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Performance Manager (formerly Change Healthcare)
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

The system has been very good. We are very dependent on Performance Manager for our financial and...

Sep 2021
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Director

Performance Manager is definitely meeting our needs, and it is a good product. The application...

Sep 2021
||
(0)
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Director

On the quality side, Performance Manager is just a little hard to manage. If there are errors, it is...

Sep 2021
||
(0)
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Director

We are very satisfied. I would guess that my future score would be very similar to my scores today....

Sep 2021
||
(0)
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Manager

Performance Manager has continued to do exactly what I need it to do. The vendor is continually...

Sep 2021
||
(0)
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Manager

When we have a worksheet in Performance Manager that has hundreds of columns in it and we are...

Sep 2021
||
(0)
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Manager

There are things that are included in our maintenance cost from Syntellis, and then there are things...

Sep 2021
||
(0)
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Analyst/Coordinator

Performance Manager is not an easy product for a casual user. It is a complex tool to learn and use....

Sep 2021
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(0)
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Analyst/Coordinator

Overall, Performance Manager does what it is supposed to do. I really truly can’t complain about the...

Sep 2021
||
(0)
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Manager

Overall, the transition from Change Healthcare to Syntellis is going well. It really has been...

Sep 2021
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(0)
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Manager

There has been a bit of a disconnect with the people on the vendor’s project management side. There...

Sep 2021
||
(0)
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Analyst/Coordinator

Syntellis has been having town halls and user forums, and their leadership team is incredibly...

Sep 2021
||
(0)
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Analyst/Coordinator

Syntellis has been outstanding. They have developed and matured in the time that we have been with...

Sep 2021
||
(0)
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Analyst/Coordinator

We haven’t paid for anything out of the ordinary in a long time that I can remember. Support is...

Sep 2021
||
(0)
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Analyst/Coordinator

Syntellis helps with upgrades. They provide the documentation and some support, but our internal...

Sep 2021
||
(0)
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Director

Syntellis offers many different ways to integrate data ourselves or modify the way data is...

Aug 2021
||
(0)
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Director

I think my satisfaction with Performance Manager will go down in a year from now. I really do...

Aug 2021
||
(0)
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Director

Syntellis supports batches and overnight processes. Things can take a really long time to run. If...

Aug 2021
||
(0)
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Director

Performance Manager has changed hands at least four times in the last few years. The staff members...

Aug 2021
||
(0)
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Director

The product is okay. I don’t think anybody loves it, but it does what it is supposed to. It has a...

Aug 2021
||
(0)
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Director

Syntellis holds almost weekly webinars to keep us updated on the products and to give us tips and...

Aug 2021
||
(0)
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Analyst/Coordinator

The product is really stable. I don't put a lot of calls into the service center. On the rare...

Aug 2021
||
(0)
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Analyst/Coordinator

The product works as promoted. Performance Manager is an excellent, solid product. The report writer...

Aug 2021
||
(0)
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Analyst/Coordinator

Performance Manager runs fairly slowly with the loading of files. I don't know whether the issue is...

Aug 2021
||
(0)
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Analyst/Coordinator

Performance Manager is not part of our long-term plans because we are going to upgrade to another...

Aug 2021
||
(0)
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Analyst/Coordinator

There is vendor executive involvement. Throughout all of the changes in who owns the company, the...

Aug 2021
||
(0)
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Manager

Syntellis does a good job. They do workgroup calls on a number of topics that are really helpful,...

Aug 2021
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(0)
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Manager

Every time we reach out to Syntellis, they are very responsive and helpful. We have been doing a lot...

Aug 2021
||
(0)
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Manager

Once someone learns Performance Manager, the system is okay. But it is really hard to use because it...

Aug 2021
||
(0)
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Manager

With the change to Syntellis, the vendor has been much better with communication. They are up front...

Aug 2021
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(0)
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Manager

Performance Manager is on its way out. It has been a pretty siloed system in terms of who accesses...

Aug 2021
||
(0)
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Director

In recommending Syntellis to a friend, I would have reservations about the solution's price. There...

Aug 2021
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(0)
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Director

In the future, we will put less weight on the solution. We are looking to do more visualization....

Aug 2021
||
(0)
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Director

The vendor promised us a certain certification, but they kept pushing the date for that back. I...

Aug 2021
||
(0)
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Director

The vendor has some modeling components that we don't take advantage of because it isn't easy for us...

Aug 2021
||
(0)
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Director

I feel like we don't use the solution as much as the vendor advertised that we should be able to....

Aug 2021
||
(0)
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Director

We don't necessarily take advantage of everything that Syntellis has offered. I know that they have...

Aug 2021
||
(0)
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Director

Syntellis sends us regular emails with updates and patches that we need. We receive proactive...

