Bookmark

State Collection Service Early Out Services Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

VP/Other Executive

State Collection Service is part of our long-term plans. We've been expanding our work with them....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

We've seen improvements with State Collection Service. Slightly fewer things go to bad debt, so all...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I've always liked the gamification that State Collection Service does with their team members and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

I rated State Collection Service’s early-out staff lower because the firm has different team members...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

State Collection Service is and has been a leader in regulatory issues; they've not just made us...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

I don't see us implementing AI that is going to take away from State Collection Service. I see AI as...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have regular meetings with State Collection Service, so I’m always pressing them on how we can do...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We like State Collection Service’s partnership with us. They do a good job of collecting, so they...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We’ve been with State Collection Service for early-out work longer than we’ve been with them for...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

State Collection Service does a great job with project management, and that's one thing that makes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

In terms of performance, we could be doing a little better, but I do give State Collection Service...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We have a pretty good rate with State Collection Service. We would just like to see a little more in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I would tell others looking to engage with State Collection Service to be really prescriptive with...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

State Collection Service’s leadership team is pretty responsive. We have a lot of ad hoc requests...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

State Collection Service has missed expectations. Overall, we've seen a decrease in performance with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The leadership team that we deal with is pretty good, but we see some issues with some other...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We meet with State Collection Service regularly, and the communication is good. We constantly touch...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

State Collection Service is probably the best precollect agency we have ever had. They do better...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Some advice I would give someone looking at State Collection Service is that they need to stay on...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We did have a complaint about a patient who was on hold for a long time with State Collection...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Going above and beyond for State Collection Service would mean higher collections. We have seen a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

With State Collection Service, we have experienced some challenges with frontline staff performance....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

State Collection Service is flexible when it comes to adjusting call volumes, including taking calls...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would recommend State Collection Service. I believe they are the right partner to help us move to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We receive very few patient complaints about State Collection Service, though staff members...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

We have a really strong partnership with State Collection Service that has been in place for a long...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

State Collection Service is very strong with collection work, so we have no concerns there. The firm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

The firm doesn’t do customer service work well. They don't have the technology, and they don't...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

State Collection Service doesn't exceed our expectations because our other third-party firm is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

State Collection Service is doing a good job overall. They complete the work they are responsible...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Manager

We have regular contact with the firm’s team, from the day-to-day staff all the way up to the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We have excellent pricing with State Collection Service, and we are definitely getting our money’s worth....

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

The firm is so easy to work with and so friendly. I think they do a really good job of creating a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would highly recommend State Collection Service. We had a really good rate, and we got our money's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.