Performance Manager (formerly Change Healthcare)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Functionality and Upgrades

Performance Manager could be simplified, and I would like to see more dashboard offerings. I am not...

Dec 2022
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Manager

Relationship

Syntellis is not proactive. Being proactive would be periodically reaching out to clients, but all...

Dec 2022
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Manager

Functionality and Upgrades

Performance Manager gives individual leaders good insight into the performance of their operations....

Dec 2022
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Director

Relationship

We have been having meetings with Syntellis for a long time, and we were very clear on certain...

Nov 2022
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Director

ROI / Cost

Syntellis charges us for every minute of a call.

Nov 2022
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Director

Service and Support

We have regular calls with Syntellis. They are engaging the users on a regular basis and making sure...

Nov 2022
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Director

Interfacing and Integration

Performance Manager has ways to connect to other solutions, we can actually extract data from...

Nov 2022
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Director

Future Outlook

We have really limited our use of Performance Manager and are probably moving to another vendor's...

Nov 2022
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Director

Functionality and Upgrades

It is an incredible ordeal to update Performance Manager. It touches several different systems, and...

Nov 2022
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Director

ROI / Cost

We have used Performance Manager for some really good things. We had a project where we were looking...

Nov 2022
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Director

Technology

Syntellis is not adding any new technology to Performance Manager, none whatsoever. Performance...

Nov 2022
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Director

Functionality and Upgrades

In Performance Manager, we appreciate the person logic. That was the main reason we bought the...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

There are still some things missing from the product. The vendor could make things easier for our...

Oct 2022
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Manager

Functionality and Upgrades

The solution is a good cost accounting system. We are able to store a lot of data in it, and it...

Sep 2022
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Manager

Interfacing and Integration

We have to use third-party systems like SQL to make calculations within Syntellis' system. Without...

Sep 2022
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Manager

Relationship

When Syntellis took over the system, they were proactive, and they worked well with us. We received...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Buying Performance Manager was a good decision; the product has met its needs over the time we have...

Aug 2022
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VP/Other Executive

ROI / Cost

There haven’t been any issues yet with seeing the product's value. We get the value we need out of...

Aug 2022
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Manager

Relationship

I will give Syntellis some kudos. They have great people that have really worked on building...

Aug 2022
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Manager

Lessons Learned

Performance Manager has reached the end of the line, so I wouldn’t want to recommend it to someone...

Aug 2022
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Manager

Functionality and Upgrades

The vendor just came out with an easier report writing tool for the Axiom product. With the old...

Aug 2022
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Manager

Functionality and Upgrades

The model builder piece from Performance Manager is a game changer because we can create the models...

Aug 2022
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Manager

Other Observations & Comments

I love Performance Manager. I really hate that Syntellis is pushing everybody to the Axiom platform...

Aug 2022
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Manager

Functionality and Upgrades

We have the ability to create, as an example, service line financial statements. So we are providing...

Aug 2022
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CFO

Functionality and Upgrades

The beauty of Kaufman Hall and all their products was that the products were accounting products...

Aug 2022
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CFO

Functionality and Upgrades

Over the years, the product has become an IT program designed for IT people. It has all these great...

Aug 2022
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CFO

Service and Support

With the transition from Kaufman Hall to Syntellis, there are a lot more people that have a lot less...

Aug 2022
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CFO

Implementation and Training

The biggest thing we really need is training, and there was so much lost in translation between...

Aug 2022
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CFO

Service and Support

When getting information into the system, if we reach a point when we have a problem, we will send...

Aug 2022
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Analyst/Coordinator

Implementation and Training

After a system upgrade, we got a different contract to do an implementation converting some...

Aug 2022
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Analyst/Coordinator

Lessons Learned

The hospital only purchased certain applications, and we did not get other modules. So the fact that...

Aug 2022
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Director

Relationship

Any person from Syntellis that I interact with appears to have a genuine concern for me and to care...

Jul 2022
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Director

Functionality and Upgrades

Performance Manager is a workhorse. The system looks very old and is not intuitive, but it can do...

Jul 2022
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Director

Other Observations & Comments

Syntellis is going through some changes, and they currently support two competing products. When I...

Jul 2022
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Manager

Win/Loss - Why they were selected (by current clients)

If it was my choice, we would have gone to the Axiom product. It has the right cost and is more...

Jun 2022
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Manager

Future Outlook

Our plans are to retire the product over the next couple of years. We are building more of an...

Jun 2022
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Analyst/Coordinator

Implementation and Training

With some of the implementation, Syntellis could be a little better. It seems like some of the...

Jun 2022
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VP/Other Executive

Future Outlook

Syntellis is making some changes, but if nothing were to change, then we would for sure keep their...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

On the HPM side, we really need a deep understanding of how our financial systems work together. The...

