Performance Manager (formerly Change Healthcare)
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
If it was my choice, we would have gone to the Axiom product. It has the right cost and is more...
Login or Create an Account to see details.
Our plans are to retire the product over the next couple of years. We are building more of an...
Login or Create an Account to see details.
With some of the implementation, Syntellis could be a little better. It seems like some of the...
Login or Create an Account to see details.
Syntellis is making some changes, but if nothing were to change, then we would for sure keep their...
Login or Create an Account to see details.
On the HPM side, we really need a deep understanding of how our financial systems work together. The...
Login or Create an Account to see details.
The service and support we get for the system from Syntellis is excellent. The vendor goes out of...
Login or Create an Account to see details.
Syntellis' system is good. I can get the reports I need and have the analysis tools readily available....
Login or Create an Account to see details.
I would like better ease of integration from Syntellis. I would also like to have on-site servers. I...
Login or Create an Account to see details.
I wouldn't buy Performance Manager again. That is not a dig at the company or at the product. It is...
Login or Create an Account to see details.
In general, we are comfortable with Performance Manager. The enhancements that Syntellis makes over...
Login or Create an Account to see details.
Syntellis is very good at listening to their customers. The vendor continues to support Performance...
Login or Create an Account to see details.
Syntellis proactively sets up work groups to help us take data from our EMR to put into Performance...
Login or Create an Account to see details.
Syntellis has said that there is no sunset date for Performance Manager, but reality tells us that...
Login or Create an Account to see details.
The issue is simply the capacity. The system got really slow, and we just have so much data now...
Login or Create an Account to see details.
Syntellis runs some monthly meetings that can provide some insight into other clients. When...
Login or Create an Account to see details.
The functionality in terms of cost accounting and reporting is excellent. The product is really...
Login or Create an Account to see details.
Syntellis has things out there that are supposed to help us, but when we go and search, everything...
Login or Create an Account to see details.
Syntellis is not even the same company as they were when we first implemented their system. Our...
Login or Create an Account to see details.
The one gripe I have with the product is the constant change of the vendor's name before the change...
Login or Create an Account to see details.
Sometimes, we have to have the vendor help install things if they are complicated or if we have...
Login or Create an Account to see details.
We are optimizing Performance Manager because we consider the product to be a long-term solution. We...
Login or Create an Account to see details.
Performance Manager has several different modules, and Syntellis charges us by facility. That model...
Login or Create an Account to see details.
We get data into the product through a custom interface where we get files from our EMR and other...
Login or Create an Account to see details.
Performance Manager has a higher learning curve than another product. Once someone knows where to go...
Login or Create an Account to see details.
The product is moving toward more cloud-based things. Even the interfaces from some of the demos I...
Login or Create an Account to see details.
The vendor meets with us regularly and asks whether we need any help with the product. I know there...
Login or Create an Account to see details.
In terms of executive visibility, there are town halls and virtual conferences with discussions...
Login or Create an Account to see details.
We do a lot of reporting out of Performance Manager that helps our management make decisions. The...
Login or Create an Account to see details.
There are things that I still don't know about the product, so I have trouble giving Syntellis a...
Login or Create an Account to see details.
If there is something not working correctly in Performance Manager, that is because we aren't...
Login or Create an Account to see details.
The product has been very helpful for us. Most of our boarding comes from the system, and it is easy...
Login or Create an Account to see details.
Syntellis has made some much-needed changes, especially on the cost side. Syntellis has made it...
Login or Create an Account to see details.
The product hasn't had any issues. We have worked with the vendor for a lot of years, and they are...
Login or Create an Account to see details.
The system is a very robust visualization tool. It is easy to learn and use. Some of the more...
Login or Create an Account to see details.
The vendor has a great support system. They get on board and try to work with us to build the system...
Login or Create an Account to see details.
I am still learning about Performance Manager. We are expanding our use of the product and using new...
Login or Create an Account to see details.
New technology isn’t being developed in Performance Manager itself, but Syntellis is developing new...
Login or Create an Account to see details.
I couldn’t tell anyone who the executives are. Performance Manager was originally provided to us by...
Login or Create an Account to see details.
Whenever we have any mass communication, Syntellis is constantly talking about the new version of...
Login or Create an Account to see details.
The product is a data extraction platform. For a developer, there are some complexities that could...
Login or Create an Account to see details.
Performance Manager is an older product; it has been around for a while. It has been acquired...
Login or Create an Account to see details.
Syntellis has been pretty good at communicating things. They have quite a few different user groups...
Login or Create an Account to see details.
Syntellis has packages where we have to pay to upgrade, but the base package is a fair price. They...
