symplr Midas Health Analytics Commentary

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I would like more support, and I would like symplr to actually focus on doing what they say they...

I recommend symplr more than other vendors. I do trust them more than other vendors who put on a lot...

symplr's support is okay, but the ticketing process is roundabout; I need to submit a ticket through...

I have some concerns about the data and how it’s processed. We had some issues where our data points...

I want to look more in depth at the CMS value-based programs. symplr does have some, but they don’t...

symplr hasn’t brought up the Patient Safety Structural Measure updates with us at all. I'm not sure...

We tried to get help with some of the costs during the contract negotiation. With other hospitals...

Since symplr took over, the people there have either not been allowed to make changes, or they are...

symplr expects us to train and figure out Midas Health Analytics on our own. The only way to get...

We have a demo of the new version soon, so I'm really excited to see what reporting changes that...

I would like to track the volume of safety alerts graphically in a trending format. I currently use...

The reporting process is cumbersome. I think that's partly on us. There's obviously fear of blame,...

There are no new capabilities yet. However, we've been able to enact and drive improvements in...

There's not one specific thing that the vendor does well. They are kind of a jack-of-all-trades when...

If someone asked me about symplr, I would tell them that they'd most likely be able to get the...

I would not buy symplr Midas Health Analytics again. I'd want to go with a better solution and find...

I think symplr is transparent. I don't know whether they are fair. Also, with training, I think that...

Using symplr Midas Health Analytics, we are able to achieve our goals and meet regulatory compliance....

The thing symplr has done over at least the last few years is deliver their online platform for...

symplr may offer classes and boot camps for a cost, but they're very much like several other vendors...

symplr could do more proactive outreach and engagement. In years past, they've had more account...

There are certain aspects of symplr Midas Health Analytics that we've tapered off using. One is the...

symplr Midas Health Analytics is very affordable, and that's something that makes it hard to switch...

symplr has really focused on the user side of development and innovation, and I agree that that was...

One of my biggest pros and favorite things about symplr Midas Health Analytics is that it's very...

With symplr Midas Health Analytics, there are a bunch of disease conditions. symplr has their own...

symplr partners with our organization through their services and partnership. We meet with them at...

symplr has presented many of their other products to us, but we've had to stick with the basic risk...

symplr has really good resources and a lot of documentation.

With symplr, I have to go through certain channels to do troubleshooting. We'd like a more direct...

The outcomes we've achieved by using symplr Midas Health Analytics include meeting our reporting...

My advice to others considering symplr Midas Health Analytics is to take advantage of all the...

I think symplr really needs to start focusing on the CMS transition to electronic clinical quality...

I wish symplr’s training could have been a little bit better. I wish the end-user training were a...

My biggest challenges are when I'm building reports, creating new audit tools, and training other...

Anything that can streamline the process in symplr Midas Health Analytics and make the web-based...

I am extremely satisfied with symplr Midas Health Analytics. I'm not sure how we would get this...

Sometimes, when I contact symplr’s technical support, I have a hard time understanding the person...

We have consistent meetings with people at symplr who are very amenable to helping me with any...

symplr keeps up-to-date with everything that's going on with the outcomes they can deliver. I'm...

I would buy symplr Midas Health Analytics again. I'm not as familiar with a lot of other products...

By using symplr Midas Health Analytics, we've definitely made some impact in improving performance...

One of my big concerns is that the new patient safety structural measures that came out require a...

By migrating to the web-based platform for the end-user report entry, we did see an increase in...

We created a peer-review system with symplr. We didn't really have one before. We had one, but it...

On the risk management side, we've had some issues. A lot of them are operational, where the...

Optimization has been a bit of a shortfall in my opinion. We've been on the system for a few years...

There are some things that are absolutely phenomenal with the platform. symplr is considered to be...

I very much enjoy the symplr product. The product offers a lot of customizability that superusers...

symplr's representatives are extremely responsive when we have any questions. I was able to reach...

Due to the system, we were able to reduce medication errors at off-site campuses because we could...

From an organizational point of view, the return on investment from the symplr product gets top...

During the integration and onboarding of the platform, symplr needs to be more involved with the...

Midas Health Analytics has strong functionality, but it is not being fully used by the people who...

By using Midas Health Analytics, we have developed dashboards for regulatory CMS measures using the...

symplr is much more in tune with what is going on in the healthcare industry than other vendors,...

symplr wants to have a healthy partnership, and they try really hard to do that. We have regular...

The reporting piece of symplr Midas Health Analytics is awesome. The fact that we are using the...

Apparently, symplr Midas Health Analytics is going to go away. We aren't making the call to get rid...

The system does a good job, but it is older. The innovation feels limited. They introduce tweaks,...

The system has helped us significantly on the risk side, especially with root cause analysis. We...

The ability to connect to the back end of the solution and get an open database connection to other...

I love working with the system. It is sad that we are leaving it, because its next update is going...

Using reporting out of the system, we realized there wasn’t a standard process for people to file a...

I'm not sure I like some of the things symplr did with the new stuff. I understand that some...

symplr is not quite there in meeting our needs. Xerox tanked Midas. symplr is working on that. They...

Our leaders have decided to leave the solution. During the time when the vendor was owned by Xerox,...

Sometimes symplr nickel-and-dimes us. They have a new training system called boot camp that they...

