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KLAS VP, Services & Value-based Care - Warren Whitford
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801-734-1591

 
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VP/Other Executive

PwC came in and started helping us review our internal controls and opportunities. They have been...

Jun 2021
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VP/Other Executive

I think PwC’s ability to understand our factions was great. They were very knowledgeable about the...

Jun 2021
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VP/Other Executive

When it comes to the revenue cycle, PwC does a great job. We have seen cleaner claims as a result of...

Jun 2021
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VP/Other Executive

Due to the success that I had with PwC in a previous experience, I have now engaged them again. I...

Jun 2021
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VP/Other Executive

From a cost perspective, PwC is definitely higher priced than the average consulting firm that is...

Jun 2021
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VP/Other Executive

I try to keep up with industry standards, but I somewhat conform to the space I am in because I am...

Jun 2021
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VP/Other Executive

By working with PwC, we had projected to see operational efficiency savings and time savings. Time...

Jun 2021
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VP/Other Executive

The fact that PwC did not nickel-and-dime was very unusual for working with a firm. I was okay with...

Jun 2021
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VP/Other Executive

I could make a phone call to the executive leadership if I wasn’t happy about something. I will...

Jun 2021
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VP/Other Executive

Sometimes PwC will overaddress issues. Sometimes I have to warn PwC before I give some feedback...

Jun 2021
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VP/Other Executive

Driving outcomes isn’t all on PwC’s shoulders. This is a partnership. They are trying to drive...

Jun 2021
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VP/Other Executive

We have had a couple of people come in that are not PwC caliber. I recognized that and had to tell...

Jun 2021
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CFO

Overall, our engagement with the firm was very smooth. PwC had a couple of folks on the team that...

May 2021
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CFO

Everything the firm said would happen happened as methodically as outlined. There were no surprises....

May 2021
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Director

PwC is expensive. We would have liked to have extended PwC's work our project, but the pricing was...

Apr 2021
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Director

One of the senior individuals from PwC that we worked with was very in tune with healthcare. They...

Apr 2021
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VP/Other Executive

We continue to work with PwC because our experience has been very favorable. PwC has always taken...

Apr 2021
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VP/Other Executive

PwC was priced a little high compared to many of their other counterparts. However, because they...

Apr 2021
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VP/Other Executive

I think PwC needs to better understand competitive pricing for CRM systems. That proposal was way...

Apr 2021
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Director

PwC was instrumental in bringing knowledge to our organization around a specific product. We didn't...

Apr 2021
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Director

We had a fixed bid up front with PwC. They were very generous in terms of what they brought into...

Apr 2021
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Director

PwC exceeded expectations because they were always willing to do whatever it took to be successful....

Apr 2021
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Director

Our consultants were solid. We had to swap out one person because of some quality control issues,...

Apr 2021
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CFO

We got what we wanted out of the project. From my perspective, it was successful. We did more work...

Apr 2021
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CFO

We needed to ensure that there were no critical issues that would prevent us from moving forward...

Apr 2021
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CFO

I have very high expectations for PwC. I would say that for most people, PwC probably would have...

Apr 2021
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CFO

The executives at PwC are very receptive to input, and the contract was clear. I think our people...

Apr 2021
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CFO

It was very easy for me to speak with a partner on the engagement. The partner was definitely...

Apr 2021
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CFO

PwC was an expensive resource, but they were flexible with the charges. They met the requirements of...

Apr 2021
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CFO

PwC completed the statement of work as outlined. I don't think we would have been as successful...

Apr 2021
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CFO

I wouldn't say that PwC exceeded expectations. They certainly tried. They adapted and flexed when...

Apr 2021
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CFO

PwC's consultants did really well with the statement of work and the functions they were committed...

Apr 2021
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CMO

One thing I like about what PwC has done with us is that although the engagement ended, we speak...

Mar 2021
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CMO

PwC is highly regarded as an integrator. We looked at other firms, but our IT division chose PwC...

Mar 2021
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CMO

We had an agreement for one price, and I don't think PwC nickel-and-dimed us. The unfortunate thing...

Mar 2021
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CMO

I really appreciated PwC's project management skillset. I was highly impressed with the way PwC...

Mar 2021
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Director

The vendor did a fine job on the projects they did for us. We had some people come in and spend a...

Mar 2021
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Director

We are expecting to have a reduction of bad debt. We track it, but we are still finishing some...

