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Current Time Inside Cache Tag Helper: 9/28/2020 7:29:04 PM and Model.EvProductId = 1090

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User Commentary

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Manager

Service and Support

We haven't really had that much interaction with Siemens during the COVID-19 crisis. They haven't...

Sep 2020
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Manager

Implementation and Training

It would be good to have more training to go to higher levels and increase optimization. We are...

Sep 2020
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Manager

Interfacing and Integration

Siemens doesn't really try hard to support our integration goals.

Sep 2020
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Manager

Functionality and Upgrades

syngo Dynamics is easy to train people on. The reporting is very robust and configurable. The ease...

Sep 2020
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Manager

Functionality and Upgrades

I would like Siemens to include more abilities for configuration. Basically, I would like to be able...

Sep 2020
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CMIO

Future Outlook

We are contractually tied to syngo Dynamics for a few more years, but the solution is not in our...

Aug 2020
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CMIO

Relationship

If a vendor ever kept all promises to me, I would assume I had died and passed through the pearly...

Aug 2020
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CMIO

Implementation and Training

Ongoing training isn't really happening. That is something that would be useful to us, but Siemens...

Aug 2020
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Analyst/Coordinator

Service and Support

I don’t think there was any change regarding the vendor’s support during the COVID-19 crisis. We...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We see that there is no other cardiology reporting application out there that matches syngo...

Aug 2020
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Analyst/Coordinator

Technology

I would say that the vendor is a little behind the curve in terms of compatibility, especially with...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Our cardiologists will never let us leave syngo Dynamics due to the structured reporting. The...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We are a tiny bit less satisfied with syngo Dynamics. We are mostly less satisfied with our EMR....

Jul 2020
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Analyst/Coordinator

Service and Support

I don’t recall the vendor overselling or underselling anything. We pretty much knew what we were...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got another piece of functionality that helped. It had to do with PET scans and nuclear medicine....

Jul 2020
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Director

Interfacing and Integration

syngo Dynamics is an isolated system, so it doesn't really integrate with any other system. And in...

Jun 2020
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Director

Service and Support

The support people are really responsive. Although we haven't had any engagement with the vendor...

Jun 2020
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Director

ROI / Cost (care and feeding)

We get what we pay for. My satisfaction with our money's worth has increased as I have gained more...

Jun 2020
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Analyst/Coordinator

Service and Support

The engineering support is extraordinary. I usually don’t stay with the first line of support for...

Jun 2020
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Director

Service and Support

The day-to-day support from Siemens is excellent. Their technical support has traditionally been...

May 2020
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Director

Functionality and Upgrades

Siemens is the worst at keeping promises. On the sales and development side, they promise solutions...

May 2020
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Director

ROI / Cost (care and feeding)

Siemens doesn’t quite nickel-and-dime, but we definitely pay a premium for their support and their...

May 2020
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Director

Functionality and Upgrades

There is technically very little change between the upgrades. That is both good and bad. I am...

May 2020
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Director

Interfacing and Integration

syngo Dyamics has poor integration, and I don't credit that strictly to the system. I credit that to...

May 2020
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Manager

Relationship

We never heard a single word from Siemens through the COVID-19 crisis.

May 2020
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Manager

Functionality and Upgrades

It is not up to me whether the system is part of our long-term plans. We thought about bringing...

May 2020
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Manager

Implementation and Training

I give Siemens a low rating for training. I didn’t get any training from them. We learn the system...

May 2020
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Manager

Functionality and Upgrades

Our dissatisfaction with the system not supporting our integration goals boils down to the fact that...

May 2020
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Manager

Other Observations & Comments

When there is a problem that has to be fixed, we usually have to go get an IT person for help. I am...

May 2020
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Manager

Functionality and Upgrades

We haven’t had any updates or new technology in the last few years. It is the same program we have...

May 2020
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Manager

Other Observations & Comments

I have never had to use Siemens for support. When we have an issue, we go to our IT person who...

May 2020
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Manager

Functionality and Upgrades

Siemens does not give us any flexibility with the program. We have to go in there and change things....

May 2020
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Nurse

Interfacing and Integration

The system does very well in supporting our integration goals. The system is easy; we can bring up...

May 2020
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Nurse

Implementation and Training

Overall, I would give Siemens a high rating for training. If we have questions, we have somebody...

May 2020
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Nurse

Functionality and Upgrades

Our corporation is happy with the system. I would tell others that are interested in the system that...

May 2020
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Nurse

Other Observations & Comments

I can’t think of anything Siemens has done to be supportive during the COVID-19 crisis. Everything...

May 2020
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Analyst/Coordinator

Service and Support

The vendor's team members are consistently knowledgeable. When we call Siemens, we get someone that...

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor empowers their technical people. Siemens has somebody who will work on things, and we...

Apr 2020
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Analyst/Coordinator

Service and Support

Siemens is doing a great job. After seeing a Siemens upgrade for the first time, I would rate the...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Siemens has multiple layers of executives above our salesperson. Recently, we have seen more...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

In a roundabout way, the solution works the way that the vendor described it would. It is a good...

Apr 2020
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Analyst/Coordinator

Service and Support

Siemens’ phone support is very good, but they don't offer any web support. They are usually very...

