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CDI Engage One Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

For Solventum’s support, they have a ticketing system, and they get back to us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We’re extremely satisfied with CDI Engage One. I think our contract is up with Solventum, and we’re...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

Often, when I complained about an issue with CDI Engage One to Solventum, I spoke to my contact, who...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Solventum is pretty good about their communications about their changes, and we use their content...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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CMIO

We're moving away from CDI Engage One. I've been exposed to it as a clinician, and I don't have good...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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CMIO

CDI Engage One is about capturing data to increase billing. We had something within our EHR that was...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

A fair amount of the CDI Engage One training is kind of left up to us to do. There wasn't much that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

On some level, it is good that we have been able to use CDI Engage One to come up with other use...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

CDI Engage One is easy to use and helps new CDI staff with writing queries. The report capabilities...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We are always in contact with Solventum. We have an ongoing engagement with them because we are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

With CDI Engage One, Solventum has a whole arm of enterprise analytics. We can get reports, but I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

I intimately know and like CDI Engage One. Down the line, our EHR vendor's CDI solution might...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We pay a lot of money for CDI Engage One, but our data shows that we have gotten our money's worth.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Solventum could resolve issues more quickly. Right now, I have to start at the lowest level of IT...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

With CDI Engage One, we like the reliability and accuracy, but it is only partially utilized. We use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Solventum has had a lot of turnover, and things have not been as smooth as they should be.

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

The other thing I would also say that has worked well, at least for us, is CDI Engage One's data. We...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Our biggest positive with Solventum has been the level of customization we have. They are very...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

The quality of the CDI Engage One software and the integration are both pretty solid. Our main...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

I have had recent issues with Solventum and have found them difficult to work with. We are currently...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are some issues in CDI Engage One with how providers show up in the drop-down menus when users...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The electronic query piece for providers in CDI Engage One is pretty straightforward. We had been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When we first got CDI Engage One, it came with a large set of tools. We decided not to continue with...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

Solventum charges separately a lot, but we get nothing.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Documentation is done through a computer system, and many of the fields in our EHR have structured...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The vendor tries. I don’t know whose fault it is that the program is so clunky. If the system does...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

The product does not work as delivered. Solventum isn’t really live with the solution's CDI...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

We had a very rough implementation for CDI Engage One. It was challenging to say the least. However,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

We are not going to continue with CDI Engage One, and we have turned off the majority of its major...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

Our HIM group is down to using a small percentage of CDI Engage One’s functionality. They just don't...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CIO

In terms of interoperability or integration, some of the scheduling parts and integration with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have a point of contact at Solventum who we talk to frequently. That person is very responsive,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The only downside of CDI Engage One is that it sometimes has issues. It is a very integrated and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

CDI Engage One has been transformative for our CDI teams. It has made them more efficient in their...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Our Solventum contact really did go beyond the call of duty, did a lot of really good training,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I don’t know if this was on our side or Solventum’s side, but we didn’t have stakeholder buy-in on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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