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CDI Collaborate Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Before CDI Collaborate, we were just using manual processes, so the solution has been a great help....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

For training with Solventum, we had a dedicated person who taught us and jumped on phone calls or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Solventum’s productivity dashboard that I work with is not exactly spot on because I have my...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CDI Collaborate seems like Solventum’s bargain basement, and it was great for us, but I don't know...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Solventum’s support can be hit or miss because the vendor has a couple of different websites where...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I like Solventum’s dashboard, and they’ve got a new app that we can go to if we want to check out...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When we renewed with Solventum, they did not try to make the price go up, and we were extremely...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Solventum is very good about support and partnership. If we have any meetings coming up, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I’ve asked Solventum to turn on certain things in CDI Collaborate, so I have set up what I wanted...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Solventum’s training was terrible because they were so new at doing it, and we had to tweak things...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

CDI Collaborate is part of our long-term plans for now, but we look at other things all the time....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Solventum is very transparent when it comes to charges, but if, for example, one of the progress...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Most of the time, Solventum trains me, and then I train my staff. I would give Solventum a top score...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have regular calls. Solventum stays on top of what's happening. If I have concerns, they correct...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Solventum has a ticket system, and I try to be fair. If I know an issue is something that can be...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We don't have all the reporting in the system. We're still tweaking whatever we want in the system,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Solventum customized CDI Collaborate to make it work with our system. The way we're utilizing the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

No one besides Solventum is willing to work with us to make sure their solution fits our needs, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Solventum’s system pulls out what we input. AI is not perfect, but most of the time, that is because...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

If I could, I'd develop my own encoder so I wouldn't have to deal with Solventum because the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

The reporting structure in CDI Collaborate is too convoluted. We have to export everything into a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sometimes, Solventum says there is a problem with our EHR. If we have an issue, sometimes the first...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Solventum did a really good job with training. They sent someone on-site, and we could also call...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I do not use CDI Collaborate every day, but I know it's a really good product.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Solventum's people are all very helpful and hands on.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have no issues with the product; it works as it should. There is quick troubleshooting when...

Comment Tone Positive
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

One of my biggest problems is that Solventum’s support is not the greatest. When the vendor was a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

CDI Collaborate has definitely been a great product. We didn’t know anything about CDI when we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I'm not happy with Solventum’s new reporting system. I have complained about it to my contact...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We used to have a regular call with our Solventum account executive, and they went over all of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

CDI Collaborate doesn’t interface with anything really. With everything we do in CDI Collaborate, we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Solventum could improve by providing better responses to questions and giving us a little more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like to see CDI Collaborate become a little more dynamic, not necessarily with reports but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The implementation and upgrade services for CDI Collaborate have been seamless. We haven't had any...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

CDI Collaborate's biggest strength is its ability to keep track of all of the patients at a facility...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CFO

We have an old EHR, but CDI Collaborate seems to work with it. It is a good tool. CDI Collaborate is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CFO

It would be helpful if there were more interactions between our HIM director and our CDI Collaborate...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

We have a contract with Solventum that gives us what we need, and we don't get separate bills for anything....

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CFO

Solventum has recently updated to a new tool, so things might get better. However, I have seen other...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

When we bring forward concerns, Solventum will bring people in to address them. But the vendor is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

I think CDI Collaborate has done what Solventum said it would do. It is doing the job.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

CDI Collaborate’s reporting is probably why we are moving. Solventum just switched CDI Collaborate’s...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The plan is that we will not renew CDI Collaborate because of the expense. I have worked with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I am not a big fan of CDI Collaborate. It is cumbersome to use, and it could have a cleaner flow....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

What I like about CDI Collaborate is that users can make their own worklists. They can also...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I talk with my product specialist at Solventum regularly, and we go over reports together. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like Solventum to change how the queries in CDI Collaborate are calculated. The way they are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I really do like working with CDI Collaborate overall. It is pretty easy. I love the product. It is...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Support with Solventum went back and forth for at least a couple of months. The issue ended up being...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Solventum is not part of our long-term plans because our organization is moving to Epic, and...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

With Solventum, I know that there are costs for additional things.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We had some struggles with CDI Collaborate at first, but I don't think we were having those...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When 3M was bought by Solventum, initially, pretty much everything stayed the same. Solventum...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

CDI Collaborate is a fairly easy product to learn. It has a lot of data points for anyone looking to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I recommend CDI Collaborate all the time. I will tell organizations that if they don't have a CDI...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Things have gone extremely well with CDI Collaborate for our organization since day one. We receive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CDI Collaborate has a dashboard that is really easy to get to. I have a clinical documentation...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Going with CDI Collaborate from our previous solution was a giant leap into the future, even though...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

CDI Collaborate is easy to use, but it doesn't meet all our needs. We can't send queries with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We got what we paid for with CDI Collaborate, and our organization is not going to pay for anything...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The support at Solventum has been a struggle. I don't like the way that the support people send us...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Solventum had a lot of turnover during our go-live, so it was very frustrating to add a different...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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