SmarterPrebill Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship, Product
SmarterDx is transparent. When they are launching a product or a module, they give us a testing...
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Relationship
SmarterDx has been very accommodating with my requests. They don’t just give me the surface-level...
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Product
I still think SmarterDx needs to refine their product. The AI suggests a lot of things that aren't...
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Relationship, Operations
SmarterDx's training is actually really good, and SmarterDx's support is excellent. They really...
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Relationship
SmarterDx really does listen to requests regarding the things that we would like to see with...
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Relationship, Product
SmarterPrebill works. There's still room for improvement when it comes to filtering what we want to...
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Relationship
SmarterDx is very responsive to recommendations and improvements, and they have been really willing...
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Loyalty, Product, Value
Maybe if we didn't have so much volume, our lives would be easier, but I think we would choose...
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Product, Value
The revenue impact of SmarterPrebill for our site alone has been nice. I would recommend the...
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Relationship, Operations, Product
SmarterPrebill is not a hard tool to use by any means. It's very user friendly. With the way the...
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Value
SmarterPrebill is never going away. We're bringing in a lot of money because of it. I know everybody...
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Loyalty, Relationship, Product
We have concerns, but I think the vendor is working on them. For example, for Medicaid cases, the...
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Loyalty
Thinking about the vision and the road map, I think SmarterDx is going to have its fingers in a lot...
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Relationship
I love SmarterPrebill. It's been great. All the people I work with are very responsive if I have...
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Operations, Product
It's been manageable to work with the solution. When we first started, I think the technology was...
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Product
SmarterPrebill is becoming a pretty intuitive system as SmarterDx gets stronger. Having had the...
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Product
One thing that bothers my team is that when we look at the list of patients or the list of records...
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Product
I am not a fan of SmarterDx's reporting. When I look at the metrics and say my team member wanted to...
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Relationship
From the customer service aspect, anytime we've had an issue, SmarterDx is extremely responsive, and...
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Product
SmarterPrebill has been beneficial. We've definitely learned about different diagnoses that we...
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Product
It's probably not possible, but I would like SmarterPrebill to look at a little more within our EHR...
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Product
SmarterDx uses a secure messaging system, and I get that in our HIPAA-compliant world, but it can...
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Loyalty, Relationship
SmarterDx wants to hear our pain points. They want to know what to solve for next. We started out...
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Value
We get great outcomes with SmarterPrebill. We are continuing to see a strong return on investment...
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Operations
SmarterDx’s training is very easily understood. The vendor is so flexible. We actually had somebody...
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Product
We have a lot of Medicaid APR in our state, but SmarterDx's technology is a little bit more specific...
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Product
With SmarterDx, there are issues at times. We are working with them in a certain area, and sometimes...
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Value
I can guarantee millions of dollars a year from SmarterDx, so they are a good safety net to have....
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Relationship, Product
With SmarterDx, the process is about timing and whether I found the coverage or they did, and there...
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Loyalty, Relationship, Value
Prior to kickoff, we met with SmarterDx to define our scope and talk about who needs to be involved...
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Product
We would like to have a little better integration with our EHR just to make the processes a little...
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Product, Value
One thing that was lacking a little was SmarterDx's reporting. It was excellent to demonstrate...
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Product
SmarterDx is definitely an evolved AI product. It does well at recognizing triggers and actual...
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Loyalty, Relationship
The very first time we ever considered SmarterDx, we actually met with some of the higher-ups, and...
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Relationship, Operations
Overall, SmarterDx was the best third-party AI software product I have ever been a part of...
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Relationship, Product
I have been involved with many AI systems that require feedback from users to help the AI improve...
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Commentary Summary
Comment Type Breakout