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MobileView (Hardware & Software) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The biggest issue has been failover and patching. Securitas Healthcare told us they supported the...
Some of our dissatisfaction has to do with the product design. MobileView requires a generic login,...
The support team has been responsive and has been trying to help, but we've been struggling to get...
Our sales representative is awesome. They have worked with us on cost savings, helped us through...
We've had a lot of implementation and ongoing issues. If we run into a complicated issue, we look to...
The innovation is there, but it's really just about the execution. There hasn't been much innovation...
Before we built our new facility, we strictly used our RTLS to track pumps, beds, and other medical...
MobileView gives us the opportunity to track items that are normally lost or that we can't keep up...
I like Securitas Healthcare’s willingness to train on different levels. For example, they came...
I have never had a case where the vendor's support team hasn't been responsive. There have been some...
MobileView meets all of our needs for active technology. We are looking into passive technology....
MobileView is costly, but for what it does, it is worth the cost. If we have a refrigerator with a...
What I would tell an organization about Securitas Healthcare is to really develop a partnership with...
Securitas Healthcare needs to be more supportive. When we've had issues, we've done everything we've...
We've decided to move to a different product for asset tracking, and that product will include...
Securitas Healthcare has always been a good partner in support and sales.
We've had a couple of times when we've set some things up with Securitas Healthcare, and then they...
The training from Securitas Healthcare was good. It's been a long time since we've had the initial...
We got a good product for a very low cost for what we were after. I don't have any major concerns....
I've already recommended Securitas Healthcare a few times. MobileView has been great for minimizing...
Probably the biggest challenge over the last couple of years is that Securitas Healthcare may need...
From what we've seen with MobileView, we look at not just the hardware functionality but also the...
A lot of the training that my team receives for MobileView is when we go through Securitas...
I really hope that Securitas Healthcare will be able to improve some of their products in terms of...
Our footprint is still pretty small right now. But in one of the major departments where we did...
When looking at an RTLS vendor, one of the main drivers is the infrastructure. How is it a...
Although there are shortcomings with certain functionalities or hardware, Securitas Healthcare does...
Securitas Healthcare just came out with some new devices that use normal AA batteries versus half-AA...
Securitas Healthcare has been great to work with. MobileView is a good product, but we have to pay...
I’m always scared to call Securitas Healthcare's customer support people because I sometimes feel...
There are so many use cases for MobileView. We can just do whatever we can dream up. We use several...
MobileView is definitely part of our long-term plans, but not necessarily in the way we have it...
Recently, we had an issue with MobileView where a facility's tag stopped responding, and during...
Securitas Healthcare's training is good. I also appreciate that the vendor offers yearly conferences...
MobileView definitely drives tangible outcomes. It does that with both asset management and...
The main thing that needs improvement is MobileView's overall cost. We replace batteries and other...
Securitas Healthcare charges for every little thing, but that is part of their model. Even so, they...
We have regularly scheduled meetings with Securitas Healthcare where they will ask whether we have...
Commentary Summary
Comment Type Breakout