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Performance Manager (formerly Change Healthcare) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We are a lot more effective at measuring metrics and being able to really quantify financial results...
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Manager
Once people get oriented to what they are looking at, they do very well. But it takes a bit to get...
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Manager
The vendor is putting out updates once a quarter. They seem to concentrate on a module about once a...
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Director
The Performance Manager interface is very difficult. People can't retain the training and...
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Director
In terms of integration, Performance Manager is quite challenging. The way we integrate data from...
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VP/Other Executive
Syntellis' folks are very responsive. We have had an issue with some of the systems, and we had a...
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VP/Other Executive
We liked the ability to drill down into, sum up, and roll up the information. We liked the ability...
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Manager
The vendor hires people that do our jobs, so they have a background and understanding; we aren't...
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Manager
Syntellis is interested in including client feedback in their development, and that means that we...
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Manager
The vendor developed more videos and created a portal so that we could get information on our own,...
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Manager
The tool needs help in terms of the budgeting and financing piece. The vendor doesn't have their...
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Manager
Syntellis has a lot of training videos we can go back to for a refresher for another one of their...
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Manager
The end users are pretty much data people, so end users really have to know where they are going for...
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Manager
Performance Analytics has a pretty good reporting tool. I am familiar with other products that have...
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Manager
Performance Analytics' data model is fairly unique. It allows us to create extensions of various...
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Manager
Performance Analytics has a piece for building models. I haven't seen that anywhere else. It is a...
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Manager
We use Performance Analytics for a whole host of things. It helps us make our data more viable and...
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Director
The end users of Performance Analytics are analysts or other people that can be thought of as...
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Director
If Syntellis comes out with new technology, it is going to be a new offering, not an update to...
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Director
We have multiple user calls that are regularly scheduled for Performance Analytics. Syntellis talks...
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Director
We are using Performance Analytics for decision support. We use the system to track down the...
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Director
Performance Analytics works as advertised, but it is definitely a dated system. The client/server,...
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Manager
The costing piece wasn't working how we wanted it to, so we are going to use something else to bring...
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Director
We use Syntellis' software every day. It has been a base system for our finance team for years. I...
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Director
The biggest challenge that we face with Performance Analytics is getting timely data to our end...
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Director
I would buy this system again, but I would want the current and best version of the software....
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Director
Syntellis is very responsive to our needs. We don't deal with their senior executives, but we have...
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Director
We have a road map with Syntellis. The goal is to have a more integrated structure with their...
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Director
We have pretty good executive involvement from Syntellis. We have talked to Syntellis about their...
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Director
I am not sure whether I would buy Performance Analytics again today. There are newer, slicker,...
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Director
What is most important is to have a system that is trustworthy, is functional, and can get data out...
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Director
Things have been consistent with Performance Analytics. It is our workhorse. It is the center for...
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Analyst/Coordinator
Performance Analytics is very flexible. I can integrate any data we need to use into the data...
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Analyst/Coordinator
Sometimes the speed of Performance Analytics is slow.
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Analyst/Coordinator
My score would be slightly lowered for supporting our interoperability goals because I am not sure...
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Analyst/Coordinator
In terms of executive involvement, I have a person who is just fantastic. I can email that person...
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Analyst/Coordinator
I am very satisfied with Change Healthcare. They have good people who follow up with us. I really...
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Analyst/Coordinator
I don't think that there is nickel-and-diming with Change Healthcare. We get a really fair shake...
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Analyst/Coordinator
I don't want to give the vendor a perfect score on the implementation services because we have a...
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Analyst/Coordinator
I personally get great support from Change Healthcare. They are responsive to us. They help us with...
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Manager
I would say Change Healthcare avoids charging for every little thing. In the past when we have had...
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Manager
Every time something new comes out, I am told to get things loaded, so I would have to say Change...
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Manager
There is a lot of functionality in Performance Analytics. The vendor has been reinvesting dollars...
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Manager
As far as I know, Change Healthcare has delivered what they have promised. They avoid charging for...
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Manager
We haven’t done training in so long. I am trying to think of the last time we did it. We were happy...
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Manager
There are a few quirks to the product, but it is still a very high-quality product. The product...
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Manager
The product is a big, complicated system, so I would have to give it a low score for ease of use....
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Manager
Change Healthcare has introduced new things, and they were introducing some beginnings of some...
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Manager
Change Healthcare has been pretty proactive, and they have gotten much better in the last couple of...
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Manager
We use Performance Analytics for so much and do so many analytics in so many different ways. I have...
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Manager
Given the market, I would easily recommend Performance Analytics. We have seen everything that is...
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Manager
Taking into account a couple of the things that are a little less than ideal, I would still say my...
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Manager
Change Healthcare’s ongoing phone and web support people are pretty responsive. We have a standard...
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Manager
Recently, the Change Healthcare Connected Analytics piece was spun off and acquired by Kaufman Hall...
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Manager
We just did an upgrade, and it was painful, but we only upgrade every couple of years, so a certain...
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Manager
For most things during the COVID-19 crisis, Change Healthcare has actually been fairly proactive and...
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Manager
When it comes to the utilization of the system and trying to be responsive and aware of what...
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Manager
When it comes to support issues, Change Healthcare is slower than we would like. That can be...
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Analyst/Coordinator
The system works on a different platform than our other Change Healthcare system does, and it allows...
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Analyst/Coordinator
Most of the users that use the product are director-level and executive-level users. We have our...
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Manager
Performance Analytics is a good, solid product. We have very little downtime. The product is easy to...
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Manager
I would love to see some visualization component enhancements in Performance Analytics. That would...
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Manager
The system works fine. We have very few service interruptions. The system is pretty easy to use.
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Manager
Sometimes, the upgrades for new things take a little bit longer than the upgrades for some other...
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VP/Other Executive
The system isn’t really designed for end users. It is table driven, and we have to change drill...
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VP/Other Executive
Our future satisfaction depends on what happens with the upgrades. The upgrades are going to be more...
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Manager
The vendor doesn't nickel-and-dime. We basically have an annual maintenance contract, so our...
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Manager
The vendor's support is fine. Sometimes the support people have to do a deep dive, and it can take a...
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Manager
The tool is good. I would be likely to recommend it to others. The data from the system is clean,...
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Manager
I would like to get more out of the system. I just haven't had the time to dive in. The system has a...
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Analyst/Coordinator
As far as executive involvement goes, I was contacted by one of the vendor’s executives when the...
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Analyst/Coordinator
The ongoing support is very good. One example of proactive service would be when Change Healthcare...
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Analyst/Coordinator
I feel like Change Healthcare has kept their promises, other than the revolving door with their...
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Analyst/Coordinator
For the end users, I wouldn’t say the data warehouse is intuitive, but once they learn it, it is not...
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Manager
Change Healthcare didn't give us anything for free during the COVID-19 pandemic. The vendor will...
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Manager
The vendor changed all of their project managers. I am a little uncertain about how things will go...
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Manager
Change Healthcare has really nice calls that we can participate in where they go over new features....
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Manager
Performance Analytics could be better about things like budgeting. When we were budgeting, we had to...
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Manager
Change Healthcare definitely drives tangible outcomes. We rely heavily on the data that we get from...
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Director
User adoption is slow, and users of financial systems are usually the last to get attention. But the...
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Director
We are happy with Performance Analytics. It is getting long in the tooth right now. We are not quite...
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Director
One of the things I like about Performance Analytics is that I can get somebody up and running...
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