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swyMed Telemedicine
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Schafer Jackson
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Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
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What Is the State of Telehealth Post-Pandemic?
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User Commentary

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Manager

Relationship

swyMed has set their own bar, and they have to reach it. The vendor is great at delivering new...

Apr 2022
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Manager

Functionality and Upgrades

The only problem we have with swyMed Telemedicine is the Wi-Fi. The self-service functionality is...

Mar 2022
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Manager

Future Outlook

I hope that swyMed Telemedicine is part of our long-term plans because it is working out very well...

Mar 2022
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Analyst/Coordinator

Technology

The application works as described, but the hardware that swyMed provided wasn't the best initially....

Jan 2022
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Director

Functionality and Upgrades

The interface of the product is a little dated and more complicated than it needs to be. We have...

Jan 2022
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Director

Other Observations & Comments

swyMed Telemedicine is meeting our short-term needs. I expect that it would fit into our long-term...

Jan 2022
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Director

Lessons Learned

It is very important that we have really good connectivity for both ends of the process. If we...

Jan 2022
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VP/Other Executive

Relationship

Getting our program implemented has been a long road, and swyMed has been very helpful throughout...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

The best thing is the ability of our providers to see patients without leaving the hospital. We are...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

The backpacks are expensive, of course, and there are ongoing costs involved if we need a satellite...

Nov 2021
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CMIO

Interfacing and Integration

swyMed Telemedicine does not do scheduling, but the system is fully integrated, so the patient...

Nov 2021
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CMIO

Functionality and Upgrades

swyMed handles everything for upgrades. I am blown away by them. I would recommend swyMed to anybody...

Nov 2021
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CMIO

ROI / Cost (care and feeding)

Because the system is so good, we have been able to expand our inpatient consults. Initially, we...

Nov 2021
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Manager

Functionality and Upgrades

Given the current landscape, I would say swyMed has the edge in the realm we are using it for....

Oct 2021
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Manager

Sales and Contracting

On the front end of our experience, there was definitely executive involvement. Everything that we...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Everything that swyMed charges for is quoted in advance. It is a package deal. They do have...

Oct 2021
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Manager

Implementation and Training

When there is a software update, we have had to prompt the vendor to reach out and help us with...

Oct 2021
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Manager

Functionality and Upgrades

It does take a bit to understand the product, so there is a bit of a learning curve. That learning...

Oct 2021
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Manager

Win/Loss - Why they were selected (by current clients)

swyMed's software was the option that fit the model that we were looking for in terms of telehealth....

Oct 2021
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Manager

Functionality and Upgrades

I wouldn't say the software is cutting edge, but it is pretty comparable to Zoom, Skype, or other...

Oct 2021
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Manager

Service and Support

The vendor’s technical support is on point. Our primary tech person has been very supportive, to the...

Oct 2021
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Manager

Service and Support

When things were buggy at first, the vendor quickly worked to push out updates. They fix bugs as...

Oct 2021
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Manager

Other Observations & Comments

We use swyMed's software for unscheduled visits. I would say that scheduled visits are not their...

Oct 2021
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