Performance Manager (formerly Change Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Performance Manager could be simplified, and I would like to see more dashboard offerings. I am not...
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Relationship
Syntellis is not proactive. Being proactive would be periodically reaching out to clients, but all...
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Functionality and Upgrades
Performance Manager gives individual leaders good insight into the performance of their operations....
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Relationship
We have been having meetings with Syntellis for a long time, and we were very clear on certain...
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ROI / Cost
Syntellis charges us for every minute of a call.
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Service and Support
We have regular calls with Syntellis. They are engaging the users on a regular basis and making sure...
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Interfacing and Integration
Performance Manager has ways to connect to other solutions, we can actually extract data from...
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Future Outlook
We have really limited our use of Performance Manager and are probably moving to another vendor's...
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Functionality and Upgrades
It is an incredible ordeal to update Performance Manager. It touches several different systems, and...
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ROI / Cost
We have used Performance Manager for some really good things. We had a project where we were looking...
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Technology
Syntellis is not adding any new technology to Performance Manager, none whatsoever. Performance...
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Functionality and Upgrades
In Performance Manager, we appreciate the person logic. That was the main reason we bought the...
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Functionality and Upgrades
There are still some things missing from the product. The vendor could make things easier for our...
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Functionality and Upgrades
The solution is a good cost accounting system. We are able to store a lot of data in it, and it...
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Interfacing and Integration
We have to use third-party systems like SQL to make calculations within Syntellis' system. Without...
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Relationship
When Syntellis took over the system, they were proactive, and they worked well with us. We received...
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Functionality and Upgrades
Buying Performance Manager was a good decision; the product has met its needs over the time we have...
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ROI / Cost
There haven’t been any issues yet with seeing the product's value. We get the value we need out of...
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Relationship
I will give Syntellis some kudos. They have great people that have really worked on building...
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Lessons Learned
Performance Manager has reached the end of the line, so I wouldn’t want to recommend it to someone...
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Functionality and Upgrades
The vendor just came out with an easier report writing tool for the Axiom product. With the old...
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Functionality and Upgrades
The model builder piece from Performance Manager is a game changer because we can create the models...
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Other Observations & Comments
I love Performance Manager. I really hate that Syntellis is pushing everybody to the Axiom platform...
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Functionality and Upgrades
We have the ability to create, as an example, service line financial statements. So we are providing...
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Functionality and Upgrades
The beauty of Kaufman Hall and all their products was that the products were accounting products...
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Functionality and Upgrades
Over the years, the product has become an IT program designed for IT people. It has all these great...
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Service and Support
With the transition from Kaufman Hall to Syntellis, there are a lot more people that have a lot less...
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Implementation and Training
The biggest thing we really need is training, and there was so much lost in translation between...
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Service and Support
When getting information into the system, if we reach a point when we have a problem, we will send...
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Implementation and Training
After a system upgrade, we got a different contract to do an implementation converting some...
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Lessons Learned
The hospital only purchased certain applications, and we did not get other modules. So the fact that...
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Relationship
Any person from Syntellis that I interact with appears to have a genuine concern for me and to care...
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Functionality and Upgrades
Performance Manager is a workhorse. The system looks very old and is not intuitive, but it can do...
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Other Observations & Comments
Syntellis is going through some changes, and they currently support two competing products. When I...
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Win/Loss - Why they were selected (by current clients)
If it was my choice, we would have gone to the Axiom product. It has the right cost and is more...
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Future Outlook
Our plans are to retire the product over the next couple of years. We are building more of an...
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Implementation and Training
With some of the implementation, Syntellis could be a little better. It seems like some of the...
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Future Outlook
Syntellis is making some changes, but if nothing were to change, then we would for sure keep their...
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Functionality and Upgrades
On the HPM side, we really need a deep understanding of how our financial systems work together. The...
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Service and Support
The service and support we get for the system from Syntellis is excellent. The vendor goes out of...
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Functionality and Upgrades
Syntellis' system is good. I can get the reports I need and have the analysis tools readily available....
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Interfacing and Integration
I would like better ease of integration from Syntellis. I would also like to have on-site servers. I...
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Other Observations & Comments
I wouldn't buy Performance Manager again. That is not a dig at the company or at the product. It is...
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Functionality and Upgrades
In general, we are comfortable with Performance Manager. The enhancements that Syntellis makes over...
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Relationship
Syntellis is very good at listening to their customers. The vendor continues to support Performance...
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Relationship
Syntellis proactively sets up work groups to help us take data from our EMR to put into Performance...
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Future Outlook
Syntellis has said that there is no sunset date for Performance Manager, but reality tells us that...
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Future Outlook
The issue is simply the capacity. The system got really slow, and we just have so much data now...
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Relationship
Syntellis runs some monthly meetings that can provide some insight into other clients. When...
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Functionality and Upgrades
The functionality in terms of cost accounting and reporting is excellent. The product is really...
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Implementation and Training
Syntellis has things out there that are supposed to help us, but when we go and search, everything...
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Relationship
Syntellis is not even the same company as they were when we first implemented their system. Our...
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Relationship
The one gripe I have with the product is the constant change of the vendor's name before the change...
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Implementation and Training
Sometimes, we have to have the vendor help install things if they are complicated or if we have...
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Future Outlook
We are optimizing Performance Manager because we consider the product to be a long-term solution. We...
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ROI / Cost
Performance Manager has several different modules, and Syntellis charges us by facility. That model...
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Interfacing and Integration
We get data into the product through a custom interface where we get files from our EMR and other...
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Lessons Learned
Performance Manager has a higher learning curve than another product. Once someone knows where to go...
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Future Outlook
The product is moving toward more cloud-based things. Even the interfaces from some of the demos I...
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Relationship
The vendor meets with us regularly and asks whether we need any help with the product. I know there...
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Relationship
In terms of executive visibility, there are town halls and virtual conferences with discussions...
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ROI / Cost
We do a lot of reporting out of Performance Manager that helps our management make decisions. The...
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Implementation and Training
There are things that I still don't know about the product, so I have trouble giving Syntellis a...
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Lessons Learned
If there is something not working correctly in Performance Manager, that is because we aren't...
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Functionality and Upgrades
The product has been very helpful for us. Most of our boarding comes from the system, and it is easy...
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Service and Support
Syntellis has made some much-needed changes, especially on the cost side. Syntellis has made it...
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Functionality and Upgrades
The product hasn't had any issues. We have worked with the vendor for a lot of years, and they are...
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Functionality and Upgrades
The system is a very robust visualization tool. It is easy to learn and use. Some of the more...
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Service and Support
The vendor has a great support system. They get on board and try to work with us to build the system...
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Future Outlook
I am still learning about Performance Manager. We are expanding our use of the product and using new...
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Other Observations & Comments
New technology isn’t being developed in Performance Manager itself, but Syntellis is developing new...
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Relationship
I couldn’t tell anyone who the executives are. Performance Manager was originally provided to us by...
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Service and Support
Whenever we have any mass communication, Syntellis is constantly talking about the new version of...
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Lessons Learned
The product is a data extraction platform. For a developer, there are some complexities that could...
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Functionality and Upgrades
Performance Manager is an older product; it has been around for a while. It has been acquired...
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Relationship
Syntellis has been pretty good at communicating things. They have quite a few different user groups...
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Implementation and Training
We like the classroom-type training that Syntellis offers because it is more interactive. It is a...
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