Real Time Medical Systems (SNF/LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I would like Real Time Medical Systems to focus more on the new PDPM with Medicaid. I know they are...
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Relationship
Real Time Medical Systems is always changing with the times. Anytime I need education or a refresher...
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Product
Things with Real Time Medical Systems have been very good. It helps us identify keywords that...
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Relationship
Real Time Medical Systems' support is good. The vendor always makes sure that they are on top of...
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Loyalty, Product
I would buy the system again. It is very useful for us, but we have a lot of different systems. It...
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Operations, Product
I would rate the system's ease of use as being high because other communities like ours use Real...
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Relationship
We get alerts outside of us going into Real Time Medical Systems to review. The vendor has a support...
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Product
Real Time Medical Systems does what it is supposed to do and what we need it to do. Real Time...
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Relationship, Product
Real Time Medical Systems is good, but there are still some things I would like to see. I think the...
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Product
Real Time Medical Systems is very easy to use. The integration is good because I don't have to...
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Loyalty, Product
Meeting all of my needs is the biggest problem with AI tools. They all do a little bit of something,...
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Operations, Product
I am very familiar with the system. I do most of the onboarding myself because Real Time Medical...
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Relationship
Real Time Medical Systems is great at support. They do a lot of proactive service. I'm very...
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Operations
Real Time Medical Systems offers training. However, I don't take it most of the time because I like...
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Loyalty, Relationship
If Real Time Medical Systems is working toward their vision of where the product needs to go, they...
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Loyalty
I am not 100% sure that we are leaving Real Time Medical Systems' product, but the biggest reason I...
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Operations, Product
Real Time Medical Systems has a lot of reports in it, and I think that can be overwhelming for...
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Product
I used to get texts from Real Time Medical Systems because I signed up for them, and those were very...
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Product
Real Time Medical Systems is a consistent product. I haven't had any issues with anything. However,...
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Relationship
I have had to reset my password or something of that nature a couple of times, and the support from...
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Product
I feel like what we pay for is what we get with Real Time Medical Systems. Real Time Medical Systems...
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Product
My satisfaction with the solution's ease of use is more about helping the end users be efficient...
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Loyalty, Product
Real Time Medical Systems is innovating when it comes to looking at where healthcare is leading,...
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Value
One of the benefits of Real Time Medical System's collaboration with another organization is that it...
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Relationship
Real Time Medical Systems does product enhancements on a regular basis. They communicate those...
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Relationship
I am still waiting for some information from Real Time Medical Systems, but they pushed my concern...
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Product
I would ask anyone considering Real Time Medical Systems why they are waiting. This solution is...
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Relationship
Part of the reason that Real Time Medical Systems is great for me is the people that we work with...
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Relationship, Value
Sometimes the recommendations from Real Time Medical Systems are oriented to a different facility...
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Relationship
Real Time Medical Systems emails us their recommendations, so if I am not at my computer, then I'm...
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Relationship, Operations
The messages we receive from Real Time Medical Systems assist us in implementing solutions to...
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Value
The product is cost-effective. There are so many regulatory pieces that we have to pay attention to...
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Relationship, Value
Our work with the vendor is a collaborative partnership, and there is nothing negative to say about...
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Loyalty, Product
There are a couple of important things that Real Time Medical Systems could improve about their...
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Relationship
The only time I called Real Time Medical Systems recently, they answered the phone, and I knew who...
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Operations
The initial go-live was good, and there is no question about that. I'm satisfied with Real Time...
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Product
I recommend Real Time Medical Systems all the time. I have had people call me to talk about it. I...
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Operations, Product
Real Time Medical Systems always works. It is good. It was easy to use once we saw it. I have people...
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Product
Real Time Medical Systems is always responsive. We like the solution. My directors of nursing like...
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Product, Value
Real Time Medical Systems' solution has been very impactful to our revenue. And the...
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Relationship
The ongoing support from Real Time Medical Systems is wonderful. It would absolutely receive top...
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Operations
What stands out about Real Time Medical Systems' implementation services is that they broke the...
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Product
Looking at Real Time Medical Systems' product from different vantage points, like center level,...
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Operations
Real Time Medical Systems’ training was virtual. We had a few little complaints that it was too...
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Loyalty
We selected Real Time Medical Systems because they gave us a professional presentation with a lot of...
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Operations
Real Time Medical Systems just sets the product up and talks us through it. In some situations, I...
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Product
Real Time Medical Systems' software is great. It is really easy. We just log in, and it is not...
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Product
Real Time Medical Systems' product uses interventional analytics, and that is good because there are...
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Relationship
Our account manager is great. They have my number. We share information. Additionally, a higher-up...
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Operations
Real Time Medical Systems has one account manager who handles our account, and I'm pretty sure most...
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Product
We have one particular issue that is more of an issue on our end, but for one of Real Time Medical...
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Value
Real Time Medical Systems' solution is worth the money. It is not that expensive compared to some....
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Loyalty, Product
Something the vendor is actively working on that I would love to see completed is a module for...
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Relationship
Regarding service, Real Time Medical Systems hires good-quality people. I haven't met everyone, but...
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Loyalty, Value
Our big objective as an organization is to reduce unnecessary utilization or hospitalizations for...
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Loyalty, Product
In our line of work, we work with skilled nursing facilities and skilled nursing primary care...
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Relationship
Real Time Medical Systems keeps all their promises to an almost frustrating point. But that is good....