Aug 2021
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(0)
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Director

Syntellis did a good job with the implementation, but there were some hiccups. There was a missed...

Aug 2021
||
(0)
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Director

The product is good. We use the heck out of it. Our recent upgrade helped a lot. Before, when we...

Aug 2021
||
(0)
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Director

Syntellis really doesn’t deliver new technology. There just aren't a lot of new things coming out....

Aug 2021
||
(0)
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Director

Syntellis has a very good support organization. The good news is that we don’t call the support...

Aug 2021
||
(0)
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Director

The product is being replaced. We won’t have it in 12 months. As part of our move to another EHR,...

Aug 2021
||
(0)
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Analyst/Coordinator

I like being able to run data without having to use our EMR’s data tool. All the different...

Aug 2021
||
(0)
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Analyst/Coordinator

Interoperability goes back to the data feed being able to feed the system more often and give us...

Aug 2021
||
(0)
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Analyst/Coordinator

Performance Manager has a huge learning curve. I have used data extraction tools in different...

Aug 2021
||
(0)
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Analyst/Coordinator

I would tell others using this system that if they are drowning, they should call support. There are...

Aug 2021
||
(0)
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Director

Syntellis can charge us for lots of different things.

Aug 2021
||
(0)
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Director

Once we get through the upgrade process and find all of the software bugs and Syntellis fixes them,...

Aug 2021
||
(0)
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Director

The executive involvement is pretty good. The vendor offers new technology. We haven’t taken them up...

Aug 2021
||
(0)
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Director

I like the patient or encounter data and some of the processing that we can do against the encounter...

Aug 2021
||
(0)
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Director

We use Performance Manager for our budgeting process, and the process is very clunky and not ideal.

Aug 2021
||
(0)
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Director

The only way to provide the information to end users is to dump it into Excel or push it to another...

Aug 2021
||
(0)
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CIO

When it comes to ease of use, the Syntellis product is average. I am not dissatisfied, but I am not...

Jul 2021
||
(0)
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CIO

People have to be able to spend some money and resources on the Syntellis system to get the payback...

Jul 2021
||
(0)
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CIO

We don’t have the number of resources necessary to run Performance Manager, and that has made it...

Jul 2021
||
(0)
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CIO

Syntellis isn’t a nickel-and-diming company. If we want the vendor to come in and take the system...

Jul 2021
||
(0)
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CIO

Open content was a separate engagement for Syntellis training, and it was relatively expensive.

Jul 2021
||
(0)
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CIO

I won’t renew with Syntellis because we don't use enough of the system to attain an ROI. My...

Jul 2021
||
(0)
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Analyst/Coordinator

We have been using Performance Manager for a while now, and it has been a great solution for us. I...

Jul 2021
||
(0)
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Analyst/Coordinator

We really like that Syntellis' system has the CMS readmission definitions built in because it allows...

Jul 2021
||
(0)
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Analyst/Coordinator

I can't speak highly enough about our relationship with Syntellis. They have an optimization email...

Jul 2021
||
(0)
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Analyst/Coordinator

The only drawback to Performance Manager is that the code was created in 1995 and is definitely a...

Jul 2021
||
(0)
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Director

Our experience has been positive. The tool continues to work and provide the functionality that we need....

Jul 2021
||
(0)
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Director

Since Kaufman Hall bought the Performance Manager tool set from Change Healthcare, there has been...

Jul 2021
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(0)
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Director

I would like improvement in the data integration process. The vendor needs to simplify it. It is a...

Jul 2021
||
(0)
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Director

The vendor does a very good job of making the application support proactively available by hosting...

Jul 2021
||
(0)
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Director

With the implementations of major upgrades, the training about the changes and enhancements is not...

Jul 2021
||
(0)
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Manager

Syntellis does have an optimization area. That is not so much training, but if we ever needed best...

Jul 2021
||
(0)
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Manager

We are using the product for pretty much all of our reporting. I always think there is room for...

Jul 2021
||
(0)
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Manager

In the past, Syntellis used to farm out their customer support. I feel like we have had some issues...

Jul 2021
||
(0)
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Manager

We have some really good relationships with Syntellis executives, and they are very approachable. We...

Jul 2021
||
(0)
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Manager

I would advise others to make sure that they have the right people in place. Getting the right team...

Jul 2021
||
(0)
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Director

I really don't see our satisfaction with Performance Manager changing. However, Syntellis is...

Jul 2021
||
(0)
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Director

Performance Manager is a very flexible product. It has different modules within its applications...

Jul 2021
||
(0)
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CMIO

Syntellis is the new company. We dealt with Change Healthcare for a long time, and I have only dealt...

Jul 2021
||
(0)
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Director

It is my belief that Performance Manager is not Syntellis’ go-forward product, but the vendor hasn’t...