Login or Create an Account to see details.
We like the classroom-type training that Syntellis offers because it is more interactive. It is a...
Login or Create an Account to see details.
The vendor's name keeps changing. It was Mckesson, and then it was Kaufman Hall, and now it is...
Login or Create an Account to see details.
The product has mostly financial data in it. The system has our hospital billing data but doesn't...
Login or Create an Account to see details.
The costing will be improved in Syntellis’ new product.
Login or Create an Account to see details.
We have had Performance Manager for a very long time. Once people have a system like that, they...
Login or Create an Account to see details.
Performance Manager is easy to use. Technically, there are two levels. To set up the system and get...
Login or Create an Account to see details.
Improvements in Performance Manager are really coming in with our upgrade to Syntellis' new product....
Login or Create an Account to see details.
We have certainly gotten our money's worth from the system over the years, but we don't really need...
Login or Create an Account to see details.
The vendor has ongoing conference calls with us, and they provide quite a bit of education. They do...
Login or Create an Account to see details.
The system has been very good. We are very dependent on Performance Manager for our financial and...
Login or Create an Account to see details.
Performance Manager is definitely meeting our needs, and it is a good product. The application...
Login or Create an Account to see details.
On the quality side, Performance Manager is just a little hard to manage. If there are errors, it is...
Login or Create an Account to see details.
We are very satisfied. I would guess that my future score would be very similar to my scores today....
Login or Create an Account to see details.
Performance Manager has continued to do exactly what I need it to do. The vendor is continually...
Login or Create an Account to see details.
When we have a worksheet in Performance Manager that has hundreds of columns in it and we are...
Login or Create an Account to see details.
There are things that are included in our maintenance cost from Syntellis, and then there are things...
Login or Create an Account to see details.
Performance Manager is not an easy product for a casual user. It is a complex tool to learn and use....
Login or Create an Account to see details.
Overall, Performance Manager does what it is supposed to do. I really truly can’t complain about the...
Login or Create an Account to see details.
Overall, the transition from Change Healthcare to Syntellis is going well. It really has been...
Login or Create an Account to see details.
There has been a bit of a disconnect with the people on the vendor’s project management side. There...
Login or Create an Account to see details.
Syntellis has been having town halls and user forums, and their leadership team is incredibly...
Login or Create an Account to see details.
Syntellis has been outstanding. They have developed and matured in the time that we have been with...
Login or Create an Account to see details.
We haven’t paid for anything out of the ordinary in a long time that I can remember. Support is...
Login or Create an Account to see details.
Syntellis helps with upgrades. They provide the documentation and some support, but our internal...
Login or Create an Account to see details.
Syntellis offers many different ways to integrate data ourselves or modify the way data is...
Login or Create an Account to see details.
I think my satisfaction with Performance Manager will go down in a year from now. I really do...
Login or Create an Account to see details.
Syntellis supports batches and overnight processes. Things can take a really long time to run. If...
Login or Create an Account to see details.
Performance Manager has changed hands at least four times in the last few years. The staff members...
Login or Create an Account to see details.
The product is okay. I don’t think anybody loves it, but it does what it is supposed to. It has a...
Login or Create an Account to see details.
Syntellis holds almost weekly webinars to keep us updated on the products and to give us tips and...
Login or Create an Account to see details.
The product is really stable. I don't put a lot of calls into the service center. On the rare...
Login or Create an Account to see details.
The product works as promoted. Performance Manager is an excellent, solid product. The report writer...
Login or Create an Account to see details.
Performance Manager runs fairly slowly with the loading of files. I don't know whether the issue is...
Login or Create an Account to see details.
Performance Manager is not part of our long-term plans because we are going to upgrade to another...
Login or Create an Account to see details.
There is vendor executive involvement. Throughout all of the changes in who owns the company, the...
Login or Create an Account to see details.
Syntellis does a good job. They do workgroup calls on a number of topics that are really helpful,...
Login or Create an Account to see details.
Every time we reach out to Syntellis, they are very responsive and helpful. We have been doing a lot...
Login or Create an Account to see details.
Once someone learns Performance Manager, the system is okay. But it is really hard to use because it...
Login or Create an Account to see details.
With the change to Syntellis, the vendor has been much better with communication. They are up front...
Login or Create an Account to see details.
Performance Manager is on its way out. It has been a pretty siloed system in terms of who accesses...
Login or Create an Account to see details.
In recommending Syntellis to a friend, I would have reservations about the solution's price. There...
Login or Create an Account to see details.
In the future, we will put less weight on the solution. We are looking to do more visualization....
Login or Create an Account to see details.
