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Real Time Medical Systems (SNF/LTC) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

We have asked Real Time Medical Systems about ADL improvement or decline, and we have not received...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is a useful tool to improve quality measures and to make sure that our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We sat through a demo for a new software, and it looks like it's a bit more comprehensive than Real...

Comment Tone Positive
Pillars Culture, Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have our point person at Real Time Medical Systems, and they answer emails almost...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

In terms of training, Real Time Medical Systems is great. They're definitely on top of training....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I would like Real Time Medical Systems to focus more on the new PDPM with Medicaid. I know they are...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is always changing with the times. Anytime I need education or a refresher...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Things with Real Time Medical Systems have been very good. It helps us identify keywords that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems' support is good. The vendor always makes sure that they are on top of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would buy the system again. It is very useful for us, but we have a lot of different systems. It...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I would rate the system's ease of use as being high because other communities like ours use Real...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We get alerts outside of us going into Real Time Medical Systems to review. The vendor has a support...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Real Time Medical Systems does what it is supposed to do and what we need it to do. Real Time...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is good, but there are still some things I would like to see. I think the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is very easy to use. The integration is good because I don't have to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Meeting all of my needs is the biggest problem with AI tools. They all do a little bit of something,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

I am very familiar with the system. I do most of the onboarding myself because Real Time Medical...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems is great at support. They do a lot of proactive service. I'm very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems offers training. However, I don't take it most of the time because I like...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

If Real Time Medical Systems is working toward their vision of where the product needs to go, they...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

I am not 100% sure that we are leaving Real Time Medical Systems' product, but the biggest reason I...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Real Time Medical Systems has a lot of reports in it, and I think that can be overwhelming for...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I used to get texts from Real Time Medical Systems because I signed up for them, and those were very...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Real Time Medical Systems is a consistent product. I haven't had any issues with anything. However,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I have had to reset my password or something of that nature a couple of times, and the support from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I feel like what we pay for is what we get with Real Time Medical Systems. Real Time Medical Systems...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

My satisfaction with the solution's ease of use is more about helping the end users be efficient...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Real Time Medical Systems is innovating when it comes to looking at where healthcare is leading,...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

One of the benefits of Real Time Medical System's collaboration with another organization is that it...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Real Time Medical Systems does product enhancements on a regular basis. They communicate those...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I am still waiting for some information from Real Time Medical Systems, but they pushed my concern...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would ask anyone considering Real Time Medical Systems why they are waiting. This solution is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Part of the reason that Real Time Medical Systems is great for me is the people that we work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Sometimes the recommendations from Real Time Medical Systems are oriented to a different facility...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems emails us their recommendations, so if I am not at my computer, then I'm...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The messages we receive from Real Time Medical Systems assist us in implementing solutions to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The product is cost-effective. There are so many regulatory pieces that we have to pay attention to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our work with the vendor is a collaborative partnership, and there is nothing negative to say about...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CCO

There are a couple of important things that Real Time Medical Systems could improve about their...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CCO

The only time I called Real Time Medical Systems recently, they answered the phone, and I knew who...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CCO

The initial go-live was good, and there is no question about that. I'm satisfied with Real Time...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CCO

I recommend Real Time Medical Systems all the time. I have had people call me to talk about it. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CCO

Real Time Medical Systems always works. It is good. It was easy to use once we saw it. I have people...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CCO

Real Time Medical Systems is always responsive. We like the solution. My directors of nursing like...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems' solution has been very impactful to our revenue. And the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The ongoing support from Real Time Medical Systems is wonderful. It would absolutely receive top...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What stands out about Real Time Medical Systems' implementation services is that they broke the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Looking at Real Time Medical Systems' product from different vantage points, like center level,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems’ training was virtual. We had a few little complaints that it was too...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We selected Real Time Medical Systems because they gave us a professional presentation with a lot of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems just sets the product up and talks us through it. In some situations, I...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems' software is great. It is really easy. We just log in, and it is not...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems' product uses interventional analytics, and that is good because there are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our account manager is great. They have my number. We share information. Additionally, a higher-up...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems has one account manager who handles our account, and I'm pretty sure most...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We have one particular issue that is more of an issue on our end, but for one of Real Time Medical...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems' solution is worth the money. It is not that expensive compared to some....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Something the vendor is actively working on that I would love to see completed is a module for...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Regarding service, Real Time Medical Systems hires good-quality people. I haven't met everyone, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Our big objective as an organization is to reduce unnecessary utilization or hospitalizations for...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

In our line of work, we work with skilled nursing facilities and skilled nursing primary care...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Real Time Medical Systems keeps all their promises to an almost frustrating point. But that is good....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Real Time Medical Systems definitely keeps up with changes. I love the system's app. I think that it...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

It isn't that Real Time Medical Systems isn't easy to use, but I think that it has a lot of...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Real Time Medical Systems has improved a lot over the last several months in terms of keeping all of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.