SES Notify Commentary

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SES Notify was implemented for a quality requirement. The solution meets the needs for electronic...

Secure Exchange Solutions (SES) seems to be pretty proactive in customer service. The vendor has...

I still struggle with some of how SES Notify functions and operates. We were just told to turn it on...

In the time that we've worked with the vendor, they've had good support and ease of use compared to...

SES Notify is kind of expensive for what we do.

SES Notify is hardly ever down, and it is really seamless. When something does go down, it is...

My IT team worked with SES on training, and they are very good. There isn't a lot to train on...

I have nothing bad to say about SES. When we have problems, they respond to us instantly. They do...

From an implementation standpoint, we haven't really had any issues. The system was very smooth. SES...

There are a couple of areas that I think we are looking at supporting, but Secure Exchange Solutions...

Secure Exchange Solutions avoids charging for every little thing. We pay an annual fee. I feel like...

We only use SES Notify for one thing. The vendor hasn't delivered new technology, and we haven't...

The system works. It is very stable though. If there were an issue, I don't think the vendor would...

I would buy SES Notify again. Everything we have received has been great for the price. However, SES...

We just did some retraining on SES Notify. And Secure Exchange Solutions was very good on that....

I like SES Notify's seamless communication with outside providers. The functionality that Secure...

Normally with Secure Exchange Solutions, things get resolved relatively quickly.

Supporting our integration goals is one of the primary things that SES Notify does. It is not super...

The end users don't deal with SES Notify so much because it is a back-end product, but for our...

SES Notify's rollout was pretty good. We can send specific feeds to Secure Exchange Solutions. We...

Secure Exchange Solutions runs very smoothly day to day, and we rarely need to interact with it.

On the technical side of Secure Exchange Solutions, I would like to see more management and...

We are in a queue with other clients, and so even when we have narrower timelines, we may be at the...

I would continue to use Secure Exchange Solutions' program. The vendor definitely has a spot in this...

Secure Exchange Solutions' software does a really good job of scrubbing out things that are not...

Right now, Secure Exchange Solutions is giving us the things that we need. They have been very easy...

Secure Exchange Solutions is extremely customer- and client-oriented. They are very focused on how...

Secure Exchange Solutions' work is part of our process. We plan for use of Secure Exchange...

Secure Exchange Solutions has been very good in terms of negotiating. Something didn't work out for...

Secure Exchange Solutions' pricing model is a challenge for us. As they operationalized their...

Secure Exchange Solutions does a good job, but there are a lot of other options out in the market...

One wish-list item I want to have in SES Notify is a dashboard or a visual UI. Things that would...

SES Notify’s patient matching that they are using is less than desired, but it does the basics. The...

SES Notify isn’t super complicated, so I don't really know that ongoing training is needed. I don't...

SES Notify has always been tried and true. Secure Exchange Solutions is a solid organization. We...

Secure Exchange Solutions could have improved implementation in just overall documentation. I think...

We get regular updates to the direct addresses for SES Notify, so upgrades are pretty seamless from...

SES Notify helps us share patient-visit information with other providers electronically, even if...

SES Notify works well with the EHR. Secure Exchange Solutions provides the direct addresses. When we...

The Secure Exchange Solutions support is outstanding. Our customer success manager is very...

Years ago, we wanted to implement an encounter notification solution, so we did an RFP with multiple...

As we use applications, we learn how they function over time. The vendor had done studies on their...

SES Notify works and provides a good service. It helps with knowing when patients have hospital...

SES Notify is lacking. It is limited in how the vendor can provide alert output files. The vendor...

The support hasn't been great. Secure Exchange Solutions has handed our account to several project...

The vendor helped us stand SES Notify up, but then they wanted to charge us for recurring...

We have a different relationship with the new vendor we are moving to who already provides good...

We haven't talked to any of the executives in quite some time. We need to escalate things to them to...

I don't think a vendor should charge people for the setup of the service if the vendor isn't giving...

The training wasn't the greatest. For the way that we are using the system, we have to have...

Making the system easier to use comes down to the data normalization. The vendor has made a lot of...

I'm not sure the areas where SES Notify is not meeting my needs are completely within Secure...

Secure Exchange Solutions is not only pretty cutting-edge but also willing to take ideas from us. If...

Secure Exchange Solutions is fantastic. Their web support has been fantastic. Also, I have worked...

Secure Exchange Solutions has greatly improved in terms of proactive service over the years. Because...

Secure Exchange Solutions could have an easier plug-and-play solution to help with some of the...

I have and will continue to offer SES Notify to others. It is a unique solution. There are other...

The training that we have to do is very minimal. It is very hands-off for us. It is basically just...

We primarily use the product because of federal mandates, and it does what it needs to. We have...

The vendor is very reputable. I like everything they do, and they are very helpful. They always...

We had one small project with SES Notify, and it worked pretty well.

We probably wouldn’t buy SES Notify again because we don't have a need for a platform like it...

Some things had relatively high costs for implementation with Secure Exchange Solutions. We got to...

Secure Exchange Solutions is pretty detailed about use cases and getting them live. I don't think...

Secure Exchange Solutions has always been involved. We have account representatives and people who...