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Solv Health Platform Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Director
Solv's support is excellent. We rarely have an issue that requires support, but when we do, the Solv...
Director
The only thing I would love to see is better integration between the Solv Health Platform's...
Director
The Solv team is very attentive and thorough in their training.
Director
We communicate through the Solv Health Platform. It sends appointment reminders, appointment...
Commentary Summary
Comment Type Breakout