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Rackspace Application Hosting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CISO

It's hard to say Rackspace Technology has met expectations when we're still working through things....

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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CISO

Rackspace Technology is very responsive. They definitely are experienced, but they still have some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

We could have gone with our EHR vendor's hosting services or Rackspace Technology's solution, and I...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CISO

There were several roles that we didn't hire because we were using Rackspace Technology to manage...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CISO

Rackspace Technology is still seeing our role as telling them how to manage our system and putting...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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CISO

I would recommend Rackspace Technology. I feel like they serve a niche need. If a customer is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

When we migrated from our old EHR to our new one, that was also a migration to Rackspace...

Comment Tone Negative
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CISO

We're a new customer. Things have been mostly great. Rackspace Technology is going through growing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

If a customer is considering Rackspace Technology, I would wonder if the customer is already an...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Rackspace Technology has had a lot of changes higher up in their organization, so some of the people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rackspace Technology is a good fit for certain types of businesses. My advice is that it's important...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

We're planning to leave Rackspace once the contract ends, but there's a chance we may work with them...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

When we started with Rackspace, they really didn't have the right level of expertise around our...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Rackspace Technology is very innovative. They're very proactive within the healthcare space. They...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

Rackspace Technology gives us great quality from a cost, delivery, and uptime perspective. We've had...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Every SLA that we agreed to at the beginning of this contract is being exceeded by Rackspace...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CTO

Rackspace Technology has actually been very good at involving the executives. We clearly see and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

We spent a lot of time trying to do a bake-off between multiple options. In the end, the feedback...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rackspace Technology is a great partner for the software they are hosting because they have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

When we did the cutover, Rackspace Technology met all their timelines in terms of getting things...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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CTO

The executive involvement from Rackspace Technology is exceptional. I could get to the president if...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CTO

As we negotiated, we felt very comfortable with the pricing mechanism Rackspace Technology had in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CTO

It is important that Rackspace Technology continue to harden their operations. I'm not talking about...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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CIO

Every organization can improve their communication. The only thing Rackspace Technology can improve...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CIO

Rackspace Technology has improved our services by a good percentage. They respond, react, do the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

So far, our service with Rackspace Technology has been good. I would absolutely do it again. We have...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

One driver for using Rackspace Technology's service was the fact that they can scale because they...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

We looked at quite a few hosting firms. One of the reasons we landed on Rackspace Technology was...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CTO

We get access to the higher-ups at Rackspace Technology almost anytime we want. They are very...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CTO

We have had several issues with the platform that Rackspace Technology uses in their hosted...

Comment Tone Negative
Pillars Loyalty, Operations, Services
Evaluation Unrated

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