Performance Manager (formerly Change Healthcare)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Product

Syntellis continues to develop the product. We can count on their system. Once we get things...

Aug 2023
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VP/Other Executive

Relationship

When Syntellis is engaged, it doesn't seem like we are hunting them down. They stay right there with...

Aug 2023
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VP/Other Executive

Relationship

Anytime there is an issue, we are able to resolve it with Syntellis.

Aug 2023
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VP/Other Executive

Product

The product’s integration is pretty solid. The product is built into everything that we do. All of...

Aug 2023
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VP/Other Executive

Operations

The training that the vendor offers is a lot better for the new product the vendor is working on,...

Jul 2023
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VP/Other Executive

Loyalty, Product, Value

We recently compared Performance Manager with other vendor tools, and we found that some products...

Jul 2023
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VP/Other Executive

Culture, Value

We are very satisfied with the product, but we wouldn't recommend the product to a friend because...

Jul 2023
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VP/Other Executive

Relationship

Syntellis has given us the best vendor experience of any vendor that we have dealt with. Syntellis...

Jul 2023
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VP/Other Executive

Loyalty, Product

Getting into and out of the data within the product is super easy, but the user interface and the...

Jul 2023
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Director

Product, Product

Other products have normalized data, but Syntellis' product does not. The data in the product should...

May 2023
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Director

Product, Product

I like Performance Manager’s flexibility. The product is based on a certain software client, and...

May 2023
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VP/Other Executive

Loyalty, Product

Performance Manager is not easy to use, but the tool is good. I am a little concerned about the...

May 2023
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VP/Other Executive

Loyalty

We need to understand Syntellis' investment road map better going forward. It sounds like...

May 2023
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VP/Other Executive

Relationship, Product

Performance Manager always worked well with our systems. We were in acquisition mode for several...

Apr 2023
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VP/Other Executive

Relationship

I have never had any issues with Syntellis. We used to have regularly scheduled conversations with...

Apr 2023
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VP/Other Executive

Loyalty

Everything seemed to work with the product. It wasn’t a plug-and-play product, but we were fortunate...

Apr 2023
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Manager

Relationship

There are times when we are promised something and don't get what we want. When that happens, I...

Apr 2023
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Manager

Operations

I would give the vendor feedback on the training they offer. They presented topics to us, but we...

Apr 2023
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Manager

Relationship

I give Syntellis two thumbs up across the board for all their products. The turnaround time for...

Apr 2023
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Analyst/Coordinator

Product, Value

Performance Manager is a slow, old system. The process of upgrading and adding data is very time...

Apr 2023
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Analyst/Coordinator

Relationship

I have a contact at Syntellis who regularly communicates with me. I have never had a problem for...

Apr 2023
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Analyst/Coordinator

Relationship

I have a hard time using the Syntellis website and finding anything helpful. I want Syntellis to...

Apr 2023
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Analyst/Coordinator

Product

I like that we just point and click in Performance Manager. It is very easy to use the system from a...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor’s support has been very good. Anytime we have issues, we can reach out and have folks...

Apr 2023
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Director

Loyalty, Loyalty, Value, Value

We are replacing Performance Manager to avoid having to pay an ungodly amount of money that would...

Apr 2023
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Director

Operations, Operations, Product, Product

For those that have been trained on and have used Performance Manager for a while, it is fairly...

Apr 2023
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Director

Relationship, Relationship

Syntellis’ support has been pretty good, and I can call pretty much anybody throughout the whole...

Apr 2023
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Director

Relationship, Relationship

Syntellis is pretty proactive in terms of coming up with things that should be in version upgrades...

Apr 2023
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Director

Product, Product

We use Performance Manager all the time. It is a very mature and stable product. We are very...

Apr 2023
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Director

Operations, Product

The product struggles in terms of ease of use. The product is a little difficult. There is not a web...

Apr 2023
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Director

Culture, Value

To make our satisfaction exceptional, the vendor needs to streamline the upgrade process to be more...

Apr 2023
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Director

Product

I am generally favorable when it comes to Syntellis' ability to integrate data and bring it in....

Mar 2023
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Director

Relationship, Product

It has started to take Syntellis a little longer to resolve issues. Some of that comes down to their...

