Rackspace Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Rackspace Technology has actually been very good at involving the executives. We clearly see and...
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Relationship
We spent a lot of time trying to do a bake-off between multiple options. In the end, the feedback...
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Relationship, Value
Rackspace Technology is a great partner for the software they are hosting because they have...
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Operations, Services
When we did the cutover, Rackspace Technology met all their timelines in terms of getting things...
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Relationship, Services
The executive involvement from Rackspace Technology is exceptional. I could get to the president if...
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Value
As we negotiated, we felt very comfortable with the pricing mechanism Rackspace Technology had in...
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Services
It is important that Rackspace Technology continue to harden their operations. I'm not talking about...
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Relationship
Every organization can improve their communication. The only thing Rackspace Technology can improve...
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Relationship
Rackspace Technology has improved our services by a good percentage. They respond, react, do the...
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Value
So far, our service with Rackspace Technology has been good. I would absolutely do it again. We have...
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Loyalty, Value
One driver for using Rackspace Technology's service was the fact that they can scale because they...
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Loyalty
We looked at quite a few hosting firms. One of the reasons we landed on Rackspace Technology was...
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Relationship, Services
We get access to the higher-ups at Rackspace Technology almost anytime we want. They are very...
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Loyalty, Operations, Services
We have had several issues with the platform that Rackspace Technology uses in their hosted...
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Relationship
The one challenge that Rackspace has is that they need to make sure they hire the right people with...
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Relationship
When we started with Rackspace's services, we expected consistent uptime and quality support for our...
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Relationship
If someone is considering Rackspace, my advice would be that anytime they have someone else hosting...
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Relationship, Services
Rackspace could work on improving their customized cybersecurity solutions. They have a very strong...
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Relationship
Rackspace spent time getting to know our organization. They made a great effort to learn about our...
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Loyalty
The isolated recovery environments have been a topic of conversation since Epic announced them. We...
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Loyalty, Relationship, Operations
The firm isn’t guiding us much with regulations. We should think about technology evolution and...
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Relationship
Rackspace’s executive involvement in the industry is really good. They are very passionate about...
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Loyalty, Operations
Epic does their own hosting in Madison, and they have a great business model too, but they are very...
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Operations, Services, Value
The challenge comes with the people who are charged with the day-to-day fees. Sometimes they don't...
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Relationship
Rackspace’s consultants are absolutely remarkable. The firm understands the business. They have...
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Relationship
With Rackspace being in the business for 20 years, they understand the healthcare vertical....
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Relationship
We meet regularly with the Rackspace executives, and they are deeply involved and will even come...
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Relationship
Rackspace is months ahead of schedule now, and they have brought in a talent pool that is remarkable...
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