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Sapphire Cloud Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

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User Commentary

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CIO

Someone engaging with Sapphire Health should make sure they are ready and have their ducks in a row,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

There was nothing that Sapphire Health could have done better; it was a dream engagement for us....

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

With Sapphire Health, I expected my people to not have to manage another cloud provider, and that is...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Sapphire Health is available day and night. We have a long-term contract with them. One of the...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CIO

Regarding migration work, Sapphire Health does not do anything outside of Epic's infrastructure. I...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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CIO

We can blindly trust Sapphire Health. We are a relatively small organization. When I went to our...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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CIO

We saw outcomes from working with Sapphire Health very quickly. We completed a complex upgrade, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Usually when I work with a firm, we spend the first one or two years building the relationship. At...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CIO

Sapphire Health exceeded our expectations. With other vendors, we often have checkpoint...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

The scope with Sapphire Health is mainly Epic infrastructure and everything in between. Sapphire...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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CIO

The specific outcomes we expected to achieve with Sapphire Health were the availability and...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CIO

Sapphire Health has added experienced team members when needed as new technologies have emerged,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

I think Sapphire Health needs to invest in a stronger marketing team. Right now, most of their...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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CIO

Sapphire Health has completed this type of migration so many times that they have a repeatable...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Sapphire Health readjusted and incurred extra costs to meet our long-term objectives, even though...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Sapphire Health is specific to Epic. We wish we could have engaged them multiple times if they...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

There was an expectation that the automation would reuse AWS-specific templates that Sapphire Health...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Sapphire Health really knocked it out of the park. Sapphire Health exceeded our expectations. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There were times when Sapphire Health and our team were not communicating because we were waiting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

A customer engaging with Sapphire Health for the first time should just be clear about what they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The project management from Sapphire Health was excellent. We have our own enterprise project...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

One thing I was worried about with this project was that it was my engineers' first experience with...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Epic has a template for the implementation that takes a certain number of weeks, but with Sapphire...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We chose Sapphire Health because we were introduced to them by another vendor and because they were...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The Epic-specific depth of knowledge is a key strength for Sapphire Health. We like Sapphire Health...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We chose Sapphire Health because we really liked their approach, methodology, and communication....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We did not have the typical or recommended timeline for an Epic migration, but Sapphire Health did a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Someone engaging with Sapphire Health should make sure that they don't assume that they know better...

Comment Tone Neutral
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

Communication is definitely a key strength of Sapphire Health, and their knowledge of Epic and AWS...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Sapphire Health could have challenged us a little more on some of the direction that we were taking...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Sapphire Health's staff is very knowledgeable. The firm has a lot of depth and has Epic experts....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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