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Performance Manager (formerly Change Healthcare)
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User Commentary
Director
The system has been very good. We are very dependent on Performance Manager for our financial and...
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Director
Performance Manager is definitely meeting our needs, and it is a good product. The application...
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Director
On the quality side, Performance Manager is just a little hard to manage. If there are errors, it is...
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Director
We are very satisfied. I would guess that my future score would be very similar to my scores today....
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Manager
Performance Manager has continued to do exactly what I need it to do. The vendor is continually...
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Manager
When we have a worksheet in Performance Manager that has hundreds of columns in it and we are...
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Manager
There are things that are included in our maintenance cost from Syntellis, and then there are things...
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Analyst/Coordinator
Performance Manager is not an easy product for a casual user. It is a complex tool to learn and use....
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Analyst/Coordinator
Overall, Performance Manager does what it is supposed to do. I really truly can’t complain about the...
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Manager
Overall, the transition from Change Healthcare to Syntellis is going well. It really has been...
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Manager
There has been a bit of a disconnect with the people on the vendor’s project management side. There...
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Analyst/Coordinator
Syntellis has been having town halls and user forums, and their leadership team is incredibly...
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Analyst/Coordinator
Syntellis has been outstanding. They have developed and matured in the time that we have been with...
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Analyst/Coordinator
We haven’t paid for anything out of the ordinary in a long time that I can remember. Support is...
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Analyst/Coordinator
Syntellis helps with upgrades. They provide the documentation and some support, but our internal...
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Director
Syntellis offers many different ways to integrate data ourselves or modify the way data is...
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Director
I think my satisfaction with Performance Manager will go down in a year from now. I really do...
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Director
Syntellis supports batches and overnight processes. Things can take a really long time to run. If...
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Director
Performance Manager has changed hands at least four times in the last few years. The staff members...
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Director
The product is okay. I don’t think anybody loves it, but it does what it is supposed to. It has a...
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Director
Syntellis holds almost weekly webinars to keep us updated on the products and to give us tips and...
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Analyst/Coordinator
The product is really stable. I don't put a lot of calls into the service center. On the rare...
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Analyst/Coordinator
The product works as promoted. Performance Manager is an excellent, solid product. The report writer...
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Analyst/Coordinator
Performance Manager runs fairly slowly with the loading of files. I don't know whether the issue is...
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Analyst/Coordinator
Performance Manager is not part of our long-term plans because we are going to upgrade to another...
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Analyst/Coordinator
There is vendor executive involvement. Throughout all of the changes in who owns the company, the...
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Manager
Syntellis does a good job. They do workgroup calls on a number of topics that are really helpful,...
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Manager
Every time we reach out to Syntellis, they are very responsive and helpful. We have been doing a lot...
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Manager
Once someone learns Performance Manager, the system is okay. But it is really hard to use because it...
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Manager
With the change to Syntellis, the vendor has been much better with communication. They are up front...
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Manager
Performance Manager is on its way out. It has been a pretty siloed system in terms of who accesses...
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Director
In recommending Syntellis to a friend, I would have reservations about the solution's price. There...
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Director
In the future, we will put less weight on the solution. We are looking to do more visualization....
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Director
The vendor promised us a certain certification, but they kept pushing the date for that back. I...
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Director
The vendor has some modeling components that we don't take advantage of because it isn't easy for us...
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Director
I feel like we don't use the solution as much as the vendor advertised that we should be able to....
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Director
We don't necessarily take advantage of everything that Syntellis has offered. I know that they have...
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Director
Syntellis sends us regular emails with updates and patches that we need. We receive proactive...
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Director
Syntellis did a good job with the implementation, but there were some hiccups. There was a missed...
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Director
The product is good. We use the heck out of it. Our recent upgrade helped a lot. Before, when we...
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Director
Syntellis really doesn’t deliver new technology. There just aren't a lot of new things coming out....
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Director
Syntellis has a very good support organization. The good news is that we don’t call the support...
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Director
The product is being replaced. We won’t have it in 12 months. As part of our move to another EHR,...
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Analyst/Coordinator
I like being able to run data without having to use our EMR’s data tool. All the different...
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Analyst/Coordinator
Interoperability goes back to the data feed being able to feed the system more often and give us...
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Analyst/Coordinator
Performance Manager has a huge learning curve. I have used data extraction tools in different...
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Analyst/Coordinator
I would tell others using this system that if they are drowning, they should call support. There are...
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Director
Syntellis can charge us for lots of different things.
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Director
Once we get through the upgrade process and find all of the software bugs and Syntellis fixes them,...
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Director
The executive involvement is pretty good. The vendor offers new technology. We haven’t taken them up...
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Director
I like the patient or encounter data and some of the processing that we can do against the encounter...
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Director
We use Performance Manager for our budgeting process, and the process is very clunky and not ideal.
