R1 Denials Management Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship, Services

R1 RCM is easy to work with and regularly interacts with my teams. Any time that we send over...

Oct 2024
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Director

Relationship, Services

R1 RCM’s strengths are pretty encompassing. They do a good job with the appeal process, their...

Oct 2024
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Director

Loyalty

While we did look at other vendors, R1 RCM had other solutions within our organization. They were...

Oct 2024
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Director

Services

I don't think R1 RCM is as far ahead with the denials group as they are with the zero balance...

Sep 2024
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Director

Relationship, Services

R1 RCM is super responsive. Any time we reach out, whether it is for an individual account, a...

Sep 2024
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VP/Other Executive

Services

R1 RCM’s reporting has been something that we have tried to model with other firms because of their...

Aug 2024
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VP/Other Executive

Relationship

R1 RCM meets my expectations. I have pretty high expectations, but the firm is always willing to...

Aug 2024
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VP/Other Executive

Relationship

I really don't have any issues with the firm's staff at all. Their CEO is very strategic. We have...

Aug 2024
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VP/Other Executive

Loyalty, Relationship

R1 RCM is a very good partner. They have been a really key strategic partner for a very long time....

Aug 2024
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VP/Other Executive

Relationship

During COVID-19 or even after COVID-19, many providers found themselves in a place through various...

Aug 2024
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VP/Other Executive

Value

One thing that R1 could do to help is keep costs lower for hospitals as that is such a struggle for...

Jul 2024
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VP/Other Executive

Relationship

I have enjoyed every one of the firm's employees that I have engaged with from the team to the...

Jul 2024
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VP/Other Executive

Relationship

Overall, Cloudmed has just been a wonderful partner for us. I have been very impressed with the...

Jul 2024
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Director

Relationship

R1 had a rough time last year with the overturn rate but has turned some things around. They are...

May 2024
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Director

Relationship, Services

To prevent future denials, we have regular meetings, and R1 gives us specific examples. In an ideal...

May 2024
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Director

Relationship

R1's responsiveness to emails with my team is not very prompt. They could be better. When we have...

May 2024
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Director

Relationship, Operations

We have frequent meetings with R1. They asked for meetings where they could interact with us, talk...

May 2024
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Manager

Relationship

R1 is looking at our denials and doing appeals to try and get recoveries in for us. We always look...

Apr 2024
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Manager

Relationship, Services

The appeals process Cloudmed does has been going very well. I like that they provide meaningful...

Apr 2024
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Manager

Relationship

R1 is very knowledgeable and responsive. The person I deal with is very knowledgeable regarding the...

Apr 2024
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Manager

Services

We are currently using R1. Things have been a little complicated because R1 has purchased some of...

Apr 2024
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Analyst/Coordinator

Relationship, Services

I would tell a peer or friend that R1 has great expertise in this particular area of medical...

Jan 2024
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Analyst/Coordinator

Relationship

R1 sends me a report regularly of their reporting, but I have never had any interaction with them in...

Jan 2024
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Analyst/Coordinator

Services, Value

When I look at the reports, I see a lot of overturned appeals. Our expectation is to get the appeals...

Jan 2024
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Analyst/Coordinator

Relationship

My contacts from R1 are very responsive and get back to me when I have questions or issues. I don't...

Jan 2024
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Analyst/Coordinator

Relationship, Services

We have a lot of older accounts on our outsource list. R1’s rationale behind that is that they are...

Jan 2024
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Director

Relationship, Services

The reporting and analytics could be improved to help prevent denials in the future. R1 is great at...

Dec 2023
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Director

Relationship

R1’s clinical and legal expertise and ability to craft an argument in the setting of a clinical...

Dec 2023
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Director

Loyalty, Relationship

There has been a bit of a decline in the quality of follow-up and staffing and in the ability to...

Dec 2023
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