Sonitor RTLS (Hardware & Software) Commentary
Filtered view: All
Subject Expert
Mark Allphin
Vice President of Sales
If you don't have a login, getting started is easy.
User Commentary
Value
Sonitor has addressed some customer concerns in the past by releasing new products. However, we only...
Login or Create an Account to see details.
Operations
Sonitor Sense is willing to train us on anything that we ask, but a more proactive, structured...
Login or Create an Account to see details.
Loyalty, Value
Since we have made a significant investment in Sonitor's hardware, it is difficult for us to take...
Login or Create an Account to see details.
Relationship
From a support standpoint, Sonitor is very responsive. If we need to jump on a call, someone from...
Login or Create an Account to see details.
Relationship
Overall, Sonitor's customer service people have been responsive, but they have been slightly slower...
Login or Create an Account to see details.
Value
Sonitor could deliver a strong ROI through asset tracking, but we are not using the system for that...
Login or Create an Account to see details.
Value
I would tell someone considering Sonitor Sense that the devices' location accuracy is very strong...
Login or Create an Account to see details.
Loyalty, Value
Sonitor Sense is expensive, and the market appears to be moving toward nonhardware-based solutions....
Login or Create an Account to see details.
Relationship
Sonitor Sense's hardware and software are sound, and the vendor's support is great. If we have any...
Login or Create an Account to see details.
Operations
Sonitor provides training specific to the system's tags, including documentation on effective use,...
Login or Create an Account to see details.
Product
Sonitor consistently delivers. Their solution enables functionalities that give units more control...
Login or Create an Account to see details.
Relationship
Sonitor has set us up with a customer service executive that I meet with regularly, and they have...
Login or Create an Account to see details.
Value
Sonitor Sense is a reliable product that we trust and have used for a long time. It is kind of...
Login or Create an Account to see details.
Relationship
Whenever we have an issue with Sonitor Sense, Sonitor takes care of it.
Login or Create an Account to see details.
Relationship
The vendor struggles with migrations and has limited flexibility when supporting customer needs. It...
Login or Create an Account to see details.
Relationship
We are working with Sonitor, but when we call their support, there are problems. We don't receive...
Login or Create an Account to see details.
Product
Sonitor Sense isn't accurate enough. We have a hard time finding equipment. We use a different...
Login or Create an Account to see details.
Product
Sonitor Sense works great. Users can kind of set it up and ignore it. I have recommended Sonitor...
Login or Create an Account to see details.
Operations
There were some, but not too many, discussions during the implementation about how the...
Login or Create an Account to see details.
Relationship
Sonitor is delivering new solutions, but that requires us to replace all of our beacons and add new...
Login or Create an Account to see details.
Value
RTLS options are good for nurse tracking and removal accuracy. However, Sonitor Sense is a fairly...
Login or Create an Account to see details.
Loyalty
Sonitor Sense works fine. I don't think folks will be upset if they put it in. It is hard to say...
Login or Create an Account to see details.
Operations, Product
The system has been relatively solid. Our networking team has had some concerns about some...
Login or Create an Account to see details.
Operations
I think the system's training component is fairly absent. The vendor kind of just gave us the...
Login or Create an Account to see details.
Product
With Sonitor Sense, I would like to see more of a GUI or an app that would make it run, instead of...
Login or Create an Account to see details.
Product
I like Sonitor’s technology and how it is used. The technology behind it works well. It is never...
Login or Create an Account to see details.
Loyalty
Sonitor Sense is not part of our long-term plans. We purchased it as an add-on when we worked with...
Login or Create an Account to see details.
Relationship
The only way that Sonitor could be proactive would be if they were monitoring our system, but they...
Login or Create an Account to see details.
Loyalty, Product, Value
If the decision were just up to me, I would not buy Sonitor Sense again due to its interference with...
Login or Create an Account to see details.
Operations
We utilize Sonitor Sense with another system. Sonitor Sense is great overall, but during the setup,...
Login or Create an Account to see details.
Relationship
I really don't have any issues with Sonitor. We are just purchasing tags. When we added new...
Login or Create an Account to see details.
Product
Although I'm used to the solution, Sonitor could maybe improve the ease of use for Sonitor Sense a...
Login or Create an Account to see details.
Operations
I usually train staff members on Sonitor Sense. Sonitor doesn't come out to do that. I have been...
Login or Create an Account to see details.
Value
I think we receive our money’s worth with Sonitor Sense, but I still think it is expensive. The tags...
Login or Create an Account to see details.
Product
There are really no upgrades with Sonitor Sense, but I would rate the stability and reliability of...
Login or Create an Account to see details.
Value
I would buy Sonitor Sense again but with a different software vendor. Our salesperson at Sonitor has...
Login or Create an Account to see details.
Culture, Relationship
Our salesperson at Sonitor is Johnny-on-the-spot. Whenever I need something, that person is there....
Login or Create an Account to see details.
Culture, Value
Sonitor is pretty cut and dry. Their prices are good, and we never have a bunch of little charges...
Login or Create an Account to see details.
Relationship, Product
I am a bit of a cynic. I think everything could work a little better. However, Sonitor Sense does...
Login or Create an Account to see details.
Product
Everything connects through the product and with the tags, and everything seems to be working very...
Login or Create an Account to see details.
Product, Value
We have a lot of use cases for the product, and we are putting the system to work for sure....
Login or Create an Account to see details.
Relationship, Operations
Overall, using Sonitor Sense has been a pretty positive experience. I didn't necessarily have a...
Login or Create an Account to see details.
Product
I have been monitoring the hand-hygiene program, monitoring people, and helping to troubleshoot when...
Login or Create an Account to see details.
Culture, Value
Since we hold a service contract, we receive software upgrades from one version to another without...
Login or Create an Account to see details.
Operations, Product
If the end users would only implement and use the system as they were taught, everything would be...
Login or Create an Account to see details.
Product
Sonitor really needs to redesign the ID sensor. The outcome I was hoping for with Sonitor Sense was...
Login or Create an Account to see details.
Relationship
The support from our third-party vendor is just top-notch. On a proactive basis, the third-party...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout