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Performance Manager Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

With Performance Manager, the rollout of new functionality has helped. The product helps me support...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Syntellis's solutions are worth their value. In terms of the cost, I think Syntellis is very fair in...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

If costing had been easier, Performance Manager would have been better. Costing was very complex and...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Syntellis had actual manuals and classes for training. They allotted time to send trainers on-site,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Syntellis was very good about getting back to us in a timely manner. We had a dedicated person when...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Performance Manager is at a dead end. Syntellis is not maintaining it anymore. Performance Manager...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have been waiting on a more user-friendly interface for the system. The interface is likely one...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Performance Manager is a very old system. It isn't always easy to make it talk to other systems as...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Once someone has used the system, they know where to go in it. However, the system isn't very...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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