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Real Time Medical Systems (Health Systems, ACOs, Health Plans) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Real Time Medical Systems' solution capabilities are really great. I don’t think the facilities are...
I’m not sure we are getting our money’s worth with Real Time Medical Systems yet just because we...
We don’t know whether Real Time Medical Systems is part of our long-term plans. We aren’t at that...
We might buy Real Time Medical Systems again. We looked at another solution that was much more...
Real Time Medical Systems is easy to work with and did a lot of the front-end work on their side,...
Care management uses the data that Real Time Medical Systems provides, and our quality team is also...
We have to have Real Time Medical Systems. It does what it's supposed to and what we need. Real Time...
I am engaged with Real Time Medical Systems’ team on a regular basis, and we do coordinated training...
We have a third-party solution that we're struggling to have Real Time Medical Systems integrate with....
We would highly recommend Real Time Medical Systems. They're extremely good at the whole...
I think their training was really good. But on top of that, we asked if they could support the...
The vendor solves a problem that there aren't readily available solutions for, so I would say I'm...
Real Time Medical Systems provides the most value by giving us visibility we wouldn't otherwise have...
I think the vendor's partnership has been excellent. Their people have all been incredibly...
I'm very satisfied with the vendor's ability to integrate with needed third-party solutions. The one...
From a relationship and provider or vendor perspective, Real Time Medical Systems is extremely...
The amount of data in Real Time Medical Systems is very robust, but it can be overwhelming for...
Real Time Medical Systems makes themselves available to ensure users are trained and continues to...
Real Time Medical Systems is very responsive and gets back to us on any questions or special reports...
Through the value-based arrangement with Real Time Medical Systems, facilities have an opportunity...
The data is fantastic, but our systems aren’t sophisticated enough to digest it and always put it...
The Real Time Medical Systems dashboard gives us a single view of the member, so we don’t have to do...
Real Time Medical Systems has an immense amount of data we can utilize. The question is whether I...
Real Time Medical Systems not only allows us to see the full scope of a participant without having...
The solution is very useful, and I've been working on building some programs myself, and I think it...
One thing I’d want to see in the solution that isn't there is something more with medications, but I...
Real Time Medical Systems helps us identify the members at high risk of going to the hospital or...
Real Time Medical Systems has a monthly meeting with us where we update them on new SNF clients, new...
We're always working with the Real Time Medical Systems team to expand our use of the solution. Most...
Real Time Medical Systems is pretty cheap. Given the value the system provides, we only have to...
Real Time Medical Systems' niche is the nursing home EMR space; that is where they operate and what...
Real Time Medical Systems definitely meets our coordination needs. It's doing what it's designed to...
At one time, we weren't seeing the interdisciplinary notes for a certain specialty. However, we are...
The top benefits I’ve seen from using Real Time Medical Systems are that it helps keep documentation...
The vendor’s support team responds and gets back to us in a timely manner. We have communication via...
The vendor’s training prepared our users very well. We've had the same users for the program...
The team at Real Time Medical Systems is very responsive. We use the dashboard to connect to...
There are a lot of reports with Real Time Medical Systems, and that is good, but sometimes too much...
Real Time Medical Systems is not really in real time. There is a delay, so things don’t get...
One benefit of using Real Time Medical Systems is that they have an alert system for real-time...
We like the ease of use of Real Time Medical Systems. It's very user friendly. We can teach somebody...
The training from Real Time Medical Systems is great. We have regular meetings with the vendor, and...
We have a friendly business relationship with Real Time Medical Systems.
Real Time Medical Systems is used by my clinical team. One of the best things is that the solution...
There is a lot of excellent information that can be pulled from the vendor's website as well as the...
The vendor is truly focusing on a lot of updates. I work fairly closely with them, and they're...
The vendor's support people are very responsive. There is always someone available if there's a...
The vendor offers multiple training sessions and refresher courses throughout the month. Those are...
Commentary Summary
Comment Type Breakout