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Rackspace Application Hosting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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CTO

Rackspace Technology met my expectations. My team might be a little more disappointed though. It was...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CTO

Rackspace Technology does a very good job of being a hosting provider. We were caught a little bit...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

Things have been complex around one of the systems the firm hosts for us. There are some...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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CISO

It's hard to say Rackspace Technology has met expectations when we're still working through things....

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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CISO

Rackspace Technology is very responsive. They definitely are experienced, but they still have some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

We could have gone with our EHR vendor's hosting services or Rackspace Technology's solution, and I...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CISO

There were several roles that we didn't hire because we were using Rackspace Technology to manage...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CISO

Rackspace Technology is still seeing our role as telling them how to manage our system and putting...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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CISO

I would recommend Rackspace Technology. I feel like they serve a niche need. If a customer is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

When we migrated from our old EHR to our new one, that was also a migration to Rackspace...

Comment Tone Negative
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CISO

We're a new customer. Things have been mostly great. Rackspace Technology is going through growing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

If a customer is considering Rackspace Technology, I would wonder if the customer is already an...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Rackspace Technology has had a lot of changes higher up in their organization, so some of the people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rackspace Technology is a good fit for certain types of businesses. My advice is that it's important...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

We're planning to leave Rackspace once the contract ends, but there's a chance we may work with them...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

When we started with Rackspace, they really didn't have the right level of expertise around our...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Rackspace Technology is very innovative. They're very proactive within the healthcare space. They...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

Rackspace Technology gives us great quality from a cost, delivery, and uptime perspective. We've had...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Every SLA that we agreed to at the beginning of this contract is being exceeded by Rackspace...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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