Jun 2021
||
(0)
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Director

The data that Syntellis makes available for their applied analytics that we pull into Performance...

Jun 2021
||
(0)
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Manager

We are a lot more effective at measuring metrics and being able to really quantify financial results...

Jun 2021
||
(0)
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Manager

Once people get oriented to what they are looking at, they do very well. But it takes a bit to get...

Jun 2021
||
(0)
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Manager

The vendor is putting out updates once a quarter. They seem to concentrate on a module about once a...

Jun 2021
||
(0)
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Director

The Performance Manager interface is very difficult. People can't retain the training and...

May 2021
||
(0)
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Director

In terms of integration, Performance Manager is quite challenging. The way we integrate data from...

May 2021
||
(0)
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VP/Other Executive

Syntellis' folks are very responsive. We have had an issue with some of the systems, and we had a...

May 2021
||
(0)
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VP/Other Executive

We liked the ability to drill down into, sum up, and roll up the information. We liked the ability...

May 2021
||
(0)
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Manager

The vendor hires people that do our jobs, so they have a background and understanding; we aren't...

May 2021
||
(0)
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Manager

Syntellis is interested in including client feedback in their development, and that means that we...

May 2021
||
(0)
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Manager

The vendor developed more videos and created a portal so that we could get information on our own,...

May 2021
||
(0)
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Manager

The tool needs help in terms of the budgeting and financing piece. The vendor doesn't have their...

May 2021
||
(0)
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Manager

Syntellis has a lot of training videos we can go back to for a refresher for another one of their...

May 2021
||
(0)
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Manager

The end users are pretty much data people, so end users really have to know where they are going for...

May 2021
||
(0)
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Manager

Performance Analytics has a pretty good reporting tool. I am familiar with other products that have...

May 2021
||
(0)
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Manager

Performance Analytics' data model is fairly unique. It allows us to create extensions of various...

May 2021
||
(0)
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Manager

Performance Analytics has a piece for building models. I haven't seen that anywhere else. It is a...

May 2021
||
(0)
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Manager

We use Performance Analytics for a whole host of things. It helps us make our data more viable and...

May 2021
||
(0)
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Director

The end users of Performance Analytics are analysts or other people that can be thought of as...

Mar 2021
||
(0)
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Director

If Syntellis comes out with new technology, it is going to be a new offering, not an update to...

Mar 2021
||
(0)
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Director

We have multiple user calls that are regularly scheduled for Performance Analytics. Syntellis talks...

Mar 2021
||
(0)
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Director

We are using Performance Analytics for decision support. We use the system to track down the...

Mar 2021
||
(0)
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Director

Performance Analytics works as advertised, but it is definitely a dated system. The client/server,...

Mar 2021
||
(0)
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Manager

The costing piece wasn't working how we wanted it to, so we are going to use something else to bring...

Mar 2021
||
(0)
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Director

We use Syntellis' software every day. It has been a base system for our finance team for years. I...

Feb 2021
||
(0)
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Director

The biggest challenge that we face with Performance Analytics is getting timely data to our end...

Feb 2021
||
(0)
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Director

I would buy this system again, but I would want the current and best version of the software....

Feb 2021
||
(0)
 Thank you  Helpful

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Director

Syntellis is very responsive to our needs. We don't deal with their senior executives, but we have...

Feb 2021
||
(0)
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Director

We have a road map with Syntellis. The goal is to have a more integrated structure with their...

Jan 2021
||
(0)
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Director

We have pretty good executive involvement from Syntellis. We have talked to Syntellis about their...

Jan 2021
||
(0)
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Director

I am not sure whether I would buy Performance Analytics again today. There are newer, slicker,...

Jan 2021
||
(0)
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Director

What is most important is to have a system that is trustworthy, is functional, and can get data out...

Jan 2021
||
(0)
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Director

Things have been consistent with Performance Analytics. It is our workhorse. It is the center for...

Jan 2021
||
(0)
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Analyst/Coordinator

Performance Analytics is very flexible. I can integrate any data we need to use into the data...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Sometimes the speed of Performance Analytics is slow.

Jan 2021
||
(0)
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Analyst/Coordinator

My score would be slightly lowered for supporting our interoperability goals because I am not sure...

Jan 2021
||
(0)
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Analyst/Coordinator

In terms of executive involvement, I have a person who is just fantastic. I can email that person...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I am very satisfied with Change Healthcare. They have good people who follow up with us. I really...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I don't think that there is nickel-and-diming with Change Healthcare. We get a really fair shake...

Jan 2021
||
(0)
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Analyst/Coordinator

I don't want to give the vendor a perfect score on the implementation services because we have a...

Jan 2021
||
(0)
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Analyst/Coordinator

I personally get great support from Change Healthcare. They are responsive to us. They help us with...

