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Access info about Cardiology on your dashboard or bookmark under

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syngo Dynamics Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

Service and Support

Siemens has been making some improvements, and they seem to have a new focus on working with their...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

syngo Dynamics’ performance in terms of viewing imaging of the report is fine, but the reporting...

Jan 2021
(0)
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Analyst/Coordinator

Technology

Some elements of the product haven’t worked the way Siemens promoted them. Since we implemented the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The physicians really like syngo Dynamics for echo structured reporting, and we have full adoption....

Jan 2021
(0)
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Manager

Functionality and Upgrades

syngo Dynamics has worked well. The system has good functionality. syngo Dynamics is the only system...

Dec 2020
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Director

Technology

The physicians seem fairly happy with syngo Dynamics. We have had the system for a number of years,...

Dec 2020
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Manager

Functionality and Upgrades

Our cath people love syngo Dynamics. They warmed up to the last version of syngo Dynamics a little...

Dec 2020
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Director

Relationship

We have a certain comfort with syngo Dynamics because we know what we are getting. That gives us...

Dec 2020
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Director

Sales and Contracting

I feel like with Siemens, the promises are always from the sales arm. We can't trust Siemens because...

Dec 2020
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Director

Future Outlook

Siemens has been improving a little bit. They seem to be looking at customers more and giving...

Dec 2020
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Manager

Functionality and Upgrades

syngo Dynamics is easy to use and is favored by our clinical teams.

Nov 2020
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Manager

Relationship

Overall, the support is very good; however, communication could be better when an incident needs to...

Nov 2020
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Manager

Implementation and Training

When COVID-19 hit, that pushed back our upcoming training. That wasn't the vendor’s fault. I am...

Nov 2020
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Manager

Service and Support

Siemens' support is great every time I call. Siemens has been a good company, and they work very...

Nov 2020
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Manager

Functionality and Upgrades

syngo Dynamics is highly customizable. I like the diagrams. I like the congenital heart package the...

Nov 2020
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Manager

Functionality and Upgrades

Instead of trying to anticipate what kind of graphs we might need, it would be good if when the...

Nov 2020
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Manager

Service and Support

We haven't really had that much interaction with Siemens during the COVID-19 crisis. They haven't...

Sep 2020
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Manager

Implementation and Training

It would be good to have more training to go to higher levels and increase optimization. We are...

Sep 2020
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Manager

Interfacing and Integration

Siemens doesn't really try hard to support our integration goals.

Sep 2020
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Manager

Functionality and Upgrades

syngo Dynamics is easy to train people on. The reporting is very robust and configurable. The ease...

Sep 2020
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Manager

Functionality and Upgrades

I would like Siemens to include more abilities for configuration. Basically, I would like to be able...

Sep 2020
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CMIO

Future Outlook

We are contractually tied to syngo Dynamics for a few more years, but the solution is not in our...

Aug 2020
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CMIO

Relationship

If a vendor ever kept all promises to me, I would assume I had died and passed through the pearly...

Aug 2020
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CMIO

Implementation and Training

Ongoing training isn't really happening. That is something that would be useful to us, but Siemens...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

I don’t think there was any change regarding the vendor’s support during the COVID-19 crisis. We...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We see that there is no other cardiology reporting application out there that matches syngo...

Aug 2020
(0)
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Analyst/Coordinator

Technology

I would say that the vendor is a little behind the curve in terms of compatibility, especially with...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Our cardiologists will never let us leave syngo Dynamics due to the structured reporting. The...

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We are a tiny bit less satisfied with syngo Dynamics. We are mostly less satisfied with our EMR....

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

I don’t recall the vendor overselling or underselling anything. We pretty much knew what we were...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got another piece of functionality that helped. It had to do with PET scans and nuclear medicine....

Jul 2020
(0)
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Director

Interfacing and Integration

syngo Dynamics is an isolated system, so it doesn't really integrate with any other system. And in...

Jun 2020
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Director

Service and Support

The support people are really responsive. Although we haven't had any engagement with the vendor...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We get what we pay for. My satisfaction with our money's worth has increased as I have gained more...

Jun 2020
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Analyst/Coordinator

Service and Support

The engineering support is extraordinary. I usually don’t stay with the first line of support for...

Jun 2020
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Director

Service and Support

The day-to-day support from Siemens is excellent. Their technical support has traditionally been...

May 2020
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Director

Functionality and Upgrades

Siemens is the worst at keeping promises. On the sales and development side, they promise solutions...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

Siemens doesn’t quite nickel-and-dime, but we definitely pay a premium for their support and their...

May 2020
(0)
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Director

Functionality and Upgrades

There is technically very little change between the upgrades. That is both good and bad. I am...

May 2020
(0)
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Director

Interfacing and Integration

syngo Dyamics has poor integration, and I don't credit that strictly to the system. I credit that to...

May 2020
(0)
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Manager

Relationship

We never heard a single word from Siemens through the COVID-19 crisis.

May 2020
(0)
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Manager

Functionality and Upgrades

It is not up to me whether the system is part of our long-term plans. We thought about bringing...

May 2020
(0)
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Manager

Implementation and Training

I give Siemens a low rating for training. I didn’t get any training from them. We learn the system...

May 2020
(0)
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Manager

Functionality and Upgrades

Our dissatisfaction with the system not supporting our integration goals boils down to the fact that...

May 2020
(0)
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Manager

Other Observations & Comments

When there is a problem that has to be fixed, we usually have to go get an IT person for help. I am...

May 2020
(0)
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Manager

Functionality and Upgrades

We haven’t had any updates or new technology in the last few years. It is the same program we have...

May 2020
(0)
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Manager

Other Observations & Comments

I have never had to use Siemens for support. When we have an issue, we go to our IT person who...

May 2020
(0)
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Manager

Functionality and Upgrades

Siemens does not give us any flexibility with the program. We have to go in there and change things....

May 2020
(0)
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Nurse

Interfacing and Integration

The system does very well in supporting our integration goals. The system is easy; we can bring up...

May 2020
(0)
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Nurse

Implementation and Training

Overall, I would give Siemens a high rating for training. If we have questions, we have somebody...

May 2020
(0)
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Nurse

Functionality and Upgrades

Our corporation is happy with the system. I would tell others that are interested in the system that...

May 2020
(0)
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Nurse

Other Observations & Comments

I can’t think of anything Siemens has done to be supportive during the COVID-19 crisis. Everything...

May 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's team members are consistently knowledgeable. When we call Siemens, we get someone that...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor empowers their technical people. Siemens has somebody who will work on things, and we...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Siemens is doing a great job. After seeing a Siemens upgrade for the first time, I would rate the...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Siemens has multiple layers of executives above our salesperson. Recently, we have seen more...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In a roundabout way, the solution works the way that the vendor described it would. It is a good...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Siemens’ phone support is very good, but they don't offer any web support. They are usually very...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

Siemens doesn’t offer any ongoing training that I am aware of. We have asked for it a few times....

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Siemens lags a little behind in the cardiology world. In my experience with them, they are very slow...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is stable when it is stable. So if it works, then it works. If it doesn't, then it...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

I definitely don't like Siemens’ support. When we call about a problem, we don't always get it...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

Siemens is a little rigid. I am not sure whether that is because their mothership is in Germany or...

Feb 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I don't want to say whether Siemens is part of our long-term plans. We are evaluating all of our...

Feb 2020
(0)
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Analyst/Coordinator

Relationship

In terms of executive involvement, I would rate Siemens high. We know the players, so we know who to...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In general, the cardiology PACS is being managed quite well. We use the reporting component in the...

Feb 2020
(0)
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