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Concentriq (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Director

I would choose Proscia again. The image quality in Proscia's system is much higher than in a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I don’t see any economic advantage in going digital. In fact, from a business perspective, it’s a...

Comment Tone Negative
Pillars Value
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Director

Proscia is not very involved. We raise requests or issues with Siemens, and they act as the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

There’s still room for improvement with training. We’ve been working with the company that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have two different components involved when there is downtime. One is the part that goes up to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

One of Concentriq's strengths is its friendly use for pathologists. The view for the pathologists is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

One opportunity to improve the product is to have more tools. I believe we will get some...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Proscia's strength is that they are open for feature requests. I like the ease of use.

Comment Tone Positive
Pillars Relationship, Product
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Physician

As far as product improvement goes, there are still some feature requests open. Proscia could also...

Comment Tone Negative
Pillars Product
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Director

With Concentriq, it is too bad that we have to buy an AI for quality control. I would rather have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would like to have more interoperability with the LIS system and quality control software. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system is nice. It works, and it is good. The system is fast and intuitive.

Comment Tone Positive
Pillars Product
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Director

Any problem can be solved and any connection can be built, but many companies ask for a lot of money...

Comment Tone Negative
Pillars Value
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Director

Proscia isn't as keen about upgrades as other vendors are. We thought that there would be some...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

One day, there was a problem with Concentriq, and it wasn't fixed as quickly as we would have liked....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With Proscia and our lab, sometimes the connection is lost for a short while. It will later build up...

Comment Tone Negative
Pillars Product
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Director

Proscia is a really great company. Their support people are very timely and responsive. We can talk...

Comment Tone Positive
Pillars Relationship
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Director

Concentriq is a well-integrated system, but it has flaws. The system has many components. Images in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Concentriq is easy to use, even if it isn't particularly intuitive. The vendor hasn't done any...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have had problems with things not appearing in the system and users not knowing what they are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Proactivity is Proscia's weak spot, and the vendor's support is very weak. We haven't seen many...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When Proscia does updates, they don't communicate about what has been updated. They tell us to check...

Comment Tone Negative
Pillars Relationship, Operations, Product
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Director

Doing percentages in the system is more practical than doing them manually, but that still takes a...

Comment Tone Negative
Pillars Product, Value
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Director

Proscia is charging us for algorithms that are available completely free online. It would be good...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Concentriq is easy to use. Any problems we have had have been fixed quickly.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Concentriq could be a little cheaper when the sample quantity is very small. I would like Proscia to...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Physician

Things have been good with Concentriq. Our experience with them has been positive. Proscia really...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

We would like to be able to share links with doctors who aren't pathologists so that they could view...

Comment Tone Negative
Pillars Product
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Physician

At one point, we sent a request to Proscia, and we received an answer from Proscia five minutes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Proscia could have slightly better support of input devices, and they could tweak the abilities of...

Comment Tone Negative
Pillars Relationship, Product
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Physician

What I like most about Concentriq is that it is an open platform.

Comment Tone Positive
Pillars Product
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Manager

We would like it if Proscia delivered a real-time monitor of the exposure. Something like that would...

Comment Tone Negative
Pillars Value
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Manager

Concentriq is integrated with our laboratory management system. Our satisfaction with the ease of...

Comment Tone Positive
Pillars Product
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Director

Concentriq is an optimal solution that integrates perfectly with the laboratory information system...

Comment Tone Positive
Pillars Product
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Director

We have compared Concentriq with other solutions. We chose Concentriq because of its speed, image...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We are hoping to incorporate more filters in Concentriq. Right now, that is a bit limited in the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

What I like most about Concentriq is that it is intuitive, well integrated into our workflow, and fast....

Comment Tone Positive
Pillars Product
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Director

Proscia demonstrates strong qualities through easy and open communication, as well as by...

Comment Tone Positive
Pillars Relationship, Product
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Director

Proscia could improve the customer experience by making the worklist clearer and more organized.

Comment Tone Negative
Pillars Relationship
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Manager

The vendor could improve the match function. Matching is crucial. The most important thing there...

Comment Tone Negative
Pillars Product
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Manager

The product is not fully working how it was advertised. Proscia hasn’t implemented everything they promised....

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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