![KLAS Senior Insights Director - Kyle Chilton](https://klasresearch.com/files/assets/ourteam/Kyle-Chilton-824.jpg?preset=photo-employee-thumbnail-89)
Commentary Summary
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User Commentary
Operations
What went well with the implementation was the support. Anytime we had questions, Roche was there to...
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Relationship
Roche’s phone support team is amazing. They are very helpful. They are quick to solve our problems...
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Product
Things have been going well with cobas infinity POC solution. I don't have any concerns with the...
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Product
I would change a few things in cobas infinity POC solution. In some of the reports, I just need...
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Loyalty, Relationship
We have had a good relationship with Roche, and we have chosen to stay with them in the meantime to...
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Relationship
For all the routine devices and agreements we have made with Roche, they have kept their promises. I...
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Relationship, Product
Connecting things to the product is really smooth. Most of the connections are taken care of by...
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