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PwC Healthcare Management Consulting Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
ROI and Cost
PwC has been doing fixed-fee contracts, which are great. We have no change orders, and the scope has...
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VP/Other Executive
People and Knowledge
PwC does a lot to partner with us. They understand our strategy. One of their experts helped us to...
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VP/Other Executive
People and Knowledge
When PwC did the application rationalization, they were good but not great. We figured out a working...
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Director
ROI and Cost
Tangible outcomes come down to whether we collect cash. We have absolutely seen a cash performance...
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Director
Project Results
PwC started to make recommendations. We tried to keep the work in-house, but for one reason or...
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Director
Tools and Methodology
PwC has been very fair, and they have really tried to work with us and our budget. They still give...
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Director
People and Knowledge
PwC gives us really good access to their folks. There is one person who is incredible and very...
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Director
Tools and Methodology
We meet with PwC and explain what we need, and they take the right approach to deliver that. There...
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VP/Other Executive
People and Knowledge
Things with PwC have always been a mixed bag; we never really know how the consultants are. Anybody...
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VP/Other Executive
ROI and Cost
PwC knows that all we look at is dollars and metrics, so they better be driving that. PwC is very...
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VP/Other Executive
Relationship
I appreciate the vendor's flexibility and willingness to say that isn't a good use of our resources...
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VP/Other Executive
Tools and Methodology
It would be beneficial if PwC were more strategic in our engagements. For example, let's say that we...
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VP/Other Executive
Tools and Methodology
The vendor is very quick to address any concerns with staffing. But sometimes those concerns have to...
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VP/Other Executive
Relationship
The vendor has one client executive and multiple other partners floating around that they work with...
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COO
Project Results
The vendor did very well with executing considering that the work was done during the COVID-19...
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VP/Other Executive
ROI and Cost
PwC didn't charge us for every little thing. They had a fee, and that was it. Actually, because of...
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VP/Other Executive
Project Results
All of our goals were achieved for the project. PwC executed well. We hit the targets and the dates....
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VP/Other Executive
Relationship
We have had good relationships and involvement from PwC executives. I would rate the strength of our...
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VP/Other Executive
Tools and Methodology
PwC pivoted pretty quickly to use Zoom and make arrangements during the COVID-19 crisis. COVID-19...
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Director
Project Results
My expectations weren't super high, but I was very happy with what PwC came up with. From a...
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Director
Relationship
PwC helped us a lot. They developed the things that we needed. We were worried that we would lose a...
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Director
People and Knowledge
We worked with a good group from PwC. They had some really cool ideas, and they were fun to work...
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Director
Relationship
PwC's executives were very involved. They met with our senior executives at the start of our project...
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Director
Relationship
I am very likely to recommend PwC. I have already recommended the vendor to others several times....
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Director
Tools and Methodology
PwC drives outcomes. They can come in and look at an organization and see where that organization...
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VP/Other Executive
ROI and Cost
PwC was always looking for the next big project. I felt a little nickel-and-dimed by them.
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VP/Other Executive
Project Results
PwC helped cut through a lot of the politics within our organization to help us realize that we have...
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VP/Other Executive
Project Results
PwC did a good job of engaging us and really tailoring the meeting presentation materials to the...
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VP/Other Executive
People and Knowledge
PwC’s staff members were excellent and professional; they delivered what we asked for and kept us on...
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VP/Other Executive
People and Knowledge
The PwC consultants know about how we work. With typical consultants, they do their thing, and we...
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VP/Other Executive
Other Observations
Some of the things that we looked at with PwC were probably more revolutionary than what they had...
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VP/Other Executive
Tools and Methodology
PwC helped us not only articulate what we wanted to do but also come up with a plan. They had a...
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VP/Other Executive
ROI and Cost
PwC did a good job of avoiding charging. We got our value appropriately. We had used PwC in the...
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VP/Other Executive
Relationship
During COVID-19, PwC was immediately willing to not have people in the office and to have them work...
