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swyMed Telemedicine Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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Manager

Service and Support

The vendor is dedicated to making sure that the system exchanges data across platforms and goes...

Dec 2020
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Manager

Service and Support

I would recommend the product to others. The vendor does an excellent job. I am grasping at straws...

Dec 2020
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Manager

Relationship

The vendor does an excellent job. Their support is our quickest and best path of any vendor...

Dec 2020
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Manager

Implementation and Training

The vendor leaves a lot of the training up to the organizations themselves. Not much is from the...

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Manager

Technology

The system's GUI is somewhat outdated. It is functional, but we are also used to programs having a...

Dec 2020
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Manager

Relationship

The vendor is very good about helping us build any features that we need. They work very closely...

Dec 2020
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Manager

ROI / Cost (care and feeding)

We can coordinate with the vendor's C-level executives in a matter of a phone call. I find the...

Dec 2020
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Director

Functionality and Upgrades

For my most recent upgrade, all the tech person did was log in and upgrade the software, so it was...

Dec 2020
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Director

Service and Support

I have been using the system for a while, so I don't need formal training at this point in time, but...

Dec 2020
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Director

Functionality and Upgrades

If I try to tell somebody or show somebody how to use swyMed Telemedicine, that gets to be a...

Dec 2020
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Director

Functionality and Upgrades

The product is very intuitive and easy to use for patients and clinicians. The clinicians can...

Sep 2020
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Director

Service and Support

swyMed has been very responsive to us throughout COVID-19. They understood our challenges, and we...

Sep 2020
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Director

Implementation and Training

I was impressed with how quickly we were able to get set up and start using the product. I thought...

Sep 2020
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Manager

ROI / Cost (care and feeding)

swyMed doesn’t nickel-and-dime us; they scale as needed instead of just throwing a package at us...

Aug 2020
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Manager

Functionality and Upgrades

Flexibility and scalability are huge for swyMed, and their ability to integrate rapidly with...

Aug 2020
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Manager

Functionality and Upgrades

What I would recommend to swyMed is better visibility on their capabilities. Sometimes we have to...

Aug 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, we really didn’t need much from swyMed at all because we did not...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been satisfied with using swyMed Telemedicine in our mobile unit. When the devices that...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

swyMed Telemedicine can integrate into our EMR. We are probably going to continue with this system...

Jul 2020
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Manager

Service and Support

We stood up a very large number of doctors in this system in a very short time. We moved everything...

Jun 2020
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Manager

Functionality and Upgrades

swyMed Telemedicine is not perfect. There are some problems. Old Macs do not necessarily work right,...

Jun 2020
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Manager

Service and Support

As far as supporting us through the COVID-19 crisis, swyMed's programmers were on in the middle of...

Jun 2020
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Manager

Implementation and Training

I am pretty much self-sufficient. swyMed gives me something that works. I figure it out, but they...

Jun 2020
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Manager

Service and Support

swyMed is working with the vendors, getting everything for us, and loaning us equipment for testing....

Jun 2020
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Manager

Interfacing and Integration

We appreciate the integration with our EMR system. We have a place to enter the patient’s name, MRN...

Jun 2020
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Manager

Functionality and Upgrades

There are a few interface changes that I would like that I haven’t pushed because I have been...

Jun 2020
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Manager

Service and Support

With swyMed, I have people to adapt the system. There is not another platform that could have...

Jun 2020
(0)
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Director

Functionality and Upgrades

We use swyMed Telemedicine in our ambulances in rural parts of our community. For the most part, we...

Apr 2020
(0)
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Director

Relationship

I like working with swyMed because they are personable. We get to know them, and they get to know...

Apr 2020
(0)
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Director

Functionality and Upgrades

swyMed has created telemedicine software that has the ability to view 360 degrees in the ambulance....

Apr 2020
(0)
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Director

Sales and Contracting

swyMed does not make the hardware. Third-party vendors provide that for them. That being said, I...

Apr 2020
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