Filters
Concentriq (Global) Commentary
Filtered view: (Europe)
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I think Proscia's web-based approach is the right one. On a site-by-site basis, Concentriq has an...
Concentriq is self-explanatory.
If Proscia wants to take over the market in Europe, their support should be available in different...
The main opportunities for improvement are better integration with digital pathology tools and...
I appreciate the solution's intuitive interface, ease of use, and efficient slide navigation. It...
The vendor’s biggest strengths are the solution's user-friendly interface and a responsive support...
To improve our experience as a customer, I would recommend that the vendor improve compatibility...
The vendor’s biggest strength is a working platform that is open and possible to integrate different...
I like that the product is working smoothly and is intuitive to use. Thus, it is easy to learn and reliable....
The biggest opportunities for product improvement are that it feels like quite a lot of manual...
I would recommend that the vendor have more flexible 3D mouse configuration options, as different...
I would choose Proscia again. The image quality in Proscia's system is much higher than in a...
I don’t see any economic advantage in going digital. In fact, from a business perspective, it’s a...
Proscia is not very involved. We raise requests or issues with Siemens, and they act as the...
There’s still room for improvement with training. We’ve been working with the company that...
We have two different components involved when there is downtime. One is the part that goes up to...
One of Concentriq's strengths is its friendly use for pathologists. The view for the pathologists is...
One opportunity to improve the product is to have more tools. I believe we will get some...
Proscia's strength is that they are open for feature requests. I like the ease of use.
As far as product improvement goes, there are still some feature requests open. Proscia could also...
With Concentriq, it is too bad that we have to buy an AI for quality control. I would rather have...
I would like to have more interoperability with the LIS system and quality control software. It...
The system is nice. It works, and it is good. The system is fast and intuitive.
Any problem can be solved and any connection can be built, but many companies ask for a lot of money...
Proscia isn't as keen about upgrades as other vendors are. We thought that there would be some...
One day, there was a problem with Concentriq, and it wasn't fixed as quickly as we would have liked....
With Proscia and our lab, sometimes the connection is lost for a short while. It will later build up...
Proscia is a really great company. Their support people are very timely and responsive. We can talk...
Concentriq is a well-integrated system, but it has flaws. The system has many components. Images in...
Concentriq is easy to use, even if it isn't particularly intuitive. The vendor hasn't done any...
We have had problems with things not appearing in the system and users not knowing what they are...
Proactivity is Proscia's weak spot, and the vendor's support is very weak. We haven't seen many...
When Proscia does updates, they don't communicate about what has been updated. They tell us to check...
Doing percentages in the system is more practical than doing them manually, but that still takes a...
Proscia is charging us for algorithms that are available completely free online. It would be good...
Concentriq is easy to use. Any problems we have had have been fixed quickly.
Concentriq could be a little cheaper when the sample quantity is very small. I would like Proscia to...
Things have been good with Concentriq. Our experience with them has been positive. Proscia really...
We would like to be able to share links with doctors who aren't pathologists so that they could view...
At one point, we sent a request to Proscia, and we received an answer from Proscia five minutes...
Proscia could have slightly better support of input devices, and they could tweak the abilities of...
What I like most about Concentriq is that it is an open platform.
We would like it if Proscia delivered a real-time monitor of the exposure. Something like that would...
Concentriq is integrated with our laboratory management system. Our satisfaction with the ease of...
Concentriq is an optimal solution that integrates perfectly with the laboratory information system...
We have compared Concentriq with other solutions. We chose Concentriq because of its speed, image...
We are hoping to incorporate more filters in Concentriq. Right now, that is a bit limited in the...
What I like most about Concentriq is that it is intuitive, well integrated into our workflow, and fast....
Proscia demonstrates strong qualities through easy and open communication, as well as by...
Proscia could improve the customer experience by making the worklist clearer and more organized.
Commentary Summary
Comment Type Breakout