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Real Time Medical Systems (Health Systems, ACOs, Health Plans) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

Real Time Medical Systems' solution capabilities are really great. I don’t think the facilities are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

I’m not sure we are getting our money’s worth with Real Time Medical Systems yet just because we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We don’t know whether Real Time Medical Systems is part of our long-term plans. We aren’t at that...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We might buy Real Time Medical Systems again. We looked at another solution that was much more...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Director

Real Time Medical Systems is easy to work with and did a lot of the front-end work on their side,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Care management uses the data that Real Time Medical Systems provides, and our quality team is also...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We have to have Real Time Medical Systems. It does what it's supposed to and what we need. Real Time...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

I am engaged with Real Time Medical Systems’ team on a regular basis, and we do coordinated training...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We have a third-party solution that we're struggling to have Real Time Medical Systems integrate with....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We would highly recommend Real Time Medical Systems. They're extremely good at the whole...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I think their training was really good. But on top of that, we asked if they could support the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The vendor solves a problem that there aren't readily available solutions for, so I would say I'm...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems provides the most value by giving us visibility we wouldn't otherwise have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I think the vendor's partnership has been excellent. Their people have all been incredibly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I'm very satisfied with the vendor's ability to integrate with needed third-party solutions. The one...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

From a relationship and provider or vendor perspective, Real Time Medical Systems is extremely...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The amount of data in Real Time Medical Systems is very robust, but it can be overwhelming for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems makes themselves available to ensure users are trained and continues to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems is very responsive and gets back to us on any questions or special reports...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Through the value-based arrangement with Real Time Medical Systems, facilities have an opportunity...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The data is fantastic, but our systems aren’t sophisticated enough to digest it and always put it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The Real Time Medical Systems dashboard gives us a single view of the member, so we don’t have to do...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems has an immense amount of data we can utilize. The question is whether I...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems not only allows us to see the full scope of a participant without having...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

COO

The solution is very useful, and I've been working on building some programs myself, and I think it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

One thing I’d want to see in the solution that isn't there is something more with medications, but I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

Real Time Medical Systems helps us identify the members at high risk of going to the hospital or...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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CEO/President

Real Time Medical Systems has a monthly meeting with us where we update them on new SNF clients, new...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

We're always working with the Real Time Medical Systems team to expand our use of the solution. Most...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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CEO/President

Real Time Medical Systems is pretty cheap. Given the value the system provides, we only have to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Real Time Medical Systems' niche is the nursing home EMR space; that is where they operate and what...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Real Time Medical Systems definitely meets our coordination needs. It's doing what it's designed to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

At one time, we weren't seeing the interdisciplinary notes for a certain specialty. However, we are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The top benefits I’ve seen from using Real Time Medical Systems are that it helps keep documentation...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

The vendor’s support team responds and gets back to us in a timely manner. We have communication via...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The vendor’s training prepared our users very well. We've had the same users for the program...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

The team at Real Time Medical Systems is very responsive. We use the dashboard to connect to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Physician

There are a lot of reports with Real Time Medical Systems, and that is good, but sometimes too much...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

Real Time Medical Systems is not really in real time. There is a delay, so things don’t get...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

One benefit of using Real Time Medical Systems is that they have an alert system for real-time...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We like the ease of use of Real Time Medical Systems. It's very user friendly. We can teach somebody...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The training from Real Time Medical Systems is great. We have regular meetings with the vendor, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have a friendly business relationship with Real Time Medical Systems.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Real Time Medical Systems is used by my clinical team. One of the best things is that the solution...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

There is a lot of excellent information that can be pulled from the vendor's website as well as the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Nurse

The vendor is truly focusing on a lot of updates. I work fairly closely with them, and they're...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Nurse

The vendor's support people are very responsive. There is always someone available if there's a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Nurse

The vendor offers multiple training sessions and refresher courses throughout the month. Those are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

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