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QuadMed Employer-Sponsored Healthcare Services Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
QuadMed is very, very proactive and hands-on. I feel like if I were to take a long leave of absence,...
QuadMed is always very proactive about reaching out for new marketing. We get really lost in the...
It's only a segment of our population that has access to QuadMed, but our state has very high...
QuadMed could maybe improve things around reporting. Sometimes I feel like I'm holding their hand a...
We're expanding our business with QuadMed to run our on-site pharmacy at our corporate location....
QuadMed puts a really big focus on making sure that there are same-day and next-day appointments,...
QuadMed does a lot to save costs on our health plan and redirect that money to this benefit. But it...
The people I directly work with from QuadMed are fantastic. But when rating their staff, it has to...
I've always had positive feedback for QuadMed. They communicate maybe once a quarter. QuadMed’s...
Healthcare is expensive, so the positive thing about using QuadMed is that their service helps...
The only primary negative feedback I've ever heard about QuadMed is that if someone is sick, they...
QuadMed has improved since I started. QuadMed has listened to our concerns and adjusted, and they...
I think we would buy services from QuadMed again. QuadMed is doing better now. They are showing what...
QuadMed is very open to hearing our ideas. I would love for them to be more strategic and bring...
We're not having a strong ROI by any means, but in terms of the employee value, if it weren't for...
I think once our employees get in the QuadMed ecosystem, they're loyal to it. That's great. But I...
Our primary point of contact has been fabulous. And in terms of partnership, I would say that person...
QuadMed has met expectations. I think in terms of service and collaboration, QuadMed is exceeding...
I think QuadMed's desire to drive expected outcomes is there, and their attempts are there. At this...
Things are going very well with QuadMed. I think we're continuing to find areas of opportunity, and...
QuadMed's impact on reducing our healthcare costs is an area we're working on. The ROI they provide...
QuadMed meets and exceeds my expectations. I take my kids to QuadMed. QuadMed doctors have been...
Sometimes it is difficult to get appointments with QuadMed. If I were sick and tried to get in...
I appreciate QuadMed's employee engagement. They're doing a good job of getting employees into the...
I'd like to see maybe just better reporting from QuadMed. The reporting isn't bad, but it could just...
QuadMed is very easy to work with. They're proactive in terms of raising issues or concerns,...
We recently conducted a claims and cost analysis related to QuadMed’s on-site clinic and services...
While we have not seen a significant amount of formal data yet, access to QuadMed’s on-site clinic...
We have seen the breadth of services QuadMed offers at another location. QuadMed has been clear that...
Even if we were to lose a small amount of money, the benefits QuadMed provides to our employees...
What we have found with QuadMed is a high level of proactiveness and a personal touch, particularly...
QuadMed is highly responsive and quick to act when something is not working. When our original...
The firm feels like an extension of the team rather than just a partner. They are willing to grow...
The access is really only for the people who are here. We had a population that really did not see a...
The firm doesn't have a lot of turnover, and the turnover we have seen has been upward mobility. But...
The firm is very busy. We might want to do something, and it might take a while for us to get it...
The utilization for us just keeps increasing. We have never really had a negative review. We have...
The firm is very willing to adapt and change with the organization. They have never really said no...
We are thrilled with our partnership with QuadMed. We know that our employees and their families...
Commentary Summary
Comment Type Breakout