Interactive Patient Engagement Solutions Commentary

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SONIFI Health needs to follow up and close the loop. Their support is extremely slow. Usually, they...

Interactive Patient Engagement Solutions is kind of a dinosaur that just exists. We just can't have...

SONIFI Health had staff on-site doing training during our orientation. We did some virtual training...

I'm very satisfied with SONIFI Health's support over the last few years. I have a representative....

I would buy Interactive Patient Engagement Solutions again, but it also depends on the systems,...

Interactive Patient Engagement Solutions is worth the money. We've always wanted something cheaper,...

I want to see a better and smoother transition plan. When we're transitioning from one individual to...

I don't really know whether I would buy Interactive Patient Engagement Solutions again. I think it...

Patients have a TV and channels in front of them. When it comes to the full functionality of the...

We got off to a bit of a rough start with SONIFI Health. We lost our on-site representative with...

From a patient experience perspective, SONIFI Health could improve their ROI by communicating more...

For support from SONIFI Health, we're highly dependent on phone calls with the customer service...

SONIFI Health does a great job. I am extremely satisfied. They have been very responsive. They are phenomenal....

With SONIFI Health, we built Interactive Patient Engagement Solutions so that our caregivers have to...

I’m not sure whether I really understand the vision of SONIFI Health. Communication about that could...

We don't really have unexpected costs from the vendor. I would say that their subscription fee is...

I want the vendor to develop a GUI interface for the system to have a simplified, larger font for...

SONIFI Health is a good partner. They're responsive, and they want to help. The solution has more...

We’ve asked SONIFI Health for a couple of different things. Some of the features are a little...

I wouldn't buy most systems again. But this one actually works, so I would buy it again. It's pretty...

We don't ask for a lot of training, but the vendor is always helpful when we ask them. They don’t...

With support, sometimes we're on the phone for a really long time. When we're paying the...

I am not sure whether our staff members take advantage of the vendor's monthly training Teams...

We have had some issues with SONIFI Health that have gone unsolved for long periods of time.

SONIFI Health works very well with our EHR vendor to assign patient education videos and track...

I am not involved with billing, but I know that our service contract with SONIFI Health seems...

When Epic updates, we sometimes lose saved education in Interactive Patient Engagement Solutions....

Interactive Patient Engagement Solutions meets all of our needs at this point. One capability we are...

I would recommend SONIFI Health. I would tell others thinking about going with SONIFI Health about...

Regarding support, it is not that SONIFI Health is not responsive; they are, but when it comes to...

We wanted to start using Interactive Patient Engagement Solutions because of its interactive...

Our SONIFI Health representative is great and really does handle almost 100% of our needs. They are...

Interactive Patient Engagement Solutions is a very strong platform, and overall, we really like it.

SONIFI Health is phenomenal. They have people on-site whenever we have issues. They provide...

I have a real problem with SONIFI Health's support staff members. SONIFI Health's support is...

SONIFI Health keeps all of their promises, but sometimes, it is an uphill battle to get things done.

The vendor tries to keep their promises. The executive involvement is good because they set clear...

SONIFI Health doesn't have a modern, patient-centric program. It is controlled through a pillow...

We have pop-ups, which might constitute patient communication, but they are so limited.

Usually, Brian is not a part of things unless someone is out. I liked the communication that I had...

SONIFI Health doesn't have additional charges all the time.

I would say that SONIFI Health keeps all their promises, but sometimes we struggle. We struggle a...

We haven't had any major upgrades. SONIFI Health really hasn't had any updates with new technology...

I wouldn't say the service is proactive. We meet regularly, and I have asked for that, and we bring...

The product is fairly new. It has only been implemented for a few years. I think it helps the...

Most end users don't use the system because they are really patients. But the communication and...

SONIFI Health's system is positive for the patient, especially with technology. Patients can watch...

I have contact people who I work with for our facility, and I can email them and get a response in a...

SONIFI Health’s training was well organized, and they worked with us to make it happen for our...

The solution is doing exactly what SONIFI Health said it would. SONIFI Health has kept their word on...

I get reports from SONIFI Health consistently on the program itself and on all the additional things...