Savista RCM Extended Business Office Commentary
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Mollie Hunt
Research Director
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User Commentary

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Director

Relationship, Services

There are some areas that become a bit more difficult with Savista, especially when it comes to...

Mar 2024
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Director

Relationship

I have had a really great experience with Savista, and we have a really good relationship with them....

Mar 2024
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Director

Relationship

Savista is just meeting expectations; they aren't necessarily going above and beyond. The firm's...

Mar 2024
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Director

Relationship, Services

One concern with Savista is quality audits. They do their own quality audits, which might not...

Mar 2024
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Director

Services

One of our pain points is that we utilize another vendor's system for our work driver, and Savista...

Mar 2024
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Director

Relationship

For the most part, Savista is super open if I find an area of opportunity. I meet with someone from...

Mar 2024
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Director

Services

I'm not part of the invoicing with Savista, but our contract is pretty ironclad. It is based on...

Mar 2024
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Director

Relationship, Relationship, Services, Services

With Savista, we have some good pieces. The coding side is going well. Savista has some quality...

Jan 2024
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Director

Loyalty, Loyalty, Relationship, Relationship

Savista has multiple teams for a bigger hospital business approach, but the firm needs to adapt to...

Jan 2024
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Director

Relationship, Relationship

Some of Savista’s staff work in our EHR, and some don’t. What Savista is used to doing with their...

Jan 2024
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Director

Relationship, Relationship, Services, Services

There are so many different teams, and it is crucial that those teams connect with each other...

Jan 2024
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Director

Relationship, Relationship, Value, Value

Savista’s services are very costly, and a lot of billing things are pushed back to us to complete...

Jan 2024
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Director

Services, Services

One of the biggest downfalls with Savista is transitions of leaders without the handoff of key...

Jan 2024
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CFO

Relationship, Relationship, Relationship, Services, Services, Services

Things are slow moving with Savista. They rarely meet the deadline goals they set.

Dec 2023
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CFO

Relationship, Relationship, Relationship, Services, Services, Services

Many of the Savista employees seem uninformed or unknowledgeable about our facility.

Dec 2023
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Manager

Relationship, Relationship

Savista has had some hires within the last year or two who replaced folks who had been there for...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

Savista needs to work on knowing our system in general, like knowing our book of business and the...

Dec 2023
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Manager

Relationship, Relationship

While Savista may be quick to get back to us and may want to fix things, our team has to identify...

Dec 2023
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Manager

Operations, Operations, Services, Services

We had a lot of challenges when Savista had a system go-live that trailed months and months down the...

Dec 2023
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Director

Relationship, Relationship

Savista has implemented some things, like high-dollar or aged accounts, that I don't think have been...

Oct 2023
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Director

Loyalty, Operations

My decision to buy Savista’s services again would depend on how the contract and workflow were...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

The firm’s long-term staff is good, but the ones that are new don’t get a whole lot of training or...

Oct 2023
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Director

Relationship, Relationship, Services, Services

The best part about Savista is their ability to take the accounts off of our hands because we have...

Oct 2023
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Director

Relationship, Relationship, Services, Services

Savista is still struggling with knowing when to appropriately let go of the A/R and make...

Oct 2023
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Director

Relationship, Relationship

The firm hasn't had a whole lot of turnover, but when Savista does have turnover, it seems to...

Oct 2023
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Director

Operations

My biggest point of recommendation for Savista is assessing who from their organization is a...

Aug 2023
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Director

Relationship, Services

Savista is extremely flexible. They are flexible in their pricing strategy and contingency fees, and...

Aug 2023
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VP/Other Executive

Operations

We do not have good self-serve training tools handy from Savista when we have new leaders come on to...

Aug 2023
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VP/Other Executive

Relationship

Access to global resources and knowledge is something that Savista does really well. The global...

Aug 2023
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VP/Other Executive

Relationship

Savista fills our needs, but our leaders are not raving about how great they are. They get the job...

Aug 2023
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VP/Other Executive

Services

Savista does not exceed expectations in the billing office or the coding area. They meet our...

Aug 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Savista struggles at times to scale up when we have a need. They want to have the volume and do...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations

We sometimes find ourselves having to micromanage the firm instead of them being our partner. For...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Savista has done well in giving us actionable information. They respond to any hang-ups we have....

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Savista has had some turnover in their management. As with anything, when a company changes...

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

Due to certain aspects of our project, we agreed to use offshore resources. Although there were some...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

Savista has been very willing to adjust on the fly based on our changing needs. We have been able to...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

Savista has the ability to ingest our information quickly and assist us in collecting A/R. However,...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Savista has assisted us in some difficult times to produce results in areas where we did not have...

Jul 2023
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Director

Relationship, Relationship, Relationship

I would like Savista to share opportunities or lessons learned. If I tell them that a policy has...

May 2023
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Director

Relationship, Relationship, Relationship

The resources from Savista are great at execution. I give them some direction, and they are on top...

May 2023
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Director

Relationship, Relationship, Relationship

I let Savista know when we are taking on new business, and they meet that; there is no gap. They can...

May 2023
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Director

Relationship, Relationship, Relationship

We occasionally get feedback from our internal department of accounts that the people from Savista...

May 2023
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