State Collection Service Early Out Services Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
State Collection Service doesn't exceed our expectations because our other third-party firm is...
Login or Create an Account to see details.
Services, Value
State Collection Service is doing a good job overall. They complete the work they are responsible...
Login or Create an Account to see details.
Relationship, Services
We have regular contact with the firm’s team, from the day-to-day staff all the way up to the...
Login or Create an Account to see details.
Value
We have excellent pricing with State Collection Service, and we are definitely getting our money’s worth....
Login or Create an Account to see details.
Relationship
The firm is so easy to work with and so friendly. I think they do a really good job of creating a...
Login or Create an Account to see details.
Value
I would highly recommend State Collection Service. We had a really good rate, and we got our money's...
Login or Create an Account to see details.
Operations
The most recent issue we have encountered is with payment plans. Since State Collection Service...
Login or Create an Account to see details.
Relationship
We primarily work with our designated State Collection Service representatives who handle most of...
Login or Create an Account to see details.
Relationship
I’m very satisfied with State Collection Service. We have a very good partnership. They provide...
Login or Create an Account to see details.
Relationship, Services
State Collection Service has great tools, like automatic dialers that most agencies offer, but what...
Login or Create an Account to see details.
Relationship
One of the things that State Collection Service does really well is really try to help the customer....
Login or Create an Account to see details.
Operations
One of the things that State Collection Service has to improve upon is training their staff and...
Login or Create an Account to see details.
Loyalty, Relationship, Value
State Collection Service did a good job during the review process. We narrowed the firms we were...
Login or Create an Account to see details.
Relationship, Services
The executives that I deal with often are very good. If I have an issue, they are on it. I have the...
Login or Create an Account to see details.
Relationship, Services
The firm's support people change, and while they are responsive, they need to be more responsive....
Login or Create an Account to see details.
Relationship, Operations
State Collection Service keeps coming back to us for opportunities in terms of better collections...
Login or Create an Account to see details.
Relationship, Operations
State Collection Service has been a really good partner, and they have helped us with a bunch of...
Login or Create an Account to see details.
Operations, Services
State Collection Service does a decent job. They just aren't a no-problem firm. They aren't the kid...
Login or Create an Account to see details.
Operations
On the firm-management side, we have some issues with reconciling the inventory based on how the...
Login or Create an Account to see details.
Relationship, Services
We have a lot of State Collection Service's leaders on our calls, yet things still have to go...
Login or Create an Account to see details.
Operations, Value
We wish State Collection Service could improve the inventory-reconciliation process. It drives me...
Login or Create an Account to see details.
Relationship
State Collection Service’s client engagement stands out to me. They are very responsive and open to...
Login or Create an Account to see details.
Value
The firm's performance is average, and they could improve that by increasing collections. Also,...
Login or Create an Account to see details.
Relationship
I never hear from the firm. I am highly engaged with other firms in thinking about long-term...
Login or Create an Account to see details.
Value
I would not buy from State Collection Service again, but the reason for that is just a change in our...
Login or Create an Account to see details.
Relationship
State Collection Service is very responsive. We talk to them a lot. They are always willing to hear...
Login or Create an Account to see details.
Relationship, Services
We have our normal contacts that we work with at State Collection Service. We don’t see very much...
Login or Create an Account to see details.
Relationship, Services
State Collection Service uses call centers, so obviously they have turnover, but for the most part,...
Login or Create an Account to see details.
Relationship
State Collection Service's people are normally engaged, and if they are not, I can always reach out...
Login or Create an Account to see details.
Relationship
State Collection Service is probably the best precollection agency I have ever used. They have far...
Login or Create an Account to see details.
Relationship, Services
It is hard for me to find anything bad about State Collection Service. I have promoted them at any...
Login or Create an Account to see details.
Relationship, Operations, Value
I have just gone through an implementation with State Collection Service, and compared to other...
Login or Create an Account to see details.
Value
I told State Collection Service at the beginning that it was a hard sell to bring them on board, so...
Login or Create an Account to see details.
Relationship
State Collection Service gives me the feeling that we all put our pants on the same and all have the...
Login or Create an Account to see details.
Relationship, Operations
I have a long-standing relationship with State Collection Service. I have so much experience with...
Login or Create an Account to see details.
Relationship
The firm has some occasional turnover with their call center representatives, but that is the nature...
Login or Create an Account to see details.
Relationship
State Collection Service has been our partner for a long time. They really know our organization as...
Login or Create an Account to see details.
Relationship
The firm jumps on any request or question, so we don't have any issues with the firm not helping us.
Login or Create an Account to see details.
Relationship
There is always turnover with State Collection Service, and we have actually had a couple of leaders...
Login or Create an Account to see details.
Loyalty, Relationship, Services, Value
State Collection Service has been a partner to us for years. They consistently do a great job for us...
Login or Create an Account to see details.
Relationship, Operations
There are always teammates who come in and leave automatically, but when State Collection Service...
Login or Create an Account to see details.
Relationship, Operations, Services
If we ever have anybody that we need to pull back, State Collection Service is more than willing to...
Login or Create an Account to see details.
Relationship
We are grateful for State Collection Service. They fill in a huge gap for us and allow us to extend...
Login or Create an Account to see details.
Relationship
It is very hard to recruit and retain qualified talent right now, and State Collection Service is...
Login or Create an Account to see details.
Relationship
The area that I would love to see a gap closed on is the working knowledge of the people who are...
Login or Create an Account to see details.
Relationship, Services, Value
Nobody likes to be in bed debt, but I don't think we get much pushback on how people get treated....
Login or Create an Account to see details.
Relationship
We love State Collection Service as an early-out firm. I have had the same contact person for a long...
Login or Create an Account to see details.
Value
I don't feel like the firm is charging us for every little thing. We kind of spell things out in our...
Login or Create an Account to see details.
Relationship, Services
State Collection Service is really good at just working with their clients. The firm is very...
Login or Create an Account to see details.
​
Featured Report
Preferences