R1 Denials Management Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
R1 RCM is easy to work with and regularly interacts with my teams. Any time that we send over...
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Relationship, Services
R1 RCM’s strengths are pretty encompassing. They do a good job with the appeal process, their...
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Loyalty
While we did look at other vendors, R1 RCM had other solutions within our organization. They were...
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Services
I don't think R1 RCM is as far ahead with the denials group as they are with the zero balance...
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Relationship, Services
R1 RCM is super responsive. Any time we reach out, whether it is for an individual account, a...
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Services
R1 RCM’s reporting has been something that we have tried to model with other firms because of their...
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Relationship
R1 RCM meets my expectations. I have pretty high expectations, but the firm is always willing to...
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Relationship
I really don't have any issues with the firm's staff at all. Their CEO is very strategic. We have...
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Loyalty, Relationship
R1 RCM is a very good partner. They have been a really key strategic partner for a very long time....
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Relationship
During COVID-19 or even after COVID-19, many providers found themselves in a place through various...
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Value
One thing that R1 could do to help is keep costs lower for hospitals as that is such a struggle for...
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Relationship
I have enjoyed every one of the firm's employees that I have engaged with from the team to the...
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Relationship
Overall, Cloudmed has just been a wonderful partner for us. I have been very impressed with the...
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Relationship
R1 had a rough time last year with the overturn rate but has turned some things around. They are...
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Relationship, Services
To prevent future denials, we have regular meetings, and R1 gives us specific examples. In an ideal...
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Relationship
R1's responsiveness to emails with my team is not very prompt. They could be better. When we have...
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Relationship, Operations
We have frequent meetings with R1. They asked for meetings where they could interact with us, talk...
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Relationship
R1 is looking at our denials and doing appeals to try and get recoveries in for us. We always look...
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Relationship, Services
The appeals process Cloudmed does has been going very well. I like that they provide meaningful...
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Relationship
R1 is very knowledgeable and responsive. The person I deal with is very knowledgeable regarding the...
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Services
We are currently using R1. Things have been a little complicated because R1 has purchased some of...
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Relationship, Services
I would tell a peer or friend that R1 has great expertise in this particular area of medical...
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Relationship
R1 sends me a report regularly of their reporting, but I have never had any interaction with them in...
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Services, Value
When I look at the reports, I see a lot of overturned appeals. Our expectation is to get the appeals...
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Relationship
My contacts from R1 are very responsive and get back to me when I have questions or issues. I don't...
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Relationship, Services
We have a lot of older accounts on our outsource list. R1’s rationale behind that is that they are...
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Relationship, Services
The reporting and analytics could be improved to help prevent denials in the future. R1 is great at...
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Relationship
R1’s clinical and legal expertise and ability to craft an argument in the setting of a clinical...
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Loyalty, Relationship
There has been a bit of a decline in the quality of follow-up and staffing and in the ability to...
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