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ScribeEMR Virtual Scribes Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
ScribeEMR is consistent and accurate, and they always find solutions to anything we throw at them....
I consider ScribeEMR to be a partner of ours. That has always been important to me in terms of...
ScribeEMR has a lot of services, and if they notice that we are getting a lot of calls from patients...
I like the personal contact with ScribeEMR's virtual scribes. They actually get to know the...
The impact of using ScribeEMR's virtual scribes is that there is actually a note when a provider...
There is a language barrier with our virtual scribe from ScribeEMR because they are foreign, so...
The account managers from ScribeEMR are excellent. They are responsive and very involved. They...
I really value the collaboration we have with ScribeEMR. I can reach out anytime with questions or...
A small number of our providers use ScribeEMR. That said, their efficiency and quality are high,...
With ScribeEMR, it is very rare that anything changes for us. Additionally, the service is simple...
I would use ScribeEMR's services again if it were in our price range, but the price difference is so...
We essentially didn't have any turnover with the virtual scribes. I stayed with the same person the...
ScribeEMR helped me see my family more. The impact that the firm's scribe service had on clinician...
Due to the outcomes we have seen from ScribeEMR, we have happy providers and fewer claims being held...
We quite often have connection problems with our ScribeEMR scribes. I don’t know whose fault that...
I have overheard one of my providers having to explain more to a ScribeEMR scribe after a visit and...
I like the people I have talked to at ScribeEMR. They are really nice people, and they are easy to...
There might be an opportunity for the cost of ScribeEMR to be lowered. I know that they are remote...
The firm's customer service and willingness to work with our organizational needs were outstanding.
We have some scribes from ScribeEMR, and one is much better than the others. We have a lot of errors...
Using ScribeEMR's scribe services, we have definitely seen improved same-day closures on some notes....
ScribeEMR has a flat rate for the virtual scribe. But since one of our doctors is working a lot, the...
There was a learning curve, but ScribeEMR has consistently exceeded our expectations. The scribes...
With ScribeEMR, we have had less physician burnout and more patients seen. Because of that, we have...
ScribeEMR consistently exceeded our expectations, but we had to club them like baby seals at the...
We can collaborate with the ScribeEMR's leadership. They are receptive to accepting our concerns,...
I think we are on the cusp of the service providing a high impact. The impact from the firm has been...
We have seen better throughput and a more efficient use of everybody's time with the on-site staff...
Commentary Summary
Comment Type Breakout