RLDatix Patient Experience & Growth (SocialClimb) Commentary

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We've been with the vendor for quite a few years, and they've helped us with our reputation...

I’ve had repeated problems where review requests stopped going out for months because of a system...

We need our money back because the product isn't performing as expected. The money out the door...

Every so often, our representative changes. That is hard. Things wouldn't be so bad if we had...

The product is strong in reputation management. At the time, having surveys bundled into the package...

I felt the ongoing charges were only sometimes fair and transparent. There was some confusion about...

I would have appreciated not getting to the point where issues weren't caught until months and...

I’m overall very pleased with our experience. We wouldn’t have kept the system for this long if it...

We often get overlooked by some of the bigger players. A few years ago, our board of directors...

SocialClimb launched predictive analytics postcards, and they have been amazing. Before, we were...

I can't say enough about the SocialClimb support staff. They're amazing. I don't use the system...

There are probably some improvements SocialClimb can make on the postcard side, but other than that,...

I am involved in some forums, and when somebody is looking for a postcard solution, I tell them they...

I feel like there's more technology coming. SocialClimb hasn't said anything, and I'm sure they're...

The acquisition was good. RLDatix talked to us about the changes we were going to see. I was...

Our experience with SocialClimb has been pretty much status quo. When I go in to respond to reviews,...

Prior to engaging with SocialClimb, our reputation management was pretty much at zero. SocialClimb...

Our medical group leaders had a concern about using SocialClimb. They wondered whether patients were...

SocialClimb has been fair with their charges. We just had another provider onboarded, and my...

I rate the solution's capabilities a little lower only because reputation management is newer to us....

The biggest outcome I’ve seen in working with SocialClimb is that we have phenomenal providers, and...

I dropped SocialClimb’s rating on partnership by a few points because we have tried numerous...

I have recommended SocialClimb. I always recommend them with the caveat that they aren't always...

We can collect and manage reviews, and we can easily update the profile. Those things are great...

Training was a long time ago. At the time, I didn't have any issues. On an ongoing basis, as the...

In today's world, where people are Googling, I often share with others that the system is just the...

SocialClimb could improve their support by having more empathy. Sometimes they may not be able to...

We really just need this solution for patient satisfaction and online reputation management. I wish...

I would like SocialClimb to focus a little more on their patient growth product and how it can be...

There are actually quite a few value opportunities for SocialClimb. I've been talking to the vendor...

SocialClimb has great customer service. There are lots of touchpoints and a strong willingness to...

We love our partnership with our assigned people.

There's an opportunity to build sentiment analysis into the platform. We push a lot of reviews for...

We love the product. We love the team. One of the things we've really appreciated is the people....

RLDatix Patient Experience & Growth is my strongest marketing platform, period. I have zero...

I'm satisfied with the core of RLDatix Patient Experience & Growth. I just want it to be able to do...

The only thing that's changed a little is that there have been some UI issues that have caused...

In RLDatix Patient Experience & Growth, we'd like an easier way to export exactly what we're seeing...

We are not going to be using SocialClimb going forward, but that is not reflective of their service...

Often with vendors, the salespeople say that this system can do this or that, and then in reality,...

We had trouble with the transition to RLDatix. We were shifting platforms, changing some of the...

One thing that I want to dig into more is to have a better understanding of SocialClimb’s patient...

I have a support person at SocialClimb. I have an account representative who I meet with, and they...

I do have a peer who was looking to develop their online review presence. I didn't go into all the...

The vendor moved from SocialClimb to RLDatix in a more formal way. The transition from having their...

With RLDatix Patient Experience & Growth, I feel like there's definitely a net positive in getting...

Outside of SocialClimb's online support ticket system, they get back to me really fast. But I think...

SocialClimb has kind of tracked the same as last year. Acquisitions are always promising, but it's...

Any questions I've had related to invoicing or requests have been addressed openly by SocialClimb....

I’d like to know where SocialClimb is on some of the things I’ve been asking for. I don't need an...

There are some gaps in RLDatix Patient Experience & Growth, and I want to explore other avenues. We...

I need to assess the market and see what other avenues are available. We had a big integration issue...

Outside of an integration issue we had with RLDatix Patient Experience & Growth, I would buy it...

SocialClimb’s acquisition by RLDatix last year has definitely shifted some things. On our dashboard,...

SocialClimb added training functionality because they were probably fielding a lot of questions...

SocialClimb is probably not part of the long-term plan. We aligned with a marketing firm that has a...

I would be very willing to recommend SocialClimb. The biggest benefit is the system's easy...

Maybe this is a user knowledge deficit, but some of the reporting would be better if we could build...

SocialClimb circles back with us, so they do the training and then check in to make sure that the...

SocialClimb has worked very well with us from the beginning, and they've helped me train multiple...

SocialClimb can do surveys through text or email. Our surveys are sent out via text, and our patient...

SocialClimb is available anytime we need them or have questions. They've just been very good to work...

We have connected the system to our website. We put all of our ratings for our doctors and locations...

One of the outcomes we have seen from the system has been the number of reviews we get on Google and...

The system is really good at doing what it does. I think it is easy to use. By and large, we get...

One thing that I wish came easier or that we could figure out in the system is that my group has...

Our needs are growing, but to my knowledge, SocialClimb hasn't really done anything to move their...

Recently, we have had some trouble with figuring out how to verify our Google Business profiles....

I engage with my representative at SocialClimb at least weekly, but typically, there are a couple of...

I love the service that the system provides, but it isn't cheap. If we were to start from scratch,...

The reports in RLDatix Patient Experience & Growth are really good. The product we were using before...

When we were negotiating with SocialClimb on what they charge us, they were very transparent about...

When it comes to improving our conversion rate, if a person receives a text message or email one...

Things are going great with RLDatix Patient Experience & Growth. However, I have a few areas where...

During the implementation period, the communication wasn't as fast as everybody wanted it to be....

SocialClimb's support team has been really good. They are always really responsive, get back to us...

RLDatix Patient Experience & Growth is pretty user-friendly and easy to use. We are going to be...

We are going through some changes with SocialClimb; they recently got bought out by RLDatix, and we...

RLDatix Patient Experience & Growth is well worth the money. I have suggested the solution to many...

Further training for all the functions of SocialClimb's system would be helpful. We seem to find new...