swyMed Telemedicine Comments

 
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User Commentary

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Director

Functionality and Upgrades

The product is very intuitive and easy to use for patients and clinicians. The clinicians can...

Sep 2020
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Director

Service and Support

swyMed has been very responsive to us throughout COVID-19. They understood our challenges, and we...

Sep 2020
 Helpful

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Director

Implementation and Training

I was impressed with how quickly we were able to get set up and start using the product. I thought...

Sep 2020
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Manager

ROI / Cost (care and feeding)

swyMed doesn’t nickel-and-dime us; they scale as needed instead of just throwing a package at us...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Flexibility and scalability are huge for swyMed, and their ability to integrate rapidly with...

Aug 2020
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Manager

Functionality and Upgrades

What I would recommend to swyMed is better visibility on their capabilities. Sometimes we have to...

Aug 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, we really didn’t need much from swyMed at all because we did not...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been satisfied with using swyMed Telemedicine in our mobile unit. When the devices that...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

swyMed Telemedicine can integrate into our EMR. We are probably going to continue with this system...

Jul 2020
 Helpful

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Manager

Service and Support

We stood up a very large number of doctors in this system in a very short time. We moved everything...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

swyMed Telemedicine is not perfect. There are some problems. Old Macs do not necessarily work right,...

Jun 2020
 Helpful

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Manager

Service and Support

As far as supporting us through the COVID-19 crisis, swyMed's programmers were on in the middle of...

Jun 2020
 Helpful

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Manager

Implementation and Training

I am pretty much self-sufficient. swyMed gives me something that works. I figure it out, but they...

Jun 2020
 Helpful

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Manager

Service and Support

swyMed is working with the vendors, getting everything for us, and loaning us equipment for testing....

Jun 2020
 Helpful

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Manager

Interfacing and Integration

We appreciate the integration with our EMR system. We have a place to enter the patient’s name, MRN...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

There are a few interface changes that I would like that I haven’t pushed because I have been...

Jun 2020
 Helpful

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Manager

Service and Support

With swyMed, I have people to adapt the system. There is not another platform that could have...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We use swyMed Telemedicine in our ambulances in rural parts of our community. For the most part, we...

Apr 2020
 Helpful

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Director

Relationship

I like working with swyMed because they are personable. We get to know them, and they get to know...

Apr 2020
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Director

Functionality and Upgrades

swyMed has created telemedicine software that has the ability to view 360 degrees in the ambulance....

Apr 2020
 Helpful

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Director

Sales and Contracting

swyMed does not make the hardware. Third-party vendors provide that for them. That being said, I...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We definitely get our bang for our buck with swyMed. I can get over 150 deployments for what it...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

From what I have seen, swyMed has the ability to scale from a small independent clinic all the way...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

swyMed comes to me every quarter with new things that they are working on. swyMed is now certified...

Dec 2019
 Helpful

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Manager

Service and Support

I have direct access to swyMed's senior level, but I don't have access to their C-suite level....

Dec 2019
 Helpful

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Physician

Technology

I would like swyMed to make sure that they have the ability to use multiple platforms. I want to...

Dec 2019
 Helpful

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Physician

Service and Support

I want the vendor to continue to keep their IT people available when we need them.

Dec 2019
 Helpful

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Director

Implementation and Training

Our training was great with swyMed. That was a while ago, so I don't really remember it that well,...

Nov 2019
 Helpful

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Director

Interfacing and Integration

We have no integration with swyMed Telemedicine and our EHR. I don't know whether that is a result...

Nov 2019
 Helpful

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Director

Service and Support

The service we get is worth every penny. swyMed has great support, and I get immediate and complete...

Nov 2019
 Helpful

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Director

Relationship

When I ask questions, high-level people respond to me. In fact, I frequently get responses from...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

swyMed Telemedicine gives access to care to rural areas and really helps people with limited...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We feel like we have received our money's worth and then some. The system is priced very well....

Nov 2019
 Helpful

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Manager

Relationship

swyMed's executives are excellent to work with. They are very responsive to my needs, and that is...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have been very fortunate to work with swyMed. They have been very accommodating to our needs....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We are really driving our telemedicine strategy hard, and swyMed adds to what we are driving toward....

Oct 2019
 Helpful

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Director

Functionality and Upgrades

swyMed meets our expectations when we have problems. The vendor is very good at working on remedies....

Jul 2019
 Helpful

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Director

Service and Support

Because swyMed is a smaller company, members of their staff are usually there when I call. I don't...

Jul 2019
 Helpful

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Director

Other Observations & Comments

A couple of times, we have missed deadlines because of back-ordered parts that swyMed has needed for...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

swyMed continually pushes out upgrades on a regular basis. swyMed can see whether the equipment is...

Jul 2019
 Helpful

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Director

Relationship

I could call up the executives at swyMed and say how I truly feel and just about anything without...

Jul 2019
 Helpful

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CIO

Technology

The most attractive thing about the swyMed system is that it isn't equipment specific. We don't have...

Aug 2018
 Helpful

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CIO

Functionality and Upgrades

We have had cases where a doctor needed to go to some remote area, but we couldn't find a doctor to...

