Performance Manager (formerly Change Healthcare)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
The vendor's name keeps changing. It was Mckesson, and then it was Kaufman Hall, and now it is...
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The product has mostly financial data in it. The system has our hospital billing data but doesn't...
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The costing will be improved in Syntellis’ new product.
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We have had Performance Manager for a very long time. Once people have a system like that, they...
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Performance Manager is easy to use. Technically, there are two levels. To set up the system and get...
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Improvements in Performance Manager are really coming in with our upgrade to Syntellis' new product....
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We have certainly gotten our money's worth from the system over the years, but we don't really need...
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The vendor has ongoing conference calls with us, and they provide quite a bit of education. They do...
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The system has been very good. We are very dependent on Performance Manager for our financial and...
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Performance Manager is definitely meeting our needs, and it is a good product. The application...
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On the quality side, Performance Manager is just a little hard to manage. If there are errors, it is...
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We are very satisfied. I would guess that my future score would be very similar to my scores today....
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Performance Manager has continued to do exactly what I need it to do. The vendor is continually...
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When we have a worksheet in Performance Manager that has hundreds of columns in it and we are...
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There are things that are included in our maintenance cost from Syntellis, and then there are things...
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Performance Manager is not an easy product for a casual user. It is a complex tool to learn and use....
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Overall, Performance Manager does what it is supposed to do. I really truly can’t complain about the...
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Overall, the transition from Change Healthcare to Syntellis is going well. It really has been...
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There has been a bit of a disconnect with the people on the vendor’s project management side. There...
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Syntellis has been having town halls and user forums, and their leadership team is incredibly...
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Syntellis has been outstanding. They have developed and matured in the time that we have been with...
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We haven’t paid for anything out of the ordinary in a long time that I can remember. Support is...
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Syntellis helps with upgrades. They provide the documentation and some support, but our internal...
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Syntellis offers many different ways to integrate data ourselves or modify the way data is...
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I think my satisfaction with Performance Manager will go down in a year from now. I really do...
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Syntellis supports batches and overnight processes. Things can take a really long time to run. If...
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Performance Manager has changed hands at least four times in the last few years. The staff members...
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The product is okay. I don’t think anybody loves it, but it does what it is supposed to. It has a...
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Syntellis holds almost weekly webinars to keep us updated on the products and to give us tips and...
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The product is really stable. I don't put a lot of calls into the service center. On the rare...
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The product works as promoted. Performance Manager is an excellent, solid product. The report writer...
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Performance Manager runs fairly slowly with the loading of files. I don't know whether the issue is...
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Performance Manager is not part of our long-term plans because we are going to upgrade to another...
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There is vendor executive involvement. Throughout all of the changes in who owns the company, the...
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Syntellis does a good job. They do workgroup calls on a number of topics that are really helpful,...
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Every time we reach out to Syntellis, they are very responsive and helpful. We have been doing a lot...
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Once someone learns Performance Manager, the system is okay. But it is really hard to use because it...
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With the change to Syntellis, the vendor has been much better with communication. They are up front...
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Performance Manager is on its way out. It has been a pretty siloed system in terms of who accesses...
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In recommending Syntellis to a friend, I would have reservations about the solution's price. There...
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In the future, we will put less weight on the solution. We are looking to do more visualization....
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The vendor promised us a certain certification, but they kept pushing the date for that back. I...
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The vendor has some modeling components that we don't take advantage of because it isn't easy for us...
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I feel like we don't use the solution as much as the vendor advertised that we should be able to....
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We don't necessarily take advantage of everything that Syntellis has offered. I know that they have...
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Syntellis sends us regular emails with updates and patches that we need. We receive proactive...
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Syntellis did a good job with the implementation, but there were some hiccups. There was a missed...
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The product is good. We use the heck out of it. Our recent upgrade helped a lot. Before, when we...
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Syntellis really doesn’t deliver new technology. There just aren't a lot of new things coming out....
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Syntellis has a very good support organization. The good news is that we don’t call the support...
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The product is being replaced. We won’t have it in 12 months. As part of our move to another EHR,...
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I like being able to run data without having to use our EMR’s data tool. All the different...
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Interoperability goes back to the data feed being able to feed the system more often and give us...
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Performance Manager has a huge learning curve. I have used data extraction tools in different...
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I would tell others using this system that if they are drowning, they should call support. There are...
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Syntellis can charge us for lots of different things.
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Once we get through the upgrade process and find all of the software bugs and Syntellis fixes them,...
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The executive involvement is pretty good. The vendor offers new technology. We haven’t taken them up...
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I like the patient or encounter data and some of the processing that we can do against the encounter...
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We use Performance Manager for our budgeting process, and the process is very clunky and not ideal.
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The only way to provide the information to end users is to dump it into Excel or push it to another...
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When it comes to ease of use, the Syntellis product is average. I am not dissatisfied, but I am not...
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People have to be able to spend some money and resources on the Syntellis system to get the payback...
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We don’t have the number of resources necessary to run Performance Manager, and that has made it...
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Syntellis isn’t a nickel-and-diming company. If we want the vendor to come in and take the system...
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Open content was a separate engagement for Syntellis training, and it was relatively expensive.
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I won’t renew with Syntellis because we don't use enough of the system to attain an ROI. My...
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We have been using Performance Manager for a while now, and it has been a great solution for us. I...
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We really like that Syntellis' system has the CMS readmission definitions built in because it allows...
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I can't speak highly enough about our relationship with Syntellis. They have an optimization email...
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The only drawback to Performance Manager is that the code was created in 1995 and is definitely a...
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Our experience has been positive. The tool continues to work and provide the functionality that we need....
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Since Kaufman Hall bought the Performance Manager tool set from Change Healthcare, there has been...
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I would like improvement in the data integration process. The vendor needs to simplify it. It is a...
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The vendor does a very good job of making the application support proactively available by hosting...
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With the implementations of major upgrades, the training about the changes and enhancements is not...
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Syntellis does have an optimization area. That is not so much training, but if we ever needed best...
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We are using the product for pretty much all of our reporting. I always think there is room for...
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In the past, Syntellis used to farm out their customer support. I feel like we have had some issues...
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We have some really good relationships with Syntellis executives, and they are very approachable. We...
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I would advise others to make sure that they have the right people in place. Getting the right team...
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I really don't see our satisfaction with Performance Manager changing. However, Syntellis is...
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Performance Manager is a very flexible product. It has different modules within its applications...
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Syntellis is the new company. We dealt with Change Healthcare for a long time, and I have only dealt...
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It is my belief that Performance Manager is not Syntellis’ go-forward product, but the vendor hasn’t...
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The data that Syntellis makes available for their applied analytics that we pull into Performance...
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We are a lot more effective at measuring metrics and being able to really quantify financial results...
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Once people get oriented to what they are looking at, they do very well. But it takes a bit to get...
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The vendor is putting out updates once a quarter. They seem to concentrate on a module about once a...
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The Performance Manager interface is very difficult. People can't retain the training and...
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In terms of integration, Performance Manager is quite challenging. The way we integrate data from...
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Syntellis' folks are very responsive. We have had an issue with some of the systems, and we had a...
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We liked the ability to drill down into, sum up, and roll up the information. We liked the ability...
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The vendor hires people that do our jobs, so they have a background and understanding; we aren't...
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Syntellis is interested in including client feedback in their development, and that means that we...
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The vendor developed more videos and created a portal so that we could get information on our own,...
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The tool needs help in terms of the budgeting and financing piece. The vendor doesn't have their...
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Syntellis has a lot of training videos we can go back to for a refresher for another one of their...
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The end users are pretty much data people, so end users really have to know where they are going for...
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Performance Analytics has a pretty good reporting tool. I am familiar with other products that have...
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Performance Analytics' data model is fairly unique. It allows us to create extensions of various...
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Performance Analytics has a piece for building models. I haven't seen that anywhere else. It is a...
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We use Performance Analytics for a whole host of things. It helps us make our data more viable and...
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The end users of Performance Analytics are analysts or other people that can be thought of as...
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If Syntellis comes out with new technology, it is going to be a new offering, not an update to...
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We have multiple user calls that are regularly scheduled for Performance Analytics. Syntellis talks...
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We are using Performance Analytics for decision support. We use the system to track down the...
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Performance Analytics works as advertised, but it is definitely a dated system. The client/server,...
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The costing piece wasn't working how we wanted it to, so we are going to use something else to bring...
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We use Syntellis' software every day. It has been a base system for our finance team for years. I...
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The biggest challenge that we face with Performance Analytics is getting timely data to our end...
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I would buy this system again, but I would want the current and best version of the software....
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Syntellis is very responsive to our needs. We don't deal with their senior executives, but we have...
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