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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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VP/Other Executive

PwC has been doing fixed-fee contracts, which are great. We have no change orders, and the scope has...

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VP/Other Executive

PwC does a lot to partner with us. They understand our strategy. One of their experts helped us to...

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VP/Other Executive

When PwC did the application rationalization, they were good but not great. We figured out a working...

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VP/Other Executive

There was some disappointment across the entire organization with the outcomes. I don’t want to...

Oct 2020
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VP/Other Executive

PwC provided a pretty comprehensive deck of what they saw. They saw contractual issues, such as...

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VP/Other Executive

We get ongoing information from PwC, and they are always sending emails with information. During the...

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VP/Other Executive

Previous services from PwC were extremely satisfactory, and I think that was part of our problem....

Oct 2020
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VP/Other Executive

Some of the folks that were engaged were claims experts. They were sold as claims experts, but PwC...

Oct 2020
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VP/Other Executive

There wasn’t any guidance statement saying we shouldn’t be doing our contracts a certain way. There...

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VP/Other Executive

I would like PwC to make sure that both parties clearly articulate expectations and maybe discuss...

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VP/Other Executive

We form our vision and strategy and let the vendor react to it and ping us on where they might think...

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VP/Other Executive

What I really like is how PwC learns about us. I am sure that every healthcare organization thinks...

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VP/Other Executive

We are definitely getting our money's worth. The vendor has been very good to us. Their services...

Oct 2020
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VP/Other Executive

When I talked to my managing team partner at PwC, the person said that the consultants had read up...

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VP/Other Executive

We are all about tangible outcomes. We don't celebrate moral victories anymore; we have to feel it....

Oct 2020
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VP/Other Executive

PwC has executive presence. I rarely let consultants in with my board because of all the things that...

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VP/Other Executive

Continuity could improve our relationship. The pace or cadence of our interactions could be a little...

Oct 2020
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VP/Other Executive

I can't speak for all of PwC, but I absolutely positively know we have the A-team. I would tell...

Oct 2020
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VP/Other Executive

Consultants are never going to know more than the client. Consultants should know how organizations...

May 2020
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VP/Other Executive

We went through an exercise with PwC. My team and I mostly ran the exercise ourselves. We got very...

May 2020
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VP/Other Executive

PwC was one of the first vendors to release materials for COVID-19. They did a decent job. A few...

May 2020
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VP/Other Executive

We weren't looking for tangible outcomes. We went through a benchmarking exercise and came up with...

May 2020
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VP/Other Executive

It is hard to judge PwC because I really want to be fair. I would hate to malign a large...

May 2020
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VP/Other Executive

PwC came to us and said we needed to cut costs. If consultants are going to propose something like...

May 2020
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VP/Other Executive

A number of people in our organization felt that the engagement with PwC was very challenging. It...

May 2020
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VP/Other Executive

Even within their own team, the vendor's people have disagreements. The consultants told me that...

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