360 Encompass System (CAC) Commentary

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The user interface in 360 Encompass System could be a little more intuitive. Reporting has a lot of...

When we went live with Solventum's system, they had zero training materials. They basically gave us...

Solventum has a very high price tag. They nickel-and-dime us. Even in the contract, there's very...

Solventum doesn't have a road map, so we really don't know what's coming. They seem to have stalled...

If Solventum's tools worked great, I would rate them much higher, but there are so many hiccups...

360 Encompass System's ability to read notes and suggest codes is pretty cool. It enhances...

I haven't seen any innovation or development since we've been using the solution, especially when it...

Inpatient coding in 360 Encompass System is accurate, but it is not accurate for other areas. I...

Specifically for inpatient, I do like that 360 Encompass System is pretty accurate. I do think the...

A challenge with 360 Encompass System is that we have to go through too many people to get something...

Solventum needs to listen to the customer and really work with us to resolve the issues we identify....

An issue with Solventum is that the products are all on separate platforms. That's why I would...

Rather than being transactional at the code level, I want potential undercoding or overcoding...

I don't like the coding product. Computer-assisted coding is dead. It was really advanced ten years...

Solventum does pretty well in terms of training because they're a large company. We're not their...

Solventum actually did the one big thing I had really been asking for, and that was analysis and...

With Solventum, we have a support plan that makes it so they are at our beck and call.

With 360 Encompass System, I always like the automatically suggested codes, but those are only as...

What's going well with 360 Encompass System is Solventum's introduction and implementation of their...

When it comes to whether we will stay with Solventum long-term, I think that everything's going to...

Solventum's responsiveness from their support people needs to be improved. It takes at least a day,...

An improvement for training on 360 Encompass System would be more of a structured process to...

Solventum is very good at training and support. Their support team is very engaged, is willing to...

360 Encompass System is embedded in our system, so it's easy to use. Even though the CAC suggestions...

I haven't run any accuracy reports for 360 Encompass System recently, but when I ran them before,...

I just feel like a lot of 360 Encompass System's issues are around the updates. They tend to either...

With Solventum, if I want something, it costs extra. There are a lot of add-ons. We already pay a...

We decided to upgrade and add computer-assisted coding with auto-drop. It was not automatically...

The Solventum encoder is really the national standard. Every coder sees it while they're in school,...

Implementing 360 Encompass System was a bigger lift than we initially anticipated. We didn’t have a...

We expected 360 Encompass System to help more than it has. The accuracy is still an issue. Coders...

Unfortunately, not everything from the EHR crosses to 360 Encompass System, so we are still having...

The coding accuracy is getting better, but when we first went live, it was bad. When we went live,...

Things are getting better now that the system's learning. We're learning the system also, so it goes...

I have not been able to get in and run reports, like I anticipated I would be, to see if we are...

I'm going back and shadowing each coder to see how they use the system because I was a little...

The feedback I've heard from our IT team is that Solventum struggles with response time and getting...

We've been using 360 Encompass System for many years. We've had time to tune both our documents and...

360 Encompass System has been a little rocky since 3M sold the business to Solventum. We've gone...

I went to the Solventum conference, and I'd say the road map is much clearer now.

We like using 360 Encompass System because we can accept the CDI codes when we do concurrent coding,...

Solventum is overpriced. They're not very innovative on the CAC side. Coding is coding. I know...

We would like to see 360 Encompass System have more signaling and awareness of potential...

360 Encompass System CAC could make us very fast in terms of productivity. I don't see us going away...

To improve our experience, I want Solventum to fix their known product issues. I understand that the...

The challenge with Solventum is that their customer service is horrible. There isn't good follow-up....

There could be improvements as far as the tool’s suggestion accuracy and quality go. The...

Whatever wins we've gotten have had equal additional losses because Solventum makes updates and...

360 Encompass System is consistent.

I know Solventum is creating different platforms. There's a lot of AI going on, so there are things...

I think the only thing for me, and this is more of a personal thing when it comes to CAC, is that I...

I do feel like, when it comes to the accuracy of the solution, there are opportunities within the...

From a coding perspective, 360 Encompass System is a very useful tool. I do feel like there are...

We are undergoing a retuning process to improve the function of the tool after moving from one EMR...

Solventum is very responsive to requests for training.

Sometimes the support can be kind of slow when it comes to getting resources from Solventum when...

The Solventum encoder is awesome. The vendor definitely has a vision. It costs us, but they have a vision....

Solventum's trainers are great, but they don't always follow up in a timely manner with some things.

