RAAPID AI Retrospective Risk Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Product
The AI product is pretty strong. The neuro-symbolic AI is very accurate. We did a second-level...
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Product
The product’s capability is pretty good. There is also some customization. We have a different...
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Loyalty, Relationship
RAAPID is a great vendor with a strong product. Like any newer vendor, they have some growing pains,...
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Loyalty
We went with RAAPID as a single source for second-level review. In our internal research, we also...
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Loyalty
We had heard a lot about RAAPID’s accuracy and completeness, so we did a proof of concept and found...
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Product
A major improvement we have requested is more timely feedback. We were not getting feedback until a...
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Loyalty
The solution is part of our long-term plans. But there is a caveat. It really depends on CMS...
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Loyalty, Product
We want to be more accurate and complete in coding patient risks so that we are basically...
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Culture, Value
Sometimes the vendor is transparent and fair with their pricing, and I say that because they use AI,...
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Operations, Product
The product is great. It works really well. We have provided feedback because we view any vendor...
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Loyalty, Product
Some of the reporting and workflow creation would be nice. We would like to be able to create...
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Relationship
Going with RAAPID is a good choice. They are willing to meet us where we are, so we do not have to...
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Product
The system's primary function is risk adjustment. We send RAAPID medical records, mostly from our...
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Product
In terms of how RAAPID gets information back to us after we provide the raw data, what RAAPID...
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Product, Value
RAAPID's solution is a significant improvement over the process we had previously. It is a much...
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Product, Value
I want to improve the accuracy of risk adjustment scoring across our member population. That is the...
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Operations
RAAPID caters the training more toward the doers and not toward the leaders. There is no clear...
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Relationship, Operations
After we implemented the solution, we discussed how we'd use it. How the tool is used by other...
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Relationship
RAAPID’s key strengths are customer service and being open to feedback constantly. The customer...
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Product
The reporting suite is still evolving, and the reporting capabilities that RAAPID has today are...
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Loyalty
I’m extremely confident based on the early results that we are looking for. We did identify some...
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Product
By using the solution, we want medical documentation accuracy and completeness. We get paid claims...
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Relationship
We always get a human-to-human conversation, and the vendor is always willing to work with us on everything....
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Relationship
If we ask about a feature enhancement or something else, RAAPID updates us on whether they were...
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Relationship, Product
RAAPID takes feedback and makes changes to improve.
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Product
Sometimes when we get to the end of a project, when things are busy, RAAPID can be more rushed to...
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Product
RAAPID recently had us transition from date-of-service coding. They coded every diagnosis code for...
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Product
We are a very small company in terms of staff, but we have a really high membership count for our...
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Operations
Training is good because RAAPID will definitely help, and if we are still confused after a demo or...
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Relationship
I would emphasize the partnership aspect of working with RAAPID. They always ask us for feedback...
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Relationship, Product
From a data-workflow standpoint, RAAPID is able to receive our chase lists or target lists. They are...
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Loyalty
I had two or three reasons for selecting RAAPID. First, their coding guidelines and approach met our...
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Product
I would recommend RAAPID but with the asterisk of telling others to ask questions. I would encourage...
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Relationship, Product
RAAPID’s strength is their willingness to engage, learn, and develop. The coding platform offers a...
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Product
We are getting the results that we need from RAAPID. The actual AI coding review has helped us speed...
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Relationship
I definitely have things that I want to see RAAPID improve, but I'm overall pretty positive about...
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Product
One lesser area, aside from performance reporting, that RAAPID could improve would be workflow...
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Relationship
We have been fairly successful with the audits. The vendor is pretty good. They work with us and...
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Commentary Summary
Comment Type Breakout