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TheraDoc Infection Control Assistant powered by PINC AI Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

TheraDoc Infection Control Assistant gives us the ability to interact with the data in a variety of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our transition to Premier's system has been really nice and helpful. We are happy with the system,...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Analyst/Coordinator

Premier has been really great at working directly with my department, but I wonder whether they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are leaving Premier's system to go to our EHR vendor’s module. The decision was made by our...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I would buy TheraDoc Infection Control Assistant again because it has a lot more customization, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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