Solventum does want to move forward. They're just a lot slower at it than another of our vendors. It...

Solventum's timeliness with enhancement requests is a struggle sometimes. Solventum promises us a...

Solventum is obviously trying to get into the AI market, and they're trying to beef up their...

To have more of an HCC management program, we'd like to capitalize on that more. We're doing a lot...

I would like 360 Encompass System to be a bit more accurate, and I'd like more transparency in the...

The vendor is turning something on called autonomous coding, and the feature should be bifurcated so...

360 Encompass System's training is pretty easy, so it's good. 360 Encompass System has a good value....

360 Encompass System is pretty straightforward. It has a lot of bells and whistles, but it's easy to...

Solventum did some improvements to the solution's reporting, but to me, it's just still not as...

I know what the vendor’s charges are going to be, but I'm not always happy with the pricing. But...

We have a close enough partnership with Solventum that we have people we can go to if we need...

I've seen plenty of demos from other vendors, but the questions I ask can't be answered. I would...

The coding accuracy of the solution has improved a lot over the last several years. The CAC is a...

I'm not always happy with the cost of the solution. I'd have to figure out how to tie the cost to a...

I’ve been wondering why the vendor can't just do a quick installation.

Solventum is definitely coming out with more solutions. I'm not sure whether we will adopt them yet....

The vendor's training has gotten a whole lot better.

Over the years, there have been some changes at Solventum with our representatives, but we have a...

I would say Solventum is a little pricey. With that said, for what we're using the solution for, I...

As far as development and innovation go, the product hasn't changed. It's been a solid tool that...

We have a very good relationship with Solventum. They are very responsive to us. They have even...

If I asked my leaders about 360 Encompass System's coding suggestion accuracy, they each would give...

Solventum kind of sat back for a while when they were still 3M, and they fell a little behind the...

We do all the training ourselves. There hasn't been much change. We had a really bad experience many...

Solventum stays on their own agenda versus understanding what we are looking for. They don’t have...

Solventum needs to be more responsive. They are a very large vendor, so I think they try, but they...

The training from Solventum is not personalized. It is very one-dimensional. We would like Solventum...

360 Encompass System does not meet all of our needs. Machine learning technology is antiquated at...

Solventum is trying to help us achieve our goals, but they are scrambling a little because their...

I can’t run without 360 Encompass System. I need the encoder, but I don’t know that it saves much...

We have had 360 Encompass System installed for years now, and there hasn't been a lot of...

Solventum nickel-and-dimes us for everything. We have many facilities at our organization, and...

There is a lot to be desired with our code confidence. 360 Encompass System does increase...

360 Encompass System is a great product, and it does a lot to help with productivity and quality....

I would buy 360 Encompass System again because there are so many pieces regarding coding that are...

We had a onetime training from Solventum for 360 Encompass System, and I was not impressed with it...

We would like faster turnaround times from Solventum. Their turnaround time really does depend. The...

The biggest thing about the coding suggestion accuracy from 360 Encompass System is that we get a...

Solventum is very timely, and they are very engaged with us. If there are issues, we don't have a...

360 Encompass System is the Lexus of encoders, and the value that we are getting from the tool is...

Solventum has been around for 30 years, but they could do a little better on follow-up.

Solventum thinks they're more ahead of people in the autonomous coding space than they truly are....

360 Encompass System still needs a little bit of tweaking, but all machine learning is learning....

I believe our staff places tickets for Solventum through some sort of management site. I hear that...

We meet with a liaison from Solventum, and they kind of show us how often we are capturing the...

We tried to do concurrent coding with 360 Encompass Coding. It isn't actually ready to be put into...

On the professional coding side of 360 Encompass System, there aren't built-out coding edits or...

We get regular product updates, but those are planned by Solventum themselves. We get packages with...

There are sometimes issues after an update in 360 Encompass System. Something is updated, and it is...

The changes that we've made to 360 Encompass System in the past are all part of the package that we...

Solventum makes 360 Encompass System pretty user friendly. It definitely makes things easier for...

When Solventum releases documentation with upgrades, a person has to explain it because it's very...

360 Encompass System does well in terms of getting the basic part of the code, but it sometimes...

360 Encompass System is pricey. There are some things we do not purchase that we would like to, just...

We have regular meetings with Solventum, but they have had a couple of transitions in our support....

We have been asking for better autonomous coding from Solventum, and it feels like they are lagging...

When we look at other encoders and other CACs out there, it just feels like Solventum is the...

