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Real Time Medical Systems (SNF/LTC) Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would tell others that Real Time Medical Systems is beneficial. It saves time and helps with...
Integration is a problem, so that’s the number-one issue that prevents us from achieving our...
Real Time Medical Systems is willing to make corrections for us. They're willing to meet the needs...
This platform is very innovative. If there were a rating higher than the top of the scale, I would...
The strengths of Real Time Medical Systems are training and support. If I reached out right now and...
I don't know whether there are any opportunities for improvement. We give Real Time Medical Systems...
Real Time Medical Systems has exceeded our expectations. They walked us through the implementation...
Real Time Medical Systems integrates directly with SNF medical records to really bring all of the...
It has been great to have some real-time data, as readmission rates that are provided through CMS...
Real Time Medical Systems is great. They are a highly involved vendor. They are very easy to...
The ability to pull historical data would be helpful in Real Time Medical Systems, especially as we...
Real Time Medical Systems is pretty responsive, and they offer continuing education, like regular...
Real Time Medical Systems’ support is very responsive. They’re very interested in our future ideas...
I would like Real Time Medical Systems to bring back the documentation error report. They used to...
I would probably get the system again, depending on what happens. We're upgrading our EHR package,...
The biggest thing is really setting expectations when we roll out Real Time Medical Systems. It is...
Real Time Medical Systems has regular calls. If we have new people, we tell them to sign up. They...
Real Time Medical Systems has done the same thing forever and is not adopting new things....
Real Time Medical Systems charges too much for the value they bring. Their invoicing and processes...
With Real Time Medical Systems, it's their way or the highway. They eventually worked with us on...
Before a payer rolls out Real Time Medical Systems, I would tell them to really look at the full...
We have asked Real Time Medical Systems about ADL improvement or decline, and we have not received...
Real Time Medical Systems is a useful tool to improve quality measures and to make sure that our...
We sat through a demo for a new software, and it looks like it's a bit more comprehensive than Real...
We have our point person at Real Time Medical Systems, and they answer emails almost...
In terms of training, Real Time Medical Systems is great. They're definitely on top of training....
Commentary Summary
Comment Type Breakout