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Director
The only way to provide the information to end users is to dump it into Excel or push it to another...
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CIO
When it comes to ease of use, the Syntellis product is average. I am not dissatisfied, but I am not...
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CIO
People have to be able to spend some money and resources on the Syntellis system to get the payback...
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CIO
We don’t have the number of resources necessary to run Performance Manager, and that has made it...
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CIO
Syntellis isn’t a nickel-and-diming company. If we want the vendor to come in and take the system...
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CIO
Open content was a separate engagement for Syntellis training, and it was relatively expensive.
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CIO
I won’t renew with Syntellis because we don't use enough of the system to attain an ROI. My...
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Analyst/Coordinator
We have been using Performance Manager for a while now, and it has been a great solution for us. I...
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Analyst/Coordinator
We really like that Syntellis' system has the CMS readmission definitions built in because it allows...
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Analyst/Coordinator
I can't speak highly enough about our relationship with Syntellis. They have an optimization email...
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Analyst/Coordinator
The only drawback to Performance Manager is that the code was created in 1995 and is definitely a...
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Director
Our experience has been positive. The tool continues to work and provide the functionality that we need....
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Director
Since Kaufman Hall bought the Performance Manager tool set from Change Healthcare, there has been...
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Director
I would like improvement in the data integration process. The vendor needs to simplify it. It is a...
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Director
The vendor does a very good job of making the application support proactively available by hosting...
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Director
With the implementations of major upgrades, the training about the changes and enhancements is not...
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Manager
Syntellis does have an optimization area. That is not so much training, but if we ever needed best...
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Manager
We are using the product for pretty much all of our reporting. I always think there is room for...
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Manager
In the past, Syntellis used to farm out their customer support. I feel like we have had some issues...
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Manager
We have some really good relationships with Syntellis executives, and they are very approachable. We...
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Manager
I would advise others to make sure that they have the right people in place. Getting the right team...
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Director
I really don't see our satisfaction with Performance Manager changing. However, Syntellis is...
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Director
Performance Manager is a very flexible product. It has different modules within its applications...
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CMIO
Syntellis is the new company. We dealt with Change Healthcare for a long time, and I have only dealt...
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Director
It is my belief that Performance Manager is not Syntellis’ go-forward product, but the vendor hasn’t...
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Director
The data that Syntellis makes available for their applied analytics that we pull into Performance...
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Manager
We are a lot more effective at measuring metrics and being able to really quantify financial results...
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Manager
Once people get oriented to what they are looking at, they do very well. But it takes a bit to get...
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Manager
The vendor is putting out updates once a quarter. They seem to concentrate on a module about once a...
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Director
The Performance Manager interface is very difficult. People can't retain the training and...
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Director
In terms of integration, Performance Manager is quite challenging. The way we integrate data from...
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VP/Other Executive
Syntellis' folks are very responsive. We have had an issue with some of the systems, and we had a...
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VP/Other Executive
We liked the ability to drill down into, sum up, and roll up the information. We liked the ability...
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Manager
The vendor hires people that do our jobs, so they have a background and understanding; we aren't...
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Manager
Syntellis is interested in including client feedback in their development, and that means that we...
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Manager
The vendor developed more videos and created a portal so that we could get information on our own,...
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Manager
The tool needs help in terms of the budgeting and financing piece. The vendor doesn't have their...
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Manager
Syntellis has a lot of training videos we can go back to for a refresher for another one of their...
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Manager
The end users are pretty much data people, so end users really have to know where they are going for...
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Manager
Performance Analytics has a pretty good reporting tool. I am familiar with other products that have...
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Manager
Performance Analytics' data model is fairly unique. It allows us to create extensions of various...
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Manager
Performance Analytics has a piece for building models. I haven't seen that anywhere else. It is a...
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Manager
We use Performance Analytics for a whole host of things. It helps us make our data more viable and...
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Director
The end users of Performance Analytics are analysts or other people that can be thought of as...
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Director
If Syntellis comes out with new technology, it is going to be a new offering, not an update to...
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Director
We have multiple user calls that are regularly scheduled for Performance Analytics. Syntellis talks...
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Director
We are using Performance Analytics for decision support. We use the system to track down the...
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Director
Performance Analytics works as advertised, but it is definitely a dated system. The client/server,...
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Manager
The costing piece wasn't working how we wanted it to, so we are going to use something else to bring...
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Director
We use Syntellis' software every day. It has been a base system for our finance team for years. I...
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Director
The biggest challenge that we face with Performance Analytics is getting timely data to our end...
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Director
I would buy this system again, but I would want the current and best version of the software....
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Director
Syntellis is very responsive to our needs. We don't deal with their senior executives, but we have...
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Director
We have a road map with Syntellis. The goal is to have a more integrated structure with their...
