cobas infinity POC solution (Global) Commentary
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Kyle Chilton
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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

We started using this product because we needed connectivity with our point-of-care equipment and...

Jul 2023
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Manager

Relationship, Relationship

The vendor’s biggest strength is their service. We have a good working relationship with the vendor,...

Jul 2023
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Manager

Product, Product

I would tell others to go ahead and get the product because it is quite easy to use. Certain...

Jul 2023
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Manager

Relationship, Relationship

Most of the time, the vendor fulfills their promises if they can find solutions to our problems.

Jul 2023
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Manager

Loyalty, Loyalty, Product, Product

So far, the product is working right. If we are still using the vendor's brand in the future, we...

Jul 2023
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Manager

Operations, Operations, Product, Product

It took me probably a month or two to start seeing benefits from the product because in the...

Jul 2023
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Manager

Product, Product

The product has some flaws compared to what we had before, but we try to work around them and see...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

We selected Roche because of the wide experience that they have. Not only do they have experience in...

Jul 2023
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Manager

Product, Product, Product, Product

I would tell a prospective Roche customer that cobas infinity POC solution has a very easy interface...

Jul 2023
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Manager

Product, Product, Product, Product

Generally, cobas infinity POC solution works well and our end users like it, and one benefit of the...

Jul 2023
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Manager

Product, Product, Product, Product

There are certain things that we would like to do in cobas infinity POC solution. For example, there...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Roche communicates well with us, we have regular meetings with our representatives, and our training...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

When we are swapping from one system to another, there are really no benefits, but there are no...

Jul 2023
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Manager

Product, Product

The downside we had with the older version of the product was that when we got a lot of data over...

Jul 2023
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Manager

Product, Product

The key thing for us with cobas infinity POC solution is the quality assurance function. The system...

Jul 2023
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Manager

Product, Product

Other companies offer home-based point-of-care testing. However, I think Roche is the only local...

Jul 2023
||
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Manager

Product, Product

It is important that we emphasize the medical device IT policy. For anyone who engages with Roche,...

Jul 2023
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Analyst/Coordinator

Product, Product

We have connections with multiple devices. Roche has a lot of potential, and we think they are doing...

Jun 2023
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

I work with the program daily and don't have many problems with it. I didn't have problems with the...

Jun 2023
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

We can connect third-party solutions to cobas infinity POC solution. However, it can be hard to...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche’s customer service is pretty neat. One of our contacts will email us back almost anytime. That...

Jun 2023
||
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

The solution has an LMS where we can implement automatic reminders. When someone's certification is...

Jun 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche tries to stay in touch and give us the feeling that we are welcome. It sometimes feels like...

Jun 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

In the past, the main person from Roche who knew everything in the IT world was never available. We...

Jun 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche told us they didn't support their old solution anymore, so we had to switch to cobas infinity...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

At the time that we decided on Roche, they had the best middleware possibilities and middleware...

Jun 2023
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Manager

Operations, Operations, Operations, Operations

I would advise customers to take the implementation one step at a time. The first step is to have...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

The key strengths of the vendor are the quality and stability of the system and the continual...

Jun 2023
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Manager

Product, Product, Product, Product

When we upgraded to the current software version, there were some problems concerning the...

Jun 2023
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Director

Loyalty, Loyalty

We selected Roche because the performance of their product’s meter is far superior to other...

Jun 2023
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Director

Product, Product

To be successful with the solution, people need to be open minded about the application's abilities....

Jun 2023
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Director

Relationship, Relationship

The vendor’s main strength is their customer service. They are always there when we need them.

Jun 2023
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Manager

Product, Product

The system gathers all the data for QC and result management. We look at the QC in real time every...

Jun 2023
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Manager

Product, Product

We want a lot more data analysis from Roche. They are doing the foundational things, but we want...

Jun 2023
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Manager

Culture, Culture, Product, Product

The mission and vision of the software is to provide a comprehensive middleware solution for all...

Jun 2023
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(0)
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Manager

Product, Product, Value, Value

There are upgrades happening all the time, and the vendor does not charge for them. The newest...

Jun 2023
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Manager

Relationship, Relationship

We have had issues and limitations that Roche has done their best and gone above and beyond to try...

Jun 2023
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(0)
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Manager

Operations, Operations

We have an issue with the training of the devices, but overall, the product is better than average....

Jun 2023
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Manager

Loyalty, Loyalty, Product, Product

All the different healthcare sessions connect to cobas infinity POC solution. We are hopeful that...

Jun 2023
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Manager

Product, Product, Value, Value

Middleware helps us manage inventory. We sometimes have millions of dollars’ worth of supplies in...

Jun 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

There are probably only two or three leaders of point of care internationally. Roche is one of them,...

Jun 2023
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Manager

Culture, Culture, Loyalty, Loyalty

Roche hasn't kept all their promises mentioned in our contract. The system isn't there yet. But the...

Jun 2023
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Manager

Culture, Culture, Operations, Operations, Product, Product

We had an issue early on with the different stages of certification, and there is definitely room...

Jun 2023
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Manager

Relationship, Relationship

Roche is really helpful in that they are working with us to improve that product. We really feel...

Jun 2023
||
(0)
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Manager

Product, Product

We use a lot of other systems. Connecting all our solutions is difficult, but that isn't always...

Jun 2023
||
(0)
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Manager

Culture, Culture, Operations, Operations

During the pandemic, we could not get the vendor to help us on the floor of the hospitals with all...

Jun 2023
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(0)
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Manager

Operations, Operations

Training for the solution is really good. As soon as we want it, the vendor gives it to us.

Jun 2023
||
(0)
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Manager

Culture, Culture, Value, Value

When something is in the contract, the vendor doesn't charge or hassle us to pay for anything. But...

Jun 2023
||
(0)
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Manager

Product, Product

cobas infinity POC solution is a new technology. We are not able to do everything that we would like...

Jun 2023
||
(0)
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Manager

Product, Product

It is difficult to get statistics that are useful to us. We have to extract the raw data from cobas...

Jun 2023
||
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Manager

Product, Product

My advice to other customers would be to maybe try to play around with the solution a bit if they...

Jun 2023
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(0)
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Manager

Product, Product

Roche's system works really well with our glucometers. Everything is centralized, so we can manage...

Jun 2023
||
(0)
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Analyst/Coordinator

Value, Value, Value, Value

We are rapidly developing the system, so we are constantly having to ask for quotes and updates and...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product, Product, Product

During the upgrade, Roche removed a lot of the functions the old system had, such as being able to...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product, Product, Product

Our big focus now is connecting non-Roche products to the system, which hasn't been easy. That has...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

Due to some issues during COVID-19, Roche shut down some parts of their support structure. A lot of...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

The level of service we get from the Roche team is great. They have a sterling reputation for...

Jun 2023
||
(0)
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Manager

Relationship, Relationship

Roche's customer service is excellent. If we have an issue and need a meter replaced, the vendor...

Jun 2023
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(0)
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Manager

Loyalty, Loyalty

I am very happy with Roche. I plan to retire before we switch systems. The product works the way the...

Jun 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

The meters that we used to have were obsolete, so we looked at several vendors, and we liked the...

Jun 2023
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(0)
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Manager

Operations, Operations

I would recommend that others do the training that Roche offers. When we first got the vendor's...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

We had issues in the past with things not transferring to our LIS, but I am not sure that that was...

Jun 2023
||
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