Mar 2021
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Director

I would probably buy the vendor's services again. The issue with any of these service vendors is...

Mar 2021
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Director

The vendor has not nickel-and-dimed us, but they are expensive. We just knew they were expensive...

Mar 2021
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Director

The vendor consistently met expectations. I don’t know that they could consistently exceed...

Mar 2021
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Director

The vendor does a fine job of involving their senior leaders. I have met and talked to many of them...

Mar 2021
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VP/Other Executive

PwC has been doing fixed-fee contracts, which are great. We have no change orders, and the scope has...

Jan 2021
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VP/Other Executive

PwC does a lot to partner with us. They understand our strategy. One of their experts helped us to...

Jan 2021
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VP/Other Executive

When PwC did the application rationalization, they were good but not great. We figured out a working...

Jan 2021
||
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Director

Tangible outcomes come down to whether we collect cash. We have absolutely seen a cash performance...

Jan 2021
||
(0)
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Director

PwC started to make recommendations. We tried to keep the work in-house, but for one reason or...

Jan 2021
||
(0)
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Director

PwC has been very fair, and they have really tried to work with us and our budget. They still give...

Jan 2021
||
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Director

PwC gives us really good access to their folks. There is one person who is incredible and very...

Jan 2021
||
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Director

We meet with PwC and explain what we need, and they take the right approach to deliver that. There...

Jan 2021
||
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VP/Other Executive

Things with PwC have always been a mixed bag; we never really know how the consultants are. Anybody...

Jan 2021
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VP/Other Executive

PwC knows that all we look at is dollars and metrics, so they better be driving that. PwC is very...

Jan 2021
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VP/Other Executive

I appreciate the vendor's flexibility and willingness to say that isn't a good use of our resources...

Jan 2021
||
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VP/Other Executive

It would be beneficial if PwC were more strategic in our engagements. For example, let's say that we...

Jan 2021
||
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VP/Other Executive

The vendor is very quick to address any concerns with staffing. But sometimes those concerns have to...

Jan 2021
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VP/Other Executive

The vendor has one client executive and multiple other partners floating around that they work with...

Jan 2021
||
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COO

The vendor did very well with executing considering that the work was done during the COVID-19...

Dec 2020
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VP/Other Executive

PwC didn't charge us for every little thing. They had a fee, and that was it. Actually, because of...

Dec 2020
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VP/Other Executive

All of our goals were achieved for the project. PwC executed well. We hit the targets and the dates....

Dec 2020
||
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VP/Other Executive

We have had good relationships and involvement from PwC executives. I would rate the strength of our...

Dec 2020
||
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VP/Other Executive

PwC pivoted pretty quickly to use Zoom and make arrangements during the COVID-19 crisis. COVID-19...

Dec 2020
||
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Director

My expectations weren't super high, but I was very happy with what PwC came up with. From a...

Dec 2020
||
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Director

PwC helped us a lot. They developed the things that we needed. We were worried that we would lose a...

Dec 2020
||
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Director

We worked with a good group from PwC. They had some really cool ideas, and they were fun to work...

Dec 2020
||
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Director

PwC's executives were very involved. They met with our senior executives at the start of our project...

Dec 2020
||
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Director

I am very likely to recommend PwC. I have already recommended the vendor to others several times....

Dec 2020
||
(0)
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Director

PwC drives outcomes. They can come in and look at an organization and see where that organization...

Dec 2020
||
(0)
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VP/Other Executive

PwC was always looking for the next big project. I felt a little nickel-and-dimed by them.

Dec 2020
||
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VP/Other Executive

PwC helped cut through a lot of the politics within our organization to help us realize that we have...

Dec 2020
||
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VP/Other Executive

PwC did a good job of engaging us and really tailoring the meeting presentation materials to the...

Dec 2020
||
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VP/Other Executive

PwC’s staff members were excellent and professional; they delivered what we asked for and kept us on...

Dec 2020
||
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VP/Other Executive

The PwC consultants know about how we work. With typical consultants, they do their thing, and we...

Dec 2020
||
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VP/Other Executive

Some of the things that we looked at with PwC were probably more revolutionary than what they had...

Dec 2020
||
(0)
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VP/Other Executive

PwC helped us not only articulate what we wanted to do but also come up with a plan. They had a...

Dec 2020
||
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VP/Other Executive

PwC did a good job of avoiding charging. We got our value appropriately. We had used PwC in the...

