Savista RCM Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
There are some areas that become a bit more difficult with Savista, especially when it comes to...
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Relationship
I have had a really great experience with Savista, and we have a really good relationship with them....
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Relationship
Savista is just meeting expectations; they aren't necessarily going above and beyond. The firm's...
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Relationship, Services
One concern with Savista is quality audits. They do their own quality audits, which might not...
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Services
One of our pain points is that we utilize another vendor's system for our work driver, and Savista...
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Relationship
For the most part, Savista is super open if I find an area of opportunity. I meet with someone from...
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Services
I'm not part of the invoicing with Savista, but our contract is pretty ironclad. It is based on...
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Relationship, Relationship, Services, Services
With Savista, we have some good pieces. The coding side is going well. Savista has some quality...
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Loyalty, Loyalty, Relationship, Relationship
Savista has multiple teams for a bigger hospital business approach, but the firm needs to adapt to...
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Relationship, Relationship
Some of Savista’s staff work in our EHR, and some don’t. What Savista is used to doing with their...
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Relationship, Relationship, Services, Services
There are so many different teams, and it is crucial that those teams connect with each other...
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Relationship, Relationship, Value, Value
Savista’s services are very costly, and a lot of billing things are pushed back to us to complete...
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Services, Services
One of the biggest downfalls with Savista is transitions of leaders without the handoff of key...
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Relationship, Relationship, Relationship, Services, Services, Services
Things are slow moving with Savista. They rarely meet the deadline goals they set.
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Relationship, Relationship, Relationship, Services, Services, Services
Many of the Savista employees seem uninformed or unknowledgeable about our facility.
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Relationship, Relationship
Savista has had some hires within the last year or two who replaced folks who had been there for...
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Relationship, Relationship, Services, Services
Savista needs to work on knowing our system in general, like knowing our book of business and the...
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Relationship, Relationship
While Savista may be quick to get back to us and may want to fix things, our team has to identify...
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Operations, Operations, Services, Services
We had a lot of challenges when Savista had a system go-live that trailed months and months down the...
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Relationship, Relationship
Savista has implemented some things, like high-dollar or aged accounts, that I don't think have been...
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Loyalty, Operations
My decision to buy Savista’s services again would depend on how the contract and workflow were...
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Relationship, Relationship, Operations, Operations
The firm’s long-term staff is good, but the ones that are new don’t get a whole lot of training or...
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Relationship, Relationship, Services, Services
The best part about Savista is their ability to take the accounts off of our hands because we have...
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Relationship, Relationship, Services, Services
Savista is still struggling with knowing when to appropriately let go of the A/R and make...
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Relationship, Relationship
The firm hasn't had a whole lot of turnover, but when Savista does have turnover, it seems to...
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Operations
My biggest point of recommendation for Savista is assessing who from their organization is a...
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Relationship, Services
Savista is extremely flexible. They are flexible in their pricing strategy and contingency fees, and...
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Operations
We do not have good self-serve training tools handy from Savista when we have new leaders come on to...
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Relationship
Access to global resources and knowledge is something that Savista does really well. The global...
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Relationship
Savista fills our needs, but our leaders are not raving about how great they are. They get the job...
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Services
Savista does not exceed expectations in the billing office or the coding area. They meet our...
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Loyalty, Loyalty, Relationship, Relationship
Savista struggles at times to scale up when we have a need. They want to have the volume and do...
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Relationship, Relationship, Operations
We sometimes find ourselves having to micromanage the firm instead of them being our partner. For...
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Relationship, Relationship, Relationship, Relationship
Savista has done well in giving us actionable information. They respond to any hang-ups we have....
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Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
Savista has had some turnover in their management. As with anything, when a company changes...
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Loyalty, Loyalty, Loyalty, Loyalty
Due to certain aspects of our project, we agreed to use offshore resources. Although there were some...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
Savista has been very willing to adjust on the fly based on our changing needs. We have been able to...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
Savista has the ability to ingest our information quickly and assist us in collecting A/R. However,...
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Relationship, Relationship, Relationship, Relationship
Savista has assisted us in some difficult times to produce results in areas where we did not have...
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Relationship, Relationship, Relationship
I would like Savista to share opportunities or lessons learned. If I tell them that a policy has...
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Relationship, Relationship, Relationship
The resources from Savista are great at execution. I give them some direction, and they are on top...
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Relationship, Relationship, Relationship
I let Savista know when we are taking on new business, and they meet that; there is no gap. They can...
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Relationship, Relationship, Relationship
We occasionally get feedback from our internal department of accounts that the people from Savista...
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