The vendor promised us a certain certification, but they kept pushing the date for that back. I...
Login or Create an Account to see details.
The vendor has some modeling components that we don't take advantage of because it isn't easy for us...
Login or Create an Account to see details.
I feel like we don't use the solution as much as the vendor advertised that we should be able to....
Login or Create an Account to see details.
We don't necessarily take advantage of everything that Syntellis has offered. I know that they have...
Login or Create an Account to see details.
Syntellis sends us regular emails with updates and patches that we need. We receive proactive...
Login or Create an Account to see details.
Syntellis did a good job with the implementation, but there were some hiccups. There was a missed...
Login or Create an Account to see details.
The product is good. We use the heck out of it. Our recent upgrade helped a lot. Before, when we...
Login or Create an Account to see details.
Syntellis really doesn’t deliver new technology. There just aren't a lot of new things coming out....
Login or Create an Account to see details.
Syntellis has a very good support organization. The good news is that we don’t call the support...
Login or Create an Account to see details.
The product is being replaced. We won’t have it in 12 months. As part of our move to another EHR,...
Login or Create an Account to see details.
I like being able to run data without having to use our EMR’s data tool. All the different...
Login or Create an Account to see details.
Interoperability goes back to the data feed being able to feed the system more often and give us...
Login or Create an Account to see details.
Performance Manager has a huge learning curve. I have used data extraction tools in different...
Login or Create an Account to see details.
I would tell others using this system that if they are drowning, they should call support. There are...
Login or Create an Account to see details.
Syntellis can charge us for lots of different things.
Login or Create an Account to see details.
Once we get through the upgrade process and find all of the software bugs and Syntellis fixes them,...
Login or Create an Account to see details.
The executive involvement is pretty good. The vendor offers new technology. We haven’t taken them up...
Login or Create an Account to see details.
I like the patient or encounter data and some of the processing that we can do against the encounter...
Login or Create an Account to see details.
We use Performance Manager for our budgeting process, and the process is very clunky and not ideal.
Login or Create an Account to see details.
The only way to provide the information to end users is to dump it into Excel or push it to another...
Login or Create an Account to see details.
When it comes to ease of use, the Syntellis product is average. I am not dissatisfied, but I am not...
Login or Create an Account to see details.
People have to be able to spend some money and resources on the Syntellis system to get the payback...
Login or Create an Account to see details.
We don’t have the number of resources necessary to run Performance Manager, and that has made it...
Login or Create an Account to see details.
Syntellis isn’t a nickel-and-diming company. If we want the vendor to come in and take the system...
Login or Create an Account to see details.
Open content was a separate engagement for Syntellis training, and it was relatively expensive.
Login or Create an Account to see details.
I won’t renew with Syntellis because we don't use enough of the system to attain an ROI. My...
Login or Create an Account to see details.
We have been using Performance Manager for a while now, and it has been a great solution for us. I...
Login or Create an Account to see details.
We really like that Syntellis' system has the CMS readmission definitions built in because it allows...
Login or Create an Account to see details.
I can't speak highly enough about our relationship with Syntellis. They have an optimization email...
Login or Create an Account to see details.
The only drawback to Performance Manager is that the code was created in 1995 and is definitely a...
Login or Create an Account to see details.
Our experience has been positive. The tool continues to work and provide the functionality that we need....
Login or Create an Account to see details.
Since Kaufman Hall bought the Performance Manager tool set from Change Healthcare, there has been...
Login or Create an Account to see details.
I would like improvement in the data integration process. The vendor needs to simplify it. It is a...
Login or Create an Account to see details.
The vendor does a very good job of making the application support proactively available by hosting...
Login or Create an Account to see details.
With the implementations of major upgrades, the training about the changes and enhancements is not...
Login or Create an Account to see details.
Syntellis does have an optimization area. That is not so much training, but if we ever needed best...
Login or Create an Account to see details.
We are using the product for pretty much all of our reporting. I always think there is room for...
Login or Create an Account to see details.
In the past, Syntellis used to farm out their customer support. I feel like we have had some issues...
Login or Create an Account to see details.
We have some really good relationships with Syntellis executives, and they are very approachable. We...
Login or Create an Account to see details.
I would advise others to make sure that they have the right people in place. Getting the right team...
Login or Create an Account to see details.
I really don't see our satisfaction with Performance Manager changing. However, Syntellis is...
Login or Create an Account to see details.
Performance Manager is a very flexible product. It has different modules within its applications...
Login or Create an Account to see details.
Syntellis is the new company. We dealt with Change Healthcare for a long time, and I have only dealt...
Login or Create an Account to see details.
Preferences