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PwC Healthcare Management Consulting Comments
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Subject Expert
Commentary Summary
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User Commentary
CFO
Overall, our engagement with the firm was very smooth. PwC had a couple of folks on the team that...
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CFO
Everything the firm said would happen happened as methodically as outlined. There were no surprises....
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Director
PwC is expensive. We would have liked to have extended PwC's work our project, but the pricing was...
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Director
One of the senior individuals from PwC that we worked with was very in tune with healthcare. They...
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VP/Other Executive
We continue to work with PwC because our experience has been very favorable. PwC has always taken...
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VP/Other Executive
PwC was priced a little high compared to many of their other counterparts. However, because they...
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VP/Other Executive
I think PwC needs to better understand competitive pricing for CRM systems. That proposal was way...
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Director
PwC was instrumental in bringing knowledge to our organization around a specific product. We didn't...
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Director
We had a fixed bid up front with PwC. They were very generous in terms of what they brought into...
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Director
PwC exceeded expectations because they were always willing to do whatever it took to be successful....
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Director
Our consultants were solid. We had to swap out one person because of some quality control issues,...
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CFO
We got what we wanted out of the project. From my perspective, it was successful. We did more work...
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CFO
We needed to ensure that there were no critical issues that would prevent us from moving forward...
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CFO
I have very high expectations for PwC. I would say that for most people, PwC probably would have...
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CFO
The executives at PwC are very receptive to input, and the contract was clear. I think our people...
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CFO
It was very easy for me to speak with a partner on the engagement. The partner was definitely...
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CFO
PwC was an expensive resource, but they were flexible with the charges. They met the requirements of...
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CFO
PwC completed the statement of work as outlined. I don't think we would have been as successful...
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CFO
I wouldn't say that PwC exceeded expectations. They certainly tried. They adapted and flexed when...
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CFO
PwC's consultants did really well with the statement of work and the functions they were committed...
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CMO
One thing I like about what PwC has done with us is that although the engagement ended, we speak...
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CMO
PwC is highly regarded as an integrator. We looked at other firms, but our IT division chose PwC...
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CMO
We had an agreement for one price, and I don't think PwC nickel-and-dimed us. The unfortunate thing...
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CMO
I really appreciated PwC's project management skillset. I was highly impressed with the way PwC...
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Director
The vendor did a fine job on the projects they did for us. We had some people come in and spend a...
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Director
We are expecting to have a reduction of bad debt. We track it, but we are still finishing some...
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Director
I would probably buy the vendor's services again. The issue with any of these service vendors is...
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Director
The vendor has not nickel-and-dimed us, but they are expensive. We just knew they were expensive...
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Director
The vendor consistently met expectations. I don’t know that they could consistently exceed...
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Director
The vendor does a fine job of involving their senior leaders. I have met and talked to many of them...
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VP/Other Executive
PwC has been doing fixed-fee contracts, which are great. We have no change orders, and the scope has...
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VP/Other Executive
PwC does a lot to partner with us. They understand our strategy. One of their experts helped us to...
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VP/Other Executive
When PwC did the application rationalization, they were good but not great. We figured out a working...
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Director
Tangible outcomes come down to whether we collect cash. We have absolutely seen a cash performance...
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Director
PwC started to make recommendations. We tried to keep the work in-house, but for one reason or...
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Director
PwC has been very fair, and they have really tried to work with us and our budget. They still give...
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Director
PwC gives us really good access to their folks. There is one person who is incredible and very...
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Director
We meet with PwC and explain what we need, and they take the right approach to deliver that. There...
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VP/Other Executive
Things with PwC have always been a mixed bag; we never really know how the consultants are. Anybody...
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VP/Other Executive
PwC knows that all we look at is dollars and metrics, so they better be driving that. PwC is very...
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VP/Other Executive
I appreciate the vendor's flexibility and willingness to say that isn't a good use of our resources...
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VP/Other Executive
It would be beneficial if PwC were more strategic in our engagements. For example, let's say that we...
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VP/Other Executive
The vendor is very quick to address any concerns with staffing. But sometimes those concerns have to...
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VP/Other Executive
The vendor has one client executive and multiple other partners floating around that they work with...
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COO
The vendor did very well with executing considering that the work was done during the COVID-19...
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VP/Other Executive
PwC didn't charge us for every little thing. They had a fee, and that was it. Actually, because of...
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VP/Other Executive
All of our goals were achieved for the project. PwC executed well. We hit the targets and the dates....
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VP/Other Executive
We have had good relationships and involvement from PwC executives. I would rate the strength of our...
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VP/Other Executive
PwC pivoted pretty quickly to use Zoom and make arrangements during the COVID-19 crisis. COVID-19...
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Director
My expectations weren't super high, but I was very happy with what PwC came up with. From a...
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Director
PwC helped us a lot. They developed the things that we needed. We were worried that we would lose a...
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Director
We worked with a good group from PwC. They had some really cool ideas, and they were fun to work...
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Director
PwC's executives were very involved. They met with our senior executives at the start of our project...
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Director
I am very likely to recommend PwC. I have already recommended the vendor to others several times....
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Director
PwC drives outcomes. They can come in and look at an organization and see where that organization...
