Performance Manager (formerly Change Healthcare)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

If it was my choice, we would have gone to the Axiom product. It has the right cost and is more...

Jun 2022
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Manager

Our plans are to retire the product over the next couple of years. We are building more of an...

Jun 2022
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Analyst/Coordinator

With some of the implementation, Syntellis could be a little better. It seems like some of the...

Jun 2022
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VP/Other Executive

Syntellis is making some changes, but if nothing were to change, then we would for sure keep their...

Jun 2022
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VP/Other Executive

On the HPM side, we really need a deep understanding of how our financial systems work together. The...

Jun 2022
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Director

The service and support we get for the system from Syntellis is excellent. The vendor goes out of...

Jun 2022
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Director

Syntellis' system is good. I can get the reports I need and have the analysis tools readily available....

Jun 2022
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Director

I would like better ease of integration from Syntellis. I would also like to have on-site servers. I...

Jun 2022
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Director

I wouldn't buy Performance Manager again. That is not a dig at the company or at the product. It is...

Jun 2022
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Director

In general, we are comfortable with Performance Manager. The enhancements that Syntellis makes over...

Jun 2022
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Director

Syntellis is very good at listening to their customers. The vendor continues to support Performance...

Jun 2022
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Director

Syntellis proactively sets up work groups to help us take data from our EMR to put into Performance...

Jun 2022
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Director

Syntellis has said that there is no sunset date for Performance Manager, but reality tells us that...

Jun 2022
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Analyst/Coordinator

The issue is simply the capacity. The system got really slow, and we just have so much data now...

May 2022
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Analyst/Coordinator

Syntellis runs some monthly meetings that can provide some insight into other clients. When...

May 2022
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Analyst/Coordinator

The functionality in terms of cost accounting and reporting is excellent. The product is really...

May 2022
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Analyst/Coordinator

Syntellis has things out there that are supposed to help us, but when we go and search, everything...

May 2022
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Analyst/Coordinator

Syntellis is not even the same company as they were when we first implemented their system. Our...

May 2022
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Analyst/Coordinator

The one gripe I have with the product is the constant change of the vendor's name before the change...

Apr 2022
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Analyst/Coordinator

Sometimes, we have to have the vendor help install things if they are complicated or if we have...

Apr 2022
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Analyst/Coordinator

We are optimizing Performance Manager because we consider the product to be a long-term solution. We...

Apr 2022
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Analyst/Coordinator

Performance Manager has several different modules, and Syntellis charges us by facility. That model...

Apr 2022
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Analyst/Coordinator

We get data into the product through a custom interface where we get files from our EMR and other...

Apr 2022
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Analyst/Coordinator

Performance Manager has a higher learning curve than another product. Once someone knows where to go...

Apr 2022
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Analyst/Coordinator

The product is moving toward more cloud-based things. Even the interfaces from some of the demos I...

Apr 2022
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Analyst/Coordinator

The vendor meets with us regularly and asks whether we need any help with the product. I know there...

Apr 2022
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Analyst/Coordinator

In terms of executive visibility, there are town halls and virtual conferences with discussions...

Apr 2022
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Analyst/Coordinator

We do a lot of reporting out of Performance Manager that helps our management make decisions. The...

Apr 2022
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Analyst/Coordinator

There are things that I still don't know about the product, so I have trouble giving Syntellis a...

Apr 2022
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Analyst/Coordinator

If there is something not working correctly in Performance Manager, that is because we aren't...

Apr 2022
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Analyst/Coordinator

The product has been very helpful for us. Most of our boarding comes from the system, and it is easy...

Mar 2022
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Analyst/Coordinator

Syntellis has made some much-needed changes, especially on the cost side. Syntellis has made it...

Mar 2022
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Manager

The product hasn't had any issues. We have worked with the vendor for a lot of years, and they are...

Mar 2022
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Manager

The system is a very robust visualization tool. It is easy to learn and use. Some of the more...

Mar 2022
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Manager

The vendor has a great support system. They get on board and try to work with us to build the system...

Mar 2022
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Director

I am still learning about Performance Manager. We are expanding our use of the product and using new...

Feb 2022
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Director

New technology isn’t being developed in Performance Manager itself, but Syntellis is developing new...

Feb 2022
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Director

I couldn’t tell anyone who the executives are. Performance Manager was originally provided to us by...

Feb 2022
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Director

Whenever we have any mass communication, Syntellis is constantly talking about the new version of...

Feb 2022
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Manager

The product is a data extraction platform. For a developer, there are some complexities that could...

Feb 2022
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Manager

Performance Manager is an older product; it has been around for a while. It has been acquired...

Feb 2022
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Manager

Syntellis has been pretty good at communicating things. They have quite a few different user groups...

