tebra EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Value
tebra is good for small to midsize practices. Some of the vendors I looked into seemed to be better...
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Relationship
tebra’s help desk is very helpful. We get the phone number and call them, and somebody answers and...
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Product
tebra gets software glitches. That can be pretty frustrating. The interface is very particular. The...
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Loyalty, Product
On the PM side, tebra's system will be calculating our revenue, and it will be accurate. But when we...
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Value
tebra charges for their telehealth and their AI. There are plenty of free AI scribes on the...
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Relationship
The quality of tebra's support depends on who we get. Lately, I’ve had some really good support....
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Relationship
Our partnership with tebra could be more personalized. We’d like a better connection with an account...
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Operations
tebra's training was pretty good. If I wanted to access the training right now, I could.
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Relationship
We need more transparency and outreach from tebra's customer service department. It can be hard to...
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Value
For the price we pay for the tebra EHR/PM, our money's worth has been really good. tebra's EHR...
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Product
tebra's system has been serviceable, and we've had no real complaints. The user interface is really...
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Relationship, Product
tebra’s partnership has been nothing remarkable, but it hasn't been bad. It has been average. tebra...
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Product
Not much has changed with tebra EHR/PM. I think it's stayed fairly flat. It's very basic, and that's...
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Product
tebra EHR/PM could have a fancier interface, but I don't think I would change a lot about the...
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Loyalty
We moved to a different EHR to focus on legacy accounts and accounts receivable. Going forward, it...
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Product
tebra EHR/PM is very intuitive and easy to use. Some products out there try to do too much and end...
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Relationship
tebra has been easy to work with. Whenever I've had issues, it's been easy to open support tickets...
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Culture
To accommodate my needs, tebra allowed me to negotiate the contract basis.
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Relationship
tebra’s support desk is closed on the weekend. My practice used to be open on Saturday, but we...
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Loyalty
The clinical recommendations in other systems can be modified based on the patient's needs. But...
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Culture, Loyalty
I decided to stay with tebra because I'm not paying a lot, and I didn’t have the patience to sign a...
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Product
One challenge we have had with tebra's system is automated messages not being sent. I would set up a...
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Product
Right now, with tebra's EHR, if I want to refer a patient to a specialty organization, the path for...
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Operations, Product
One of my biggest tebra complaints was that I couldn't modify the educational material. tebra had...
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Value
tebra has a good product for small businesses that want to do everything together. I'm still in the...
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Product
tebra has come up with AI to incorporate into the notes, but we can't change the setting. tebra has...
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Product
I have a kFax number, but there are no alerts, so there is no way to know that I’m getting a fax....
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Operations, Product
I have found my own way to do certain things in the system, like exporting data to Excel. When we...
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Operations
When I started using the system. I had to learn how billing worked and how to use the system at the...
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Value
I am pretty pleased with tebra's system. I think it is good for a small practice, especially for the...
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Value
We had one little hiccup with tebra where we thought we had closed something out, but we hadn't. We...
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Value
tebra's system has different add-ons, but most of them are pretty minimal. They are basic things,...
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Operations, Value
tebra's system is a low-price product, and most of the trainings for it are self-directed. Users go...
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Relationship
tebra has day-to-day people who we can call for support, and we get a different person every time....
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Relationship
tebra's support people don't have long hours where we are able to talk to them. My administrator is...
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Product
A strength of the solution is the ease of making notes. The new technology that tebra has delivered...
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Product
In the solution, we had difficulty fishing out information regarding the percentage of patients with...
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Product
Ordering medications in the solution is a little bit complicated. There are too many clicks.
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Value
My recommendation for the solution depends on the friend. If the friend wants something that is...
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Loyalty
We are moving to another vendor because we are in a shared savings program with another medical...
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Relationship, Product
tebra EHR/PM is a good product, but when the vendor formed from a merger, they had a lot of problems...
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Product
When I have tried to send email blasts to all patients out of tebra EHR/PM, I have had a few...
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Product
tebra EHR/PM has an efax tool, which I was counting on having, so that is great. However, when the...
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Operations, Product
There is educational material in tebra EHR/PM, and that is important to me. The problem is that I...
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Product
When a patient comes in for a physical, I want to get a reminder for the next physical, but that is...
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Product
Overall, tebra EHR/PM is a good product. The solution is comprehensive and pretty easy to use.
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Operations
Tebra has good training. I was actually very surprised by that. I have access to their university,...
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Product
I tried to use the new AI feature in tebra EHR/PM, but once I pressed finished encounter I could not...
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Relationship
tebra’s customer service team is very responsive. We go back and forth with emails, and they are...
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Product
I like the fact that tebra EHR/PM sends very nice short review requests after every visit. The...
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Value
tebra's EHR price is reasonable for small practices. Having low overhead costs was a big factor for...
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Relationship, Value
I feel like I am stuck with tebra because I haven't found something that has the capabilities that...
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Loyalty, Product
People struggle with the portal system in tebra EHR/PM. Users often have to call to find out how to...
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Product
Right now, I have to use a completely different fax system and then upload information into another...
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Operations
With the product we tried right before tebra's system, we paid thousands of dollars for training,...
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Operations, Product
I have recommended the solution just for its functionality and ease of use. I have not had any...
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Product
The only thing I would like to see be different is not really a complaint, but if somebody tries to...
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Loyalty, Operations, Value
We have tried a few programs that were so complicated and hard to use. Collecting money was hard....
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Product
There was a recent thing about using AI in the system, and I had to sign up for something, and I...
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Value
I have noticed tebra is starting to charge more for every little thing, and I'm not happy about...
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Product
I love the fact that everything is in one spot with tebra's system. The automated billing is...
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Product
The templates in tebra's system are really hard to make our own. I use a lot of the ones that are...
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Relationship
I haven't utilized tebra’s support for a while, but it has always been good. There is always room...
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Loyalty, Value
I have been with tebra for a few years now, and after the first year, I spent some time looking for...
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Relationship, Product
tebra keeps making changes that I wish they wouldn't make. I feel like they are changing stuff that...
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Relationship
tebra does okay with keeping their promises. They are a little hard to get ahold of sometimes. In...
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Value
tebra recently added a new feature for AI transcription, and they charge people for each time they...
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Operations
tebra’s implementation services would rate low because they don't tell us that they are changing...
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Product
tebra EHR/PM does what it is supposed to do. It is simple, but it lacks some things. We must create...
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Relationship, Product
I wanted to add a couple of different things to tebra EHR/PM. There were a couple of different...
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Loyalty, Product
tebra EHR/PM is average. It is probably not the best, but it is not terrible either. It seems like...
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Product
The biggest thing I want tebra to work on is a better way for interoffice communication. I want a...
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Relationship
Sometimes tebra’s support people are helpful, and sometimes they are not. If we ever have a problem,...
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Value
I would pick tebra EHR/PM again, and I have actually told people online who are looking at the...
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Relationship
tebra puts a little banner up on tebra EHR/PM when something goes wrong. They try to be proactive;...
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Commentary Summary
Comment Type Breakout