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PwC Healthcare Management Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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VP/Other Executive

ROI and Cost

PwC has been doing fixed-fee contracts, which are great. We have no change orders, and the scope has...

Jan 2021
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VP/Other Executive

People and Knowledge

PwC does a lot to partner with us. They understand our strategy. One of their experts helped us to...

Jan 2021
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VP/Other Executive

People and Knowledge

When PwC did the application rationalization, they were good but not great. We figured out a working...

Jan 2021
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Director

ROI and Cost

Tangible outcomes come down to whether we collect cash. We have absolutely seen a cash performance...

Jan 2021
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Director

Project Results

PwC started to make recommendations. We tried to keep the work in-house, but for one reason or...

Jan 2021
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Director

Tools and Methodology

PwC has been very fair, and they have really tried to work with us and our budget. They still give...

Jan 2021
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Director

People and Knowledge

PwC gives us really good access to their folks. There is one person who is incredible and very...

Jan 2021
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Director

Tools and Methodology

We meet with PwC and explain what we need, and they take the right approach to deliver that. There...

Jan 2021
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VP/Other Executive

People and Knowledge

Things with PwC have always been a mixed bag; we never really know how the consultants are. Anybody...

Jan 2021
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VP/Other Executive

ROI and Cost

PwC knows that all we look at is dollars and metrics, so they better be driving that. PwC is very...

Jan 2021
(0)
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VP/Other Executive

Relationship

I appreciate the vendor's flexibility and willingness to say that isn't a good use of our resources...

Jan 2021
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VP/Other Executive

Tools and Methodology

It would be beneficial if PwC were more strategic in our engagements. For example, let's say that we...

Jan 2021
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VP/Other Executive

Tools and Methodology

The vendor is very quick to address any concerns with staffing. But sometimes those concerns have to...

Jan 2021
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VP/Other Executive

Relationship

The vendor has one client executive and multiple other partners floating around that they work with...

Jan 2021
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COO

Project Results

The vendor did very well with executing considering that the work was done during the COVID-19...

Dec 2020
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VP/Other Executive

ROI and Cost

PwC didn't charge us for every little thing. They had a fee, and that was it. Actually, because of...

Dec 2020
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VP/Other Executive

Project Results

All of our goals were achieved for the project. PwC executed well. We hit the targets and the dates....

Dec 2020
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VP/Other Executive

Relationship

We have had good relationships and involvement from PwC executives. I would rate the strength of our...

Dec 2020
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VP/Other Executive

Tools and Methodology

PwC pivoted pretty quickly to use Zoom and make arrangements during the COVID-19 crisis. COVID-19...

Dec 2020
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Director

Project Results

My expectations weren't super high, but I was very happy with what PwC came up with. From a...

Dec 2020
(0)
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Director

Relationship

PwC helped us a lot. They developed the things that we needed. We were worried that we would lose a...

Dec 2020
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Director

People and Knowledge

We worked with a good group from PwC. They had some really cool ideas, and they were fun to work...

Dec 2020
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Director

Relationship

PwC's executives were very involved. They met with our senior executives at the start of our project...

Dec 2020
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Director

Relationship

I am very likely to recommend PwC. I have already recommended the vendor to others several times....

Dec 2020
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Director

Tools and Methodology

PwC drives outcomes. They can come in and look at an organization and see where that organization...

Dec 2020
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VP/Other Executive

ROI and Cost

PwC was always looking for the next big project. I felt a little nickel-and-dimed by them.

Dec 2020
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VP/Other Executive

Project Results

PwC helped cut through a lot of the politics within our organization to help us realize that we have...

Dec 2020
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VP/Other Executive

Project Results

PwC did a good job of engaging us and really tailoring the meeting presentation materials to the...

Dec 2020
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VP/Other Executive

People and Knowledge

PwC’s staff members were excellent and professional; they delivered what we asked for and kept us on...

Dec 2020
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VP/Other Executive

People and Knowledge

The PwC consultants know about how we work. With typical consultants, they do their thing, and we...

Dec 2020
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VP/Other Executive

Other Observations

Some of the things that we looked at with PwC were probably more revolutionary than what they had...

Dec 2020
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VP/Other Executive

Tools and Methodology

PwC helped us not only articulate what we wanted to do but also come up with a plan. They had a...

Dec 2020
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VP/Other Executive

ROI and Cost

PwC did a good job of avoiding charging. We got our value appropriately. We had used PwC in the...

Dec 2020
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VP/Other Executive

Relationship

During COVID-19, PwC was immediately willing to not have people in the office and to have them work...

Dec 2020
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VP/Other Executive

Project Results

PwC did a good, old-fashioned rework for us around our revenue cycle. They helped us make some good...

Nov 2020
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VP/Other Executive

ROI and Cost

PwC's fees weren't horrible. They helped us improve our net revenue. Their services were super...

Nov 2020
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VP/Other Executive

Relationship

I had a long-term relationship with PwC. It was good that they knew us and our data and who to get...

Nov 2020
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VP/Other Executive

Project Results

PwC did a good job. I liked that I could direct them around certain things I didn't want. For...

Nov 2020
(0)
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VP/Other Executive

Other Observations

Sometimes I had to tell PwC that I didn't need a Tesla in outer space; I needed a Honda Accord. I...

Nov 2020
(0)
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VP/Other Executive

Lessons Learned

Strategically, PwC can take us where organizations want to go. The only thing that matters is...

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

There were times when I felt PwC should have escalated some things to me more quickly. That would...

Nov 2020
(0)
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Director

Project Results

The vendor is a lot more technical than we are, so they were able to create some pretty advanced...

Nov 2020
(0)
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Director

People and Knowledge

In general, most of the staff members are great. But with any company, we run into some issues with...

Nov 2020
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Director

Tools and Methodology

The vendor’s level of execution is partially just the nature of the project. The vendor was great...

Nov 2020
(0)
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VP/Other Executive

Relationship

There was some disappointment across the entire organization with the outcomes. I don’t want to...

Oct 2020
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VP/Other Executive

Tools and Methodology

PwC provided a pretty comprehensive deck of what they saw. They saw contractual issues, such as...

Oct 2020
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VP/Other Executive

Relationship

We get ongoing information from PwC, and they are always sending emails with information. During the...

Oct 2020
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VP/Other Executive

Relationship

Previous services from PwC were extremely satisfactory, and I think that was part of our problem....

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

Some of the folks that were engaged were claims experts. They were sold as claims experts, but PwC...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

There wasn’t any guidance statement saying we shouldn’t be doing our contracts a certain way. There...

Oct 2020
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VP/Other Executive

Tools and Methodology

I would like PwC to make sure that both parties clearly articulate expectations and maybe discuss...

Oct 2020
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VP/Other Executive

Lessons Learned

We form our vision and strategy and let the vendor react to it and ping us on where they might think...

Oct 2020
(0)
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VP/Other Executive

Relationship

What I really like is how PwC learns about us. I am sure that every healthcare organization thinks...

Oct 2020
(0)
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VP/Other Executive

ROI and Cost

We are definitely getting our money's worth. The vendor has been very good to us. Their services...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

When I talked to my managing team partner at PwC, the person said that the consultants had read up...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

We are all about tangible outcomes. We don't celebrate moral victories anymore; we have to feel it....

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

PwC has executive presence. I rarely let consultants in with my board because of all the things that...

Oct 2020
(0)
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VP/Other Executive

Relationship

Continuity could improve our relationship. The pace or cadence of our interactions could be a little...

Oct 2020
(0)
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VP/Other Executive

Project Results

I can't speak for all of PwC, but I absolutely positively know we have the A-team. I would tell...

Oct 2020
(0)
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VP/Other Executive

Relationship

PwC has done a great job of keeping in touch with me. We have had to be a little creative because...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC has a lot of great ideas, and then we sort of polish them and make them specific to our group. I...

Oct 2020
(0)
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VP/Other Executive

ROI and Cost

My biggest complaint with PwC is the amount of detail that I need to put into the scope documents so...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC has sort of been time zone–agnostic because when they were on-site, they operated on our...

Oct 2020
(0)
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VP/Other Executive

Project Results

I was surprised by just how much PwC didn’t know our organization and by how much I have had to...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

I loved the person that PwC gave me initially, but the person switched on me halfway through the...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

Based on the SLAs and KPIs that we have established for our benchmarks, we definitely have pretty...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

We used PwC before, and they were really good. But that wasn't true for our most recent engagement....

Sep 2020
(0)
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VP/Other Executive

ROI and Cost

For our most recent project, the recommendations the consultants made weren't anywhere close to...

