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CDI Collaborate Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The product is user friendly and provides a wealth of usable data.
The training for CDI Collaborate is really good. We have someone who brings new hires up to speed,...
I feel like the flexibility of what the documentation specialist can communicate to the provider,...
CDI Collaborate is based on us deciding what we want to see and setting up worklists. It doesn't...
CDI Collaborate does exceptional work with the prioritization of chart reviews and documentation....
What I like is that with CDI Collaborate, if we have new staff members coming on, I can reach out to...
With what we have with CDI Collaborate and its technology, I haven't really seen anything else that,...
Before CDI Collaborate, we were just using manual processes, so the solution has been a great help....
For training with Solventum, we had a dedicated person who taught us and jumped on phone calls or...
Solventum’s productivity dashboard that I work with is not exactly spot on because I have my...
CDI Collaborate seems like Solventum’s bargain basement, and it was great for us, but I don't know...
Solventum’s support can be hit or miss because the vendor has a couple of different websites where...
I like Solventum’s dashboard, and they’ve got a new app that we can go to if we want to check out...
When we renewed with Solventum, they did not try to make the price go up, and we were extremely...
Solventum is very good about support and partnership. If we have any meetings coming up, they...
I’ve asked Solventum to turn on certain things in CDI Collaborate, so I have set up what I wanted...
Solventum’s training was terrible because they were so new at doing it, and we had to tweak things...
CDI Collaborate is part of our long-term plans for now, but we look at other things all the time....
Solventum is very transparent when it comes to charges, but if, for example, one of the progress...
Most of the time, Solventum trains me, and then I train my staff. I would give Solventum a top score...
We have regular calls. Solventum stays on top of what's happening. If I have concerns, they correct...
Solventum has a ticket system, and I try to be fair. If I know an issue is something that can be...
We don't have all the reporting in the system. We're still tweaking whatever we want in the system,...
Solventum customized CDI Collaborate to make it work with our system. The way we're utilizing the...
No one besides Solventum is willing to work with us to make sure their solution fits our needs, but...
Solventum’s system pulls out what we input. AI is not perfect, but most of the time, that is because...
If I could, I'd develop my own encoder so I wouldn't have to deal with Solventum because the...
The reporting structure in CDI Collaborate is too convoluted. We have to export everything into a...
Sometimes, Solventum says there is a problem with our EHR. If we have an issue, sometimes the first...
Solventum did a really good job with training. They sent someone on-site, and we could also call...
I do not use CDI Collaborate every day, but I know it's a really good product.
Solventum's people are all very helpful and hands on.
We have no issues with the product; it works as it should. There is quick troubleshooting when...
One of my biggest problems is that Solventum’s support is not the greatest. When the vendor was a...
CDI Collaborate has definitely been a great product. We didn’t know anything about CDI when we...
I'm not happy with Solventum’s new reporting system. I have complained about it to my contact...
We used to have a regular call with our Solventum account executive, and they went over all of the...
CDI Collaborate doesn’t interface with anything really. With everything we do in CDI Collaborate, we...
Solventum could improve by providing better responses to questions and giving us a little more...
I would like to see CDI Collaborate become a little more dynamic, not necessarily with reports but...
The implementation and upgrade services for CDI Collaborate have been seamless. We haven't had any...
CDI Collaborate's biggest strength is its ability to keep track of all of the patients at a facility...
Commentary Summary
Comment Type Breakout