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Performance Manager (formerly Change Healthcare) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

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User Commentary

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Manager

We are a lot more effective at measuring metrics and being able to really quantify financial results...

Jun 2021
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Manager

Once people get oriented to what they are looking at, they do very well. But it takes a bit to get...

Jun 2021
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Manager

The vendor is putting out updates once a quarter. They seem to concentrate on a module about once a...

Jun 2021
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Director

The Performance Manager interface is very difficult. People can't retain the training and...

May 2021
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Director

In terms of integration, Performance Manager is quite challenging. The way we integrate data from...

May 2021
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VP/Other Executive

Syntellis' folks are very responsive. We have had an issue with some of the systems, and we had a...

May 2021
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VP/Other Executive

We liked the ability to drill down into, sum up, and roll up the information. We liked the ability...

May 2021
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Manager

The vendor hires people that do our jobs, so they have a background and understanding; we aren't...

May 2021
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Manager

Syntellis is interested in including client feedback in their development, and that means that we...

May 2021
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Manager

The vendor developed more videos and created a portal so that we could get information on our own,...

May 2021
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(0)
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Manager

The tool needs help in terms of the budgeting and financing piece. The vendor doesn't have their...

May 2021
||
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Manager

Syntellis has a lot of training videos we can go back to for a refresher for another one of their...

May 2021
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Manager

The end users are pretty much data people, so end users really have to know where they are going for...

May 2021
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Manager

Performance Analytics has a pretty good reporting tool. I am familiar with other products that have...

May 2021
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Manager

Performance Analytics' data model is fairly unique. It allows us to create extensions of various...

May 2021
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Manager

Performance Analytics has a piece for building models. I haven't seen that anywhere else. It is a...

May 2021
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Manager

We use Performance Analytics for a whole host of things. It helps us make our data more viable and...

May 2021
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Director

The end users of Performance Analytics are analysts or other people that can be thought of as...

Mar 2021
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Director

If Syntellis comes out with new technology, it is going to be a new offering, not an update to...

Mar 2021
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Director

We have multiple user calls that are regularly scheduled for Performance Analytics. Syntellis talks...

Mar 2021
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(0)
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Director

We are using Performance Analytics for decision support. We use the system to track down the...

Mar 2021
||
(0)
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Director

Performance Analytics works as advertised, but it is definitely a dated system. The client/server,...

Mar 2021
||
(0)
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Manager

The costing piece wasn't working how we wanted it to, so we are going to use something else to bring...

Mar 2021
||
(0)
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Director

We use Syntellis' software every day. It has been a base system for our finance team for years. I...

Feb 2021
||
(0)
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Director

The biggest challenge that we face with Performance Analytics is getting timely data to our end...

Feb 2021
||
(0)
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Director

I would buy this system again, but I would want the current and best version of the software....

Feb 2021
||
(0)
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Director

Syntellis is very responsive to our needs. We don't deal with their senior executives, but we have...

Feb 2021
||
(0)
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Director

We have a road map with Syntellis. The goal is to have a more integrated structure with their...

Jan 2021
||
(0)
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Director

We have pretty good executive involvement from Syntellis. We have talked to Syntellis about their...

Jan 2021
||
(0)
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Director

I am not sure whether I would buy Performance Analytics again today. There are newer, slicker,...

Jan 2021
||
(0)
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Director

What is most important is to have a system that is trustworthy, is functional, and can get data out...

Jan 2021
||
(0)
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Director

Things have been consistent with Performance Analytics. It is our workhorse. It is the center for...

Jan 2021
||
(0)
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Analyst/Coordinator

Performance Analytics is very flexible. I can integrate any data we need to use into the data...

Jan 2021
||
(0)
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Analyst/Coordinator

Sometimes the speed of Performance Analytics is slow.

Jan 2021
||
(0)
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Analyst/Coordinator

My score would be slightly lowered for supporting our interoperability goals because I am not sure...

Jan 2021
||
(0)
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Analyst/Coordinator

In terms of executive involvement, I have a person who is just fantastic. I can email that person...

Jan 2021
||
(0)
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Analyst/Coordinator

I am very satisfied with Change Healthcare. They have good people who follow up with us. I really...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I don't think that there is nickel-and-diming with Change Healthcare. We get a really fair shake...

