cobas infinity POC solution (Global) Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Operations
Roche's implementation services were reasonably good. There were always problems, but they would get...
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Relationship
Roche is at the same level as their competitors, and they deliver. The system is quite stable. There...
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Loyalty
I think Roche is working on some solutions that will be able to link machines that are outside of...
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Loyalty
Whether cobas infinity POC solution is part of our long-term plans will depend on how a tender works...
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Product
cobas infinity POC solution is a good product. There is much evolution in it, and the system's ease...
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Value
Roche's charges are unreasonable. The vendor will usually avoid charging for every little thing, and...
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Loyalty
Things are good with Roche. I expect that we will switch from our current glucometers to the new...
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Operations
My staff members don't really have much contact with this solution, but I have shown it to them a...
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Relationship
The people we work with from Roche have been good to work with as we have implemented new software...
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Relationship, Operations
Sometimes, Roche will tell us that we need to upgrade different things, but they shouldn't assume...
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Culture
Sometimes we have a little bit of an issue with our sales representative. They are not bad, but...
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Operations
The training I got when Roche initially implemented the solution was good because they tailored it...
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Relationship
The phone support from Roche has always been excellent. The vendor is also very good about sending...
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Relationship, Product
I have been quite happy with Roche. cobas infinity POC solution is very good. I find the meters...
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Operations
We did an upgrade several years ago that did not go well, but Roche was very supportive, even though...
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