RapidCode Commentary

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On the coding end, we have gotten to where we need to be, and we're working through the ambulatory...

We started RapidCode in the clinic because of volume. It wasn't the easiest space to get started...

I looked at a few coding solutions prior to making this decision, and the differentiator for us was...

We've actually now hit over 95% on both ICD and CPT accuracy for all providers that we've onboarded....

I rate RapidClaims very high on partnership because we work very closely. We were very instrumental...

I rate support a little lower because RapidClaims is still small. They don't have a traditional call...

If somebody asks me for an autonomous coding solution, I recommend RapidCode. The biggest highlight...

There are some UI things that I would still change. A lot of the workflows are done using filters or...

It's helpful that RapidClaims has experts in the space. It has made the partnership and...

It has been a long process of getting the vendor to take on the majority of our coding just because...

We had some hiccups with the solution, but those were more about volume. The bot wasn't programmed...

The vendor was really good once they realized we were having issues. We both realized it. They were...

Our people do have to get involved with the work that the solution is doing, but what they do isn't...

Coding-related denials have decreased, and more issues are being stopped by billers through code...

If I were to go back and make this decision again, I would still purchase RapidCode. I'd probably...

If I were to give advice to a new client who is just starting to use the solution, I would tell them...

RapidClaims is very transparent, and I highly praise them for that. When I ask for clarification...

RapidClaims didn't really have any kind of formal training. It's not that the vendor did a bad job....

I feel like the vendor's coding guidelines could be programmed a little bit better. I might not...

I might be ignorant about how the bot is programmed, but sometimes I do feel like these are basic...

It took a while to get the vendor to this point, but now they have assured me that they have put...

I have appreciated that when we have had an idea, RapidClaims has the ability, desire, and...

With RapidClaims, the only area that I see them lacking is with our E/M office visit codes; they are...

RapidClaims is great. There's just a time difference because they're in India, so there's not always...

I don't see anything different on the RapidCode platform. There have been some changes internally in...

RapidCode is pretty user friendly and straightforward. There wasn't a huge training process.

There just needs to be more collaboration from RapidClaims with us for the training. They could sit...

We have regular calls with RapidClaims. They are very responsive. They are very transparent. If they...

RapidClaims comes to the table with suggestions for how we can get straight to bill. They are always...

A high percentage of our eligible encounters go straight to billing without human review, but that...

The RapidCode bot creates problems because it doesn't understand context. We have repeatedly...

Our problem isn't that we need AI; we need a better EMR. If our EMR had better guardrails, like...

RapidClaims doesn't understand coding context or the limitations of our EMR. When a patient didn't...

We were already making rookie mistakes before using RapidCode. If we were paying a company like...

I wouldn’t go with RapidClaims again. With the time we've invested, the hours and months of time...

RapidClaims is trying to get access to our management portals without disclosing what they're going...

It took RapidClaims a few months for everyone to get their ***** together and understand the gravity...

I love the RapidClaims staff, but I had to fight tooth and nail to get here. The staff is lovely....

RapidClaims uses our data to make fancy reports, but they don't understand the coding context. They...

A vision doesn't matter if RapidClaims can't create the stability that goes with it. What's the...

RapidClaims needs to find out why the guardrails in a program like Epic's system work so much better...

The system doesn't fix the problems we had before; it creates new ones because it depends on the...

RapidClaims needs to understand why Epic's product is so much better than RapidClaims' AI bot, even...

RapidClaims is now super proactive, but that came after I had to demand respect. It didn't start off...

Things have been slower than we had hoped. There's a lot of manual intervention on our side to get...

The vendor reacts very well. They're really on top of fixing things. But the problem is that their...

The most common reasons encounters within the workflows are routed to human coders are critical...

We looked at other options, though I don’t know which ones. It started with providers testing...

RapidClaims doesn't seem to know coding rules very well. Sometimes we have to tell them what can and...

The hardest part has been workflow best practices and the product’s functionality. For a long time,...

I feel like the vendor does everything they can to resolve things. They're really on top of things...

I don't want to say I wouldn't recommend the system, but my recommendation would really depend on...

The vendor is tentative. The problems are the critical access rules that have to be built and the...

We're just looking for a way to have RapidCode pull over surgical claims, but figuring out a...

We're partnering with RapidClaims on a couple of things that are kind of in a new phase right now,...

We are a busy organization, and we are sometimes blind to what’s coming, but RapidClaims sometimes...

I'm very conservative, and it's harder for us older individuals to adjust to anything new and make...

I would recommend RapidClaims to anybody who is only using coders. We’ve had a good partnership with...

RapidClaims is super easy to work with. They’re very receptive to any requests that we make, and...

RapidCode is paying for itself. In the beginning, the coders felt very intimidated by the fact that...

We've hit a plateau in terms of coding accuracy from RapidCode, and now we’re dealing with the...

RapidClaims’ support team always responds quickly. They are always looking to come up with a...

One of the reasons we went with an AI organization for coding was to help the physicians learn how...

RapidClaims was very up front with their charges. We negotiated a fee, and they were very good to...

I don't know that RapidClaims really set any expectations. They didn't really say what they were...

In terms of coding accuracy, RapidClaims strictly goes by CMS guidelines, and I completely...

RapidCode does its job. It scans the codes and gives us feedback. We then set up rules where if...

There wasn't a lot of training at all. We put together a working document and screenshots out of...

RapidCode could do a few things in terms of APIs. It could also do more to communicate with our EMR....

Some of our data analytics haven't been as good as we had hoped. Our dashboard analytics are...

Right now, RapidCode isn't handling interoperability well. However, I know the vendor is working on...

We have one contract with RapidClaims. To my knowledge, we have not been charged extra for anything.

RapidCode's automation rates work as expected. RapidCode told us that we would achieve a very high...

RapidCode is very user freindly. There isn't a lot of instruction for our coders to go in and add...

We aren't actually allowing RapidCode to automatically code everything. We still have human reviews....

RapidClaims' support is great. If we send an email, the vendor will have someone within 24 hours who...

RapidCode doesn't catch everything. Sometimes, we will pull from the problem list or pull a code...