I have been using symplr Midas Health Analytics for so long that I should be able to do XYZ, but...

Our health system is growing, so we get lots of attention from symplr. As a matter of fact, if I...

Support for symplr is primarily outsourced overseas, and that has been a dissatisfier. When we get...

One frustration we have with symplr Midas Health Analytics is with their updates. Now that symplr...

One of the strong things in symplr Midas Health Analytics is the custom data collection forms. When...

symplr Midas Health Analytics is moving over to a web-based platform. Right now, symplr has a...

We are able to achieve what we need to with symplr Midas Health Analytics. I attend regular user...

With symplr Midas Health Analytics, I really like how everything is tied to the patient encounter....

Lately, support from symplr has been much better than it was in the past. Previously, getting a...

symplr could still improve their support, particularly around reporting. At one point, they heavily...

During upgrades for symplr Midas Health Analytics, charges aren't always transparent. In past...

We have been customers for many years, basically as long as the vendor has existed. We have been...

There are simple updates and enhancements that we have requested, like the ability to make certain...

symplr is pretty good about charging. There are annual maintenance fees, but they don't charge for...

We have to innovate and turn to third-party products to squeeze out what we need because the product...

With v.11, symplr said that because it would be on the web, we wouldn’t have to involve IT staff,...

Our last several upgrades have been brutally bad because symplr, like many other organizations...

While the internal reporting is terrible, the fact that symplr provides an open-ended database...

There were layoffs, and people who are experts on the product and who we have worked closely with...

We have to come up with training our own. It is all internal. We have to do our own job aids and...

We have been promised so much by the vendor for decades and have not been given anything. The vendor...

Proactivity from the vendor has never happened. People complain when the vendor does upgrades. We...

Some parts of the product work brilliantly and as they are supposed to, and others are an ongoing...

The vendor is always reactive and never proactive. We have to spend hours investigating what was...

Within the application itself, each major area, be it risk management or peer review, has its own...

It was a huge shift when the vendor ownership moved to symplr; we had built relationships with the...

The vendor will do these itty-bitty releases, thinking that we are going to be so happy and excited,...

The system is so far behind the times. 20 years ago, I would have given the solution's quality a...

The competitors' tools thrive in certain areas, but symplr Midas Health Analytics, to the best of...

An important thing about risk management is referrals and the ability to close the loop and give the...

Right now, we have some pieces that are not working. Through the ticket process, we are told and...

The vendor has been actively working to deliver and upgrade the product. Our interfaces work well.

On multiple occasions, I have asked the vendor to publish a list of issues that other customers are...

For the most part, the vendor's ticket support is timely. The vendor is now utilizing a lot of...

We are on the desktop version. We haven't switched to the web version because not all functionality...

The vendor stayed with us through some issues on our most recent upgrade. They didn't dump us. They...

We paid the vendor to help us, and we ran into big problems right after an upgrade that put us...

We have had instances where symplr could have charged us but didn't.

When the vendor has training material, it is fairly comprehensive. Most of our training is...

I like symplr's communication and the product they offer. Whenever we start a project, symplr is...

There was one upgrade that had a bug that caused our users to not get the information they needed....

The symplr system is a little clunky. The EMR linking is confusing. The buttons are placed in places...

symplr could be more innovative or more forward thinking in their approach. I just feel like they...

I don't think symplr is very proactive. They are sometimes proactive, but for the most part, they...

Being more satisfied with the outcomes in symplr would require a better reporting system and a way...

If the next version of symplr's system does what the vendor says it is going to do and isn't buggy,...

With symplr, we have been able to reduce our workplace violence events toward staff, and we have...

symplr's system is a good starting place if someone is looking for a reporting system. It is a great...

The outcome we have seen from symplr Midas Health Analytics is streamlined workflows with enhanced...

symplr hasn’t done a lot to maintain their competitiveness. Ever since seeing another application, I...

symplr provides very good training through their training staff and educators, but there is a lot of...

A reimplementation we did with symplr helped with interoperability significantly. But symplr has...

We used to use symplr Midas Health Analytics so much, and we don't use it as much anymore. We are...

When we were reimplementing one of the Midas platforms, symplr didn't always maintain their...

I am not a big fan of symplr’s support. I rarely make phone calls, but I do use the email support,...

I love the indicators because it is so hard to keep up with all the changes that CMS makes every...

The system is very aligned with our goals because we are very interested in making sure we are...

The vendor is very responsive. Sometimes they go above and beyond what I expect, so I have no...

The only recommendation I would make would involve the vendor’s risk-event system. I really wish it...

We are getting data pulled out of our EMR, which is kind of a beast, but we seem to do very well...

Using the system does take a lot of training. It is not quite as intuitive in some areas as it could...

For my satisfaction to improve, I would need to understand a little more about what is possible with...

We use the system for so many different things, but one of the biggest outcomes is using it for case...

I tend to find out about new developments and things by physically going out to the vendor’s...

Using symplr Quality Suite, we are able to trend our data from safety events that are entered to see...

symplr’s upgrades could be improved by making links in the email notifications directly to the...

We would just like easier access to symplr Quality Suite, and we would also like to have more...

I don’t find symplr Quality Suite to be hard to use, but the feedback from others is that it is...

We used to have an account representative from symplr, but we no longer do. It would be nice to have...