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Concentriq (Global) Commentary
Filtered view: (Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

I think Proscia's web-based approach is the right one. On a site-by-site basis, Concentriq has an...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Concentriq is self-explanatory.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

If Proscia wants to take over the market in Europe, their support should be available in different...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The main opportunities for improvement are better integration with digital pathology tools and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I appreciate the solution's intuitive interface, ease of use, and efficient slide navigation. It...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

The vendor’s biggest strengths are the solution's user-friendly interface and a responsive support...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

To improve our experience as a customer, I would recommend that the vendor improve compatibility...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The vendor’s biggest strength is a working platform that is open and possible to integrate different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I like that the product is working smoothly and is intuitive to use. Thus, it is easy to learn and reliable....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

The biggest opportunities for product improvement are that it feels like quite a lot of manual...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I would recommend that the vendor have more flexible 3D mouse configuration options, as different...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

I would choose Proscia again. The image quality in Proscia's system is much higher than in a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I don’t see any economic advantage in going digital. In fact, from a business perspective, it’s a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Proscia is not very involved. We raise requests or issues with Siemens, and they act as the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

There’s still room for improvement with training. We’ve been working with the company that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We have two different components involved when there is downtime. One is the part that goes up to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

One of Concentriq's strengths is its friendly use for pathologists. The view for the pathologists is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

One opportunity to improve the product is to have more tools. I believe we will get some...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Proscia's strength is that they are open for feature requests. I like the ease of use.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

As far as product improvement goes, there are still some feature requests open. Proscia could also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With Concentriq, it is too bad that we have to buy an AI for quality control. I would rather have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would like to have more interoperability with the LIS system and quality control software. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system is nice. It works, and it is good. The system is fast and intuitive.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Any problem can be solved and any connection can be built, but many companies ask for a lot of money...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Proscia isn't as keen about upgrades as other vendors are. We thought that there would be some...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

One day, there was a problem with Concentriq, and it wasn't fixed as quickly as we would have liked....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With Proscia and our lab, sometimes the connection is lost for a short while. It will later build up...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Proscia is a really great company. Their support people are very timely and responsive. We can talk...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Concentriq is a well-integrated system, but it has flaws. The system has many components. Images in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Concentriq is easy to use, even if it isn't particularly intuitive. The vendor hasn't done any...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have had problems with things not appearing in the system and users not knowing what they are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Proactivity is Proscia's weak spot, and the vendor's support is very weak. We haven't seen many...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When Proscia does updates, they don't communicate about what has been updated. They tell us to check...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

Doing percentages in the system is more practical than doing them manually, but that still takes a...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Proscia is charging us for algorithms that are available completely free online. It would be good...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Concentriq is easy to use. Any problems we have had have been fixed quickly.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Concentriq could be a little cheaper when the sample quantity is very small. I would like Proscia to...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Physician

Things have been good with Concentriq. Our experience with them has been positive. Proscia really...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

We would like to be able to share links with doctors who aren't pathologists so that they could view...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

At one point, we sent a request to Proscia, and we received an answer from Proscia five minutes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Proscia could have slightly better support of input devices, and they could tweak the abilities of...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

What I like most about Concentriq is that it is an open platform.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We would like it if Proscia delivered a real-time monitor of the exposure. Something like that would...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Concentriq is integrated with our laboratory management system. Our satisfaction with the ease of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Concentriq is an optimal solution that integrates perfectly with the laboratory information system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have compared Concentriq with other solutions. We chose Concentriq because of its speed, image...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We are hoping to incorporate more filters in Concentriq. Right now, that is a bit limited in the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

What I like most about Concentriq is that it is intuitive, well integrated into our workflow, and fast....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Proscia demonstrates strong qualities through easy and open communication, as well as by...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Proscia could improve the customer experience by making the worklist clearer and more organized.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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