Dec 2020
||
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VP/Other Executive

During COVID-19, PwC was immediately willing to not have people in the office and to have them work...

Dec 2020
||
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VP/Other Executive

PwC did a good, old-fashioned rework for us around our revenue cycle. They helped us make some good...

Nov 2020
||
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VP/Other Executive

PwC's fees weren't horrible. They helped us improve our net revenue. Their services were super...

Nov 2020
||
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VP/Other Executive

I had a long-term relationship with PwC. It was good that they knew us and our data and who to get...

Nov 2020
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VP/Other Executive

PwC did a good job. I liked that I could direct them around certain things I didn't want. For...

Nov 2020
||
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VP/Other Executive

Sometimes I had to tell PwC that I didn't need a Tesla in outer space; I needed a Honda Accord. I...

Nov 2020
||
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VP/Other Executive

Strategically, PwC can take us where organizations want to go. The only thing that matters is...

Nov 2020
||
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VP/Other Executive

There were times when I felt PwC should have escalated some things to me more quickly. That would...

Nov 2020
||
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Director

The vendor is a lot more technical than we are, so they were able to create some pretty advanced...

Nov 2020
||
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Director

In general, most of the staff members are great. But with any company, we run into some issues with...

Nov 2020
||
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Director

The vendor’s level of execution is partially just the nature of the project. The vendor was great...

Nov 2020
||
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VP/Other Executive

There was some disappointment across the entire organization with the outcomes. I don’t want to...

Oct 2020
||
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VP/Other Executive

PwC provided a pretty comprehensive deck of what they saw. They saw contractual issues, such as...

Oct 2020
||
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VP/Other Executive

We get ongoing information from PwC, and they are always sending emails with information. During the...

Oct 2020
||
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VP/Other Executive

Previous services from PwC were extremely satisfactory, and I think that was part of our problem....

Oct 2020
||
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VP/Other Executive

Some of the folks that were engaged were claims experts. They were sold as claims experts, but PwC...

Oct 2020
||
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VP/Other Executive

There wasn’t any guidance statement saying we shouldn’t be doing our contracts a certain way. There...

Oct 2020
||
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VP/Other Executive

I would like PwC to make sure that both parties clearly articulate expectations and maybe discuss...

Oct 2020
||
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VP/Other Executive

We form our vision and strategy and let the vendor react to it and ping us on where they might think...

Oct 2020
||
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VP/Other Executive

What I really like is how PwC learns about us. I am sure that every healthcare organization thinks...

Oct 2020
||
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VP/Other Executive

We are definitely getting our money's worth. The vendor has been very good to us. Their services...

Oct 2020
||
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VP/Other Executive

When I talked to my managing team partner at PwC, the person said that the consultants had read up...

Oct 2020
||
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VP/Other Executive

We are all about tangible outcomes. We don't celebrate moral victories anymore; we have to feel it....

Oct 2020
||
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VP/Other Executive

PwC has executive presence. I rarely let consultants in with my board because of all the things that...

Oct 2020
||
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VP/Other Executive

Continuity could improve our relationship. The pace or cadence of our interactions could be a little...

Oct 2020
||
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VP/Other Executive

I can't speak for all of PwC, but I absolutely positively know we have the A-team. I would tell...

Oct 2020
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VP/Other Executive

PwC has done a great job of keeping in touch with me. We have had to be a little creative because...

Oct 2020
||
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VP/Other Executive

PwC has a lot of great ideas, and then we sort of polish them and make them specific to our group. I...

Oct 2020
||
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VP/Other Executive

My biggest complaint with PwC is the amount of detail that I need to put into the scope documents so...

Oct 2020
||
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VP/Other Executive

PwC has sort of been time zone–agnostic because when they were on-site, they operated on our...

Oct 2020
||
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VP/Other Executive

I was surprised by just how much PwC didn’t know our organization and by how much I have had to...

Oct 2020
||
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VP/Other Executive

I loved the person that PwC gave me initially, but the person switched on me halfway through the...

Oct 2020
||
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VP/Other Executive

Based on the SLAs and KPIs that we have established for our benchmarks, we definitely have pretty...

Oct 2020
||
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VP/Other Executive

We used PwC before, and they were really good. But that wasn't true for our most recent engagement....

Sep 2020
||
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VP/Other Executive

For our most recent project, the recommendations the consultants made weren't anywhere close to...

Sep 2020
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