360 Encompass System is still something we need, and it’s useful, but it’s pricey.

I’d love to try to improve coders’ productivity with the 360 Encompass System. It’s always a battle...

We have a good account executive at Solventum, and I know I can ask them for anything, and I have...

360 Encompass System is Solventum’s quality piece, meaning the patient safety indicators. It is a...

Solventum needs to work on their CDI evidence and their automatically suggested codes. The system is...

The implementation of 360 Encompass System was all over the place. That may have been due to the...

360 Encompass System is one of the leading tools in the industry. The vendor is trying to stay...

Solventum has very nice training modules that they offer, but there is no curriculum or any tracking...

We have a CSM with Solventum, and the vendor does that kind of support really well. They make sure...

We considered Solventum for an AI tool to help bridge utilization management and CDI, but...

We have been having trouble with our users being caught up in multiple sessions in 360 Encompass...

We brought on a new facility, and Solventum charged us a good deal of money to get all of that set...

There isn't really another product that works the same as 360 Encompass System. It is the best...

I appreciate Solventum’s customer service. However, with Solventum, sometimes we get unexpected...

In addition to just keeping us current on the products we license, Solventum also tries to sell us...

We have had a long working relationship with Solventum as a vendor. All of the customer support...

Our providers continue to ask about optimizations, but they realize that we are just a single voice,...

Our coding managers and directors on the inpatient HIM side really appreciate and are very...

At times, Solventum's customer service can be less than ideal. We don't always get issue resolutions...

Solventum is willing to be flexible in meeting enterprise-program needs. That flexibility allows us...

Solventum’s response time depends on the impact something will have on all their customers. If they...

We will likely stay with Solventum. We are so deeply embedded with them that it is hard to see how...

We struggle when Solventum team members say that something isn't their department. We are working...

Solventum nickel-and-dimes us. They tell us they have a great new thing that will really help us,...

We do our training for 360 Encompass System, and we would like it if the vendor could continue to...

Solventum just made a massive visual change to their software. They didn't ask their customers...

I haven't seen any innovation from Solventum. We are going with vendors other than Solventum for...

360 Encompass System is not a perfect software, but it is not a bad software. We have used it and...

When we put tickets in, Solventum resolves issues and puts patches in, even for little things. There...

360 Encompass System does a pretty good job, but it is not quite as focused on procedures as it...

We agreed on the contract, and that was it, so Solventum didn’t charge for every little thing.

Solventum could improve the training so that we don't have to do anything. We supplemented a lot of...

Solventum is not proactive. I'm sick of opening tickets all the time. There are just too many people...

Solventum charges us for every little thing at a very high price. Solventum always has something to...

360 Encompass System just has more tools than other solutions Other solutions are trying to become...

I like the tools Solventum has within 360 Encompass System so that we can get to all of the LCD...

The most important thing for me is that Solventum doesn't use AI. They still use a rules-based logic...

360 Encompass System is part of our long-term plans. There is no alternative. Also, we have the...

I would rate the system as being in the middle of the road in terms of meeting all of our needs...

Solventum doesn't keep all of their promises. They haven't delivered better procedure coding or AI...

We have had horrible upgrades with Solventum. Every upgrade we have had except for the last one has...

Solventum does great training, and their support is great. Solventum will just jump in. It usually...

360 Encompass System is more like a user education system for using the enhancement tool, and coders...

Solventum's upgrades usually result in a second downtime after the original downtime. The vendor...

When it comes to how well 360 Encompass System codes across different departments and patient types,...

360 Encompass System is pretty easy to use. For the most part, it is user friendly. However, it...

There are some weird little nuances in the system. We turned on something called Code Confidence,...

Solventum tries to charge us for everything.. They want to charge us for updating to a new Windows...

I like the fact that 360 Encompass System can read documents, but when our organization implemented...

We tried to implement the professional fee coding, but there was absolutely no solution to be able...

There are some opportunities with Solventum's coding suggestion accuracy and quality. 360 Encompass...

I don't like Solventum's charge structure, but they charge by facilities, so it is what it is. They...

Some of the staff members are not using 360 Encompass System optimally yet because they lack trust...

I am highly likely to recommend Solventum, but I would give others a lot of caution and tell them...

We have a little bit of opportunity with Solventum's implementation services. Solventum did...

One positive is that Solventum is good about when we place tickets and bring items forward. They do...

Our Solventum CSM is very dynamic. If we have to escalate something to them, they are on it. Also,...

Solventum has definitely gotten better about charges. There are still charges for things, but they...

We are going through some retooling with Solventum, and our code manager could be improved. Coding...