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tebra EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CEO/President

The system does fine for what I use it for, but if the vendor made the other capabilities easier to...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

I don’t have any problems with our partnership with tebra. I’ve recommended tebra to other people...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Physician

I don’t see myself changing from tebra's solution right now. We get a great deal for our money. It...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

When we need support from tebra, we have to call and leave a message. I can’t be on hold. It’s just...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

tebra could improve the self-help aspect of the solution. There is documentation that is based on...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

There are three different types of systems in place for tebra, including an iOS app, a desktop app...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Things aren’t very good in the solution right now. There’s no way to upload pictures, and we do a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

It seems like tebra’s focus is now more on AI and marketing, and they are moving away from what is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Most of us are using tablets and phones to access our calendars and everything. So we would like the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I didn’t get any training for the solution. It was not very good. It's quick, it's fast, and there...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

tebra is good for small to midsize practices. Some of the vendors I looked into seemed to be better...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CEO/President

tebra’s help desk is very helpful. We get the phone number and call them, and somebody answers and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

tebra gets software glitches. That can be pretty frustrating. The interface is very particular. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

On the PM side, tebra's system will be calculating our revenue, and it will be accurate. But when we...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

tebra charges for their telehealth and their AI. There are plenty of free AI scribes on the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

The quality of tebra's support depends on who we get. Lately, I’ve had some really good support....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Our partnership with tebra could be more personalized. We’d like a better connection with an account...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

tebra's training was pretty good. If I wanted to access the training right now, I could.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We need more transparency and outreach from tebra's customer service department. It can be hard to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

For the price we pay for the tebra EHR/PM, our money's worth has been really good. tebra's EHR...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

tebra's system has been serviceable, and we've had no real complaints. The user interface is really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

tebra’s partnership has been nothing remarkable, but it hasn't been bad. It has been average. tebra...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

Not much has changed with tebra EHR/PM. I think it's stayed fairly flat. It's very basic, and that's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

tebra EHR/PM could have a fancier interface, but I don't think I would change a lot about the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

We moved to a different EHR to focus on legacy accounts and accounts receivable. Going forward, it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CEO/President

tebra EHR/PM is very intuitive and easy to use. Some products out there try to do too much and end...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

tebra has been easy to work with. Whenever I've had issues, it's been easy to open support tickets...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

To accommodate my needs, tebra allowed me to negotiate the contract basis.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Physician

tebra’s support desk is closed on the weekend. My practice used to be open on Saturday, but we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The clinical recommendations in other systems can be modified based on the patient's needs. But...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

I decided to stay with tebra because I'm not paying a lot, and I didn’t have the patience to sign a...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Physician

One challenge we have had with tebra's system is automated messages not being sent. I would set up a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Right now, with tebra's EHR, if I want to refer a patient to a specialty organization, the path for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

One of my biggest tebra complaints was that I couldn't modify the educational material. tebra had...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

tebra has a good product for small businesses that want to do everything together. I'm still in the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

tebra has come up with AI to incorporate into the notes, but we can't change the setting. tebra has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I have a kFax number, but there are no alerts, so there is no way to know that I’m getting a fax....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have found my own way to do certain things in the system, like exporting data to Excel. When we...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

When I started using the system. I had to learn how billing worked and how to use the system at the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

I am pretty pleased with tebra's system. I think it is good for a small practice, especially for the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We had one little hiccup with tebra where we thought we had closed something out, but we hadn't. We...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

tebra's system has different add-ons, but most of them are pretty minimal. They are basic things,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

tebra's system is a low-price product, and most of the trainings for it are self-directed. Users go...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Physician

tebra has day-to-day people who we can call for support, and we get a different person every time....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

tebra's support people don't have long hours where we are able to talk to them. My administrator is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

A strength of the solution is the ease of making notes. The new technology that tebra has delivered...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

In the solution, we had difficulty fishing out information regarding the percentage of patients with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Ordering medications in the solution is a little bit complicated. There are too many clicks.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

My recommendation for the solution depends on the friend. If the friend wants something that is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We are moving to another vendor because we are in a shared savings program with another medical...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

tebra EHR/PM is a good product, but when the vendor formed from a merger, they had a lot of problems...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

When I have tried to send email blasts to all patients out of tebra EHR/PM, I have had a few...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

tebra EHR/PM has an efax tool, which I was counting on having, so that is great. However, when the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

There is educational material in tebra EHR/PM, and that is important to me. The problem is that I...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

When a patient comes in for a physical, I want to get a reminder for the next physical, but that is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Overall, tebra EHR/PM is a good product. The solution is comprehensive and pretty easy to use.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Tebra has good training. I was actually very surprised by that. I have access to their university,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

I tried to use the new AI feature in tebra EHR/PM, but once I pressed finished encounter I could not...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

tebra’s customer service team is very responsive. We go back and forth with emails, and they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I like the fact that tebra EHR/PM sends very nice short review requests after every visit. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

tebra's EHR price is reasonable for small practices. Having low overhead costs was a big factor for...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

I feel like I am stuck with tebra because I haven't found something that has the capabilities that...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Physician

People struggle with the portal system in tebra EHR/PM. Users often have to call to find out how to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Right now, I have to use a completely different fax system and then upload information into another...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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