R1 Denials Management Services Commentary
Filtered view: All
Subject Expert
Brittani Oliver
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Relationship
R1 RCM got taken private, and a lot of people left after that. Prior to that, we had incredible...
Login or Create an Account to see details.
Services
R1 RCM pushed us quite a bit toward a portal for accessing information. That portal is probably...
Login or Create an Account to see details.
Relationship, Services
R1 RCM has been amenable to a lot of requests we have had. We like the volume at which we submit...
Login or Create an Account to see details.
Loyalty, Value
We decided on R1 RCM because they are cost-effective. Their support is doing really well.
Login or Create an Account to see details.
Relationship, Services
R1 RCM has a much larger team than we do, so they can move quickly, and that is important since many...
Login or Create an Account to see details.
Loyalty
We already recommend R1 RCM to different doctors and CEOs. If they are having problems, the firm is...
Login or Create an Account to see details.
Operations, Services
With R1 RCM, we have had some payments that have been difficult to locate in the past. Getting those...
Login or Create an Account to see details.
Value
Driving outcomes is at the top of R1 RCM’s list because if they don’t get a good outcome, they don’t...
Login or Create an Account to see details.
Operations
We could always improve denial reporting in our patient management system. I rely heavily on reports...
Login or Create an Account to see details.
Operations, Services
When I request education from R1 RCM to help us prevent denials in the future, I am given some...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I would completely hire R1 RCM again. The only reason we are switching is because of our executive...
Login or Create an Account to see details.
Relationship, Operations
I feel like R1 RCM meets expectations. I love that R1 RCM has a contingency-based model. That is my...
Login or Create an Account to see details.
Loyalty, Services, Value
I would tell others considering R1 RCM that using them is a good decision. The firm offers fair...
Login or Create an Account to see details.
Operations
I have heard that R1 RCM’s reporting is good, but I haven't seen it. My team would come to me if...
Login or Create an Account to see details.
Relationship
With one appeal, our team felt like R1 RCM’s approach was not the correct approach based on the...
Login or Create an Account to see details.
Relationship
I really appreciate that R1 RCM works with us. If we ask for something, they are responsive. We ask...
Login or Create an Account to see details.
Operations, Services
There are just a few issues between our system and R1 RCM’s system. It took a long time to get R1...
Login or Create an Account to see details.
Services
We accidentally discovered an issue, so I don’t feel 100% confident that when we forward a record,...
Login or Create an Account to see details.
Loyalty, Operations, Value
We are going to replace R1 RCM's service. We are building in-house. I don't think that our vendors...
Login or Create an Account to see details.
Operations, Value
R1 RCM is great and delivers a great product. I just wish they would do it at a lower cost to...
Login or Create an Account to see details.
Operations, Services
Outpatient medical necessity is just now turning around. It was a big lift on my part. I had to be...
Login or Create an Account to see details.
Operations, Services
There is not much feedback or education around preventing future denials. The firm just works...
Login or Create an Account to see details.
Services, Value
R1 RCM is a little expensive in some sites. However, they go above and beyond around the charging...
Login or Create an Account to see details.
Relationship, Operations
We have had very good results in the space with executives, so they are very attentive. The firm...
Login or Create an Account to see details.
Operations
R1 RCM’s formatting is nonexistent to us. They report in our style and our metrics.
Login or Create an Account to see details.
Operations, Services
I'm comfortable with R1 RCM’s regular, day-to-day work. There have been some challenges. We always...
Login or Create an Account to see details.
Relationship, Operations, Services
The denials side has been going well, but there is a lack of reporting depth. The reports are not...
Login or Create an Account to see details.
Relationship
I don’t think the firm has ever helped us prevent a denial. They have the right knowledge, but they...
Login or Create an Account to see details.
Relationship, Services
We have regular meetings with R1 RCM, and they go over all the different reports and data that they...
Login or Create an Account to see details.
Operations
With R1 RCM, there are some appeals that seem to fall through the cracks that don't get followed up...
Login or Create an Account to see details.
Relationship, Services
R1 RCM is really good about doing regular reviews. They brought an opportunity to us through their...
Login or Create an Account to see details.
Operations, Services, Value
We worked with R1 RCM on a project where they helped us understand that our reimbursement would be...
Login or Create an Account to see details.
Relationship, Services
R1 RCM was very responsive and transparent, and they tried to stay engaged; I appreciated that. And...
Login or Create an Account to see details.
Relationship, Operations, Value
With some of the accounts that we gave R1 RCM, there was really only a prayer that they could...