Feb 2022
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Manager

Syntellis has packages where we have to pay to upgrade, but the base package is a fair price. They...

Feb 2022
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Manager

We like the classroom-type training that Syntellis offers because it is more interactive. It is a...

Feb 2022
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Director

The vendor's name keeps changing. It was Mckesson, and then it was Kaufman Hall, and now it is...

Nov 2021
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Director

The product has mostly financial data in it. The system has our hospital billing data but doesn't...

Nov 2021
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Director

The costing will be improved in Syntellis’ new product.

Nov 2021
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Director

We have had Performance Manager for a very long time. Once people have a system like that, they...

Nov 2021
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Director

Performance Manager is easy to use. Technically, there are two levels. To set up the system and get...

Nov 2021
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Director

Improvements in Performance Manager are really coming in with our upgrade to Syntellis' new product....

Nov 2021
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Director

We have certainly gotten our money's worth from the system over the years, but we don't really need...

Nov 2021
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Director

The vendor has ongoing conference calls with us, and they provide quite a bit of education. They do...

Nov 2021
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Director

The system has been very good. We are very dependent on Performance Manager for our financial and...

Sep 2021
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Director

Performance Manager is definitely meeting our needs, and it is a good product. The application...

Sep 2021
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Director

On the quality side, Performance Manager is just a little hard to manage. If there are errors, it is...

Sep 2021
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Director

We are very satisfied. I would guess that my future score would be very similar to my scores today....

Sep 2021
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Manager

Performance Manager has continued to do exactly what I need it to do. The vendor is continually...

Sep 2021
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Manager

When we have a worksheet in Performance Manager that has hundreds of columns in it and we are...

Sep 2021
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Manager

There are things that are included in our maintenance cost from Syntellis, and then there are things...

Sep 2021
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Analyst/Coordinator

Performance Manager is not an easy product for a casual user. It is a complex tool to learn and use....

Sep 2021
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Analyst/Coordinator

Overall, Performance Manager does what it is supposed to do. I really truly can’t complain about the...

Sep 2021
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Manager

Overall, the transition from Change Healthcare to Syntellis is going well. It really has been...

Sep 2021
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Manager

There has been a bit of a disconnect with the people on the vendor’s project management side. There...

Sep 2021
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Analyst/Coordinator

Syntellis has been having town halls and user forums, and their leadership team is incredibly...

Sep 2021
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Analyst/Coordinator

Syntellis has been outstanding. They have developed and matured in the time that we have been with...

Sep 2021
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Analyst/Coordinator

We haven’t paid for anything out of the ordinary in a long time that I can remember. Support is...

Sep 2021
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Analyst/Coordinator

Syntellis helps with upgrades. They provide the documentation and some support, but our internal...

Sep 2021
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Director

Syntellis offers many different ways to integrate data ourselves or modify the way data is...

Aug 2021
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Director

I think my satisfaction with Performance Manager will go down in a year from now. I really do...

Aug 2021
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Director

Syntellis supports batches and overnight processes. Things can take a really long time to run. If...

Aug 2021
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Director

Performance Manager has changed hands at least four times in the last few years. The staff members...

Aug 2021
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Director

The product is okay. I don’t think anybody loves it, but it does what it is supposed to. It has a...

Aug 2021
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Director

Syntellis holds almost weekly webinars to keep us updated on the products and to give us tips and...

Aug 2021
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Analyst/Coordinator

The product is really stable. I don't put a lot of calls into the service center. On the rare...

Aug 2021
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Analyst/Coordinator

The product works as promoted. Performance Manager is an excellent, solid product. The report writer...

Aug 2021
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Analyst/Coordinator

Performance Manager runs fairly slowly with the loading of files. I don't know whether the issue is...

Aug 2021
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Analyst/Coordinator

Performance Manager is not part of our long-term plans because we are going to upgrade to another...

Aug 2021
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Analyst/Coordinator

There is vendor executive involvement. Throughout all of the changes in who owns the company, the...

Aug 2021
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Manager

Syntellis does a good job. They do workgroup calls on a number of topics that are really helpful,...

Aug 2021
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Manager

Every time we reach out to Syntellis, they are very responsive and helpful. We have been doing a lot...

Aug 2021
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Manager

Once someone learns Performance Manager, the system is okay. But it is really hard to use because it...

Aug 2021
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Manager

With the change to Syntellis, the vendor has been much better with communication. They are up front...

Aug 2021
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Manager

Performance Manager is on its way out. It has been a pretty siloed system in terms of who accesses...

Aug 2021
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Director

In recommending Syntellis to a friend, I would have reservations about the solution's price. There...

Aug 2021
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Director

In the future, we will put less weight on the solution. We are looking to do more visualization....

Aug 2021
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Director

The vendor promised us a certain certification, but they kept pushing the date for that back. I...

Aug 2021
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Director

The vendor has some modeling components that we don't take advantage of because it isn't easy for us...

Aug 2021
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Director

I feel like we don't use the solution as much as the vendor advertised that we should be able to....

Aug 2021
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Director

We don't necessarily take advantage of everything that Syntellis has offered. I know that they have...

Aug 2021
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Director

Syntellis sends us regular emails with updates and patches that we need. We receive proactive...

Aug 2021
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Director

Syntellis did a good job with the implementation, but there were some hiccups. There was a missed...

Aug 2021
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Director

The product is good. We use the heck out of it. Our recent upgrade helped a lot. Before, when we...

Aug 2021
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Director

Syntellis really doesn’t deliver new technology. There just aren't a lot of new things coming out....

Aug 2021
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Director

Syntellis has a very good support organization. The good news is that we don’t call the support...

Aug 2021
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Director

The product is being replaced. We won’t have it in 12 months. As part of our move to another EHR,...

Aug 2021
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Analyst/Coordinator

I like being able to run data without having to use our EMR’s data tool. All the different...

Aug 2021
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Analyst/Coordinator

Interoperability goes back to the data feed being able to feed the system more often and give us...

Aug 2021
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Analyst/Coordinator

Performance Manager has a huge learning curve. I have used data extraction tools in different...

Aug 2021
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Analyst/Coordinator

I would tell others using this system that if they are drowning, they should call support. There are...

Aug 2021
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Director

Syntellis can charge us for lots of different things.

Aug 2021
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Director

Once we get through the upgrade process and find all of the software bugs and Syntellis fixes them,...

Aug 2021
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Director

The executive involvement is pretty good. The vendor offers new technology. We haven’t taken them up...

Aug 2021
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Director

I like the patient or encounter data and some of the processing that we can do against the encounter...

Aug 2021
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Director

We use Performance Manager for our budgeting process, and the process is very clunky and not ideal.

Aug 2021
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Director

The only way to provide the information to end users is to dump it into Excel or push it to another...

Aug 2021
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CIO

When it comes to ease of use, the Syntellis product is average. I am not dissatisfied, but I am not...

Jul 2021
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CIO

People have to be able to spend some money and resources on the Syntellis system to get the payback...

Jul 2021
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CIO

We don’t have the number of resources necessary to run Performance Manager, and that has made it...

Jul 2021
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CIO

Syntellis isn’t a nickel-and-diming company. If we want the vendor to come in and take the system...

Jul 2021
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CIO

Open content was a separate engagement for Syntellis training, and it was relatively expensive.

Jul 2021
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CIO

I won’t renew with Syntellis because we don't use enough of the system to attain an ROI. My...

Jul 2021
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Analyst/Coordinator

We have been using Performance Manager for a while now, and it has been a great solution for us. I...

Jul 2021
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Analyst/Coordinator

We really like that Syntellis' system has the CMS readmission definitions built in because it allows...

Jul 2021
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Analyst/Coordinator

I can't speak highly enough about our relationship with Syntellis. They have an optimization email...

Jul 2021
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Analyst/Coordinator

The only drawback to Performance Manager is that the code was created in 1995 and is definitely a...

Jul 2021
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Director

Our experience has been positive. The tool continues to work and provide the functionality that we need....

Jul 2021
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Director

Since Kaufman Hall bought the Performance Manager tool set from Change Healthcare, there has been...

Jul 2021
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Director

I would like improvement in the data integration process. The vendor needs to simplify it. It is a...

Jul 2021
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Director

The vendor does a very good job of making the application support proactively available by hosting...

Jul 2021
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Director

With the implementations of major upgrades, the training about the changes and enhancements is not...

Jul 2021
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Manager

Syntellis does have an optimization area. That is not so much training, but if we ever needed best...

Jul 2021
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Manager

We are using the product for pretty much all of our reporting. I always think there is room for...

Jul 2021
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Manager

In the past, Syntellis used to farm out their customer support. I feel like we have had some issues...

Jul 2021
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Manager

We have some really good relationships with Syntellis executives, and they are very approachable. We...

Jul 2021
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Manager

I would advise others to make sure that they have the right people in place. Getting the right team...

Jul 2021
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Director

I really don't see our satisfaction with Performance Manager changing. However, Syntellis is...

Jul 2021
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Director

Performance Manager is a very flexible product. It has different modules within its applications...

Jul 2021
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CMIO

Syntellis is the new company. We dealt with Change Healthcare for a long time, and I have only dealt...

Jul 2021
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