CDI Engage One Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Loyalty, Relationship

By going through a merger and creating a new company, I think Solventum's intention was to become...

May 2025
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Manager

Product

One of the problems that we have with CDI Engage One is with verifying the things that are being...

May 2025
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Manager

Operations, Product

CDI Engage One is fairly intuitive. Solventum does a really good job of providing a summary for the...

May 2025
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Manager

Product

In terms of enterprise analytics, there are canned reports in CDI Engage One, and there is very...

May 2025
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Manager

Relationship, Operations, Product

One problem is that there is a break with every update for CDI Engage One, and we are not getting...

May 2025
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Manager

Relationship

We have meetings with Solventum's service advisors on a regular basis, so we are able to talk about...

May 2025
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Manager

Relationship

We made a request with Solventum for an item that we wanted in the system. The vendor responded and...

May 2025
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Manager

Relationship, Product

I really like the enhancements that Solventum is making in terms of retrospective reconciliation in...

May 2025
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Manager

Loyalty

We have integration issues between the system and our EHR. We are going to be moving to another EHR....

May 2025
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Manager

Culture

Initially, we partnered with Solventum on a different product, but that product wasn't what...

May 2025
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Manager

Product

If we need something additional from Solventum, it won't be added because that would possibly put us...

Apr 2025
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Manager

Product

I like that CDI Engage One lists our potential conditions and opportunities, and I like the...

Apr 2025
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Manager

Relationship

Solventum is willing to meet with us to discuss anything, and I love my Solventum adoption...

Apr 2025
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Manager

Product

I don't know whether the issue is on Solventum’s side or our internet's side, but the speed of the...

Apr 2025
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Manager

Relationship

Solventum’s customer support is terrible and could be way better. Anytime I file a ticket with the...

Apr 2025
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Manager

Relationship

Solventum has had a lot of turnover on their side, so I would say our CDI Engage One person is not super....

Apr 2025
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Manager

Loyalty

There is a lot of potential for CDI Engage One, and now we are trying to get into proactive denials...

Apr 2025
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Manager

Relationship

CDI Engage One is pretty straightforward. We get emails with answer IDs and key production issues,...

Apr 2025
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Manager

Relationship

I feel like we throw a lot at Solventum. They definitely do keep their promises. We have a lot of...

Apr 2025
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Director

Product

CDI Engage One is technically an AI solution that we use, and we have done a few different things to...

Mar 2025
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Director

Value

There are things on the timeline that don't get followed through on that we would like or expect to...

Mar 2025
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Director

Product

As early adopters of CDI Engage One, we have learned a lot and have helped the vendor optimize and...

Mar 2025
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Director

Relationship

We have our point of contact at Solventum. Solventum is not perfect, but they are pretty good at...

Mar 2025
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Analyst/Coordinator

Value

We have had to scale back and not use some things in the system because they weren’t working the way...

Jan 2025
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Analyst/Coordinator

Culture, Relationship

Solventum tries to keep their promises, but they don’t always succeed. They have a sales versus...

Jan 2025
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Analyst/Coordinator

Product, Value

Our ability to track provider queries and ensure appropriately formatted responses are documented in...

Jan 2025
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Analyst/Coordinator

Product

Solventum continues to enhance the query interface in the system. We have templates that we build,...

Jan 2025
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Director

Relationship, Product

Solventum has a good product. MModal CDI Engage is pretty solid. We really don't have issues with...

Jan 2025
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Analyst/Coordinator

Relationship

Before having IT issues, when we reached out to the Solventum team members, they were engaged,...

Jan 2025
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Analyst/Coordinator

Product

The providers like the MModal CDI Engage real-time nudges that we have active. They can fix or add...

Jan 2025
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Analyst/Coordinator

Product

MModal CDI Engage is not nudging the providers as it should. When certain providers log in, it is...

Jan 2025
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Analyst/Coordinator

Relationship

We have no issues at all. Our Solventum representative is wonderful. We are just anxiously awaiting...

Dec 2024
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CMIO

Operations

Solventum keeping all their promises has been a struggle. With MModal CDI Engage, we did not make...

Dec 2024
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CMIO

Product

I am not very happy with MModal CDI Engage. It is new. I think it needs more time. It was highly...

Dec 2024
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CMIO

Relationship, Product

MModal CDI Engage does help us connect with the EMR. It is easy to use if end users use it....

Dec 2024
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CMIO

Operations

I would not buy MModal CDI Engage again. We just haven't had great adoption of it from the...

Dec 2024
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CIO

Value

We are not having issues with MModal CDI Engage, but we are also not trying to do more with it. We...

Nov 2024
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Director

Product

Our functionality problems have a lot to do with the EMR that we are on and the integration with the...

Oct 2024
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Director

Operations

Solventum is really hands off in the training. It is more of a train-the-trainer scenario. We...

Oct 2024
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Director

Product, Value

MModal CDI Engage is more like a plug-and-play thing. We have had great success with Solventum....

Oct 2024
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Manager

Value

There are additional functionalities in this solution that we have to pay an additional fee for. For...

Sep 2024
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Manager

Loyalty

We are moving away from Solventum because another vendor is a preferred vendor with our EHR, and...

Aug 2024
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CMIO

Product

The UI really frustrates me. It uses a little thing the vendor calls the pill that highlights when...

Jul 2024
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CMIO

Operations

MModal didn't really provide the training we had. That was all from our internal group. MModal...

Jul 2024
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CMIO

Product

MModal CDI Engage is a simple integration, and the data flows as expected. But due to its poor user...

Jul 2024
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CMIO

Product, Value

We have more financially driven outcomes that MModal CDI Engage has not been able to perform...

Jul 2024
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CMIO

Relationship, Product

I don't know what expectations Solventum set with our people who made the decision to use the...

Jul 2024
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(0)
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CMIO

Loyalty

Our time with MModal CDI Engage hasn't been as good as we hoped it would be. As generative AI...

Jul 2024
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Director

Operations

Early on, we had some growing pains with the implementation of MModal CDI Engage. Solventum has...

Jul 2024
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Director

Product, Value

The expectations on the provider-facing side of MModal CDI Engage are much higher than how it...

Jul 2024
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Director

Relationship

Solventum does regular updates, and we can request new things. We can meet as often as we would like...

Jul 2024
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(0)
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Director

Operations

MModal CDI Engage is an ongoing project. Even after the initial implementation, the system requires...

Jul 2024
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