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Savista RCM Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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Commentary Summary

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User Commentary

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Director

Relationship, Relationship

Savista has implemented some things, like high-dollar or aged accounts, that I don't think have been...

Oct 2023
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Director

Loyalty, Operations

My decision to buy Savista’s services again would depend on how the contract and workflow were...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

The firm’s long-term staff is good, but the ones that are new don’t get a whole lot of training or...

Oct 2023
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Director

Relationship, Relationship, Services, Services

The best part about Savista is their ability to take the accounts off of our hands because we have...

Oct 2023
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Director

Relationship, Relationship, Services, Services

Savista is still struggling with knowing when to appropriately let go of the A/R and make...

Oct 2023
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Director

Relationship, Relationship

The firm hasn't had a whole lot of turnover, but when Savista does have turnover, it seems to...

Oct 2023
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Director

Operations

My biggest point of recommendation for Savista is assessing who from their organization is a...

Aug 2023
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Director

Relationship, Services

Savista is extremely flexible. They are flexible in their pricing strategy and contingency fees, and...

Aug 2023
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VP/Other Executive

Operations

We do not have good self-serve training tools handy from Savista when we have new leaders come on to...

Aug 2023
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VP/Other Executive

Relationship

Access to global resources and knowledge is something that Savista does really well. The global...

Aug 2023
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VP/Other Executive

Relationship

Savista fills our needs, but our leaders are not raving about how great they are. They get the job...

Aug 2023
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VP/Other Executive

Services

Savista does not exceed expectations in the billing office or the coding area. They meet our...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Savista struggles at times to scale up when we have a need. They want to have the volume and do...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations

We sometimes find ourselves having to micromanage the firm instead of them being our partner. For...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Savista has done well in giving us actionable information. They respond to any hang-ups we have....

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Savista has had some turnover in their management. As with anything, when a company changes...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

Due to certain aspects of our project, we agreed to use offshore resources. Although there were some...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

Savista has been very willing to adjust on the fly based on our changing needs. We have been able to...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

Savista has the ability to ingest our information quickly and assist us in collecting A/R. However,...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Savista has assisted us in some difficult times to produce results in areas where we did not have...

Jul 2023
||
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Director

Relationship, Relationship, Relationship

I would like Savista to share opportunities or lessons learned. If I tell them that a policy has...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

The resources from Savista are great at execution. I give them some direction, and they are on top...

May 2023
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Director

Relationship, Relationship, Relationship

I let Savista know when we are taking on new business, and they meet that; there is no gap. They can...

May 2023
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(0)
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Director

Relationship, Relationship, Relationship

We occasionally get feedback from our internal department of accounts that the people from Savista...

May 2023
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Director

Relationship

There is one particular person with Savista RCM who tries their very best, and that person is very...

Dec 2022
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(0)
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Director

Loyalty, Value

We are leaving Savista RCM. The firm is very apologetic, and they understand why. They have admitted...

Dec 2022
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(0)
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Director

Value

The firm does not avoid charging us. We have had to actually assign somebody to look through all of...

Dec 2022
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(0)
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Director

Loyalty, Relationship

I had previous experience with nThrive, and they were absolutely fantastic. So when I got to my...

Dec 2022
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