CDI Engage One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product, Value
We have had a really positive experience with CDI Engage One, and we have achieved a lot of positive...
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Product
The prioritization that is offered for CDI Engage One increases the scores for potential query...
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Loyalty, Product
There are some workflow things that can get confusing in the system. For example, it will sometimes...
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Product, Value
The system helps us to do more without needing to increase our resources. My organization has had...
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Product
The clinical criteria behind CDI Engage One is that we can customize it, and the vendor will assign...
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Loyalty, Relationship
By going through a merger and creating a new company, I think Solventum's intention was to become...
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Product
One of the problems that we have with CDI Engage One is with verifying the things that are being...
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Operations, Product
CDI Engage One is fairly intuitive. Solventum does a really good job of providing a summary for the...
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Product
In terms of enterprise analytics, there are canned reports in CDI Engage One, and there is very...
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Relationship, Operations, Product
One problem is that there is a break with every update for CDI Engage One, and we are not getting...
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Relationship
We have meetings with Solventum's service advisors on a regular basis, so we are able to talk about...
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Relationship
We made a request with Solventum for an item that we wanted in the system. The vendor responded and...
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Relationship, Product
I really like the enhancements that Solventum is making in terms of retrospective reconciliation in...
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Loyalty
We have integration issues between the system and our EHR. We are going to be moving to another EHR....
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Culture
Initially, we partnered with Solventum on a different product, but that product wasn't what...
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Product
If we need something additional from Solventum, it won't be added because that would possibly put us...
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Product
I like that CDI Engage One lists our potential conditions and opportunities, and I like the...
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Relationship
Solventum is willing to meet with us to discuss anything, and I love my Solventum adoption...
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Product
I don't know whether the issue is on Solventum’s side or our internet's side, but the speed of the...
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Relationship
Solventum’s customer support is terrible and could be way better. Anytime I file a ticket with the...
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Relationship
Solventum has had a lot of turnover on their side, so I would say our CDI Engage One person is not super....
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Loyalty
There is a lot of potential for CDI Engage One, and now we are trying to get into proactive denials...
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Relationship
CDI Engage One is pretty straightforward. We get emails with answer IDs and key production issues,...
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Relationship
I feel like we throw a lot at Solventum. They definitely do keep their promises. We have a lot of...
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Product
CDI Engage One is technically an AI solution that we use, and we have done a few different things to...
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Value
There are things on the timeline that don't get followed through on that we would like or expect to...
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Product
As early adopters of CDI Engage One, we have learned a lot and have helped the vendor optimize and...
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Relationship
We have our point of contact at Solventum. Solventum is not perfect, but they are pretty good at...
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Value
We have had to scale back and not use some things in the system because they weren’t working the way...
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Culture, Relationship
Solventum tries to keep their promises, but they don’t always succeed. They have a sales versus...
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Product, Value
Our ability to track provider queries and ensure appropriately formatted responses are documented in...
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Product
Solventum continues to enhance the query interface in the system. We have templates that we build,...
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Relationship, Product
Solventum has a good product. MModal CDI Engage is pretty solid. We really don't have issues with...
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Relationship
Before having IT issues, when we reached out to the Solventum team members, they were engaged,...
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Product
The providers like the MModal CDI Engage real-time nudges that we have active. They can fix or add...
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Product
MModal CDI Engage is not nudging the providers as it should. When certain providers log in, it is...
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Relationship
We have no issues at all. Our Solventum representative is wonderful. We are just anxiously awaiting...
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Operations
Solventum keeping all their promises has been a struggle. With MModal CDI Engage, we did not make...
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Product
I am not very happy with MModal CDI Engage. It is new. I think it needs more time. It was highly...
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Relationship, Product
MModal CDI Engage does help us connect with the EMR. It is easy to use if end users use it....
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Operations
I would not buy MModal CDI Engage again. We just haven't had great adoption of it from the...
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Value
We are not having issues with MModal CDI Engage, but we are also not trying to do more with it. We...
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Product
Our functionality problems have a lot to do with the EMR that we are on and the integration with the...
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Operations
Solventum is really hands off in the training. It is more of a train-the-trainer scenario. We...
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Product, Value
MModal CDI Engage is more like a plug-and-play thing. We have had great success with Solventum....
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Value
There are additional functionalities in this solution that we have to pay an additional fee for. For...
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Loyalty
We are moving away from Solventum because another vendor is a preferred vendor with our EHR, and...
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Product
The UI really frustrates me. It uses a little thing the vendor calls the pill that highlights when...
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Operations
MModal didn't really provide the training we had. That was all from our internal group. MModal...
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Product
MModal CDI Engage is a simple integration, and the data flows as expected. But due to its poor user...
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Product, Value
We have more financially driven outcomes that MModal CDI Engage has not been able to perform...
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Relationship, Product
I don't know what expectations Solventum set with our people who made the decision to use the...
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Loyalty
Our time with MModal CDI Engage hasn't been as good as we hoped it would be. As generative AI...
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Operations
Early on, we had some growing pains with the implementation of MModal CDI Engage. Solventum has...
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Product, Value
The expectations on the provider-facing side of MModal CDI Engage are much higher than how it...
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Relationship
Solventum does regular updates, and we can request new things. We can meet as often as we would like...
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Operations
MModal CDI Engage is an ongoing project. Even after the initial implementation, the system requires...
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