Apr 2020
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Analyst/Coordinator

Implementation and Training

Siemens doesn’t offer any ongoing training that I am aware of. We have asked for it a few times....

Apr 2020
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Analyst/Coordinator

Service and Support

Siemens lags a little behind in the cardiology world. In my experience with them, they are very slow...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is stable when it is stable. So if it works, then it works. If it doesn't, then it...

Mar 2020
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Analyst/Coordinator

Service and Support

I definitely don't like Siemens’ support. When we call about a problem, we don't always get it...

Mar 2020
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Analyst/Coordinator

Relationship

Siemens is a little rigid. I am not sure whether that is because their mothership is in Germany or...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

I don't want to say whether Siemens is part of our long-term plans. We are evaluating all of our...

Feb 2020
 Helpful

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Analyst/Coordinator

Relationship

In terms of executive involvement, I would rate Siemens high. We know the players, so we know who to...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

In general, the cardiology PACS is being managed quite well. We use the reporting component in the...

Feb 2020
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Director

Functionality and Upgrades

One of my biggest complaints is Siemens is not innovating. The product hasn't moved enough in the...

Jan 2020
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Director

Other Observations & Comments

The product is meeting our end users' needs. However, when it comes to having a system like Epic, we...

Jan 2020
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Director

Technology

One of the business issues that I have with Siemens is they seem to be running a little bit behind...

Jan 2020
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Director

Functionality and Upgrades

We have had a few updates in the last few iterations that have taken away a couple of the major pain...

Jan 2020
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Director

Functionality and Upgrades

A perceived strength of syngo Dynamics is that it addresses the particular subset of the pediatric...

Jan 2020
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Director

Service and Support

We have had some issues with Siemens’ lab products and things like that. Siemens has been pretty...

Jan 2020
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Director

Future Outlook

We would probably buy syngo Dynamics again because we have a couple of physicians who prefer the...

Jan 2020
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Director

ROI / Cost (care and feeding)

I don't think that Siemens nickel-and-dimes. The number of additional requests is very minimal, and...

Jan 2020
 Helpful

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Director

Interfacing and Integration

I would give Siemens a lower-than-average score in terms of how they support our integration goals....

Jan 2020
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Director

Functionality and Upgrades

In terms of the ease of use for end users, the cardiologists overall are pretty happy with the tool....

Jan 2020
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Director

Functionality and Upgrades

The faculty likes the ease of data extraction, and they like the customizability of the structured...

Jan 2020
 Helpful

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Director

Technology

Siemens has poor product development and a lack of evolution. The technology is aging. syngo...

Jan 2020
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Director

Relationship

There is just a lack of engagement and swift support from Siemens. We have had poor executive and...

Jan 2020
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Director

Functionality and Upgrades

Our use of the system is at a very low level. We don’t ask for much from the system, but it has...

Jan 2020
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Director

Functionality and Upgrades

If I had the choice today, I would move away from the system and go elsewhere. Our department is...

Jan 2020
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Director

Service and Support

On the whole, Siemens has been very unresponsive to our needs. They have only made essential changes...

Jan 2020
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Director

ROI / Cost (care and feeding)

I feel nickel-and-dimed by Siemens for the maintenance of the software. It seems like we are paying...

Jan 2020
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Director

Functionality and Upgrades

The system is quite easy for us to use, and it provides the essential depth that is needed, so it...

Jan 2020
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Director

Service and Support

Our needs haven’t changed, but Siemens is so unresponsive and so slow to change. We do a lot of...

Jan 2020
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Director

Functionality and Upgrades

Nothing has changed with the system in the last several years, and I don’t expect things to change.

Jan 2020
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CMIO

Other Observations & Comments

Siemens is definitely in our plans for the next couple of years, but we would like to move to a more...

Jan 2020
 Helpful

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CMIO

Other Observations & Comments

In the past, I would have said that Siemens doesn’t keep all of their promises, but they have...

Jan 2020
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CMIO

Other Observations & Comments

Siemens could definitely do more ongoing training. But Siemens has the same technology we have had...

Jan 2020
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CMIO

Service and Support

Being proactive is not Siemens' model. They are a little bit reactive.

Jan 2020
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CMIO

Technology

Any peer of mine would be looking for pieces of technological advancement that Siemens does not...

Jan 2020
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Analyst/Coordinator

Relationship

Our cardiologists actually love syngo Dynamics. They love the structure reporting aspect of the...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The viewing capabilities of syngo Dynamics, while basic, function well. Using the system is very...

Dec 2019
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Analyst/Coordinator

Relationship

There is no specific way that syngo Dynamics could improve. We have had representatives come to talk...

Dec 2019
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Physician

Interfacing and Integration

We have had some limitations when we have tried to bring in other vendors' products to work with...

Dec 2019
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Physician

Technology

We haven't had too many issues with syngo Dynamics in terms of the viewing capabilities. The product...

Dec 2019
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Physician

Service and Support

The vendor keeps their promises. I haven't had to call on them too much for maintenance. We have a...

Dec 2019
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Manager

Functionality and Upgrades

syngo Dynamics works. Our pediatric cardiologists are very happy with it. The system is expensive,...

Dec 2019
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Manager

Functionality and Upgrades

The reporting templates in syngo Dynamics are limited, and we require help from the vendor to make...

Dec 2019