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Prominence Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I recommend Prominence all the time. They are fantastic and very engaging. They ask the right...
There were a couple of things that happened along the way that Prominence was surprised by. We...
In a migration, one thing I worry about is that I want things to work the same or better. Prominence...
Maybe there were a couple of things that I would do differently in our project with Prominence if I...
What I found most valuable about Prominence’s consultants was their knowledge. My team was very...
We didn't consider other firms for our project. We had used Prominence for another related project,...
We were really very happy with Prominence’s consultants. We are going to continue to partner with...
I am very satisfied and very appreciative of the partnership we have with Prominence. I have been...
Prominence wanted to call it a day after a certain step of the project, but from our perspective,...
Prominence is still willing to partner with us, and they have reached out a couple of times to help...
I pointed out some things that Prominence didn't know. They are supposed to be the leading experts...
I don't think Prominence overcharged us. The firm was nice to work with, and they had decent people....
One problem in the engagement was that Prominence relied solely on the tools out there, and some of...
Commentary Summary
Comment Type Breakout