State Collection Service Early Out Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Manager

Value

State Collection Service doesn't exceed our expectations because our other third-party firm is...

Oct 2025
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Manager

Services, Value

State Collection Service is doing a good job overall. They complete the work they are responsible...

Oct 2025
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Manager

Relationship, Services

We have regular contact with the firm’s team, from the day-to-day staff all the way up to the...

Oct 2025
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Manager

Value

We have excellent pricing with State Collection Service, and we are definitely getting our money’s worth....

Oct 2025
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Director

Relationship

The firm is so easy to work with and so friendly. I think they do a really good job of creating a...

Oct 2025
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Director

Value

I would highly recommend State Collection Service. We had a really good rate, and we got our money's...

Oct 2025
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Manager

Operations

The most recent issue we have encountered is with payment plans. Since State Collection Service...

Sep 2025
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Manager

Relationship

We primarily work with our designated State Collection Service representatives who handle most of...

Sep 2025
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Manager

Relationship

I’m very satisfied with State Collection Service. We have a very good partnership. They provide...

Sep 2025
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Manager

Relationship, Services

State Collection Service has great tools, like automatic dialers that most agencies offer, but what...

Sep 2025
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VP/Other Executive

Relationship

One of the things that State Collection Service does really well is really try to help the customer....

Sep 2025
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VP/Other Executive

Operations

One of the things that State Collection Service has to improve upon is training their staff and...

Sep 2025
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VP/Other Executive

Loyalty, Relationship, Value

State Collection Service did a good job during the review process. We narrowed the firms we were...

Sep 2025
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VP/Other Executive

Relationship, Services

The executives that I deal with often are very good. If I have an issue, they are on it. I have the...

Sep 2025
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VP/Other Executive

Relationship, Services

The firm's support people change, and while they are responsive, they need to be more responsive....

Aug 2025
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VP/Other Executive

Relationship, Operations

State Collection Service keeps coming back to us for opportunities in terms of better collections...

Aug 2025
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VP/Other Executive

Relationship, Operations

State Collection Service has been a really good partner, and they have helped us with a bunch of...

Aug 2025
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Manager

Operations, Services

State Collection Service does a decent job. They just aren't a no-problem firm. They aren't the kid...

Jul 2025
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Manager

Operations

On the firm-management side, we have some issues with reconciling the inventory based on how the...

Jul 2025
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Manager

Relationship, Services

We have a lot of State Collection Service's leaders on our calls, yet things still have to go...

Jul 2025
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Manager

Operations, Value

We wish State Collection Service could improve the inventory-reconciliation process. It drives me...

Jul 2025
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VP/Other Executive

Relationship

State Collection Service’s client engagement stands out to me. They are very responsive and open to...

Jun 2025
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VP/Other Executive

Value

The firm's performance is average, and they could improve that by increasing collections. Also,...

Jun 2025
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VP/Other Executive

Relationship

I never hear from the firm. I am highly engaged with other firms in thinking about long-term...

Jun 2025
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VP/Other Executive

Value

I would not buy from State Collection Service again, but the reason for that is just a change in our...

Jun 2025
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Manager

Relationship

State Collection Service is very responsive. We talk to them a lot. They are always willing to hear...

Mar 2025
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Manager

Relationship, Services

We have our normal contacts that we work with at State Collection Service. We don’t see very much...

Mar 2025
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Manager

Relationship, Services

State Collection Service uses call centers, so obviously they have turnover, but for the most part,...

Mar 2025
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Director

Relationship

State Collection Service's people are normally engaged, and if they are not, I can always reach out...

Mar 2025
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Director

Relationship

State Collection Service is probably the best precollection agency I have ever used. They have far...

Mar 2025
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Director

Relationship, Services

It is hard for me to find anything bad about State Collection Service. I have promoted them at any...

Feb 2025
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Director

Relationship, Operations, Value

I have just gone through an implementation with State Collection Service, and compared to other...

Feb 2025
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Director

Value

I told State Collection Service at the beginning that it was a hard sell to bring them on board, so...

Feb 2025
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Director

Relationship

State Collection Service gives me the feeling that we all put our pants on the same and all have the...

Feb 2025
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Director

Relationship, Operations

I have a long-standing relationship with State Collection Service. I have so much experience with...

Feb 2025
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Manager

Relationship

The firm has some occasional turnover with their call center representatives, but that is the nature...

Feb 2025
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Manager

Relationship

State Collection Service has been our partner for a long time. They really know our organization as...

Feb 2025
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Manager

Relationship

The firm jumps on any request or question, so we don't have any issues with the firm not helping us.

Feb 2025
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Manager

Relationship

There is always turnover with State Collection Service, and we have actually had a couple of leaders...

Feb 2025
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VP/Other Executive

Loyalty, Relationship, Services, Value

State Collection Service has been a partner to us for years. They consistently do a great job for us...

Feb 2025
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Director

Relationship, Operations

There are always teammates who come in and leave automatically, but when State Collection Service...

Jan 2025
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Director

Relationship, Operations, Services

If we ever have anybody that we need to pull back, State Collection Service is more than willing to...

Jan 2025
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Analyst/Coordinator

Relationship

We are grateful for State Collection Service. They fill in a huge gap for us and allow us to extend...

Jan 2025
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Analyst/Coordinator

Relationship

It is very hard to recruit and retain qualified talent right now, and State Collection Service is...

Jan 2025
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Analyst/Coordinator

Relationship

The area that I would love to see a gap closed on is the working knowledge of the people who are...

Jan 2025
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Director

Relationship, Services, Value

Nobody likes to be in bed debt, but I don't think we get much pushback on how people get treated....

Jan 2025
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Director

Relationship

We love State Collection Service as an early-out firm. I have had the same contact person for a long...

Jan 2025
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Manager

Value

I don't feel like the firm is charging us for every little thing. We kind of spell things out in our...

Dec 2024
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Manager

Relationship, Services

State Collection Service is really good at just working with their clients. The firm is very...

Dec 2024
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