Bookmark

MobileView (Hardware & Software) Commentary
Filtered view: All

Subject Expert
Mark Allphin
Senior Vice President of Engagement
KLAS Senior Vice President of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:
 Download as Excel

Manager

The biggest issue has been failover and patching. Securitas Healthcare told us they supported the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Some of our dissatisfaction has to do with the product design. MobileView requires a generic login,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The support team has been responsive and has been trying to help, but we've been struggling to get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Our sales representative is awesome. They have worked with us on cost savings, helped us through...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

 or  to see details.

Manager

We've had a lot of implementation and ongoing issues. If we run into a complicated issue, we look to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

The innovation is there, but it's really just about the execution. There hasn't been much innovation...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

Before we built our new facility, we strictly used our RTLS to track pumps, beds, and other medical...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

MobileView gives us the opportunity to track items that are normally lost or that we can't keep up...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I like Securitas Healthcare’s willingness to train on different levels. For example, they came...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have never had a case where the vendor's support team hasn't been responsive. There have been some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

MobileView meets all of our needs for active technology. We are looking into passive technology....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

MobileView is costly, but for what it does, it is worth the cost. If we have a refrigerator with a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

What I would tell an organization about Securitas Healthcare is to really develop a partnership with...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Director

Securitas Healthcare needs to be more supportive. When we've had issues, we've done everything we've...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We've decided to move to a different product for asset tracking, and that product will include...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Securitas Healthcare has always been a good partner in support and sales.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We've had a couple of times when we've set some things up with Securitas Healthcare, and then they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The training from Securitas Healthcare was good. It's been a long time since we've had the initial...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

We got a good product for a very low cost for what we were after. I don't have any major concerns....

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I've already recommended Securitas Healthcare a few times. MobileView has been great for minimizing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Probably the biggest challenge over the last couple of years is that Securitas Healthcare may need...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Manager

From what we've seen with MobileView, we look at not just the hardware functionality but also the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

A lot of the training that my team receives for MobileView is when we go through Securitas...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

I really hope that Securitas Healthcare will be able to improve some of their products in terms of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Our footprint is still pretty small right now. But in one of the major departments where we did...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

When looking at an RTLS vendor, one of the main drivers is the infrastructure. How is it a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

Although there are shortcomings with certain functionalities or hardware, Securitas Healthcare does...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Securitas Healthcare just came out with some new devices that use normal AA batteries versus half-AA...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Securitas Healthcare has been great to work with. MobileView is a good product, but we have to pay...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I’m always scared to call Securitas Healthcare's customer support people because I sometimes feel...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

There are so many use cases for MobileView. We can just do whatever we can dream up. We use several...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

MobileView is definitely part of our long-term plans, but not necessarily in the way we have it...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

Recently, we had an issue with MobileView where a facility's tag stopped responding, and during...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Securitas Healthcare's training is good. I also appreciate that the vendor offers yearly conferences...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

MobileView definitely drives tangible outcomes. It does that with both asset management and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The main thing that needs improvement is MobileView's overall cost. We replace batteries and other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Securitas Healthcare charges for every little thing, but that is part of their model. Even so, they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have regularly scheduled meetings with Securitas Healthcare where they will ask whether we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

​