cobas infinity POC solution (Global) Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Operations
My staff members don't really have much contact with this solution, but I have shown it to them a...
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Relationship
The people we work with from Roche have been good to work with as we have implemented new software...
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Relationship, Operations
Sometimes, Roche will tell us that we need to upgrade different things, but they shouldn't assume...
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Culture
Sometimes we have a little bit of an issue with our sales representative. They are not bad, but...
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Operations
The training I got when Roche initially implemented the solution was good because they tailored it...
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Relationship
The phone support from Roche has always been excellent. The vendor is also very good about sending...
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Relationship, Product
I have been quite happy with Roche. cobas infinity POC solution is very good. I find the meters...
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Operations
We did an upgrade several years ago that did not go well, but Roche was very supportive, even though...
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Product
I use the product almost daily. I can quickly check certain results in the system every morning to...
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Product
We have an LIS. We don't have a big hospital system from a vendor like MEDITECH or Cerner. Certain...
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Relationship
The vendor's technical support is very good. I often talk about the vendor and their support. That...
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Operations, Product
The product is easy to use. It is very user friendly. It is easy for us to show the system to...
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Relationship
The vendor is good with proactivity. They have alerts and updates that they will send out as needed....
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Relationship, Product
It is important to me that I feel like I am getting good service from the vendor. I am able to log...
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Operations
The vendor is very good when it comes to avoiding charging for every little thing. If we need a...
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Relationship
We don't use phone support anymore because the vendor has a site for users to report their problems....
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Relationship, Product
Roche completely supports our organization’s integration goals. We have some third-party products,...
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Relationship, Product
Recently, we had some problems with the platform, and Roche came back to us and solved the problems....
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Operations
What went well with the implementation was the support. Anytime we had questions, Roche was there to...
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Relationship
Roche’s phone support team is amazing. They are very helpful. They are quick to solve our problems...
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Product
Things have been going well with cobas infinity POC solution. I don't have any concerns with the...
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Product
I would change a few things in cobas infinity POC solution. In some of the reports, I just need...
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