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VP/Other Executive
Project Results
PwC did a good, old-fashioned rework for us around our revenue cycle. They helped us make some good...
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VP/Other Executive
ROI and Cost
PwC's fees weren't horrible. They helped us improve our net revenue. Their services were super...
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VP/Other Executive
Relationship
I had a long-term relationship with PwC. It was good that they knew us and our data and who to get...
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VP/Other Executive
Project Results
PwC did a good job. I liked that I could direct them around certain things I didn't want. For...
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VP/Other Executive
Other Observations
Sometimes I had to tell PwC that I didn't need a Tesla in outer space; I needed a Honda Accord. I...
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VP/Other Executive
Lessons Learned
Strategically, PwC can take us where organizations want to go. The only thing that matters is...
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VP/Other Executive
Tools and Methodology
There were times when I felt PwC should have escalated some things to me more quickly. That would...
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Director
Project Results
The vendor is a lot more technical than we are, so they were able to create some pretty advanced...
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Director
People and Knowledge
In general, most of the staff members are great. But with any company, we run into some issues with...
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Director
Tools and Methodology
The vendor’s level of execution is partially just the nature of the project. The vendor was great...
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VP/Other Executive
Relationship
There was some disappointment across the entire organization with the outcomes. I don’t want to...
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VP/Other Executive
Tools and Methodology
PwC provided a pretty comprehensive deck of what they saw. They saw contractual issues, such as...
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VP/Other Executive
Relationship
We get ongoing information from PwC, and they are always sending emails with information. During the...
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VP/Other Executive
Relationship
Previous services from PwC were extremely satisfactory, and I think that was part of our problem....
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VP/Other Executive
People and Knowledge
Some of the folks that were engaged were claims experts. They were sold as claims experts, but PwC...
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VP/Other Executive
Tools and Methodology
There wasn’t any guidance statement saying we shouldn’t be doing our contracts a certain way. There...
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VP/Other Executive
Tools and Methodology
I would like PwC to make sure that both parties clearly articulate expectations and maybe discuss...
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VP/Other Executive
Lessons Learned
We form our vision and strategy and let the vendor react to it and ping us on where they might think...
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VP/Other Executive
Relationship
What I really like is how PwC learns about us. I am sure that every healthcare organization thinks...
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VP/Other Executive
ROI and Cost
We are definitely getting our money's worth. The vendor has been very good to us. Their services...
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VP/Other Executive
People and Knowledge
When I talked to my managing team partner at PwC, the person said that the consultants had read up...
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VP/Other Executive
Tools and Methodology
We are all about tangible outcomes. We don't celebrate moral victories anymore; we have to feel it....
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VP/Other Executive
People and Knowledge
PwC has executive presence. I rarely let consultants in with my board because of all the things that...
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VP/Other Executive
Relationship
Continuity could improve our relationship. The pace or cadence of our interactions could be a little...
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VP/Other Executive
Project Results
I can't speak for all of PwC, but I absolutely positively know we have the A-team. I would tell...
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VP/Other Executive
Relationship
PwC has done a great job of keeping in touch with me. We have had to be a little creative because...
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VP/Other Executive
Tools and Methodology
PwC has a lot of great ideas, and then we sort of polish them and make them specific to our group. I...
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VP/Other Executive
ROI and Cost
My biggest complaint with PwC is the amount of detail that I need to put into the scope documents so...
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VP/Other Executive
Tools and Methodology
PwC has sort of been time zone–agnostic because when they were on-site, they operated on our...
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VP/Other Executive
Project Results
I was surprised by just how much PwC didn’t know our organization and by how much I have had to...
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VP/Other Executive
People and Knowledge
I loved the person that PwC gave me initially, but the person switched on me halfway through the...
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VP/Other Executive
Tools and Methodology
Based on the SLAs and KPIs that we have established for our benchmarks, we definitely have pretty...
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VP/Other Executive
Tools and Methodology
We used PwC before, and they were really good. But that wasn't true for our most recent engagement....
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VP/Other Executive
ROI and Cost
For our most recent project, the recommendations the consultants made weren't anywhere close to...