Jan 2021
||
(0)
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Analyst/Coordinator

I don't want to give the vendor a perfect score on the implementation services because we have a...

Jan 2021
||
(0)
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Analyst/Coordinator

I personally get great support from Change Healthcare. They are responsive to us. They help us with...

Jan 2021
||
(0)
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Manager

I would say Change Healthcare avoids charging for every little thing. In the past when we have had...

Jan 2021
||
(0)
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Manager

Every time something new comes out, I am told to get things loaded, so I would have to say Change...

Jan 2021
||
(0)
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Manager

There is a lot of functionality in Performance Analytics. The vendor has been reinvesting dollars...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as I know, Change Healthcare has delivered what they have promised. They avoid charging for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t done training in so long. I am trying to think of the last time we did it. We were happy...

Jan 2021
||
(0)
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 or  to see details.

Manager

There are a few quirks to the product, but it is still a very high-quality product. The product...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

The product is a big, complicated system, so I would have to give it a low score for ease of use....

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Change Healthcare has introduced new things, and they were introducing some beginnings of some...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare has been pretty proactive, and they have gotten much better in the last couple of...

Jan 2021
||
(0)
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 or  to see details.

Manager

We use Performance Analytics for so much and do so many analytics in so many different ways. I have...

Jan 2021
||
(0)
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Manager

Given the market, I would easily recommend Performance Analytics. We have seen everything that is...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Taking into account a couple of the things that are a little less than ideal, I would still say my...

Jan 2021
||
(0)
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Manager

Change Healthcare’s ongoing phone and web support people are pretty responsive. We have a standard...

Jan 2021
||
(0)
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Manager

Recently, the Change Healthcare Connected Analytics piece was spun off and acquired by Kaufman Hall...

Jan 2021
||
(0)
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Manager

We just did an upgrade, and it was painful, but we only upgrade every couple of years, so a certain...

Jan 2021
||
(0)
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Manager

For most things during the COVID-19 crisis, Change Healthcare has actually been fairly proactive and...

Jan 2021
||
(0)
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 or  to see details.

Manager

When it comes to the utilization of the system and trying to be responsive and aware of what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to support issues, Change Healthcare is slower than we would like. That can be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system works on a different platform than our other Change Healthcare system does, and it allows...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Most of the users that use the product are director-level and executive-level users. We have our...

Dec 2020
||
(0)
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 or  to see details.

Manager

Performance Analytics is a good, solid product. We have very little downtime. The product is easy to...

Dec 2020
||
(0)
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 or  to see details.

Manager

I would love to see some visualization component enhancements in Performance Analytics. That would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system works fine. We have very few service interruptions. The system is pretty easy to use.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, the upgrades for new things take a little bit longer than the upgrades for some other...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system isn’t really designed for end users. It is table driven, and we have to change drill...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our future satisfaction depends on what happens with the upgrades. The upgrades are going to be more...

Dec 2020
||
(0)
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Manager

The vendor doesn't nickel-and-dime. We basically have an annual maintenance contract, so our...

Dec 2020
||
(0)
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 or  to see details.

Manager

The vendor's support is fine. Sometimes the support people have to do a deep dive, and it can take a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool is good. I would be likely to recommend it to others. The data from the system is clean,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to get more out of the system. I just haven't had the time to dive in. The system has a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As far as executive involvement goes, I was contacted by one of the vendor’s executives when the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ongoing support is very good. One example of proactive service would be when Change Healthcare...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I feel like Change Healthcare has kept their promises, other than the revolving door with their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the end users, I wouldn’t say the data warehouse is intuitive, but once they learn it, it is not...

Nov 2020
||
(0)
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 or  to see details.

Manager

Change Healthcare didn't give us anything for free during the COVID-19 pandemic. The vendor will...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor changed all of their project managers. I am a little uncertain about how things will go...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare has really nice calls that we can participate in where they go over new features....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Performance Analytics could be better about things like budgeting. When we were budgeting, we had to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Change Healthcare definitely drives tangible outcomes. We rely heavily on the data that we get from...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

User adoption is slow, and users of financial systems are usually the last to get attention. But the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are happy with Performance Analytics. It is getting long in the tooth right now. We are not quite...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things I like about Performance Analytics is that I can get somebody up and running...

Jul 2020
||
(0)
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