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Spok Mobile Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have server and cloud problems. Spok Mobile is a little technology heavy for our operations...
Spok Mobile is a good platform for critical alerting.
We could potentially have Spok in our future, but we probably won't. In the future, something has to...
I have only had like one complaint in the past six months about Spok. They are great about executive...
There is no universal search functionality. We have to know what name we are looking for and how to...
Spok is not good at optimization. They are just okay. Most everything is reactive. There isn't a...
Spok’s development cycle hasn't been a cycle. It has been a horseshoe; it gets going, stops at the...
My recommendation of Spok Mobile to another organization depends, because there would be far too...
Commentary Summary
Comment Type Breakout