Jan 2021
||
(0)
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Manager

I would say Change Healthcare avoids charging for every little thing. In the past when we have had...

Jan 2021
||
(0)
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Manager

Every time something new comes out, I am told to get things loaded, so I would have to say Change...

Jan 2021
||
(0)
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Manager

There is a lot of functionality in Performance Analytics. The vendor has been reinvesting dollars...

Jan 2021
||
(0)
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Manager

As far as I know, Change Healthcare has delivered what they have promised. They avoid charging for...

Jan 2021
||
(0)
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Manager

We haven’t done training in so long. I am trying to think of the last time we did it. We were happy...

Jan 2021
||
(0)
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Manager

There are a few quirks to the product, but it is still a very high-quality product. The product...

Jan 2021
||
(0)
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Manager

The product is a big, complicated system, so I would have to give it a low score for ease of use....

Jan 2021
||
(0)
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 or  to see details.

Manager

Change Healthcare has introduced new things, and they were introducing some beginnings of some...

Jan 2021
||
(0)
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Manager

Change Healthcare has been pretty proactive, and they have gotten much better in the last couple of...

Jan 2021
||
(0)
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 or  to see details.

Manager

We use Performance Analytics for so much and do so many analytics in so many different ways. I have...

Jan 2021
||
(0)
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Manager

Given the market, I would easily recommend Performance Analytics. We have seen everything that is...

Jan 2021
||
(0)
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Manager

Taking into account a couple of the things that are a little less than ideal, I would still say my...

Jan 2021
||
(0)
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Manager

Change Healthcare’s ongoing phone and web support people are pretty responsive. We have a standard...

Jan 2021
||
(0)
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Manager

Recently, the Change Healthcare Connected Analytics piece was spun off and acquired by Kaufman Hall...

Jan 2021
||
(0)
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Manager

We just did an upgrade, and it was painful, but we only upgrade every couple of years, so a certain...

Jan 2021
||
(0)
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Manager

For most things during the COVID-19 crisis, Change Healthcare has actually been fairly proactive and...

Jan 2021
||
(0)
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Manager

When it comes to the utilization of the system and trying to be responsive and aware of what...

Jan 2021
||
(0)
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Manager

When it comes to support issues, Change Healthcare is slower than we would like. That can be...

Jan 2021
||
(0)
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Analyst/Coordinator

The system works on a different platform than our other Change Healthcare system does, and it allows...

Dec 2020
||
(0)
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Analyst/Coordinator

Most of the users that use the product are director-level and executive-level users. We have our...

Dec 2020
||
(0)
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Manager

Performance Analytics is a good, solid product. We have very little downtime. The product is easy to...

Dec 2020
||
(0)
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Manager

I would love to see some visualization component enhancements in Performance Analytics. That would...

Dec 2020
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Manager

The system works fine. We have very few service interruptions. The system is pretty easy to use.

Dec 2020
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Manager

Sometimes, the upgrades for new things take a little bit longer than the upgrades for some other...

Dec 2020
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VP/Other Executive

The system isn’t really designed for end users. It is table driven, and we have to change drill...

Dec 2020
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VP/Other Executive

Our future satisfaction depends on what happens with the upgrades. The upgrades are going to be more...

Dec 2020
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Manager

The vendor doesn't nickel-and-dime. We basically have an annual maintenance contract, so our...

Dec 2020
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Manager

The vendor's support is fine. Sometimes the support people have to do a deep dive, and it can take a...

Dec 2020
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Manager

The tool is good. I would be likely to recommend it to others. The data from the system is clean,...

Dec 2020
||
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Manager

I would like to get more out of the system. I just haven't had the time to dive in. The system has a...

Dec 2020
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Analyst/Coordinator

As far as executive involvement goes, I was contacted by one of the vendor’s executives when the...

Nov 2020
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Analyst/Coordinator

The ongoing support is very good. One example of proactive service would be when Change Healthcare...

Nov 2020
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Analyst/Coordinator

I feel like Change Healthcare has kept their promises, other than the revolving door with their...

Nov 2020
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Analyst/Coordinator

For the end users, I wouldn’t say the data warehouse is intuitive, but once they learn it, it is not...

Nov 2020
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Manager

Change Healthcare didn't give us anything for free during the COVID-19 pandemic. The vendor will...

Oct 2020
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Manager

The vendor changed all of their project managers. I am a little uncertain about how things will go...

Oct 2020
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Manager

Change Healthcare has really nice calls that we can participate in where they go over new features....

Oct 2020
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Manager

Performance Analytics could be better about things like budgeting. When we were budgeting, we had to...

Oct 2020
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Manager

Change Healthcare definitely drives tangible outcomes. We rely heavily on the data that we get from...

Oct 2020
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