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VP/Other Executive
People and Knowledge
Consultants are never going to know more than the client. Consultants should know how organizations...
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VP/Other Executive
People and Knowledge
We went through an exercise with PwC. My team and I mostly ran the exercise ourselves. We got very...
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VP/Other Executive
Project Results
PwC was one of the first vendors to release materials for COVID-19. They did a decent job. A few...
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VP/Other Executive
Relationship
We weren't looking for tangible outcomes. We went through a benchmarking exercise and came up with...
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VP/Other Executive
Other Observations
It is hard to judge PwC because I really want to be fair. I would hate to malign a large...
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VP/Other Executive
ROI and Cost
PwC came to us and said we needed to cut costs. If consultants are going to propose something like...
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VP/Other Executive
People and Knowledge
A number of people in our organization felt that the engagement with PwC was very challenging. It...
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VP/Other Executive
People and Knowledge
Even within their own team, the vendor's people have disagreements. The consultants told me that...
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Director
Project Results
We have seen a pretty dramatic reduction in our A/R days and have also seen a pickup in cash and net...
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Director
Relationship
PwC has been very receptive in terms of working with us on how they can maximize what we do have...
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Director
Other Observations
PwC knows their business. But they might not know our system, so they might have experience but...
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Director
Tools and Methodology
PwC does a really good job of providing analytics. We have a lot of information in our EMR and other...
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Manager
Project Results
We have renewed with PwC because things are working fairly well. Our partnership is strong, and PwC...
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Manager
ROI and Cost
There are specific things that PwC charges us for, but they are a good resource for things that are...
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Manager
Tools and Methodology
In terms of PwC's strategic ability, they look for new solutions and think outside the box. They do...
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VP/Other Executive
Tools and Methodology
We always look to PwC for any type of revenue cycle work. When we integrate with a new system, we...
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VP/Other Executive
Tools and Methodology
I define strategic as being able to align our organization with networks of our size across the...
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VP/Other Executive
Tools and Methodology
PwC has done a great job, and we have been happy with the results. We give them a perfect score...
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VP/Other Executive
Relationship
PwC's executive level is outstanding. The firm is truly our partner. We keep asking them to come...
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VP/Other Executive
Project Results
PwC has provided us with exactly what we expected. They have done very well with driving outcomes. I...
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VP/Other Executive
Tools and Methodology
PwC is extremely professional and knowledgeable, and they aren't afraid to make recommendations. If...
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VP/Other Executive
Project Results
PwC has regulatory expertise that is second to no other firm that we have dealt with. PwC has folks...
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VP/Other Executive
Tools and Methodology
PwC held our hands through the full process and followed through to the end. They didn't just...
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VP/Other Executive
People and Knowledge
Something that is missing from PwC's consultants is a broader understanding of other areas outside...
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VP/Other Executive
Tools and Methodology
PwC wasn't cheap. We know the effort it takes to do some of the work, and the cost was very high for...
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CEO/President
Tools and Methodology
We talked to several vendors in the beginning of our journey of putting the consumer at the center...
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CEO/President
ROI and Cost
PwC has done a number of projects for us, and they have done a really great job of meeting our...
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CEO/President
Tools and Methodology
The vendor is better at concept and strategy than they are at designing and executing operations....
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CEO/President
Relationship
PwC is pretty good at getting a sense of what stage the client is at and helping that client frame a...
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CEO/President
Relationship
We have had a great relationship with PwC. The vendor has done good work for us every time we have...
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CEO/President
ROI and Cost
I haven't gone through vendor invoices in detail, so I don't know for sure whether we have been...
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VP/Other Executive
ROI and Cost
PwC doesn't nickel-and-dime us. They are very clear about the price. They are a trusted partner, so...
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VP/Other Executive
Relationship
PwC has consistently exceeded our expectations. I am a hard person to sell something to, but what I...
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VP/Other Executive
Project Results
I wasn't unhappy with the work PwC did, but I wasn't overwhelmed or blown away by it. I wanted an...
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