Login or Create an Account to see details.
Relationship, Value
R1 RCM’s overturn rate was better than we expected. They were successful, and we are still getting...
Login or Create an Account to see details.
Relationship
Our R1 RCM client success manager is very involved, and they address my problems.
Login or Create an Account to see details.
Relationship, Services
R1 RCM has good reports, but I often have to ask for additional details. The firm gives us the root...
Login or Create an Account to see details.
Operations
R1 RCM overestimated what they would be able to successfully appeal for us. I don't think they took...
Login or Create an Account to see details.
Relationship
R1 RCM has had some different changes in leadership, and they have made a lot of improvements in...
Login or Create an Account to see details.
Relationship, Services
R1 RCM has gone above and beyond on the payer escalations. Most firms would say that they are there...
Login or Create an Account to see details.
Relationship, Services
R1 RCM has a pretty good overturn rate, and we have continued to enhance that with the process...
Login or Create an Account to see details.
Relationship
Working with R1 RCM takes some strong partnership and strong oversight because we need somebody who...
Login or Create an Account to see details.
Services
R1 RCM does exceed expectations, but they do not consistently exceed expectations. I have very high...
Login or Create an Account to see details.
Loyalty, Relationship
R1 RCM has lost a lot of folks of late. The handoff process is fine. We won't see the effect of it...
Login or Create an Account to see details.
Relationship, Services
R1 RCM is so tactically focused on denials management that they don't necessarily step up, look at...
Login or Create an Account to see details.
Relationship
In a realm where a lot of firms are not great, R1 RCM is better than the rest. When I give R1 RCM my...
Login or Create an Account to see details.
Relationship, Services
In terms of preventing denials in the future, I would say the firm is very adaptable. They will...
Login or Create an Account to see details.
Value
When we initially brought the firm in, they knocked things out of the park and brought in quite a...
Login or Create an Account to see details.
Relationship
The only challenge is that the firm has had some staff changes. A number of folks have left and...
Login or Create an Account to see details.
Relationship, Services
In the past with a number of coders, nurses, and other associates, we saw some really quality...
Login or Create an Account to see details.
Relationship, Services
We have created some more enhanced internal processes, and some of our initial issues have dwindled...
Login or Create an Account to see details.
Services
In terms of reporting, the only thing that I would say that could use improvement is the bucketing...
Login or Create an Account to see details.
Relationship
We met with another firm that does similar work, but what was unique was that that firm wouldn’t...
Login or Create an Account to see details.
Relationship, Operations
Things are going really well with R1 RCM's denials management services. The work they are doing is...
Login or Create an Account to see details.
Operations
We really haven't had trending meetings with R1 RCM yet, so I don't have a good indication of how...
Login or Create an Account to see details.
Operations
The only piece of the firm's services that I wouldn’t rate very high is our aged A/R bucket that R1...
Login or Create an Account to see details.
Operations
R1 RCM hasn’t quite developed their reporting for denials management. They meet with us sometimes to...
Login or Create an Account to see details.
Relationship
Our engagement with the firm has lessened recently, but that is just because we are trying to keep...
Login or Create an Account to see details.
Operations
The only issue that we have is not in the book-of-business work. It is more between their company...
Login or Create an Account to see details.
Relationship, Value
R1 RCM is definitely delivering on what they have promised. They have run at a very high overturn...
Login or Create an Account to see details.
Services
We occasionally get people who mess up our accounts. But R1 RCM is very attentive to that. So as...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM is very successful at active A/R denials. We really appreciate their feedback on those, and...
Login or Create an Account to see details.
Loyalty, Operations
We decided to leave R1 RCM. As we grew and learned more about different denial populations, we were...
Login or Create an Account to see details.
Relationship, Operations
We would like more timely submissions, more timely follow-up, and more flexibility to follow our...
Login or Create an Account to see details.
Relationship, Operations
We had a particular payer that denied all of our appeals for a certain procedure, and our main...
Login or Create an Account to see details.
Relationship, Operations
When we first started working with the firm, we used to have a lot of executive contact; the people...
Login or Create an Account to see details.
Relationship, Services
When Cloudmed was acquired by R1 RCM, we noticed a dip in quality, and I don't know whether they...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM’s reporting was fine. They worked with us to do their reporting. It was hard to get them to...
Login or Create an Account to see details.
Loyalty, Relationship
Things are going pretty well with R1 RCM. I would say they are meeting our expectations. I see our...
Login or Create an Account to see details.
Services
I don't know whether other companies do this, but R1 RCM prepares a presentation for me to present...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout