Safety, Risk, and Compliance Solutions Commentary

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The support provided by Performance Health Partners exceeds expectations. They are available and...

Sentact has always been worth every penny. The support and training are on demand, and they get...

We have more reporting with Safety, Risk, and Compliance Solutions because it's easy. We have heard...

Training for Safety, Risk, and Compliance Solutions is always available. If we need to pull up the...

We have departments asking for what we can add for them. There are some things that we would...

Some capabilities that Sentact has delivered that have been impactful include some functions in...

With Safety, Risk, and Compliance Solutions, we have measurable data. We're able to work on some...

Our experience with the system has been really good. We can be hands on and make immediate changes....

Our communication has been great with Sentact. We noticed during the transition to Sentact that...

By using Safety, Risk, and Compliance Solutions, we have been able to increase the quality and...

Not only does Sentact train us in a live environment when we're first launching, but they also have...

I have never experienced the level of responsiveness in any product or any group we've ever used...

We appreciate being able to create dashboards in Safety, Risk, and Compliance Solutions for data...

I actually have recommended Sentact on a number of occasions. talked to people who are interested in...

The team that I have worked with from Sentact is exceptional at understanding what we're trying to...

Sentact is fantastic. They really are responsive, and they don't just hand us their product and tell...

With Safety, Risk, and Compliance Solutions, one of the things that is really important in the...

My advice to Sentact would be to keep doing what's been working and be mindful of the importance of...

There are always some limitations with the function of Safety, Risk, and Compliance Solutions....

I like that I can quickly pull up reports, but I'm frustrated with the reports. I can't seem to get...

What's going well with Safety, Risk, and Compliance Solutions is that the forms are easy to fill...

If I were to move to another system, it would be because of this frustration I have with the...

Sentact is wonderful to work with. I have no problem with their product or their customer service....

The outcome we’ve achieved from using the solution is that people are reporting. Before, we were...

We had the old Safety, Risk, and Compliance Solutions platform first, and then we moved to the new...

Sentact is always attentive. They respond pretty much right away, and they always have a solution....

We pretty much use Safety, Risk, and Compliance Solutions to track incidents. Right now, we're truly...

Sentact definitely takes a lot of time explaining things. I haven't attended a training in a while,...

Sentact has been doing very well at communicating changes, walking us through changes, and preparing...

We are totally happy with the application. It gives us exactly what we need. We use the product to...

The tool works as advertised and as presented. Sentact does what they said they would do, and they...

We like the quantity of admin privileges we can have. With our other system, multiple people...

If people are considering working with Sentact, my advice is to be transparent with them and tell...

Sentact is very responsive. They get back to us within 24 hours, and if I ask them to build...

The everyday user has an easy time using Safety, Risk, and Compliance Solutions. It's just a matter...

The implementation of Safety, Risk, and Compliance Solutions was very good. During the...

Using Safety, Risk, and Compliance Solutions has been a very good experience for us. People are...

I replaced our previous vendor with Sentact. And I looked at another vendor's program because I use...

We are able to upload from the system directly to our Patient Safety Organization (PSO). That's been...

We now have Safety, Risk, and Compliance Solutions on all of our employees' phones. There's an app...

Probably the only issue I would like to see improved is a better feedback loop for people who enter...

We would like the system to be more integrated with our EHR, and we're still working on that with...

A lot of Safety, Risk, and Compliance Solutions is independent now because Sentact has taught us the...

We looked at a lot of solutions, and many of them were quite pricey and much more geared toward...

If we could make it so that Sentact could integrate with our EHR, that would be great. It would...

We would work with Sentact again. Our bigger issue is with internal support than it is with the...

Sentact is okay. I don't know that we could say we have a partnership with them. They're helpful,...

There were certain things, specifically root cause analyses, that we wanted to do in the system, but...

Sentact came to us, and we went to them, and we really did work in tandem to develop and build out...

Since Sentact took over Performance Health Partners, there hasn't been a lot of conversation about...

By using the product, we've been able to track trends of our incidents, complaints, and employee...

Anytime we've had issues, Sentact has immediately resolved them for us. Anytime there's a new data...

If we have problems, Sentact resolves them quickly. We haven't had any issues lately, so that's...

We chose Sentact because their solution just seemed like it was ideal for healthcare and for our...

For HR, Sentact has added exit surveys. It’s a new capability because we haven't been using it for...

I just wish that our trainer from Sentact had understood that they could have been a little slower...

Sentact's product is super strong. I don't know what their road map is, so they may want to...

I would advise Sentact to keep the same focus on customers that the previous owner did with...

I have recommended Sentact over and over. I would run to them as quickly as possible. There is a...

Sentact has enabled the efficiency of staff in entering information into an electronic system. The...

Using Sentact, we have achieved much higher staff and leader satisfaction. We have seen improved...

The person we worked with originally was very open to working with us on pricing, so the vendor was...

We've not had a lot of work with the vendor since the beginning and going live, but they were really...

The only reason I don't give the vendor a top score for the solutions' capabilities is that I want...

Safety, Risk, and Compliance Solutions is one of the best products we've ever invested in, in my opinion....

From using Sentact, we've increased our safety event reporting significantly. Also, the reports...

I love that Sentact's system is seemingly easy to use, although I do have team members who are...

The limitations that we have in Sentact's system are based on what our leaders decided. Those...

Sentact hasn’t delivered anything that has been particularly impactful. There are things I've asked...

Sentact's system is pretty easy to use, but there are nuanced things that take a while to figure out...

I asked Sentact to help me build a feature recently that would help us with specific needs at our...

Safety, Risk, and Compliance Solutions works just fine the way it is. The software is fantastic.

In the past, Sentact allowed me to build what I needed. This has helped us reduce falls and medical...

I'm getting no support from Sentact. In the past, my representatives checked in on me fairly...

When Sentact was Performance Health Partners, I got a regular email inviting me to join a training...

Sentact has helped us identify some gaps in training, as well as some patterns that we need to pay...

Everything with Sentact has been very positive. The vendor hasn't charged us extra for anything. If...

I've been dealing with our support person since day one with Sentact, and they're fabulous. We get a...

We would like more in-depth training from Sentact. They're very good with general things, but we...

Basically, the vast majority of the outcomes are related to recording client incidents. We're using...

I would like a better reporting system in Safety, Risk, and Compliance Solutions. I'm not able to...

Sentact has always been very good with their help desk and answering questions. We have a good...

We were doing a lot of work on paper, but now we have an EHR, so that is extremely helpful. Sentact...

We started working with some people at Sentact who have been outstanding in answering questions,...

If we were in closer proximity to Sentact, we could get better training on using the system. The...

We have a unique organization, so there is no solution that meets our needs specifically, even...

The vendor is very responsive and helpful if we need anything. They have ongoing education all the...

The program has given us a way to look at information much better, clearer, and more quickly. We...

With Sentact’s initial training implementation, they worked with us and did a very good job. For...

When it comes to support from Sentact, the support tickets we submit are usually completed the same...

We don’t have as much of a voice in future development with Sentact as with other vendors, but they...

Sentact is providing us with an incident reporting platform, but their reporting features could be a...

With the solution, we’ve been able to reduce the administrative burden and improve workflow...

In Safety, Risk, and Compliance Solutions, using the online incident reporting makes my job a lot...

I don’t find the training that Sentact has on the portal to be helpful. When they have live...

Our email follow-ups are very quick with Sentact. Even if we have just one more question, they don’t...

I think when I first started to work with Sentact, they were very helpful. I wear multiple hats in...

I’m not too sure how much attention I give to Sentact’s development and innovation. I certainly key...

Looking at other vendors, the cost for similar programs is certainly a lot more, so for what we have...

For smaller health centers using Safety, Risk, and Compliance Solutions, I think it works well for...

Safety, Risk, and Compliance Solutions is part of our long-term plans. I have told everybody that if...

Performance Health Partners’ price point was what we considered to be very fair, and we are getting...

The onboarding from Performance Health Partners was really great. When we were building out the...

We used to have our incident reporting on a homegrown incident reporting system that was super...

Performance Health Partners has a help desk email that we haven't had to use very often. We have had...

Safety, Risk, and Compliance Solutions has been up and running. At this point, we really haven't had...

Our staff members have only good things to say when they use the solution. It exports all the...

Performance Health Partners provided us with all the different user guides, videos, and links to...

I was very excited about getting the solution after what we used to have. I would absolutely buy the...

When I have questions, I submit a ticket to the vendor, and I get an answer easily within the day....

In the beginning, Performance Health Partners did training for all of our leaders, but they have a...

I think upgrades to Safety, Risk, and Compliance Solutions are mostly in the background. There have...

Our implementation of Safety, Risk, and Compliance Solutions went flawlessly. Performance Health...

If we go a while without contacting Performance Health Partners because we don’t have that many...

Every time that I have spoken to Performance Health Partners' support team, I have been helped. If...

Safety, Risk, and Compliance Solutions helped us catch an area where we we having a lot of falls....

Performance Health Partners is very receptive, and we are able to work with them and get new modules...

Safety, Risk, and Compliance Solutions has helped in our regulatory audits. It has been helpful as a...

Safety, Risk, and Compliance Solutions works; it is very solid, but I know that there is other stuff...

The general-user and admin functionalities in Safety, Risk, and Compliance Solutions are very good...

Safety, Risk, and Compliance Solutions is just a very simple-to-use software, and I appreciate that...

I am on a first-name basis with the team members from Performance Health Partners. I can email them...

Performance Health Partners absolutely avoids charging for every little thing. I have never received...

I find Safety, Risk, and Compliance Solutions very easy to use. I have had some people say it is...

Using Safety, Risk, and Compliance Solutions, we have been able to track and trend events much more...

Our previous system was very simplistic, and even though Performance Health Partners’ system is a...

Performance Health Partners is very supportive, but their trainings are not very in depth. The...

We were looking for a new system and met with quite a few different vendors, and Performance Health...

If another organization were going with Performance Health Partners, I would tell them to make sure...

Performance Health Partners' system is really good for people who don't have anything set up to...

There are some things we would love to be able to add on down the line in the solution. The biggest...

I love working with Performance Health Partners. When there are things that Performance Health...

Performance Health Partners is very responsive, and they are clear about what they can and can't do....

Performance Health Partners not only has a secure system but also has a system that allows us to...

There are some things that Performance Health Partners can’t change because of the way their system...

By using Performance Health Partners, we now have access to better reporting metrics for management...

The vendor provides great customer service.

We did a nice job of getting the program out in front of people. Every person we have asked who...

The email-reminder system has the right intent, but for an organization of our size, it is a little...

We were going through some organizational financial challenges, and we asked Performance Health...

The system is exactly what Performance Health Partners said it would be. They have been clear about...

On the integration front, I would love to be able to do some data integration and a little more data...

Performance Health Partners makes adjustments, and for adjustment requests, they use a priority...

There was an outage, and Performance Health Partners got the word out by five o'clock in the...

The value proposition is good. The product is reasonably priced. If the vendor ever changed that, it...

What is great is that we get stuff that we probably shouldn't get; the system is that easy. It is...

Every other health center we have talked to that uses the tool agrees they would use it again. It is...

In terms of outcomes, we are getting stuff that we never would have gotten before in our risk...

We were tracking everything manually prior to moving to the vendor's software, so the difference is...

Performance Health Partners does monthly webinars on a different section of the platform for the...

I wouldn't go back, and I wouldn't choose another vendor. I would totally recommend Performance...

The initial end-user training was exactly what it needed to be. It was a four-minute video, a very...

The product really helps me ensure that we are notified of any incidents. We are able to pull data...

The product doesn't integrate. It would be great if it could communicate with our EHR.

The vendor’s customer service people are excellent. They are always bugging me to ask for feedback...

Performance Health Partners keeps their promises or tells me they cannot do something. When they say...

Performance Health Partners did a really good job with the implementation of the solution. However,...