State Collection Service Early Out Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations, Services
We meet with State Collection Service regularly, and the communication is good. We constantly touch...
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Relationship, Operations
State Collection Service is probably the best precollect agency we have ever had. They do better...
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Relationship, Operations
Some advice I would give someone looking at State Collection Service is that they need to stay on...
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Relationship, Services
We did have a complaint about a patient who was on hold for a long time with State Collection...
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Operations
Going above and beyond for State Collection Service would mean higher collections. We have seen a...
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Relationship, Operations
With State Collection Service, we have experienced some challenges with frontline staff performance....
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Relationship, Operations, Services
State Collection Service is flexible when it comes to adjusting call volumes, including taking calls...
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Loyalty, Relationship
I would recommend State Collection Service. I believe they are the right partner to help us move to...
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Relationship, Operations
We receive very few patient complaints about State Collection Service, though staff members...
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Relationship
We have a really strong partnership with State Collection Service that has been in place for a long...
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Relationship, Services
State Collection Service is very strong with collection work, so we have no concerns there. The firm...
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Relationship, Operations
The firm doesn’t do customer service work well. They don't have the technology, and they don't...
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Value
State Collection Service doesn't exceed our expectations because our other third-party firm is...
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Services, Value
State Collection Service is doing a good job overall. They complete the work they are responsible...
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Relationship, Services
We have regular contact with the firm’s team, from the day-to-day staff all the way up to the...
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Value
We have excellent pricing with State Collection Service, and we are definitely getting our money’s worth....
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Relationship
The firm is so easy to work with and so friendly. I think they do a really good job of creating a...
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Value
I would highly recommend State Collection Service. We had a really good rate, and we got our money's...
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Operations
The most recent issue we have encountered is with payment plans. Since State Collection Service...
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Relationship
We primarily work with our designated State Collection Service representatives who handle most of...
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Relationship
I’m very satisfied with State Collection Service. We have a very good partnership. They provide...
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Relationship, Services
State Collection Service has great tools, like automatic dialers that most agencies offer, but what...
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Relationship
One of the things that State Collection Service does really well is really try to help the customer....
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Operations
One of the things that State Collection Service has to improve upon is training their staff and...
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Loyalty, Relationship, Value
State Collection Service did a good job during the review process. We narrowed the firms we were...
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Relationship, Services
The executives that I deal with often are very good. If I have an issue, they are on it. I have the...
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Relationship, Services
The firm's support people change, and while they are responsive, they need to be more responsive....
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Relationship, Operations
State Collection Service keeps coming back to us for opportunities in terms of better collections...
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Relationship, Operations
State Collection Service has been a really good partner, and they have helped us with a bunch of...
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Operations, Services
State Collection Service does a decent job. They just aren't a no-problem firm. They aren't the kid...
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Operations
On the firm-management side, we have some issues with reconciling the inventory based on how the...
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Relationship, Services
We have a lot of State Collection Service's leaders on our calls, yet things still have to go...
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Operations, Value
We wish State Collection Service could improve the inventory-reconciliation process. It drives me...
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Relationship
State Collection Service’s client engagement stands out to me. They are very responsive and open to...
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Value
The firm's performance is average, and they could improve that by increasing collections. Also,...
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Relationship
I never hear from the firm. I am highly engaged with other firms in thinking about long-term...
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Value
I would not buy from State Collection Service again, but the reason for that is just a change in our...
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Commentary Summary
Comment Type Breakout