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Real Time Medical Systems (SNF/LTC) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would like Real Time Medical Systems to bring back the documentation error report. They used to...
I would probably get the system again, depending on what happens. We're upgrading our EHR package,...
The biggest thing is really setting expectations when we roll out Real Time Medical Systems. It is...
Real Time Medical Systems has regular calls. If we have new people, we tell them to sign up. They...
Real Time Medical Systems has done the same thing forever and is not adopting new things....
Real Time Medical Systems charges too much for the value they bring. Their invoicing and processes...
With Real Time Medical Systems, it's their way or the highway. They eventually worked with us on...
Before a payer rolls out Real Time Medical Systems, I would tell them to really look at the full...
We have asked Real Time Medical Systems about ADL improvement or decline, and we have not received...
Real Time Medical Systems is a useful tool to improve quality measures and to make sure that our...
We sat through a demo for a new software, and it looks like it's a bit more comprehensive than Real...
We have our point person at Real Time Medical Systems, and they answer emails almost...
In terms of training, Real Time Medical Systems is great. They're definitely on top of training....
I would like Real Time Medical Systems to focus more on the new PDPM with Medicaid. I know they are...
Real Time Medical Systems is always changing with the times. Anytime I need education or a refresher...
Things with Real Time Medical Systems have been very good. It helps us identify keywords that...
Real Time Medical Systems' support is good. The vendor always makes sure that they are on top of...
I would buy the system again. It is very useful for us, but we have a lot of different systems. It...
Commentary Summary
Comment Type Breakout