Virtual Care Platform Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product
We keep expanding virtual care use cases with the solution. If anything is holding us back, it might...
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Relationship, Operations
Teladoc Health offers straightforward, easy-to-use technology that allows customers to access...
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Relationship, Value
For the cost, Teladoc Health’s support model can feel lacking, as it often relies heavily on local...
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Relationship
I wouldn’t buy the product again. The support isn't consistent. Teladoc Health has purchased so many...
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Culture, Value
For what services we are getting, the maintenance and monitoring fees are very high. I would like to...
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Value
Some things we want to do always seem to have a charge. Teladoc Health does want to come back and...
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Operations, Product
The system is pretty easy to use, but when we go outside of using it as a cart-based solution, the...
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Relationship
Teladoc Health has gotten better at being proactive. The vendor is honest to a fault, so they will...
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Product
Nothing is perfect, but Virtual Care Platform is as easy as it gets.
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Relationship
Teladoc Health has 24/7 chat support, so they help right away. We are constantly notified about...
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Value
Teladoc Health tries to charge for things, but we push back a lot. No vendor will let money go when...
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Loyalty
I don't think Virtual Care Platform is part of our long-term plans because we are building an...
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Product, Value
Virtual Care Platform allows us to virtually step into any environment, see patients, and deliver care....
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Loyalty, Product
We would like Virtual Care Platform to integrate with our EHR so that we can launch to the EHR from...
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Relationship
Teladoc Health doesn’t make promises to me. Their ability to nimbly fix issues and optimize the...
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Product
Overall, Teladoc Health offers highly reliable and consistent products.
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Operations
Teladoc Health wasn’t good at providing education. They gave us stuff and figured it out. Their...
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Product
I don't know that Teladoc Health's system has driven outcomes. Our virtual use was incredibly high...
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Relationship
Teladoc Health is careful not to overpromise. They let us know what they are working on, but they...
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Loyalty, Value
The cost of software is a big reason we aren’t expanding virtual care use cases with Teladoc Health...
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Loyalty, Relationship
Historically, we have had great success with Teladoc Health, and they have had good support. We...
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Relationship
We have had some particular challenges with the vendor's reliability and some things like that,...
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Loyalty, Relationship, Product
Coming out of the pandemic and going forward, the vendor is a little behind on their strategy. They...
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Value
Teladoc Health's pricing has historically been a little wonky, and they have charged us a bit. We...
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Commentary Summary
Comment Type Breakout