cobas infinity lab (Global) Commentary
Filtered view: All

Subject Expert
Kyle Chilton
Senior Insights Director
KLAS Senior Insights Director - Kyle Chilton
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We selected Roche because they differentiated themselves financially and technically. We saw the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche is very strong in terms of the development and innovation of their solutions. That strength is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Some of Roche’s weak points are how they inform clients about new solutions and how they inform...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche’s upgrades do not happen as fast as they should. For localized support, the vendor is very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

cobas infinity lab is excellent and robust. It has great capabilities. It is necessary for our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

cobas infinity lab’s usability and method of showing information could use considerable improvement....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

More than once, we have done an upgrade in the system and have had to switch back. The modalities,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The product is very intuitive and easy. The thing is, the technicians are always anxious that they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

We are in the process of working with Roche to improve the functionality. The vendor always comes to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Roche has a new service hub, so our technicians can do things online, and that works very nicely....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Roche always has very professional people. We have nothing negative to say about Roche’s people....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Our doctors are very pleased with the turnaround times and the quality of results from Roche. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty

Before we chose Roche, we went around to different vendors and invited them to come up with what...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

We would tell other customers looking to go to cobas infinity lab that it is a very stable system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Roche’s key strength is their reliability. Their system is doing what they promised. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

We would like to see Roche improve the preanalytic station where the tubes are centrifuged. If we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

Roche is quite open and constructive, and they do not make promises that they can’t keep. We are not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value, Value

Roche is very reasonable about charging anything. For example, when we asked to connect a different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Operations, Operations

Roche could improve mostly around their implementation services. We don’t understand why...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Some of Roche's key strengths are their expertise in the in vitro diagnostics industry, their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

We selected cobas infinity lab due to an existing relationship with Roche, and that made them an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

I would tell others to set clear expectations with providers and make complete use of Roche's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

Roche's strongest point is that the program they offer us is the most intuitive and easy to use.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

I would like to see more colorful graphics in the program.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Roche is pretty good in an environment where a lot of the companies we deal with are not good. We do...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have quite a long history with Roche, and the support has been consistently good. We know the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Value, Value

cobas infinity lab can do things that our previous software couldn’t do. For example, we utilize the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

We have learned a lot since we started with cobas infinity lab, and some parts of the tool enchant...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

Roche doesn’t reach out to us proactively about things, so that is something that the vendor could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

Now that we have more software, the benefits we get from cobas infinity lab will be even bigger....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Much of what cobas infinity lab can offer depends on the client, what they want, and with whom they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The quality control in cobas infinity lab is very slow, so we end up utilizing tricks and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Product, Product

There is a learning curve after implementing cobas infinity lab because first, we have to learn the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Some parts of cobas infinity lab could be better. For example, one thing relating to quality control...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The support team for cobas infinity lab is very fast, extremely capable, and ready to meet our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The product is stable. We don't have many issues with it, and when we do have issues, good support...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

When we had Roche's IT middleware solution, there were a lot of updates for all kinds of bugs, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The part of the platform that we use is relatively technical. There is a lot of IT language, and we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

We aren't getting into that many problems, so the vendor is probably doing a good job. We have had...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor allows us to combine different machines through one middleware solution connecting to our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Loyalty

We chose Roche because we liked how they used analyzers, and we ended up also using their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

I would tell anyone looking to use cobas infinity lab to speak to the support team a lot to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

The vendor’s support of the workflow is good, and the vendor's trainings are good if we get them.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The product integrates fine; we have another lab system that cobas infinity lab is connected to, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product

The opportunities for improvement with cobas infinity lab lie in quality control. A bit before Roche...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship, Relationship

When we call the vendor’s support team, different people answer the phones, and sometimes those...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product, Product, Value, Value, Value, Value

Thanks to the product’s workflow, we get a better processing time, and that is what we need because...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF