cobas infinity lab (Global) Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Value
Roche doesn't really charge for anything. If there is a big change, then they charge us, and that is...
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Loyalty, Product
The upgrades are not really working. When Roche does a big upgrade and a new version comes in, the...
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Product
Sometimes when I do big queries, there can be some performance troubles, but those are mostly my...
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Relationship
Roche has a dialogue process where we could log in and make a call, and they respond quickly. Roche...
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Product
With cobas infinity lab, things have really improved. Through the software's workflow, the machines...
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Relationship, Product
We have had the system for a while, but there isn't really much improvement in the product anymore....
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Relationship
Roche is extremely busy. They only have a handful of people who can do this work. They have to help...
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Product
What I like is that even though we aren't Roche experts, we can still do a lot of things in the...
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Operations
There is no ongoing training after we are trained. If we ask for training, we can get it. Roche is...
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Product
Our recent upgrades for the system went very well. I always want better options, but the system is...
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