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VP/Other Executive
PwC was always looking for the next big project. I felt a little nickel-and-dimed by them.
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VP/Other Executive
PwC helped cut through a lot of the politics within our organization to help us realize that we have...
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VP/Other Executive
PwC did a good job of engaging us and really tailoring the meeting presentation materials to the...
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VP/Other Executive
PwC’s staff members were excellent and professional; they delivered what we asked for and kept us on...
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VP/Other Executive
The PwC consultants know about how we work. With typical consultants, they do their thing, and we...
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VP/Other Executive
Some of the things that we looked at with PwC were probably more revolutionary than what they had...
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VP/Other Executive
PwC helped us not only articulate what we wanted to do but also come up with a plan. They had a...
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VP/Other Executive
PwC did a good job of avoiding charging. We got our value appropriately. We had used PwC in the...
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VP/Other Executive
During COVID-19, PwC was immediately willing to not have people in the office and to have them work...
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VP/Other Executive
PwC did a good, old-fashioned rework for us around our revenue cycle. They helped us make some good...
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VP/Other Executive
PwC's fees weren't horrible. They helped us improve our net revenue. Their services were super...
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VP/Other Executive
I had a long-term relationship with PwC. It was good that they knew us and our data and who to get...
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VP/Other Executive
PwC did a good job. I liked that I could direct them around certain things I didn't want. For...
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VP/Other Executive
Sometimes I had to tell PwC that I didn't need a Tesla in outer space; I needed a Honda Accord. I...
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VP/Other Executive
Strategically, PwC can take us where organizations want to go. The only thing that matters is...
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VP/Other Executive
There were times when I felt PwC should have escalated some things to me more quickly. That would...
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Director
The vendor is a lot more technical than we are, so they were able to create some pretty advanced...
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Director
In general, most of the staff members are great. But with any company, we run into some issues with...
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Director
The vendor’s level of execution is partially just the nature of the project. The vendor was great...
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VP/Other Executive
There was some disappointment across the entire organization with the outcomes. I don’t want to...
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VP/Other Executive
PwC provided a pretty comprehensive deck of what they saw. They saw contractual issues, such as...
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VP/Other Executive
We get ongoing information from PwC, and they are always sending emails with information. During the...
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VP/Other Executive
Previous services from PwC were extremely satisfactory, and I think that was part of our problem....
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VP/Other Executive
Some of the folks that were engaged were claims experts. They were sold as claims experts, but PwC...
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VP/Other Executive
There wasn’t any guidance statement saying we shouldn’t be doing our contracts a certain way. There...
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VP/Other Executive
I would like PwC to make sure that both parties clearly articulate expectations and maybe discuss...
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VP/Other Executive
We form our vision and strategy and let the vendor react to it and ping us on where they might think...
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VP/Other Executive
What I really like is how PwC learns about us. I am sure that every healthcare organization thinks...
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VP/Other Executive
We are definitely getting our money's worth. The vendor has been very good to us. Their services...
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VP/Other Executive
When I talked to my managing team partner at PwC, the person said that the consultants had read up...
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VP/Other Executive
We are all about tangible outcomes. We don't celebrate moral victories anymore; we have to feel it....
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VP/Other Executive
PwC has executive presence. I rarely let consultants in with my board because of all the things that...
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VP/Other Executive
Continuity could improve our relationship. The pace or cadence of our interactions could be a little...
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VP/Other Executive
I can't speak for all of PwC, but I absolutely positively know we have the A-team. I would tell...
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VP/Other Executive
PwC has done a great job of keeping in touch with me. We have had to be a little creative because...
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VP/Other Executive
PwC has a lot of great ideas, and then we sort of polish them and make them specific to our group. I...
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VP/Other Executive
My biggest complaint with PwC is the amount of detail that I need to put into the scope documents so...
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VP/Other Executive
PwC has sort of been time zone–agnostic because when they were on-site, they operated on our...
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VP/Other Executive
I was surprised by just how much PwC didn’t know our organization and by how much I have had to...
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VP/Other Executive
I loved the person that PwC gave me initially, but the person switched on me halfway through the...
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VP/Other Executive
Based on the SLAs and KPIs that we have established for our benchmarks, we definitely have pretty...
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VP/Other Executive
We used PwC before, and they were really good. But that wasn't true for our most recent engagement....
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VP/Other Executive
For our most recent project, the recommendations the consultants made weren't anywhere close to...
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VP/Other Executive
Consultants are never going to know more than the client. Consultants should know how organizations...
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VP/Other Executive
We went through an exercise with PwC. My team and I mostly ran the exercise ourselves. We got very...
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VP/Other Executive
PwC was one of the first vendors to release materials for COVID-19. They did a decent job. A few...
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VP/Other Executive
We weren't looking for tangible outcomes. We went through a benchmarking exercise and came up with...
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VP/Other Executive
It is hard to judge PwC because I really want to be fair. I would hate to malign a large...
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VP/Other Executive
PwC came to us and said we needed to cut costs. If consultants are going to propose something like...
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VP/Other Executive
A number of people in our organization felt that the engagement with PwC was very challenging. It...
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VP/Other Executive
Even within their own team, the vendor's people have disagreements. The consultants told me that...
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