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State Collection Service Early Out Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

In terms of performance, we could be doing a little better, but I do give State Collection Service...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have a pretty good rate with State Collection Service. We would just like to see a little more in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I would tell others looking to engage with State Collection Service to be really prescriptive with...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

State Collection Service’s leadership team is pretty responsive. We have a lot of ad hoc requests...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

State Collection Service has missed expectations. Overall, we've seen a decrease in performance with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The leadership team that we deal with is pretty good, but we see some issues with some other...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We meet with State Collection Service regularly, and the communication is good. We constantly touch...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

State Collection Service is probably the best precollect agency we have ever had. They do better...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Some advice I would give someone looking at State Collection Service is that they need to stay on...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We did have a complaint about a patient who was on hold for a long time with State Collection...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Going above and beyond for State Collection Service would mean higher collections. We have seen a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

With State Collection Service, we have experienced some challenges with frontline staff performance....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

State Collection Service is flexible when it comes to adjusting call volumes, including taking calls...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

I would recommend State Collection Service. I believe they are the right partner to help us move to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

We receive very few patient complaints about State Collection Service, though staff members...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have a really strong partnership with State Collection Service that has been in place for a long...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

State Collection Service is very strong with collection work, so we have no concerns there. The firm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

The firm doesn’t do customer service work well. They don't have the technology, and they don't...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

State Collection Service doesn't exceed our expectations because our other third-party firm is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

State Collection Service is doing a good job overall. They complete the work they are responsible...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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Manager

We have regular contact with the firm’s team, from the day-to-day staff all the way up to the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We have excellent pricing with State Collection Service, and we are definitely getting our money’s worth....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The firm is so easy to work with and so friendly. I think they do a really good job of creating a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would highly recommend State Collection Service. We had a really good rate, and we got our money's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The most recent issue we have encountered is with payment plans. Since State Collection Service...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

We primarily work with our designated State Collection Service representatives who handle most of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I’m very satisfied with State Collection Service. We have a very good partnership. They provide...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

State Collection Service has great tools, like automatic dialers that most agencies offer, but what...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

One of the things that State Collection Service does really well is really try to help the customer....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One of the things that State Collection Service has to improve upon is training their staff and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

State Collection Service did a good job during the review process. We narrowed the firms we were...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

The executives that I deal with often are very good. If I have an issue, they are on it. I have the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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