CDI Engage One Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
There are some issues in CDI Engage One with how providers show up in the drop-down menus when users...
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Product
The electronic query piece for providers in CDI Engage One is pretty straightforward. We had been...
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Loyalty, Operations
When we first got CDI Engage One, it came with a large set of tools. We decided not to continue with...
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Value
Solventum charges separately a lot, but we get nothing.
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Product
Documentation is done through a computer system, and many of the fields in our EHR have structured...
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Relationship, Product
The vendor tries. I don’t know whose fault it is that the program is so clunky. If the system does...
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Product
The product does not work as delivered. Solventum isn’t really live with the solution's CDI...
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Operations
We had a very rough implementation for CDI Engage One. It was challenging to say the least. However,...
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Loyalty
We are not going to continue with CDI Engage One, and we have turned off the majority of its major...
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Loyalty, Value
Our HIM group is down to using a small percentage of CDI Engage One’s functionality. They just don't...
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Product
In terms of interoperability or integration, some of the scheduling parts and integration with...
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Relationship
We have a point of contact at Solventum who we talk to frequently. That person is very responsive,...
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Product
The only downside of CDI Engage One is that it sometimes has issues. It is a very integrated and...
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Product, Value
CDI Engage One has been transformative for our CDI teams. It has made them more efficient in their...
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Operations
Our Solventum contact really did go beyond the call of duty, did a lot of really good training,...
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Product
I don’t know if this was on our side or Solventum’s side, but we didn’t have stakeholder buy-in on...
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Product
CDI Engage One has an evidence sheet that utilizes AI to read patient notes, labs, images, and...
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Product
CDI Engage One is not user-friendly at all. It is very complicated software. It isn't easy to use,...
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Product, Value
We have had a really positive experience with CDI Engage One, and we have achieved a lot of positive...
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Product
The prioritization that is offered for CDI Engage One increases the scores for potential query...
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Loyalty, Product
There are some workflow things that can get confusing in the system. For example, it will sometimes...
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Product, Value
The system helps us to do more without needing to increase our resources. My organization has had...
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Product
The clinical criteria behind CDI Engage One is that we can customize it, and the vendor will assign...
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Loyalty, Relationship
By going through a merger and creating a new company, I think Solventum's intention was to become...
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Product
One of the problems that we have with CDI Engage One is with verifying the things that are being...
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Operations, Product
CDI Engage One is fairly intuitive. Solventum does a really good job of providing a summary for the...
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Product
In terms of enterprise analytics, there are canned reports in CDI Engage One, and there is very...
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Relationship, Operations, Product
One problem is that there is a break with every update for CDI Engage One, and we are not getting...
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Relationship
We have meetings with Solventum's service advisors on a regular basis, so we are able to talk about...
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Relationship
We made a request with Solventum for an item that we wanted in the system. The vendor responded and...
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Relationship, Product
I really like the enhancements that Solventum is making in terms of retrospective reconciliation in...
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Loyalty
We have integration issues between the system and our EHR. We are going to be moving to another EHR....
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Culture
Initially, we partnered with Solventum on a different product, but that product wasn't what...
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Product
If we need something additional from Solventum, it won't be added because that would possibly put us...
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Product
I like that CDI Engage One lists our potential conditions and opportunities, and I like the...
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Relationship
Solventum is willing to meet with us to discuss anything, and I love my Solventum adoption...
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Product
I don't know whether the issue is on Solventum’s side or our internet's side, but the speed of the...
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Relationship
Solventum’s customer support is terrible and could be way better. Anytime I file a ticket with the...
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Relationship
Solventum has had a lot of turnover on their side, so I would say our CDI Engage One person is not super....
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Loyalty
There is a lot of potential for CDI Engage One, and now we are trying to get into proactive denials...
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Relationship
CDI Engage One is pretty straightforward. We get emails with answer IDs and key production issues,...
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Relationship
I feel like we throw a lot at Solventum. They definitely do keep their promises. We have a lot of...
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Product
CDI Engage One is technically an AI solution that we use, and we have done a few different things to...
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Value
There are things on the timeline that don't get followed through on that we would like or expect to...
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Product
As early adopters of CDI Engage One, we have learned a lot and have helped the vendor optimize and...
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Relationship
We have our point of contact at Solventum. Solventum is not perfect, but they are pretty good at...
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Value
We have had to scale back and not use some things in the system because they weren’t working the way...
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Culture, Relationship
Solventum tries to keep their promises, but they don’t always succeed. They have a sales versus...
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Product, Value
Our ability to track provider queries and ensure appropriately formatted responses are documented in...
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Product
Solventum continues to enhance the query interface in the system. We have templates that we build,...
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Relationship, Product
Solventum has a good product. MModal CDI Engage is pretty solid. We really don't have issues with...
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Relationship
Before having IT issues, when we reached out to the Solventum team members, they were engaged,...
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Product
The providers like the MModal CDI Engage real-time nudges that we have active. They can fix or add...
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Product
MModal CDI Engage is not nudging the providers as it should. When certain providers log in, it is...
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Relationship
We have no issues at all. Our Solventum representative is wonderful. We are just anxiously awaiting...
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Operations
Solventum keeping all their promises has been a struggle. With MModal CDI Engage, we did not make...
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Product
I am not very happy with MModal CDI Engage. It is new. I think it needs more time. It was highly...
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Relationship, Product
MModal CDI Engage does help us connect with the EMR. It is easy to use if end users use it....
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Operations
I would not buy MModal CDI Engage again. We just haven't had great adoption of it from the...
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