RapidCode Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Relationship, Product
We are a busy organization, and we are sometimes blind to what’s coming, but RapidClaims sometimes...
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Value
I'm very conservative, and it's harder for us older individuals to adjust to anything new and make...
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Relationship
I would recommend RapidClaims to anybody who is only using coders. We’ve had a good partnership with...
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Relationship
RapidClaims is super easy to work with. They’re very receptive to any requests that we make, and...
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Value
RapidCode is paying for itself. In the beginning, the coders felt very intimidated by the fact that...
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Product, Value
We've hit a plateau in terms of coding accuracy from RapidCode, and now we’re dealing with the...
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Relationship
RapidClaims’ support team always responds quickly. They are always looking to come up with a...
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Loyalty
One of the reasons we went with an AI organization for coding was to help the physicians learn how...
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Value
RapidClaims was very up front with their charges. We negotiated a fee, and they were very good to...
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Relationship, Operations
I don't know that RapidClaims really set any expectations. They didn't really say what they were...
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Product
In terms of coding accuracy, RapidClaims strictly goes by CMS guidelines, and I completely...
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Product
RapidCode does its job. It scans the codes and gives us feedback. We then set up rules where if...
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Operations
There wasn't a lot of training at all. We put together a working document and screenshots out of...
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Product
RapidCode could do a few things in terms of APIs. It could also do more to communicate with our EMR....
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Relationship, Product
Some of our data analytics haven't been as good as we had hoped. Our dashboard analytics are...
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Loyalty, Relationship, Product
Right now, RapidCode isn't handling interoperability well. However, I know the vendor is working on...
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Culture
We have one contract with RapidClaims. To my knowledge, we have not been charged extra for anything.
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Product, Value
RapidCode's automation rates work as expected. RapidCode told us that we would achieve a very high...
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Operations, Product
RapidCode is very user freindly. There isn't a lot of instruction for our coders to go in and add...
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Operations, Product
We aren't actually allowing RapidCode to automatically code everything. We still have human reviews....
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Relationship
RapidClaims' support is great. If we send an email, the vendor will have someone within 24 hours who...
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Product
RapidCode doesn't catch everything. Sometimes, we will pull from the problem list or pull a code...
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Relationship
I’m really impressed by how attentive RapidClaims is and how quickly they are able to resolve...
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Loyalty, Operations
We are still working on training the accuracy of RapidCode, but I do believe that we will be very...
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Relationship
RapidClaims has a really supportive team; if we have any trouble, they will just take as much time...
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Loyalty, Relationship, Product
Overall, RapidCode is doing a great job. It is pretty provider agnostic. There are just a few...
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Relationship, Product
We have recommended RapidClaims a lot. We usually show people what RapidClaims has done for us, and...
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Loyalty
I am rating RapidClaims really highly across the board because I reviewed a lot of different vendors...
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Product
We recently started with RapidCode, and the AI engine has a learning curve. I would rate the...
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Product
RapidCode absolutely supports our integration goals for technology and automation. RapidCode also...
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Operations
I have recommended the product. RapidCode is an extremely easy platform, so it didn't take much...
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Loyalty
The role of a coder working with RapidClaims is that they still review 100% of the charts because we...
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Product
The product has some issues with filtering that cause claims to fall through the cracks. The vendor...
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Relationship
I have done my job for many years now, so I have worked with lots of different vendors. I love...
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Relationship, Product
I’m extremely satisfied with how well RapidCode codes things across our departments because they are...
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Product
RapidCode is only doing a portion of the work. We have only given it a certain subset just to see...
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Product
Based on the results we are seeing, RapidCode is working effectively. RapidCode not only makes the...
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Product
The overall product quality of RapidCode is very good. RapidClaims came in, presented something,...
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Relationship
So far, RapidClaims has kept promises. Everything has been tended and responded to and adjusted in...
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Product, Value
RapidCode works extremely well. We are very impressed. The automation rate that RapidClaims set for...
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Commentary Summary
Comment Type Breakout