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Director
We have pretty good executive involvement from Syntellis. We have talked to Syntellis about their...
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Director
I am not sure whether I would buy Performance Analytics again today. There are newer, slicker,...
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Director
What is most important is to have a system that is trustworthy, is functional, and can get data out...
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Director
Things have been consistent with Performance Analytics. It is our workhorse. It is the center for...
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Analyst/Coordinator
Performance Analytics is very flexible. I can integrate any data we need to use into the data...
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Analyst/Coordinator
Sometimes the speed of Performance Analytics is slow.
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Analyst/Coordinator
My score would be slightly lowered for supporting our interoperability goals because I am not sure...
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Analyst/Coordinator
In terms of executive involvement, I have a person who is just fantastic. I can email that person...
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Analyst/Coordinator
I am very satisfied with Change Healthcare. They have good people who follow up with us. I really...
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Analyst/Coordinator
I don't think that there is nickel-and-diming with Change Healthcare. We get a really fair shake...
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Analyst/Coordinator
I don't want to give the vendor a perfect score on the implementation services because we have a...
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Analyst/Coordinator
I personally get great support from Change Healthcare. They are responsive to us. They help us with...
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Manager
I would say Change Healthcare avoids charging for every little thing. In the past when we have had...
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Manager
Every time something new comes out, I am told to get things loaded, so I would have to say Change...
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Manager
There is a lot of functionality in Performance Analytics. The vendor has been reinvesting dollars...
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Manager
As far as I know, Change Healthcare has delivered what they have promised. They avoid charging for...
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Manager
We haven’t done training in so long. I am trying to think of the last time we did it. We were happy...
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Manager
There are a few quirks to the product, but it is still a very high-quality product. The product...
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Manager
The product is a big, complicated system, so I would have to give it a low score for ease of use....
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Manager
Change Healthcare has introduced new things, and they were introducing some beginnings of some...
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Manager
Change Healthcare has been pretty proactive, and they have gotten much better in the last couple of...
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Manager
We use Performance Analytics for so much and do so many analytics in so many different ways. I have...
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Manager
Given the market, I would easily recommend Performance Analytics. We have seen everything that is...
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Manager
Taking into account a couple of the things that are a little less than ideal, I would still say my...
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Manager
Change Healthcare’s ongoing phone and web support people are pretty responsive. We have a standard...
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Manager
Recently, the Change Healthcare Connected Analytics piece was spun off and acquired by Kaufman Hall...
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Manager
We just did an upgrade, and it was painful, but we only upgrade every couple of years, so a certain...
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Manager
For most things during the COVID-19 crisis, Change Healthcare has actually been fairly proactive and...
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Manager
When it comes to the utilization of the system and trying to be responsive and aware of what...
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Manager
When it comes to support issues, Change Healthcare is slower than we would like. That can be...
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Analyst/Coordinator
The system works on a different platform than our other Change Healthcare system does, and it allows...
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Analyst/Coordinator
Most of the users that use the product are director-level and executive-level users. We have our...
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Manager
Performance Analytics is a good, solid product. We have very little downtime. The product is easy to...
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Manager
I would love to see some visualization component enhancements in Performance Analytics. That would...
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Manager
The system works fine. We have very few service interruptions. The system is pretty easy to use.
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Manager
Sometimes, the upgrades for new things take a little bit longer than the upgrades for some other...
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VP/Other Executive
The system isn’t really designed for end users. It is table driven, and we have to change drill...
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VP/Other Executive
Our future satisfaction depends on what happens with the upgrades. The upgrades are going to be more...
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Manager
The vendor doesn't nickel-and-dime. We basically have an annual maintenance contract, so our...
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Manager
The vendor's support is fine. Sometimes the support people have to do a deep dive, and it can take a...
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Manager
The tool is good. I would be likely to recommend it to others. The data from the system is clean,...
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Manager
I would like to get more out of the system. I just haven't had the time to dive in. The system has a...
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Analyst/Coordinator
As far as executive involvement goes, I was contacted by one of the vendor’s executives when the...
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Analyst/Coordinator
The ongoing support is very good. One example of proactive service would be when Change Healthcare...
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Analyst/Coordinator
I feel like Change Healthcare has kept their promises, other than the revolving door with their...
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Analyst/Coordinator
For the end users, I wouldn’t say the data warehouse is intuitive, but once they learn it, it is not...
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Manager
Change Healthcare didn't give us anything for free during the COVID-19 pandemic. The vendor will...
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Manager
The vendor changed all of their project managers. I am a little uncertain about how things will go...
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Manager
Change Healthcare has really nice calls that we can participate in where they go over new features....
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Manager
Performance Analytics could be better about things like budgeting. When we were budgeting, we had to...
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Manager
Change Healthcare definitely drives tangible outcomes. We rely heavily on the data that we get from...
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