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Acclara Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
R1 RCM partners well. They're open to partnering to improve, and they do genuinely care and want to...
R1 RCM is not there yet with the expected outcomes. We have the vision and the strategy. The firm is...
The offshore teams from R1 RCM don’t do a very good job of retaining talent. R1 RCM itself does a...
I would still go with the offshore model with R1 RCM; there are just things that we are having to...
A lot of our aged A/R is related to issues with payers. They have backlogs. They are nonresponsive...
When I came in here, our A/R performance was abysmal. Our commercial billing and follow-up team...
I have had consistency with those who are engaged. At the end of the day, I'm interested in the...
What R1 RCM brings to the table that we don’t already have is their investment in AI and how they...
Commentary Summary
Comment Type Breakout