Jun 2022
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Director

Service and Support

The service and support we get for the system from Syntellis is excellent. The vendor goes out of...

Jun 2022
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Director

Functionality and Upgrades

Syntellis' system is good. I can get the reports I need and have the analysis tools readily available....

Jun 2022
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Director

Interfacing and Integration

I would like better ease of integration from Syntellis. I would also like to have on-site servers. I...

Jun 2022
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Director

Other Observations & Comments

I wouldn't buy Performance Manager again. That is not a dig at the company or at the product. It is...

Jun 2022
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Director

Functionality and Upgrades

In general, we are comfortable with Performance Manager. The enhancements that Syntellis makes over...

Jun 2022
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Director

Relationship

Syntellis is very good at listening to their customers. The vendor continues to support Performance...

Jun 2022
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Director

Relationship

Syntellis proactively sets up work groups to help us take data from our EMR to put into Performance...

Jun 2022
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Director

Future Outlook

Syntellis has said that there is no sunset date for Performance Manager, but reality tells us that...

Jun 2022
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Analyst/Coordinator

Future Outlook

The issue is simply the capacity. The system got really slow, and we just have so much data now...

May 2022
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Analyst/Coordinator

Relationship

Syntellis runs some monthly meetings that can provide some insight into other clients. When...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The functionality in terms of cost accounting and reporting is excellent. The product is really...

May 2022
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Analyst/Coordinator

Implementation and Training

Syntellis has things out there that are supposed to help us, but when we go and search, everything...

May 2022
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Analyst/Coordinator

Relationship

Syntellis is not even the same company as they were when we first implemented their system. Our...

May 2022
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Analyst/Coordinator

Relationship

The one gripe I have with the product is the constant change of the vendor's name before the change...

Apr 2022
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Analyst/Coordinator

Implementation and Training

Sometimes, we have to have the vendor help install things if they are complicated or if we have...

Apr 2022
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Analyst/Coordinator

Future Outlook

We are optimizing Performance Manager because we consider the product to be a long-term solution. We...

Apr 2022
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Analyst/Coordinator

ROI / Cost

Performance Manager has several different modules, and Syntellis charges us by facility. That model...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

We get data into the product through a custom interface where we get files from our EMR and other...

Apr 2022
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Analyst/Coordinator

Lessons Learned

Performance Manager has a higher learning curve than another product. Once someone knows where to go...

Apr 2022
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Analyst/Coordinator

Future Outlook

The product is moving toward more cloud-based things. Even the interfaces from some of the demos I...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor meets with us regularly and asks whether we need any help with the product. I know there...

Apr 2022
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Analyst/Coordinator

Relationship

In terms of executive visibility, there are town halls and virtual conferences with discussions...

Apr 2022
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Analyst/Coordinator

ROI / Cost

We do a lot of reporting out of Performance Manager that helps our management make decisions. The...

Apr 2022
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Analyst/Coordinator

Implementation and Training

There are things that I still don't know about the product, so I have trouble giving Syntellis a...

Apr 2022
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Analyst/Coordinator

Lessons Learned

If there is something not working correctly in Performance Manager, that is because we aren't...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has been very helpful for us. Most of our boarding comes from the system, and it is easy...

Mar 2022
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Analyst/Coordinator

Service and Support

Syntellis has made some much-needed changes, especially on the cost side. Syntellis has made it...

Mar 2022
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Manager

Functionality and Upgrades

The product hasn't had any issues. We have worked with the vendor for a lot of years, and they are...

Mar 2022
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Manager

Functionality and Upgrades

The system is a very robust visualization tool. It is easy to learn and use. Some of the more...

Mar 2022
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Manager

Service and Support

The vendor has a great support system. They get on board and try to work with us to build the system...

Mar 2022
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Director

Future Outlook

I am still learning about Performance Manager. We are expanding our use of the product and using new...

Feb 2022
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Director

Other Observations & Comments

New technology isn’t being developed in Performance Manager itself, but Syntellis is developing new...

Feb 2022
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Director

Relationship

I couldn’t tell anyone who the executives are. Performance Manager was originally provided to us by...

Feb 2022
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Director

Service and Support

Whenever we have any mass communication, Syntellis is constantly talking about the new version of...

Feb 2022
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Manager

Lessons Learned

The product is a data extraction platform. For a developer, there are some complexities that could...

Feb 2022
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Manager

Functionality and Upgrades

Performance Manager is an older product; it has been around for a while. It has been acquired...

Feb 2022
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Manager

Relationship

Syntellis has been pretty good at communicating things. They have quite a few different user groups...

Feb 2022
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Manager

Implementation and Training

We like the classroom-type training that Syntellis offers because it is more interactive. It is a...

Feb 2022
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