Sep 2020
(0)
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VP/Other Executive

People and Knowledge

Consultants are never going to know more than the client. Consultants should know how organizations...

May 2020
(0)
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VP/Other Executive

People and Knowledge

We went through an exercise with PwC. My team and I mostly ran the exercise ourselves. We got very...

May 2020
(0)
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VP/Other Executive

Project Results

PwC was one of the first vendors to release materials for COVID-19. They did a decent job. A few...

May 2020
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VP/Other Executive

Relationship

We weren't looking for tangible outcomes. We went through a benchmarking exercise and came up with...

May 2020
(0)
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VP/Other Executive

Other Observations

It is hard to judge PwC because I really want to be fair. I would hate to malign a large...

May 2020
(0)
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VP/Other Executive

ROI and Cost

PwC came to us and said we needed to cut costs. If consultants are going to propose something like...

May 2020
(0)
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VP/Other Executive

People and Knowledge

A number of people in our organization felt that the engagement with PwC was very challenging. It...

May 2020
(0)
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VP/Other Executive

People and Knowledge

Even within their own team, the vendor's people have disagreements. The consultants told me that...

May 2020
(0)
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Director

Project Results

We have seen a pretty dramatic reduction in our A/R days and have also seen a pickup in cash and net...

May 2020
(0)
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Director

Relationship

PwC has been very receptive in terms of working with us on how they can maximize what we do have...

May 2020
(0)
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Director

Other Observations

PwC knows their business. But they might not know our system, so they might have experience but...

May 2020
(0)
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Director

Tools and Methodology

PwC does a really good job of providing analytics. We have a lot of information in our EMR and other...

May 2020
(0)
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Manager

Project Results

We have renewed with PwC because things are working fairly well. Our partnership is strong, and PwC...

Mar 2020
(0)
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Manager

ROI and Cost

There are specific things that PwC charges us for, but they are a good resource for things that are...

Mar 2020
(0)
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Manager

Tools and Methodology

In terms of PwC's strategic ability, they look for new solutions and think outside the box. They do...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

We always look to PwC for any type of revenue cycle work. When we integrate with a new system, we...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

I define strategic as being able to align our organization with networks of our size across the...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC has done a great job, and we have been happy with the results. We give them a perfect score...

Mar 2020
(0)
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VP/Other Executive

Relationship

PwC's executive level is outstanding. The firm is truly our partner. We keep asking them to come...

Mar 2020
(0)
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VP/Other Executive

Project Results

PwC has provided us with exactly what we expected. They have done very well with driving outcomes. I...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC is extremely professional and knowledgeable, and they aren't afraid to make recommendations. If...

Mar 2020
(0)
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VP/Other Executive

Project Results

PwC has regulatory expertise that is second to no other firm that we have dealt with. PwC has folks...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC held our hands through the full process and followed through to the end. They didn't just...

Mar 2020
(0)
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VP/Other Executive

People and Knowledge

Something that is missing from PwC's consultants is a broader understanding of other areas outside...

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

PwC wasn't cheap. We know the effort it takes to do some of the work, and the cost was very high for...

Mar 2020
(0)
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CEO/President

Tools and Methodology

We talked to several vendors in the beginning of our journey of putting the consumer at the center...

Feb 2020
(0)
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CEO/President

ROI and Cost

PwC has done a number of projects for us, and they have done a really great job of meeting our...

Feb 2020
(0)
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CEO/President

Tools and Methodology

The vendor is better at concept and strategy than they are at designing and executing operations....

Feb 2020
(0)
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CEO/President

Relationship

PwC is pretty good at getting a sense of what stage the client is at and helping that client frame a...

Feb 2020
(0)
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CEO/President

Relationship

We have had a great relationship with PwC. The vendor has done good work for us every time we have...

Feb 2020
(0)
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CEO/President

ROI and Cost

I haven't gone through vendor invoices in detail, so I don't know for sure whether we have been...

Feb 2020
(0)
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VP/Other Executive

ROI and Cost

PwC doesn't nickel-and-dime us. They are very clear about the price. They are a trusted partner, so...

Feb 2020
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VP/Other Executive

Relationship

PwC has consistently exceeded our expectations. I am a hard person to sell something to, but what I...

Feb 2020
(0)
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VP/Other Executive

Project Results

I wasn't unhappy with the work PwC did, but I wasn't overwhelmed or blown away by it. I wanted an...

Feb 2020
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