint with PointClickCare. When we started with them, they were adding...
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Culture, Value
We ran into a situation where we were using a product through PointClickCare, and we were charged...
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Product, Value
The orders management and the ability to access resident care and data points outside of the paper...
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Product
PointClickCare’s reporting could really use some upgrades. Right now, the reports are very canned,...
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Product
PointClickCare has the capability to hold the therapy documents so that our third-party system...
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Product
The users think the system is easy to move around in. They are able to get to what they need to get...
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Loyalty, Product
PointClickCare is just coming out with a patient portal. It is not really in use anywhere yet. We...
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Relationship
The supportive-care piece has different documentation, but because it is only in a few places,...
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Relationship, Product
PointClickCare is working on so many projects and rolling so many things out that they are starting...
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Operations
The training from PointClickCare is good, and the integration is easy. We get what PointClickCare...
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Relationship, Operations, Product
PointClickCare's data integration leaves a lot to be desired. PointClickCare publishes a limited...
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Operations
PointClickCare's training needs to be more structured in a way that will allow it to be more...
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Relationship, Product
PointClickCare is really good at narrowing down the use cases that we are still using them for. We...
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Relationship
We have a reasonably good relationship between our support and escalation teams and the executives...
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Operations, Product
PointClickCare's system is relatively simple to use, and it is standard in the industry. It is the...
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Product
PointClickCare is easy to use. I still don’t think it is perfect; there are things the vendor could...
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Relationship, Product
My surveys have improved with PointClickCare. The vendor isn't perfect; they are big. It is hard for...
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Relationship
PointClickCare is overall good to work with; they have made some slight improvements, but their...
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Product
We are overall pretty happy with PointClickCare. There are minor things that come up; for example,...
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Operations, Product
PointClickCare is simple and easy to train on. Users pick it up very quickly; it has an easy workflow....
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Product, Value
We like that with this solution there is a lot less time dealing with paper and a lot less errors...
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Relationship, Product
We are always going to have our wishlist items, and PointClickCare makes it very easy for us to...
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Product
Nurses want everything, so we are hard to please, but the structure of evaluation and assessment...
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Operations
PointClickCare could have improved the project management in general with our implementation. We had...
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Product
If we have multiple modules of PointClickCare's system, the information doesn’t go from one module...
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Relationship
The Pulse community is very special with PointClickCare. I have not worked with other technology...
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Product, Value
PointClickCare's system is very reliable. We have conducted surveys and have been rated one of the...
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Relationship
PointClickCare has improved their support. I am very connected with the people at PointClickCare.
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Product
PointClickCare is constantly getting more people on their marketplace that interface with the...
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Value
PointClickCare charges for almost everything now. They started out not doing that. Early on, they...
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Value
We really just don’t do anything in the independent living side of PointClickCare because it is so...
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Operations, Product
Upgrades with PointClickCare are easy because they are just rolled out regularly and baked in. The...
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Relationship, Value
PointClickCare needs to upgrade their help section. Back in the old days, PointClickCare used to...
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Product, Value
Every little thing costs money with PointClickCare, so that is why we just don't get anything new....
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Product
When we are trying to produce a record for legal stuff, there is no standard in the PointClickCare...
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Value
PointClickCare is expensive. Also, there are some reports that would be nice to have with the system...
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Relationship
Lately, PointClickCare has been on a kick about wanting certain products to be self-led. I love...
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Loyalty
We are limited in the way PointClickCare allows data to come out. If there is data in the system but...
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Culture, Value
I have done demos with another vendor to see what they offer, and PointClickCare still wants to...
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Relationship
With PointClickCare, we get pushed to enter a support ticket. The support people might email us back...
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Loyalty, Relationship
Switching to the PointClickCare system was an undertaking, and the work made me never want to repeat...
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Product
A huge grumbling among operators is the PointClickCare marketplace. PointClickCare’s integrated...
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Product
With PointClickCare, data is a problem. We can run reports in PointClickCare, but different reports...
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Relationship
We are going through a transition, and PointClickCare has been helpful to the level that they have...
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Operations
PointClickCare has mostly a train-the-trainer model. So for my organization, I have to figure out...
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Relationship, Value
We learned that we can have a PointClickCare concierge who will review all the things we do and all...
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Product
PointClickCare's solution doesn't manage the nurse workload. It manages medications, orders, and...
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Relationship
PointClickCare’s support is so slow, and I often don't get a solution. I have to keep a little...
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Loyalty, Product
PointClickCare's system has a lot of good aspects, and we are not looking to move. It is a great...
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Value
Sometimes we struggle with PointClickCare's plan to push us to other vendors' products that...
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Relationship
PointClickCare's support is probably one of their places for improvement. It usually takes a couple...
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Operations
We have been happy with the vendor's training. When we are implementing something, we are happy with...
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Relationship
PointClickCare is proactive because we sometimes find out about upcoming regulations from them, like...
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Product
With PointClickCare, being able to do interfaces would help. We can’t do interfaces.
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Product
The staff members like PointClickCare. It is like the Epic system of the long-term care arena. But...
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Relationship
PointClickCare has room for improvement. They keep their promises, but sometimes the vendor just...
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Operations
Unfortunately, we had an implementation consultant from PointClickCare who was not available on...
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Loyalty, Relationship, Product
From an assisted living standpoint, interoperability is still in development with PointClickCare's...
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Loyalty, Product
Our number-one challenge in senior living is always the census and building that back up. Our...
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Operations, Product
If someone were looking into the product, I would tell them that I believe PointClickCare's system...
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Operations, Product
Even though we implemented PointClickCare's system with our assisted living facilities (ALFs), I...
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Operations, Product
On the assisted living side, the system is very customizable. We can customize reports, and we can...
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Product
I don't know that I really identify PointClickCare as having something specific for memory care. I...
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Relationship, Product
PointClickCare works with a lot of different software, and they try to stay on top of things.
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Product
With PointClickCare, reporting tends to be an area where we are finding that the solution falls...
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Value
PointClickCare charges for additional modules. They are more robust, so I guess we can't complain...
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Loyalty
We tried a different solution at first, and over a very short amount of time, we realized that it...
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Product, Value
PointClickCare has a business model driven by a lot of people who work on the clinical side of the...
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Relationship
PointClickCare has a fairly robust community forum; a lot of conversations happen within it. The...
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Relationship, Operations
We had a recent upgrade, and we went through some training and implementation processes with...
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Product
We always want our software to do more, and the PointClickCare system often can't, but the vendor is...
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Product
We have people who have had experience with other software, and anytime I get a negative comment...
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Relationship
There are some good, solid pieces in PointClickCare, and the vendor does keep their promises, but...
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Operations, Product
PointClickCare’s system is very customizable, but in being customizable, we really need to...
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Value
With PointClickCare, I have to pay extra for a database copy that gets run regularly, and with...
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Value
We get marked for everything with PointClickCare. One of the things that drives me crazy is that we...
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Product
PointClickCare is a core EHR, but it lacks things like occupancy, and we can only run reports on...
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Loyalty
PointClickCare is working behind the scenes on a lot of stuff, so hopefully we will be more...
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Relationship
Our PointClickCare account executive is excellent. Also, the support we get is excellent, but we pay...
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Loyalty
We are in the process of evaluating alternatives to PointClickCare. There are better products out...
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Product
PointClickCare has a marketplace, and everything has to go through the marketplace in order for it...
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Relationship
We have a really good relationship with PointClickCare. They are there if we are looking at new...
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Loyalty
Lately, we have been focusing on our assisted living and more so on configuring and understanding...
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