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Virtual Care Platform Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We are actually beginning to move away from Teladoc Health. They are going in a different direction...
Teladoc Health has a very strong support system, great resources, and a team that is responsive.
Historically, Teladoc Health has been good for us, but moving forward, we're likely to move in a...
Communication has been pretty rough with Teladoc Health lately. The way that they're communicating...
Teladoc Health has pretty good support.
We're really downshifting with Teladoc Health and have been over the course of the last few years....
Teladoc Health's carts are expensive.
Virtual Care Platform's capabilities are still slightly above average in the market, but just...
We keep expanding virtual care use cases with the solution. If anything is holding us back, it might...
Teladoc Health offers straightforward, easy-to-use technology that allows customers to access...
For the cost, Teladoc Health’s support model can feel lacking, as it often relies heavily on local...
I wouldn’t buy the product again. The support isn't consistent. Teladoc Health has purchased so many...
For what services we are getting, the maintenance and monitoring fees are very high. I would like to...
Some things we want to do always seem to have a charge. Teladoc Health does want to come back and...
The system is pretty easy to use, but when we go outside of using it as a cart-based solution, the...
Commentary Summary
Comment Type Breakout