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Loyalty, Product
Real Time Medical Systems definitely keeps up with changes. I love the system's app. I think that it...
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Operations, Product
It isn't that Real Time Medical Systems isn't easy to use, but I think that it has a lot of...
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Relationship
Real Time Medical Systems has improved a lot over the last several months in terms of keeping all of...
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Relationship, Product
There are similar systems, but Real Time Medical Systems takes a more proactive approach. It gives...
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Relationship, Operations
The vendor has had some changeover in staff, but so far, the staff members have basically been...
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Relationship
We want the vendor to also scrub the MDS assessments so that we can get rid of our scrubber.
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Value
We want to see improvements in reimbursement and quality measures. Overall, we are getting our...
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Product
There was a fairly new update, but we haven't seen the effectiveness yet.
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Product, Value
The system is a way to help coordinators not use up manual labour hours. Real Time Medical Systems...
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Product
The system tells us about possible solutions. It tells us we could have potentially missed certain...
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Product, Value
The system is basically embedded into our workflow. A lot of our policies and procedures pertain to...
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Operations
The system offers training on a consistent basis.
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Product, Value
Real Time Medical Systems connects to our EMR. If it didn't, it wouldn't have any value.
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Culture, Value
There is redundancy in the system when used along with the other software programs that we have....
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Operations
There weren't any customizations specific to us when we bought the system. The vendor told us that...
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Product
I absolutely love the dashboard in Real Time Medical Systems. What really stands out about the...
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Relationship
The vendor could do better at meeting our integration goals by just knowing what our operational...
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Product
When it comes to the clinical part, there is some room for enhancement in reports that come out,...
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Relationship, Value
I don't see charges for things that aren't standard. We get pretty good customer service...
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Operations
Real Time Medical Systems was very involved throughout the implementation. They set up additional...
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Relationship
I don't know whether the person from Real Time Medical Systems who I talk to is high level at all,...
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Product
Real Time Medical Systems integrates with our EHR, so the integration meets their goals. The vendor...
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Product, Value
I would tell a peer or friend that with Real Time Medical Systems, the information is very relevant....
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Product
The system hasn't had any real updates. I would like more predictive information so that we can...
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Product
Real Time Medical Systems has some really great metrics that I don't think anybody else has. We...
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Product
I’m not sure that Real Time Medical Systems integrates with anything; we have to take a screenshot...
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Loyalty, Product
Real Time Medical Systems has been promising to update the changing regulations for the MDS. They...
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Product, Value
We are a very high-volume facility with a lot of new admissions and discharges each week. Our...
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Relationship, Product
For the most part, Real Time Medical Systems acts as a super alert system. It can be very helpful.
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Loyalty
If we had really enjoyed the product and if our corporate clinical team and the director of nursing...
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Product
An organization has to have a hands-on clinical designee on-site who will dive into the system and...
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Relationship
When we worked with the vendor, they were available. They helped us out. Anytime I had a question,...
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Operations
The product was very easy to use, but what could have gone better on the implementation side was...
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Product
The product definitely could have been better integrated with the EHR. That was a wish-list item for...
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Operations
Real Time Medical Systems started their training by training us on the main reason we wanted their...
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Loyalty, Product
We would like Real Time Medical Systems to incorporate a labor component that would tie censuses to...
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Product
Real Time Medical Systems is a great system, but we really have to keep working on our teams to get...
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Relationship
Occasionally, the vendor will send out an email about something that the community isn't using very...
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Product, Value
There were some aspects of our EHR that we didn't like, and Real Time Medical Systems has become our...
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Product, Value
I like that Real Time Medical Systems expands their components. I also like that when they do that,...
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Relationship, Operations
If I email a certain person from the vendor, they respond right away. I like the customer service...
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Loyalty
We are no longer using Real Time Medical Systems. We replaced it with another product. We weren't...
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Product, Value
I would like to see fewer false positives where Real Time Medical Systems identifies issues that...
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Relationship
Nothing jumps out at me in terms of anything that the vendor was doing proactively. There were no...
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Value
Real Time Medical Systems serves a purpose. It helps me with my revenue, and it helps me find money....
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Relationship
The vendor can’t change anything in their system. The program is what it is. Things don't matter....
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Loyalty, Value
I really don't know what my future satisfaction will be with Real Time Medical Systems because I'm...
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Relationship, Product
On occasion, there are little changes with Real Time Medical Systems. A couple of times, there have...
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Relationship
The team from Real Time Medical Systems is very approachable and amenable. When I reach out to them...
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Product, Value
I haven't heard about any rate increases from Real Time Medical Systems. Nothing has sounded an alarm....
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Operations
Real Time Medical Systems' ongoing training is really good. I don't get into it a whole lot because...
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Relationship, Product
Real Time Medical Systems works with us. I don't know of any problems with the integration. I don't...
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Product, Value
We have used Real Time Medical Systems now for several years. I find it to be very informative. I...
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Product
The upgrades are pretty seamless. In terms of technology, the vendor seems pretty up-to-date. It is...
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Product
One way the product could be improved would be if the alerts were actually linked to the reports....
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Relationship
The vendor is very responsive when we have a need. Most times, when we need something from them, it...
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Product
Not everybody in our community uses Real Time Medical Systems, but it is easy to use. The navigation...
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Relationship, Operations
I don't know that there is anything new in the product. I haven't had any recent training. I don't...
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