cobas infinity POC solution (Global) Commentary
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Kyle Chilton
Senior Insights Director
KLAS Senior Insights Director - Kyle Chilton
 
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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

We started using this product because we needed connectivity with our point-of-care equipment and...

Jul 2023
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Manager

Relationship, Relationship

The vendor’s biggest strength is their service. We have a good working relationship with the vendor,...

Jul 2023
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Manager

Product, Product

I would tell others to go ahead and get the product because it is quite easy to use. Certain...

Jul 2023
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Manager

Relationship, Relationship

Most of the time, the vendor fulfills their promises if they can find solutions to our problems.

Jul 2023
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Manager

Loyalty, Loyalty, Product, Product

So far, the product is working right. If we are still using the vendor's brand in the future, we...

Jul 2023
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Manager

Operations, Operations, Product, Product

It took me probably a month or two to start seeing benefits from the product because in the...

Jul 2023
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Manager

Product, Product

The product has some flaws compared to what we had before, but we try to work around them and see...

Jul 2023
||
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

We selected Roche because of the wide experience that they have. Not only do they have experience in...

Jul 2023
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Manager

Product, Product, Product, Product

I would tell a prospective Roche customer that cobas infinity POC solution has a very easy interface...

Jul 2023
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Manager

Product, Product, Product, Product

Generally, cobas infinity POC solution works well and our end users like it, and one benefit of the...

Jul 2023
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Manager

Product, Product, Product, Product

There are certain things that we would like to do in cobas infinity POC solution. For example, there...

Jul 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Roche communicates well with us, we have regular meetings with our representatives, and our training...

Jul 2023
||
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

When we are swapping from one system to another, there are really no benefits, but there are no...

Jul 2023
||
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Manager

Product, Product

The downside we had with the older version of the product was that when we got a lot of data over...

Jul 2023
||
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Manager

Product, Product

The key thing for us with cobas infinity POC solution is the quality assurance function. The system...

Jul 2023
||
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Manager

Product, Product

Other companies offer home-based point-of-care testing. However, I think Roche is the only local...

Jul 2023
||
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Manager

Product, Product

It is important that we emphasize the medical device IT policy. For anyone who engages with Roche,...

Jul 2023
||
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Analyst/Coordinator

Product, Product

We have connections with multiple devices. Roche has a lot of potential, and we think they are doing...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

I work with the program daily and don't have many problems with it. I didn't have problems with the...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

We can connect third-party solutions to cobas infinity POC solution. However, it can be hard to...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche’s customer service is pretty neat. One of our contacts will email us back almost anytime. That...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product, Product, Product, Product, Product, Product, Product

The solution has an LMS where we can implement automatic reminders. When someone's certification is...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche tries to stay in touch and give us the feeling that we are welcome. It sometimes feels like...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

In the past, the main person from Roche who knew everything in the IT world was never available. We...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Roche told us they didn't support their old solution anymore, so we had to switch to cobas infinity...

Jun 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

At the time that we decided on Roche, they had the best middleware possibilities and middleware...

Jun 2023
||
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Manager

Operations, Operations, Operations, Operations

I would advise customers to take the implementation one step at a time. The first step is to have...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship

The key strengths of the vendor are the quality and stability of the system and the continual...

Jun 2023
||
(0)
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Manager

Product, Product, Product, Product

When we upgraded to the current software version, there were some problems concerning the...

Jun 2023
||
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Director

Loyalty, Loyalty

We selected Roche because the performance of their product’s meter is far superior to other...

Jun 2023
||
(0)
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Director

Product, Product

To be successful with the solution, people need to be open minded about the application's abilities....

Jun 2023
||
(0)
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Director

Relationship, Relationship

The vendor’s main strength is their customer service. They are always there when we need them.

Jun 2023
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