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Rackspace Application Hosting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I don’t really have a reason not to buy the service again, but if I had to decide right now, other...
The firm's staff members are good people. They know their jobs. But the firm needs to be more timely...
I think the firm's intent is good, and the leadership wants to do a good job. We struggle to get the...
This is a very big, complicated environment, so I’d have quite a list of things for people to think...
Rackspace Technology met my expectations. My team might be a little more disappointed though. It was...
Rackspace Technology does a very good job of being a hosting provider. We were caught a little bit...
Things have been complex around one of the systems the firm hosts for us. There are some...
It's hard to say Rackspace Technology has met expectations when we're still working through things....
Rackspace Technology is very responsive. They definitely are experienced, but they still have some...
We could have gone with our EHR vendor's hosting services or Rackspace Technology's solution, and I...
There were several roles that we didn't hire because we were using Rackspace Technology to manage...
Rackspace Technology is still seeing our role as telling them how to manage our system and putting...
I would recommend Rackspace Technology. I feel like they serve a niche need. If a customer is...
When we migrated from our old EHR to our new one, that was also a migration to Rackspace...
We're a new customer. Things have been mostly great. Rackspace Technology is going through growing...
If a customer is considering Rackspace Technology, I would wonder if the customer is already an...
Rackspace Technology has had a lot of changes higher up in their organization, so some of the people...
Rackspace Technology is a good fit for certain types of businesses. My advice is that it's important...
We're planning to leave Rackspace once the contract ends, but there's a chance we may work with them...
When we started with Rackspace, they really didn't have the right level of expertise around our...
Rackspace Technology is very innovative. They're very proactive within the healthcare space. They...
Rackspace Technology gives us great quality from a cost, delivery, and uptime perspective. We've had...
Every SLA that we agreed to at the beginning of this contract is being exceeded by Rackspace...
Commentary Summary
Comment Type Breakout