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Real Time Medical Systems (Health Systems, ACOs, Health Plans) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CEO/President

Real Time Medical Systems helps us identify the members at high risk of going to the hospital or...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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CEO/President

Real Time Medical Systems has a monthly meeting with us where we update them on new SNF clients, new...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

We're always working with the Real Time Medical Systems team to expand our use of the solution. Most...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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CEO/President

Real Time Medical Systems is pretty cheap. Given the value the system provides, we only have to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Real Time Medical Systems' niche is the nursing home EMR space; that is where they operate and what...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Real Time Medical Systems definitely meets our coordination needs. It's doing what it's designed to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

At one time, we weren't seeing the interdisciplinary notes for a certain specialty. However, we are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The top benefits I’ve seen from using Real Time Medical Systems are that it helps keep documentation...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

The vendor’s support team responds and gets back to us in a timely manner. We have communication via...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The vendor’s training prepared our users very well. We've had the same users for the program...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The team at Real Time Medical Systems is very responsive. We use the dashboard to connect to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

There are a lot of reports with Real Time Medical Systems, and that is good, but sometimes too much...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Real Time Medical Systems is not really in real time. There is a delay, so things don’t get...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

One benefit of using Real Time Medical Systems is that they have an alert system for real-time...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We like the ease of use of Real Time Medical Systems. It's very user friendly. We can teach somebody...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

The training from Real Time Medical Systems is great. We have regular meetings with the vendor, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We have a friendly business relationship with Real Time Medical Systems.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is used by my clinical team. One of the best things is that the solution...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

There is a lot of excellent information that can be pulled from the vendor's website as well as the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

The vendor is truly focusing on a lot of updates. I work fairly closely with them, and they're...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Nurse

The vendor's support people are very responsive. There is always someone available if there's a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

The vendor offers multiple training sessions and refresher courses throughout the month. Those are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor is unique in that they value the relationship with their customer. They are so engaged....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is addressing everything we have asked them to, and they have made some...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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VP/Other Executive

We like to save money, so the system is expensive, but Real Time Medical Systems has been very...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

The top benefits we have seen from using Real Time Medical Systems HS are the ability to see patient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I don't think there are additional problems other than the fact that the platform is affected by how...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We are not going to keep Real Time Medical Systems HS in the next few years. We are not replacing it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Real Time Medical Systems did a great job with training. They are always willing to meet separately...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I would buy Real Time Medical Systems HS again. It is a good product. Real Time Medical Systems has...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Real Time Medical Systems HS is more than just the platform; it is also the services, the folks who...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have seen a reduction in the readmission rate from our post–acute care facilities back to the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Real Time Medical Systems HS doesn't allow us to see all of our post-acute partners. This platform...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

There is so much more that Real Time Medical Systems could bring to the table. I have never met any...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Real Time Medical Systems could do better with training. If we bring something to their attention,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

In the beginning, Real Time Medical Systems told us they were starting to work on an implementation...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Recently, there was an announcement, and apparently, there was just a little alert at the top of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Real Time Medical Systems HS gives us a clear line of sight for clinical information on our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Real Time Medical Systems avoids charging for every little thing. They definitely charge for things,...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

Real Time Medical Systems was very helpful in the onboarding process. And they are very responsive...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We still have some reports that we are missing, but Real Time Medical Systems HS is a lot more...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Real Time Medical Systems does all the IT integrations with our facilities’ EMR. The only challenge...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Real Time Medical Systems does not keep all their promises. When we contracted with Real Time...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Real Time Medical Systems gives the opportunity to do training, but there is no true implementation....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Using Real Time Medical Systems HS, we are actually able to get data reports. A lot of our programs...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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