Mar 2023
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Director

Loyalty

Performance Manager is a tool that isn't at the top of Syntellis' marketing line. Syntellis doesn't...

Mar 2023
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Director

Product

Ultimately, we need to be able to report on our data and work through the creation of derived data...

Mar 2023
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Director

Relationship, Product

Syntellis has worked well with other vendors to integrate new, cloud-based tools. That has shown us...

Mar 2023
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Analyst/Coordinator

Loyalty

Syntellis says that the solution will continue trucking if people don't want to upgrade it, but the...

Mar 2023
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Analyst/Coordinator

Relationship

We have a client representative who we talk to on a regular basis. When we talk to them, one of...

Mar 2023
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Analyst/Coordinator

Relationship

The work groups that Syntellis has created are extremely helpful. Those work groups are a highlight...

Mar 2023
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Analyst/Coordinator

Relationship, Product

I like Syntellis' continual improvement of the product. They push out a new version of the system...

Mar 2023
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Analyst/Coordinator

Operations, Value

I would like Syntellis to provide more training for the system. I am sure that that training would...

Mar 2023
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Director

Relationship

Syntellis' people are probably the most consistent and user-friendly folks that we deal with. We...

Feb 2023
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Manager

Product

We have a lot of data going through Performance Manager, but there is an opportunity for improvement...

Feb 2023
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Manager

Operations, Product

Performance Manager is a little complex to use. Once someone uses the system all the time, they find...

Feb 2023
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Manager

Product, Value

Performance Manager does a very good job. We were able to get the product to meet all our business...

Feb 2023
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Manager

Loyalty

Syntellis is moving a lot of things to the cloud, and that is great, but I am concerned about the...

Feb 2023
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Manager

Relationship, Product

We usually find the problems first. Syntellis sends out communications, but typically that is...

Feb 2023
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Manager

Relationship

We have a Syntellis representative who is very responsive and resourceful. I imagine that anyone...

Feb 2023
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Analyst/Coordinator

Product, Value

Performance Manager pulls a lot of data from different areas of our facility and puts things into an...

Feb 2023
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Analyst/Coordinator

Product

Some drill downs or auditing functions could be a little easier and quicker to use. Sometimes if we...

Feb 2023
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Manager

Product

Syntellis implemented one of my wish-list items, which was being able to do a search to find...

Feb 2023
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Director

Product

The reporting that we get out of the system is very robust.

Feb 2023
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Director

Product

Syntellis continues to add a lot of prebuilt modeling content for their products. None of what we...

Feb 2023
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Manager

Product

Performance Manager could be simplified, and I would like to see more dashboard offerings. I am not...

Dec 2022
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Manager

Relationship

Syntellis is not proactive. Being proactive would be periodically reaching out to clients, but all...

Dec 2022
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Manager

Product

Performance Manager gives individual leaders good insight into the performance of their operations....

Dec 2022
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Director

Relationship

We have been having meetings with Syntellis for a long time, and we were very clear on certain...

Nov 2022
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Director

Value

Syntellis charges us for every minute of a call.

Nov 2022
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Director

Relationship

We have regular calls with Syntellis. They are engaging the users on a regular basis and making sure...

Nov 2022
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Director

Product

Performance Manager has ways to connect to other solutions, we can actually extract data from...

Nov 2022
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Director

Loyalty

We have really limited our use of Performance Manager and are probably moving to another vendor's...

Nov 2022
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Director

Product

It is an incredible ordeal to update Performance Manager. It touches several different systems, and...

Nov 2022
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Director

Loyalty

We have used Performance Manager for some really good things. We had a project where we were looking...

Nov 2022
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Director

Product

Syntellis is not adding any new technology to Performance Manager, none whatsoever. Performance...

Nov 2022
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Director

Loyalty, Product

In Performance Manager, we appreciate the person logic. That was the main reason we bought the...

Nov 2022
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VP/Other Executive

Relationship, Product

There are still some things missing from the product. The vendor could make things easier for our...

Oct 2022
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Manager

Product, Value

The solution is a good cost accounting system. We are able to store a lot of data in it, and it...

Sep 2022
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Manager

Product

We have to use third-party systems like SQL to make calculations within Syntellis' system. Without...

Sep 2022
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Manager

Relationship

When Syntellis took over the system, they were proactive, and they worked well with us. We received...

Sep 2022
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