Aug 2018
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CIO

Service and Support

swyMed is proactive. Whenever a new invention comes out, they will call us or send us an email...

Aug 2018
 Helpful

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Director

Other Observations & Comments

We are putting the system on equipment in rural communities. It is fine if people take the equipment...

Jul 2018
 Helpful

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Director

Other Observations & Comments

We are using our own doctors. Sometimes people connect with nurse practitioners, but the nurse...

Jul 2018
 Helpful

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Director

Service and Support

swyMed continues to strive to keep their equipment updated. They are usually proactive. They...

Jul 2018
 Helpful

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Director

Relationship

Every time I call swyMed, I talk to their main IT person or the CFO. The executives are definitely...

Jul 2018
 Helpful

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Director

ROI / Cost (care and feeding)

I would love to roll the system out across our state. I have data that shows how it makes a...

Jul 2018
 Helpful

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Director

Service and Support

swyMed is in the process of creating a report sheet for me so that I can keep track of all the calls...

Jul 2018
 Helpful

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Director

Service and Support

swyMed is very good with answering calls for troubleshooting. We had a couple of hospitals that were...

Jul 2018
 Helpful

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Physician

Functionality and Upgrades

I can use swyMed Telemedicine to see patients who are at the clinic when I am not. There is someone...

Jul 2018
 Helpful

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Physician

Functionality and Upgrades

swyMed Telemedicine has been pretty good. We get pretty good video quality. The patients have been...

Jul 2018
 Helpful

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Physician

Functionality and Upgrades

With swyMed Telemedicine, I don't have to be at the clinic as much. The clinic is fairly remote....

Jul 2018
 Helpful

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CIO

Implementation and Training

We had great interactions with swyMed when they were getting us up and running, and their...

Jul 2018
 Helpful

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CIO

Relationship

swyMed is my favorite vendor to work with by far. I have worked with their executive team quite...

Jul 2018
 Helpful

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CIO

Functionality and Upgrades

Once people learn how to use the system as it is intended to be used, it is very straightforward. If...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

swyMed Telemedicine is really simple to use. It has audio and video capabilities, 256-bit...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

We have nothing but good things to say about swyMed Telemedicine. It is an excellent tool, and it is...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

We have recommended swyMed Telemedicine to several associates, and they are going to start using the...

Jul 2018
 Helpful

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Manager

Relationship

swyMed is quick to respond. They always respond the same day.

Jul 2018
 Helpful

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Manager

Future Outlook

I am sure that swyMed will be able to adapt to my needs with our new EMR and accommodate whatever is...

Jul 2018
 Helpful

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Manager

Technology

We used to occasionally connect our cameras with our old software, and the pixelation would be...

Jul 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

We don’t doubt that swyMed Telemedicine has helped reduce our staff load. The system has helped us...

Jul 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

swyMed has been great. We put all the companies that we were considering through a pretty rigorous...

Jun 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

We are not working in clinics or in the hospital. We have mostly mobile-integrated providers who are...

Jun 2018
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

Even when we had already decided that swyMed's tool was the best solution, they wanted to come back...

Jun 2018
 Helpful

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Manager

Service and Support

swyMed is definitely listening to what we are saying. They have worked on everything we have asked...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

swyMed's tool is easy to use. I am not good with technology, but I can make it work. The tool is not...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

There are some things that I would like to see the swyMed tool do in the future. I would like to see...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

swyMed offers the connectivity that we need. Having connectivity was more important than anything...

Jun 2018
 Helpful

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Manager

Service and Support

swyMed lets us know when there are glitches in the system. When we notice issues in our use case, we...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

Our volumes aren’t huge, but we are utilizing swyMed Telemedicine in a number of different areas....

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

We are using the system for face-to-face interactions in all of our use cases. We use the system to...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

Our biggest outcome from using swyMed Telemedicine has been the adoption rate. It is a pretty simple...

Jun 2018
 Helpful

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Manager

Other Observations & Comments

swyMed could work on some things, but they get pretty busy when working on projects with other...

Jun 2018
 Helpful

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CMIO

Functionality and Upgrades

The number one benefit of swyMed Telemedicine is the ability to work in exceptionally low bandwidth...

Jun 2018
 Helpful

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CMIO

Functionality and Upgrades

We always want things faster; we want swyMed to deliver updates faster. We are waiting on a release...

Jun 2018
 Helpful

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CMIO

Future Outlook

swyMed is working on bandwidth adjustment. For example, when I am operating at a certain bandwidth...

Jun 2018
 Helpful

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CMIO

ROI / Cost (care and feeding)

We can't even believe that swyMed doesn’t charge us for certain things. That is amazing. We know...

Jun 2018
 Helpful

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CMIO

Service and Support

swyMed's service is very good. When there is a downtime, swyMed is very quick to get the issue resolved....

Jun 2018
 Helpful

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CMIO

Technology

We provide the workflow to the clinicians, and swyMed provides the back-end network software for our...

Jun 2018
 Helpful

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CMIO

Functionality and Upgrades

swyMed gives us the freedom to make the platform highly customizable and use the data. However, we...

Jun 2018
 Helpful

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CMIO

Service and Support

In terms of providing supplemental services, swyMed hits that service out of the park. They are...